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Average of 120 Customer Reviews
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Review fromElizabeth D
Date: 11/21/2022
5 starsElizabeth D
Date: 11/21/2022
Thanks **** at Clear Rate for going the extra mile to help solve my issue. I appreciate your coordination between Frontier to get the issue resolved.
Clear Rate Communications, Inc.
Date: 11/22/2022
Dear **********, Thank you so much for taking time out of your busy day to give **** this glowing review! We are very happy that he was able to go the "extra mile" to resolve your high-speed internet issues. We will make sure **** knows that you were very happy with his customer service. Sincerely, ******************Review fromMaryAnn D
Date: 11/07/2022
1 starMaryAnn D
Date: 11/07/2022
This company misrepresented a ********************************************************************************** answer questions as to what all the extra charges are for.Clear Rate Communications, Inc.
Date: 11/08/2022
Dear *******, thank you for your review. I have assigned a task to our Sales Support team to contact you about your billing. If you cannot wait for the call, you can always reach out to us at **************. Thank you! ******************Review fromDenissa G.
Date: 11/04/2022
1 starDenissa G.
Date: 11/04/2022
This company contacted me at work on my business phone saying they were from frontier. The man on the phone said I was paying x amount per line and he could lower the rate per line. I listened carefully then was transferred to another rep to continue. I even said something to her and the man referring to them as frontier. I received a bill for ****** and in my total confusion of who this clear rate communication was I called the phone number. The lady was extremely rude and aggressive on the phone not an ounce of help. Ive had so much issues just trying to get our business phone numbers to stay the same after these scammers took them by tricking me. Frontier has been really good about helping me get this back but I swore that clear rate communication would get a bad review. They said they were from frontier when they called andwhen I referred to them while talking to them as frontier they never said different. Then they sent a tech to hook up internet and dsl at our office that was absolutely not ordered by anyone in my office. DO NOT CHANGE ANY PHONE SERVICE OR INTERNET YOU HAVE IF SOMEONE CALLS YOU! They are scammers and fraud. Sad excuse for any business and needs to be stopped. They are taking advantage of too many people! They trick you, scam you, rude hateful people on the other end of the phone. Do not agree to anything. Tell them you need a number and call your regular phone provider to make sure you're talking to the right people. Horrible horrible place!Denissa G.
Date: 11/03/2022
Bad scammers do not agree to any changesClear Rate Communications, Inc.
Date: 11/08/2022
Thank you **************** for your review. We do a two step verification process to make sure our customer is fully aware of the changes that are going to happen with their telephone service. The phone bill you received, should have been the only phone bill you received. If Frontier continued to bill you after you switched to our service, then Frontier did not release the service properly and they should conduct a Provider Notification Investigation to find out why your business did not port away properly. We would like to discuss your experience with you. Could you please contact us at ************** and ask to speak with a small business specialist when you call. We would like to work with you to resolve any and all issues you are having with our service. Thank you, ******************Review fromPhillip M
Date: 11/03/2022
1 starPhillip M
Date: 11/03/2022
They called my home asking who handles the Frontier bill, and my husband not being home I told them he was unavailable. She proceeded to just hang up, and I told her to take our number off the list before she completely hung up. I'm sure this will be the start of all day spam calls, which I'm sick, and can hardly get to the phone on time. I will seek a lawyer if this begins for harassment.Clear Rate Communications, Inc.
Date: 11/08/2022
Thank you for your review. You can call us at ************** and ask to be put on our "do not call list." We will add you to our do not call list and you will not get any calls from our sales team. Sincerely, ******************Review fromJacqueline M
Date: 10/24/2022
1 starJacqueline M
Date: 10/24/2022
Scammed my elderly mother into a service she did not understand and when she canceled 2 days later it never was put thurClear Rate Communications, Inc.
Date: 10/25/2022
Thank you ********** for letting us know of your concerns. We were unable to find an account number for your mother. We would like to assist her with any concerns you or she may have. If you could please contact us with your mother at ************, at your convenience, we would be happy to assist you. You can also email us at ************************************** if that would be easier. ******************Review fromWilliam D
Date: 10/23/2022
1 starWilliam D
Date: 10/23/2022
I think it is a terrible co.My phone has not worked since they took over from frontier.I have medical problems and can't contact my dr.from my phone.I am trying to cancel my service but they make it hard to do.Clear Rate Communications, Inc.
Date: 10/25/2022
****************, thank you for taking time to review our company. You indicate you are having trouble disconnecting service. We can only disconnect service when you call ************** We are open 24 hours a day, 7 days a week for your convenience. If there is a hold when you call in, it should only be for a short time. We do have a trouble ticket open on your phone line and it is scheduled to be repaired by 10/28/2022. If there is anything else I can do for you, please call ************* at ************** or you can email us at *************************************** Thank you, ******************Review fromKirsten N
Date: 10/17/2022
1 starKirsten N
Date: 10/17/2022
This company has spammed my house with over 100 phone calls in the past month alone. All from different phone numbers but all registered to clear rate. I have asked them to stop calling and keep blocking numbers to no avail. Even if this company wasnt a complete scam, this is no way to treat consumers.Clear Rate Communications, Inc.
