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Business Profile

Waterproofing Contractors

Ayers Basement Systems

Reviews

This profile includes reviews for Ayers Basement Systems's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ayers Basement Systems has 2 locations, listed below.

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    Customer Review Ratings

    4.52/5 stars

    Average of 176 Customer Reviews

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    Review Details

    • Review fromJeremy L

      Date: 04/09/2024

      4 stars

      Jeremy L

      Date: 04/09/2024

      Very professional, explained everything of what needs to be done. Not pushy,

      Ayers Basement Systems

      Date: 04/15/2024

      Thank you for the review, ******. It's important to educate our customers on what's happening in their home to allow them to make the best decision that meets their needs.
    • Review fromZach W

      Date: 04/09/2024

      5 stars

      Zach W

      Date: 04/09/2024

      Very well done, they were quick, efficient and professional. Highly Recommend!

      Ayers Basement Systems

      Date: 04/17/2024

      Thanks for sharing, ****! We're happy we were able to help.
    • Review fromKatie W

      Date: 04/09/2024

      5 stars

      Katie W

      Date: 04/09/2024

      From start with Caleb to the finished project with Dillon and his crew they were all very professional, accommodating, knowledgeable, and friendly. Took their time to explain everything they were going to do and did do. The in office staff was very helpful and knowledgeable when speaking to them regarding scheduling the project. Highly recommended.

      Ayers Basement Systems

      Date: 04/15/2024

      We're happy we were able to help lift and level your concrete driveway and sidewalks. Thank you for the positive review and for choosing Ayers to provide your home repair.
    • Review fromDon W

      Date: 04/08/2024

      5 stars

      Don W

      Date: 04/08/2024

      Ayer Basement Systems were wonderful. Rick, the project lead, came and surveyed the area in need of work, created multiple design solutions and walked us through them. He was never pushy and was open and honest about pricing.
      The team sent out to do the actual work were great. Very non-intrusive, professional, and the fast. When an issue arose the foreman immediately let me know before continuing work. He explained the problem and had a solution immediately ready. He then worked with Rick and he was able to save us a good deal of money to implement the solution.
      Overall, I highly recommend Ayers from a work/communications standpoint. Once we have some heavy rain I will update this review!

      Ayers Basement Systems

      Date: 04/09/2024

      We're happy to help provide peace of mind the next time it rains, Don. We look forward to hearing about your dry basement for years to come! Thank you for sharing your review.
    • Review fromJennifer F

      Date: 04/04/2024

      5 stars

      Jennifer F

      Date: 04/04/2024

      Everyone I dealt with was friendly and informative. So far, Im very impressed with Ayers.

      Ayers Basement Systems

      Date: 04/08/2024

      Thank you for your review, ******. We look forward to helping you with your crawl space.
    • Review fromJose R

      Date: 03/30/2024

      5 stars

      Jose R

      Date: 03/30/2024

      Excellent! Friendly, Nice! There was no pressure and offered a solution to our problem. Thank you!

