Reviews

Review Details

• Review fromConnie R

  Date: 06/19/2023

  1 star

  Connie R

  Date: 06/19/2023

  Their telemarketers took advantage of my elderly aunt with dementia. They will not let me cancel without her permission. I don't understand their business model. I am reporting to FCC.
  

  Clear Rate Communications, Inc.

  Date: 06/20/2023

  We apologize for any inconvenience caused, but we take the security and well-being of our customers seriously. In situations where we need to cancel services, we require the legal power of attorney to ensure that we are acting in accordance with proper authorization. This is to protect the interests and rights of our customers, including those who may be vulnerable due to circumstances such as dementia.If you have the legal power of attorney for your elderly aunt, we kindly request that you provide ** with the necessary documentation to proceed with the cancellation. You can submit the power of attorney to ************************************** or contact our customer service team for further instructions at *************.We understand that this may be frustrating, but it is an important step we take to maintain the integrity of our services and safeguard the well-being of our customers. Thank you for your understanding and cooperation in this matter.-******************

• Review fromKen B

  Date: 06/14/2023

  1 star

  Ken B

  Date: 06/14/2023

  This is the worst customer service I have every received.My very elderly mother with dementia was talked into something by their telemarketers.I spent 35 minutes on the phone trying to cancel and they refused without speaking to my mom who is in a nursing home.There is no way I am going to upset her by letting them talk to her again.
  

  Clear Rate Communications, Inc.

  Date: 06/15/2023

  We apologize for the negative experience you had with our customer service. We understand your concern regarding your elderly mother and the importance of not upsetting her. We take the security and well-being of our customers seriously. To address the situation and cancel the account without speaking directly to your mom, we suggest sending in a power of attorney document that authorizes you to make decisions on her behalf. This will allow ** to proceed with the cancellation process. If you have the power of attorney document ready, please send it to ************************************** so that we can assist you promptly. Our team will ensure that the necessary steps are taken to address your concerns and resolve the issue. If you have any further questions or need additional assistance, please feel free to reach out to me directly at ************************************ -******************

• Review fromGinger B

  Date: 06/12/2023

  1 star

  Ginger B

  Date: 06/12/2023

  Scammers - 100%. They almost got me 2 years ago saying they were authorized by Century Link to move my billing to them... I went through the whole process, and before I pulled the trigger - I called century Link only to find out they are solicitors and century link gave me better pricing. I talked to Clear Rate to stop the process, and they agreed to stop the process. Ever since then, I get calls after calls as if I was stupid to not know what/who they are. I tell them repeately to take us off their lists, and yet they keep calling. This last call "******" said that I'd have to call the corporate office to get off the MASTER LIST, and I asked for that number, she said she didn't have it. What a lie! I challenged her on that, then asked for her supervisor, and She HUNG UP on me. When they don't like any push back, they just simply hang up. Terrible company.
  

  Clear Rate Communications, Inc.

  Date: 06/13/2023

  Please know that Clear Rate Communications is not affiliated with these scammers, and we take your feedback seriously. I would like to clarify that Clear Rate has been in the telecommunications industry for over 20 years, serving nearly ****** business and residential customers nationwide. We operate through wholesale contracts with Centurylink and other telecommunications providers, establishing a partnership that allows ** to offer competitive services.Regarding the unwanted calls you have been receiving, I assure you that it is not a practice or intention of Clear Rate Communications. We value your privacy and aim to provide a positive customer experience. I apologize for any inconvenience caused by the persistent calls. To address this issue, I recommend reaching out to me directly at ************************************* By contacting me, we can ensure that you are removed from any call lists associated with Clear Rate.-******************