Date: 10/17/2022
Hello ****************. Thank you for giving us a review. We do have a "do not call list" which we update daily. If you call us and tell us your phone number, we will add you to the list. It takes 1-3 business days for our calls to stop. Our phone number is **************. Thank you. *******Review fromPaula N
Date: 10/02/2022
1 starPaula N
Date: 10/02/2022
THE WORST!! I only gave them a star because this site forced me too. Terrible, fraudulent business practices! This business called my elderly father asking if he would like 'cheaper phone rates'. Who wouldn't?! They switched him from his previous carrier to their service and then shut off his service when he did not pay the bill that HE NEVER RECEIVED BECAUSE THEY DID NOT HAVE HIS ADDRESS!!! When I called to inquire about his phone being turned off, the customer service representative was awful. ****, CONDESENDING and AGGRESSIVE. He did not care that my father had not received the bill or that he has a life-alert device that doesn't work without a working phone. They did reactive his phone several days later, after charging him nearly $100 to do so. I have been working for 6 weeks to get my father's telephone situation resolved and get him returned to his previous carrier. It is finally resolved after multiple phone calls and several hours with both companies. They also charge a disconnect fee to finally cancel his service with them!!! Even that process did not go the way it was explained to me by the customer service representative. Since misleading and scamming my father into switching in June, he has been charged nearly $500 for services with this company, when his normal phone rates with the previous company have been approximately $65/month. Clearly, not better rates. I would not recommend this company to anyone. This company is nothing but a scam, with shady practices.Clear Rate Communications, Inc.
Date: 10/11/2022
Thank you **************** for letting us know about your father's experience with switching over to our company. We were unable to locate an account for your father with the information provided but would like the opportunity to resolve the issues your father had with our service. Our **************** number is ************. Please have your father contact us so we can look into his concerns more thoroughly. Sincerely, ******************Review fromDanny S
Date: 10/01/2022
1 starDanny S
Date: 10/01/2022
Trouble customer service,I was told my bill would never be over ***** and they made it sound like they partnered with frontier in **. The next day I had no dial tone and was not at my farm. I contacted Frontier and they said to call Clear Rate and I did. The lady was very rude with me and I told her I now have no phone in a area I can't get cell service. I told her I wanted to go back to Frontier only and Frontier said the number was under them and they would have to cancel. Well back and forth I finally got Frontier back. So I get a notice i was ***** behind not a bill a notice. I told the rep I am not paying dime seeing I had no service for over 2 weeks. I told her to take me to court I had neighbors I used their phone several times to resolve. I have contacted ** attorney generals office to hopefully stop this from happening to others, scam, left a one star because you have to rate but it should be zeroClear Rate Communications, Inc.
Date: 10/11/2022
Thank you for taking the time to post your review, *****. We are sorry to hear of the confusion regarding your switch to our company. Our goal is always to provide our customers with the same quality service to which they are accustomed at a lower cost. We are disappointed we were unable to demonstrate our commitment to this due to your service being switched away from our company so quickly. We will be happy to look into any billing concerns you have with a quick phone call from you at **************. Respectfully, ******************Danny S
Date: 10/14/2022
*******, I received a bill for ***** and said past due, I never had service so why should I have to pay anything. I spoke to a customer service lady who said she would pass it on to a supervisor to review if payment is needed but I may get a disconnect bill, I was never connected. Could you or a manager call me *********************** ************** thank you.Danny S
Date: 10/14/2022
I don't understand what's going on I got a bill for ***** past do when I never had a dial tone to start with. I don't want to pay anything for no service. Today I called and talked to ***** who said my bill was ****** and I explained I never had service and why higher. **** spoke to her supervisor and then said they got it down to ****** and I again said why for no service but told her I am going to pay it but will contact West Virginia attorneys office to gave them help me. According to reviews on your company I am not the only one who's had issues and people need to know this is not right. I asked for **************** who responded to the BBB complain to call me at ************ so we could talk and I have not heard from her. I would like to talk to someone to help me out. Also they said I used the phone I did not have a dial tone call out I used a neighbors phone to communicate to you all.Review fromMary M
Date: 09/13/2022
1 starMary M
Date: 09/13/2022
SCAM! A woman called and said that Clear Rate is representing Frontier and that they could cut our business line rates by 28%. She gave specific numbers that do not match our current rates, she was clearly thinking that I am not privy to this information as just a person who answered the phone. She told me that just because I answered the call that I had the absolute right to verbally authorize the change even if I was not an authorized decision maker for our company because we would still be with Frontier. I told her she was not authorized by me or my place of employment to make any changes. Let's see if she calls back and how many times she can throw out the work authorize again...Clear Rate Communications, Inc.
Date: 09/14/2022
Hello **** and thank you for submitting your review of our company. We have a two step verification process for any sales call made and we are very sorry if you were confused by the process. We were unable to pull up an account with the information given but we would like to speak with you about your concerns. Please contact us at your convenience at **************. Sincerely ******************
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