      Ayers Basement Systems

      Date: 04/02/2024

      Thank you for the positive review, ****!
    • Review fromHarland E

      Date: 03/27/2024

      1 star

      Harland E

      Date: 03/27/2024

      I was told how much I needed this system and that I would be amazed on how much water would be removed from my walls. I was sold a system for almost 15k. My salesman later told me I would still want to fix the main problem outside after they were paid. (I feel I was hustled) 1st visit they cracked my foundation and moved a support post without checking with the engineer. Also 80% of the seems were not sealed, the cracked most of my concrete under my furnace, plumbing was coming out of the wall, the plastic was supposed to be tight to the wall and most was 3-4 inches away and they left 2 holes in concrete. 2nd visit same crew, slapped a shotty patch on the crack in my wall, they used hydraulic cement and mortar looking, sloppy. They didn’t fix the plumbing coming out of the wall, they cemented the floor under my furnace but made it so no water could drain. Also the seams were no better and the concrete was splashed all over . 3rd visit they tried to use duct tape to get the seams better but that did not work. The cement was still blotchy. The crack was still spreading the plumbing still coming out of the wall and they drilled small holes in the concrete were they cemented the drain closed. Also test ports for drainage were cemented shut. 4th visit they came out with another crew and redid 80-90% of the work. They re drilled bigger holes by the furnace and got it about 60-70% better. Now after the concrete has settled I have cracked all over and they refuse to fix them. End of the day I feel like I was lied to and sold a product that I didn’t need. I spent almost $15,000 and found out I could’ve spent $4500 to fix the problem outside of the house.. They did come out again saying they would do more patching but it wouldn’t keep my wall cracks from spreading. But only would do the work if I removed my bad reviews and didn’t say anything negative about them on social media ????? I would not recommend Ayers Basement Systems to anyone.

      Ayers Basement Systems

      Date: 04/02/2024

      We have attempted to resolve the customer's concerns but are unable to reach an agreement.
    • Review fromHarland E

      Date: 03/26/2024

      1 star
      I was told how much I needed this system and that I would be amazed on how much water would be removed from my walls. I was sold a system for almost 15k. *********** later told me I would still want to fix the main problem outside after they were paid. (I feel I was hustled)1st visit they cracked my foundation and moved a support post without checking with the engineer. Also 80% of the seems were not sealed, the cracked most of my concrete under my furnace, plumbing was coming out of the wall, the plastic was supposed to be tight to the wall and most was 3-4 inches away and they left 2 holes in concrete.2nd visit same crew, slapped a shotty patch on the crack in my wall, they used hydraulic cement and mortar looking, sloppy. They didnt fix the plumbing coming out of the wall, they cemented the floor under my furnace but made it so no water could drain. Also the seams were no better and the concrete was splashed all over .3rd visit they tried to use duct tape to get the seams better but that did not work. The cement was still blotchy. The crack was still spreading the plumbing still coming out of the wall and they drilled small holes in the concrete were they cemented the drain closed. Also test ports for drainage were cemented shut.4th visit they came out with another crew and redid 80-90% of the work. They re drilled bigger holes by the furnace and got it about 60-70% better. Now after the concrete has settled I have cracked all over and they refuse to fix them. My foundation crack is spreading and they will only fix it if I sign off my right and that even if the crack spreads after the patch they will not be back to fix it.I chose not to sign away my rights. They came out again with a half blank fix but only if I didnt say anything bad about them anymore. I would have to remove my review. I said not unless its fixed and done right
    • Review fromMichele J

      Date: 03/25/2024

      2 stars
      I had to reschedule sump pump install due to the business and waited a month after initial schedule date; Only 1 person installed sump pump that needs 2 people to do the work; No clean up was done after the install; sump pump very noisy next to bedroom window outside. Would check with other businesses in the area first.
    • Review fromEllen C

      Date: 03/06/2024

      5 stars

      Ellen C

      Date: 03/06/2024

      In late February I hired Ayers Basement Systems to do lifting and leveling the uneven concrete floor as part of the garage foundation repair project, which included the following areas: 1) Uneven concrete floor found in the right side of the garage, 2) Uneven exterior concrete path to the front door, and 3) Uneven front doorstep. Dylan was the crew lead. He was courteous and professional. He did a great job of explaining to me the process of lifting and leveling the concrete before he proceeded with the job. He was knowledgeable in measuring and leveling the uneven concrete floor in the garage, outside concrete path, and the front doorstep. He also filled the cracks found in the garage concrete floor. I was very pleased with the quality of his work and the final clean up. I will call on Ayers in the future to do the same work to the left side of the garage concrete floor.

      Ayers Basement Systems

      Date: 03/11/2024

      Thank you for your feedback and detailed review, Ellen. It never gets old to hear that our customers are satisfied with the work. We look forward to working on future home projects with you!

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