• Review fromJo B

  Date: 06/02/2023

  1 star

  Jo B

  Date: 06/02/2023

  These people called my 93 year old mother and talked her into changing her phone service. Our first indication of this was when the router arrived at her apartment. She did not know what it was or why it was sent to her. We called Clear Rate Communications to stop them from initiating service. Instead of acknowledging our request and giving us clear information they insisted on including our mother in a runaround conversation that only upset and confused her. Later I called Clear Rate from my home and the service representative told me that nothing would be done about the contract without my mother's ok. I asked if that meant that the contract would stay in effect or if it meant that the service would not be started. She would not answer the question, only repeated that nothing would be done about the contract. I told the representative that this needed to be resolved or my next call would be to the ********* Attorney General. She then said that there was a note on the account canceling the service. This took place on a Friday afternoon when there can be no follow up until next week. I am left with nothing to show that in fact the contract is canceled, that she will not be billed, or any information as to what to do with the router. I am hoping that they do not have access to my mother's bank account and that they do not interfere with my mother's current phone service. All of this anxiety and confusion could have been avoided if we were given straight forward information in the first place.
  

  Clear Rate Communications, Inc.

  Date: 06/05/2023

  We apologize for the confusion and frustration experienced by your mother and your family. We understand how important it is to have clear communication and provide straightforward information. It seems there was a misunderstanding regarding the phone service change. We strive to ensure that our customers fully understand and consent to any changes being made. We apologize if this process was not effectively conveyed to your mother. We have reviewed the account and can confirm that the service has been canceled per your request. There is a note on the account indicating the cancellation. Regarding the router that was sent, please send it back to our office location. There would be no charges if no services were started. We apologize for any anxiety and confusion caused by this situation. If you have any further questions or require additional assistance, please do not hesitate to contact me directly at *************************************

• Review fromdenise s

  Date: 05/30/2023

  1 star

  denise s

  Date: 05/30/2023

  I was contacted by Clear Rate Communications today. They stated that ******* has contracted with them to save me money on our business phone service. I stated to them that I would need more information before changing anything. The person on the call said I received notice from ******* a few weeks ago and that they would be transferring my phone service. I again said that I would need more information before changing anything, please email me the information. She said she cannot do that and she would put down that I don't want to save money and hung up on me. What reputable company cannot put their offer in writing? I immediately called ******* and asked for them to freeze my account from any transfers. I see on your site that many people have been scammed by this company. They misrepresented themselves to me. How are they still in business?
  

  Clear Rate Communications, Inc.

  Date: 05/31/2023

  We understand the importance of transparency and providing information to our customers. We would like to assure you that we record all calls for quality assurance purposes. While our agreements are verbal, we take the responsibility of accurately representing our services very seriously. We apologize if there was any miscommunication during your conversation with our representative.
  Clear Rate Communications has been in business for over 20 years and has served thousands of satisfied customers. We strive to provide cost-saving solutions and alternative options for telecommunications services. Our website, [https://www.clearrate.com/], contains detailed information about our company, services, and team members.
  We apologize for any inconvenience caused and would be more than happy to address any further questions or concerns you may have. Please feel free to reach out to us at 1-877-877-4799, or email me directly at [email protected] so that we can assist or answer any other questions you have.

• Review fromBeverly D

  Date: 05/30/2023

  1 star

  Beverly D

  Date: 05/30/2023

  Stay away. Their customer service is severely lacking. First off called to set up service the woman didnt take my number. Then when I called 4 days later was told they were supposed to call me for a deposit. That woman told me that she would leave a note to expedite so I would still fall within my **** business day window to turn my service on. Then I called again 4 days later and was told oh no out policy states the **** days start after the deposit is taken. Then I call on the 10th day no services still. And find out that the whole time they had my address wrong. DO NOT START SERVICES WITH THEM!! I will be getting my deposit back and going somewhere else. I have never had this many issues with any other company ever. Stay away from them.
  

  Clear Rate Communications, Inc.

