Reviews

Review Details

• Review fromSelena P

  Date: 01/11/2024

  1 star

  Selena P

  Date: 01/11/2024

  Our business has been using Clear Rate communications for quite a while. We recently had our lines disconnected and after we communicated with them, their customer service gave ** multiple different answers as to when it would be reconnected. After the second day of not having phone services, we tried to connect with a supervisor explaining the urgency of reconnecting and the representative refused to transfer, stating they would call us back in 1-3 business days, and then hung up. This was one of MULTIPLE calls me made in an attempt to resolve our issues. We were also told that a supervisor would call us back by the end of the day, and when the end of our day came we tried to call back and were told that all supervisors had gone home for the day and we would continue to be disconnected for a third day. We are highly dissatisfied and will be finding a more reputable provider.
  

  Clear Rate Communications, Inc.

  Date: 01/12/2024

  I'm truly sorry to hear about the issues you've faced with our service, and I understand the frustration this has caused. I want to provide some clarification on the situation.Upon reviewing your account, it appears that there have been concerns regarding non-payment since October. Our team had actively reached out through calls and letters to address this matter, emphasizing the potential suspension of services due to non-payment.The restoration process, as communicated during your recent calls, typically takes 1 - 3 business days. Our supervisors handle callbacks in the order they are received, and we understand the urgency of reconnecting services. Please be assured that we value your business, and we are committed to resolving this matter promptly.If you would like to discuss this further, please feel free to reach out to me directly at ************************************* and we will ensure your concerns are addressed accordingly.-****************** customer support.

• Review fromLarry B

  Date: 12/07/2023

  1 star

  Larry B

  Date: 12/07/2023

  My mother's phone service in *******, ******* goes out every time it rains or snows. Clear Rate blames it on the old copper system but does nothing to upgrade it. My mother is 94 and homebound and needs the use of a medical alert device. Service reps are nice on the phone but do nothing to help. They say they'll "escalate" a work order but there's no consideration for elderly customers with special needs. I'm sick of the runaround. As soon as I can make other arrangements, we'll disconnect service.
  

  Clear Rate Communications, Inc.

  Date: 12/08/2023

  We understand the challenges your mother faces, and we sincerely apologize for any inconvenience caused. The issues you're experiencing are related to the old copper system, which, as a third-party provider, we don't have direct control over.POTS (Plain ********************** lines are made of thin wires that are exposed to weather and other environmental factors, and they can get damaged over time. This can cause problems with the phone service, such as static, noise, or loss of signal. To fix these problems, technicians need to repair or replace the damaged wires, which is why POTS lines need constant repairing.The physical phone lines are managed by the local exchange carrier, and while we can escalate work orders, the resolution timeline is determined by them. We acknowledge the importance of your mother's situation and assure you that we take it seriously. If you have any questions or need further assistance, please don't hesitate to contact me directly at ************************************ -******************

• Review fromMarsha R

  Date: 11/10/2023

  1 star

  Marsha R

  Date: 11/10/2023

  This business is all scam. We set our elderly mother who lives in assisted living with phone service through ziply. This business called my mother who has early dementia and convinced her to switch to their service. We had no idea and wondered why we weren't getting charged monthly for her phone service. It wasn't until months later, and after it went to collections that we discovered that a switch had been made. We went back and forth with this business and their affiliate collections agency and paid their bill in full, even though her service was not even working for a number of months! We were assured that this account was closed. We just received several new bills for this account! When we called the number on the bill I was hung up on by the first man, and the second was referring me to call another 800 number but refuses to tell me what business I was about to call about why my account was still being billed. When I called the number it was. Collections ******* Argon Collections. This service was suspended, this account was closed, yet we are STILL getting billed for the phone service that is not connected. Currently on hold for the 4th time today to try and find out what they are sending a new bill. I was told it was a bill for early termination, which was waived when we paid the balance this summer. It is now mid November. This issue should be over. It was dealt with and paid in full, yet here we are still getting scammed by this business.
  

  Clear Rate Communications, Inc.

  Date: 11/13/2023

  I apologize if you feel dissatisfied with our services. Please understand that it is not our intention to target or take advantage of any individual, especially older folks. We strive to provide quality services to all our customers, regardless of their age or background. A lot of customers who use POTS (plain old telephone service) happen to be elderly I would like to point out as well. In regards to the billing, it is likely that there was a remaining balance due before the disconnection happened for months service was active with us. Unfortunately once a bill goes into collections you have to negotiate with them. We do apologize for the inconvenience and recommend putting a freeze on your moms current account to avoid this happening in the future. Reach out if there is anything else needed ************************************ -******************

• Review fromShirley G

  Date: 11/02/2023

  1 star

  Shirley G

  Date: 11/02/2023

  I am honestly very disappointed with this service.. I have lived here at this address for almost 10 years and I've had Clear Rate phone service the entire time because there's no other phone service for this community during this time my bill has went up without notice and most of the time I have little to no service at all..Most of the time they will not even give you a reduction on the bill for the time you are without service.. Signed ***************************
  

  Clear Rate Communications, Inc.

