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Business Profile

Waterproofing Contractors

Ayers Basement Systems

Reviews

This profile includes reviews for Ayers Basement Systems's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ayers Basement Systems has 2 locations, listed below.

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    Customer Review Ratings

    4.52/5 stars

    Average of 176 Customer Reviews

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    Review Details

    • Review fromBrett G

      Date: 06/07/2024

      5 stars
      **** was quick to respond and provided reasonable recommendations. Very satisfied.
    • Review fromMargaret H

      Date: 06/06/2024

      5 stars
      *** is Fantastic! She has gone above and beyond to help us navigate our basement renovations. She was our first and last estimate because we couldnt imagine finding a better person/company to trust our projects with.
    • Review fromMark J

      Date: 05/29/2024

      5 stars

      Mark J

      Date: 05/29/2024

      Matt was on time and had a clear solution to my basement water problems. He came up eith a clear solution and prepared an estimate.

      Ayers Basement Systems

      Date: 05/31/2024

      We appreciate your review of Matt and your experience with Ayers. Thank you, Mark!
    • Review fromJanet S

      Date: 05/25/2024

      1 star
      My basement was torn up for 2 months. They were putting in a drain system so there would be no more flooding. After they broke up the cement and put in the pipes they had to relay the cement. One person was doing this job, for 9-10 hours. They were mixing the cement outside. Then bringing it down to him in bucket loads. When the cement was done it was rough, it made the floor hard to walk on. I expressed my concern. They sent someone out to look. It was decided all the cement had to be taken out and replaced. They could comeback in a month. My washer and dryer were not available to me and our livingroom was full of things from our basement. A month later they came back, short handed. They were told to remove all the cement and replace it in one day. The lead worker said it was too big of job for one day. He removed part of the cement but told me the rest wasn't that bad. After more than 10 hours he said it was as good as it was going to be. I again expressed some concerns, but was told this was not going to be viewed as a problem by their company. They had added a couple check spots. 3 of the spots stuck up above the cement by 2 inches and needed to be trimmed. He didn't have the tools to trim them or covers for them. After more conversations it was decided in 3-4 weeks they could come out to fix it. One was where my washing machine sets, so it could not be put back in place. I spent hours cleaning the basement walls and floor from putty and cement that they had never cleaned up. When all was said and done ot appears the system is working, but their customer service and concern is totally unexceptable. They don't care that I had no access to my washer and dryer for 2 months, they don't care that my floor still has several rough spots, but the worse part is how they treat their workers. 10 hour days are common, and always short handed. They don't give them enough time to do a decent job. I will never recommend this company for any job.
    • Review fromFloyd L B

      Date: 05/23/2024

      5 stars

      Floyd L B

      Date: 05/23/2024

      I've met Mr. W back in 2019 the Company is an A1 Class Act !!!! I wish everyone I've dealt with was as Professional. Thanks again Floyd l. Bannister Jr

      Ayers Basement Systems

      Date: 05/29/2024

      Thank you for such a kind review on ****. We believe experiences can be remarkable, and you've had one. Thanks for choosing Ayers.
    • Review fromJohn B

      Date: 05/22/2024

      5 stars

      John B

      Date: 05/22/2024

      Keith R provides exceptional customer service, and his construction background is quite evident. Keith’s visit was appreciated and his time with my wife and I helped to improve our relationship with Ayers.

      Ayers Basement Systems

      Date: 05/29/2024

      We thank you for your review, ****. We hope you enjoy your new SaniDry; it helps protect your home from humidity! Thanks for choosing Ayers.
    • Review fromKen M

      Date: 05/16/2024

      5 stars

      Ken M

      Date: 05/16/2024

      Matt from Ayer’s came by today too look at some of my basement problems. He was very polite and let me explain what my issues were . He then said he will scope all issues and get back with me in a couple min. He was very thorough and detailed as well. I have looked at other basement specialist but Ayer’s seemed to be more prepared for all the basement problem.

      Ayers Basement Systems

      Date: 05/22/2024

      We're pleased you enjoyed your overall inspection and the education on what's happening with your home. Thank you for allowing **** to come out and provide you with a waterproofing quote. We appreciate your review, ***.
    • Review fromCarlo F

      Date: 05/15/2024

      5 stars

      Carlo F

      Date: 05/15/2024

      He went over everything with a lot of detail and prices and what would be the best spot he was a good businessman

      Ayers Basement Systems

      Date: 05/22/2024

      We appreciate your positive review, *****. We look forward to helping you with your waterproofing needs.
    • Review fromPhyllis K

      Date: 05/10/2024

      5 stars

      Phyllis K

      Date: 05/10/2024

      Bruce & his crew were the best ever. Professional, cleaned up before leaving every day, kind & made sure I understood everything they had done at the end of each day.

      Ayers Basement Systems

      Date: 05/13/2024

      We appreciate your positive review, ***** We'll share it with Bruce. Thank you for choosing Ayers to waterproof your basement!
    • Review fromPatricia H

      Date: 05/07/2024

      5 stars

      Patricia H

      Date: 05/07/2024

      Matt from Ayers came to our home tonight to assess a problem we're having. Found out it is a subfloor problem and they can't help. Very professional and kind to us old folks!

      Ayers Basement Systems

      Date: 05/08/2024

      We appreciate you still taking the time to provide a review, ***** Thank you.

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