  Date: 05/31/2023

  We understand your frustration and would like to provide some clarity regarding the timeframe for starting services with third-party wholesale telecommunications companies like ours. Unlike direct service providers such as Verizon, third-party companies often require additional steps and coordination to establish services. This can result in slightly longer setup times. However, we do our best to streamline the process as much as possible to minimize any delays. One advantage of working with a wholesale telecommunications company is the significant cost savings we can offer to our customers. Through partnerships and economies of scale, we offer competitive pricing while maintaining service quality.
  Regarding your address, we apologize for any confusion or inconvenience caused. Rest assured, we had the correct address information on file. If you choose not to proceed with our services, we will gladly refund any payment you have made. We value your satisfaction and want to ensure you have a positive experience, regardless of your decision.
  If you have any further questions or concerns, please don't hesitate to reach out to me directly [email protected]
  

  Clear Rate Communications, Inc.

  Date: 05/31/2023

  We understand your frustration and would like to provide some clarity regarding the timeframe for starting services with third-party wholesale telecommunications companies like ours. Unlike direct service providers such as Verizon, third-party companies often require additional steps and coordination to establish services. This can result in slightly longer setup times. However, we do our best to streamline the process as much as possible to minimize any delays. One advantage of working with a wholesale telecommunications company is the significant cost savings we can offer to our customers. Through partnerships and economies of scale, we offer competitive pricing while maintaining service quality.
  Regarding your address, we apologize for any confusion or inconvenience caused. Rest assured, we had the correct address information on file. If you choose not to proceed with our services, we will gladly refund any payment you have made. We value your satisfaction and want to ensure you have a positive experience, regardless of your decision.
  If you have any further questions or concerns, please don't hesitate to reach out to me directly [email protected]

• Review fromTreena

  Date: 05/15/2023

  1 star

  Treena

  Date: 05/15/2023

  Called my grandmother saying they were taking over billing for CenturyLink since CenturyLink had been sued by FTC and lost. And her new phone bill would be $50 and come from different name but not to worry because they were taking over CenturyLink accounts. Misleading scammers. They aren't taking over CenturyLink just using manipulation tactics to sign up "new" customers. If unable to get services canceled and returned to CenturyLink will file elder abuse charges
  

  Clear Rate Communications, Inc.

  Date: 05/31/2023

  We understand that there may have been some confusion or misinformation regarding our services and our partnership with CenturyLink. Clear Rate is a reputable telecommunications company that has been in business for over 20 years. We have a strong customer base and are committed to providing reliable and transparent services to our customers. While we cannot comment on specific claims or conversations that you mentioned, we want to assure you that we are not involved in any misleading or manipulative tactics. We strive to maintain open and honest communication with our customers at all times. Regarding our relationship with CenturyLink, we do have wholesale contracts with them, allowing us to offer services to our customers. This is a common practice in the telecommunications industry, where smaller companies like Clear Rate partner with larger carriers to provide services to consumers. This partnership benefits both parties and ultimately aims to provide competitive rates and quality services to our customers. If you have any further concerns or questions, we encourage you to reach out to our customer support team. We are here to address your inquiries and provide any necessary clarification.
  1-877-877-4799, or to me directly [email protected]
  
  We hope to have the chance to resolve any misunderstandings you may have.

  Treena

  Date: 05/31/2023

  I'm still waiting for the guaranteed call I was supposed to get from a supervisor 3 weeks ago. Giant scamming company. Rude when called that is when can get threw. This company is just a bunch of deceptive scammers

• Review fromJanet M

  Date: 05/10/2023

  1 star

  Janet M

  Date: 05/10/2023

  This company was a nightmare to deal with. Insist that they are never wrong. Continue sending bills for canceled service then say that only phone service was canceled not internet which is not true.
  

  Clear Rate Communications, Inc.