  Date: 11/03/2023

  We understand your frustration with the service disruptions, and we sincerely apologize for the inconvenience caused. Landlines, like the one you have, are susceptible to damage due to exposure to various elements over time.In light of your situation, we would like to introduce you to our Home Connect phone adapter, a reliable alternative priced at $39 per month, which eliminates the need to deal with repair issues associated with traditional landlines.We also want to clarify that we do issue credits once the repair is restored. If you have any further questions or if you're interested in exploring the Home Connect option, please feel free to email me at ************************************ or contact us at ************.

• Review fromLilli T

  Date: 10/27/2023

  1 star

  Lilli T

  Date: 10/27/2023

  My mother has been contacting them for a month now trying to get her phone turned on, She has Stage Four Breast Cancer and cant contact her doctors nor can her doctors contact her. The hospital has sent them a letter stating that her phone is medical equipment and could be life threatening if she cant call out being that she lives and hour away. I dont know what else to do
  

  Clear Rate Communications, Inc.

  Date: 10/30/2023

  I understand your concerns, and I'm deeply sorry for the ongoing issues with your mother's home phone service. We truly value your mother's well-being and her ability to communicate with her doctors, especially given her medical condition. I'd like to reassure you that we have requested an escalation to restore her service as quickly as possible. I apologize for any previous miscommunication or oversight, and we take your mother's situation very seriously. Restoring her service promptly remains our top priority, and we genuinely appreciate your patience and understanding.If you have any further concerns or questions, please don't hesitate to reach out to me directly. ************************************ ******************

• Review fromKC J

  Date: 10/03/2023

  1 star

  KC J

  Date: 10/03/2023

  They called me and said that they were my local carrier offering a price reduction as part of the upcoming name change of my current provider. (Century Link to ******).They totally misrepresented who they were and when I asked if they were truly Century Link the representative said they were. During the automated / recorded process to verify I wanted to get my new lower rate one of the later questions noted that this was indeed a company called Clear Rate Communications and not Century Link. It also said that if I were to cancel service prior to the one year contract I would be responsible for all fees for all remaining months. They are a unscrupulous company who are lying to the people they are calling. And as I can see below, once they have you they will give you no customer service. I am glad I was able to be in front of my computer to search for them while still in the automated confirmation loop. There are currently class action lawsuits pending against them. The representative stated that if I said "No" to any of the questions that she would come back on the line to answer my questions or concerns - but as soon as I said no to one of the questions I was disconnected. Be aware, they will call and insinuate that they are with your local carrier. "They are NOT".
  

  Clear Rate Communications, Inc.

  Date: 10/04/2023

  We apologize for any confusion regarding our services. We operate as a legitimate telecommunications provider through wholesale contracts with local exchange carriers. We understand the importance of transparency and we take your feedback seriously. If you have any further questions or concerns, please feel free to reach out to us directly. We strive for transparency and clarity in all our interactions. If you have any further questions or if there's anything specific you would like to address, please don't hesitate to reach out to me directly at ************************************* -******************
  

  Clear Rate Communications, Inc.

  Date: 10/04/2023

  We apologize for any confusion regarding our services. We operate as a legitimate telecommunications provider through wholesale contracts with local exchange carriers. We understand the importance of transparency and we take your feedback seriously. If you have any further questions or concerns, please feel free to reach out to us directly. We strive for transparency and clarity in all our interactions. If you have any further questions or if there's anything specific you would like to address, please don't hesitate to reach out to me directly at ************************************* -******************

• Review fromHarriett W

  Date: 09/27/2023

  1 star

  Harriett W

  Date: 09/27/2023

  I agreed to do business with clear Rate immediately. I then received a device for my land line phone which did not work. Consequently, after a month, I have no land like service and can not talk to anyone at this company without my mobile phone disconnecting. Clear Rate's phones usually keeps you on hold for about an hour and then it disconnects. I've gone through this about four times ( hold on for an hour, the disconnect ) No 0ne returns my calls. I have no solution to the problem with my land line phone which I use for work. I am absolutely discussed.
  