  Date: 05/11/2023

  We understand that cancelling services can be a frustrating process, and we apologize for any miscommunication that *** have occurred. Please note that we typically handle cancellations on the day of, rather than in advance, in order to give our customers the opportunity to change their minds. Additionally, we assure you that we only bill for the time that services were actually provided. If you have any further concerns or questions, please do not hesitate to reach out to us directly at ************** or ************************************

• Review fromEdward T

  Date: 04/16/2023

  1 star

  Edward T

  Date: 04/16/2023

  Avoid Clear Rate and choose any other service provider. Clear Rate preys upon Senior Citizens with unethical business practices and terribly unprofessional customer service. Without warning or notice they disconnected service to a couple in their 80's and left them without phone service which they relied upon for Doctors and Emergency medical communications for over 3 weeks. Clear Rate then charged an exorbitant fee for the "privilege" of being reconnected even though the actual repair service was performed by AT&T which charged $0 for the labor / work on their infrastructure. Clear Rate is playing with fire as their negligence could have led to a catastrophic outcome for an elderly couple that did not deserve such disrespectful service as they have been customers for over 15 years and have never been late on a monthly payment. The loss of service was even escalated to CR supervisors. Their response lacked empathy or professionalism. They even attempted to extort extra fees from these Senior Citizens in exchange for reconnecting service. When engaging Clear Rate have a good attorney available to record the calls and then threaten legal action in order to achieve satisfactory results. Sad but necessary...
  

  Clear Rate Communications, Inc.

  Date: 05/31/2023

  We apologize for any inconvenience or negative experience you may have had. We take customer feedback seriously and are committed to providing reliable and respectful service to all of our customers, including senior citizens. We understand the importance of uninterrupted communication, especially in critical situations such as medical emergencies. It is never our intention to leave anyone without phone service, and we strive to address any issues promptly and efficiently. We would appreciate the opportunity to investigate your specific case further and work towards a resolution. Please reach out to our customer support team at your earliest convenience, so we can gather more information and address your concerns appropriately.
  1-877-877-4799, or to me directly at [email protected]
  
  Your satisfaction is important to us, and we are here to listen and assist you in any way we can.
  

  Clear Rate Communications, Inc.

  Date: 05/31/2023

  We apologize for any inconvenience or negative experience you may have had. We take customer feedback seriously and are committed to providing reliable and respectful service to all of our customers, including senior citizens. We understand the importance of uninterrupted communication, especially in critical situations such as medical emergencies. It is never our intention to leave anyone without phone service, and we strive to address any issues promptly and efficiently. We would appreciate the opportunity to investigate your specific case further and work towards a resolution. Please reach out to our customer support team at your earliest convenience, so we can gather more information and address your concerns appropriately.
  1-877-877-4799, or to me directly at [email protected]
  
  Your satisfaction is important to us, and we are here to listen and assist you in any way we can.

• Review fromDeborah T

  Date: 02/26/2023

  1 star

  Deborah T

  Date: 02/26/2023

  I got a phone call account a month ago saying they were Century Link and that they have been losing so many customers as they switch to cel phones only that Clear Rate was taking over the billing and that the monthly bill would only be 50 bucks per month. Of course, I did this to save money in these horrible economic times. A few days later when I received a call as soon as I answered it went to a dial tone. Never got a call to come through. So this was the nail in the coffin for Century link. I called Century link to cancel my service to move my service to Spectrum for ***** per month and Century Link told me they have no clue who Clear Rate was. So now that I knew who they were not I called Clear Rate who had said they were Century Link and canceled any service I had got which was none since my phone did not work. I am still getting billed from them. I am turning them in to the ******** ****** of Investigations (CBI) tomorrow. This is a scam.
  

  Clear Rate Communications, Inc.

  Date: 02/27/2023

  Dear ***************************, thank you for reviewing our company. Your service converted to our service on 1/23/2023 and you ported the service away on 2/7/2023. You contacted us on 2/9/2023 to let us know you had ported your service to another provider, but you never contacted us to let us know the phone was not working before you ported your service away. If you would like to discuss your final bill, please call us at **************. Sincerely ******************