  Clear Rate Communications, Inc.

  Date: 10/03/2023

  I'm truly sorry to hear about the challenges you've faced with your landline service. It seems there might be an issue with your Home Connect device, which sometimes needs a reset to connect properly to the local towers. I'm here to assist you. Please don't hesitate to reach out to me at ************************************* and I'll personally ensure this issue gets resolved for you.Best regards,******************

• Review fromHarry H

  Date: 09/12/2023

  1 star

  Harry H

  Date: 09/12/2023

  The most unprofessional company I have ever dealt with. You have to dance through hoops to get them to cancel your account, all the while new bills come in. Hope they go out of business. Sure like to give coustomers the business .
  

  Clear Rate Communications, Inc.

  Date: 09/13/2023

  We appreciate your feedback, and we understand that account closure procedures can sometimes seem complex. However, it's important to clarify that our request for specific documentation, such as a death certificate, when closing an account is not intended to create hurdles or inconvenience.The requirement for such documentation serves a critical purpose - it helps maintain the integrity and security of the account. In a digital age where identity theft and fraudulent activities are prevalent, these measures are in place to ensure that we are processing requests from authorized individuals and making decisions based on accurate information.We apologize if this process has caused any frustration or difficulty during an already challenging time. Please know that our aim is to adhere to industry standards while providing a secure and responsible service.If you have any further questions or concerns, or if there's anything specific you'd like to discuss regarding your account, please feel free to reach out at ************************************* We are here to assist you.-******************

• Review fromNefertiti S

  Date: 09/10/2023

  1 star

  Nefertiti S

  Date: 09/10/2023

  My aunt who is 80 years old was told by Clear ******************* **** that **** was going out of business. She believed that her services would be terminated. They terminated her services with **** and sent her an antenna with no instructions and I learned that she was without services for more than two weeks. We sent a letter of complaint and returned their equipment to them in July. As a response they sent her an additional bill for $281.16 for services and failure to return the equipment. We sent them a copy of the tracking showing that they received their equipment and we will never pay that bill.I believe that Clear Rate Communications takes advantage of senior citizens and should be sued by **** for their lies.
  

  Clear Rate Communications, Inc.

  Date: 09/13/2023

  Thank you for sharing your concerns with us. We apologize for any confusion or inconvenience your aunt experienced during this process.It's important to clarify that Clear Rate Communications, Inc. operates as a telecommunications service provider that offers services through wholesale contracts with local exchange carriers (LECs) like ***** Our goal is to provide cost-effective alternatives to traditional carriers.Regarding the change of your aunt's **** services, our standard protocol for initiating a service transfer involves a recorded third-party FCC-regulated verification call, as well as a follow-up quality assurance call to ensure that customers fully understand the changes being made and have the opportunity to decline the transfer if they choose to do so. These recorded calls serve as confirmation of the customer's consent to proceed with the account transfer.We understand your concerns about the equipment return and billing issues. We would like to investigate this matter further to ensure it is resolved to your satisfaction. Please feel free to reach out to me directly at ************************************ with the tracking information for the returned equipment, and any billing concerns you may have. We are here to assist you and address your concerns promptly.We appreciate the opportunity to make things right for your aunt.-******************

• Review fromSusan D

  Date: 08/29/2023

  2 stars

  Susan D

  Date: 08/29/2023

  My 83 yo FIL phone has been out for nearly 20 days. He has a life alert which clearly doesn't work without the phone working. I've spoken to nearly 5 different reps with all kinds of excuses & false promises. Clear rate "rents" the lines from Frontier .Another red flag. One rep said it will be fixed ***** hrs. Don't happen. Next rep said said I'll have a supervisor call you. Didn't happen. I asked what call back number are you using. Of course, it was the non working number. UGH.
  

  Clear Rate Communications, Inc.

  Date: 08/31/2023

  We apologize for the extended disruption in your father-in-law's phone service. We understand the importance of a working phone, especially in emergency situations. It's important to clarify that Clear Rate provides services by wholesaling telephone lines from Frontier, who owns the infrastructure in your area. We're currently on a level 5 escalation to address this issue promptly. Typically, when a repair takes this long, it could indicate a potential cable failure, which requires more in-depth investigation.Regarding the life alert compatibility, we do have a phone adapter that would pull you off the copper lines that might be compatible with your life alert device. If you could provide us with the model of the life alert, we can check if it meets the requirements. Your satisfaction is our priority, and we want to ensure these issues are resolved to your satisfaction. Please feel free to contact me directly at ************************************* and I'll personally assist in resolving these concerns.-******************