Reviews
This profile includes reviews for Auto-Owners Insurance Group's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 123 Customer Reviews
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Review fromJ A M
Date: 10/10/2024
1 starJ A M
Date: 10/10/2024
Awful company! Do not ever use this company! We have had auto and home insurance with them for about 2 years. Have had wind/storm/tree damage to one vehicle and our home. The vehicle was declared a total loss. The settlement process was unpleasant and unnecessarily stressful and prolonged due to undervaluation of our vehicle. The Homeowner claims are ongoing. Generalized failure to properly investigate and identify totality of damages. Don't want to pay. Had to get a lawyer and have complained to Insurance Commissioner. Even older less affluent people are entitled to have their house fixed. You pay premiums for a replacement value policy. This company wants to pay pennies on the dollar for the actual costs of repairs and make those payments in two payments...ACV and then the withheld depreciation once work is done. Contractors won't touch the job because of inaccurate insurance estimates relative to scope of work and associated repair costs for labor and materials. Want to replace a custom solid wood door w a cheap standard steel door. Want to reuse vinyl siding? Want to replace faced insulation w unfaced insulation?"Good Faith" is foreign to this company even though the law requires an Insurer to utilize this in all dealings with Insureds. Would give a zero rating to the company and the agent if I could.
Auto-Owners Insurance Group
Date: 10/21/2024
Thank you for the opportunity to respond. The branch reached settlements involving the prior auto claims. The branch investigated two separate losses involving wind damage to the Muse's home and has been communicating with the Muse's representation involving both claims. The branch also recently responded in writing to similar concerns in a formal venue outlining our position.Review fromValerie H
Date: 10/10/2024
1 starValerie H
Date: 10/10/2024
My son was involved in an accident with my truck, while in Kentucky. Auto Owners didn't get him a wrecker for 16 hours. When the insurance adjuster determined it was totaled, I was told they would pay off the remaining loan and send the money that was over the amount to me, it's been 3 months now, and I'm still fighting with them to settle this claim!! It should NOT take 3 months to settle!!!Auto-Owners Insurance Group
Date: 10/15/2024
We
appreciate the feedback regarding your auto claim. Our goal is to provide great
service, and we apologize if that has not occurred here. At this time, we have
requested information from the lienholder on the vehicle, and will be able to
move forward once that is received.Review fromNick A
Date: 10/09/2024
1 starNick A
Date: 10/09/2024
Auto owners is the worst customer service company I’ve ever seen. I had a cracked pipe in the wall. I called once I realized on July 6. It took 3-4 weeks to get the ultra incompetent adjuster it named Harrison g He said he was busy. Then as the leak progressed amd the mold progressed he wouldn’t give me the goa head to start fixing it. After two more months of delays he sent an “engineer “ that they pay to look at the leak I showed him. This clown then send the other clown a report saying that the he thinks it happened during construction. He knows that isn’t true. There’s no way it would have happened then. I would have noticed that. There’s also no way they can prove that. Then he calls me and tells me he’s not oking the claim and I’m basicallly on my own. Even though I have a 100 k in mold coverage. Complete joke of a company. I’m pulling all business from them. I have a large construction company. I’ll be pulling all that from them also. Don’t trust these guys. They looked for every reason not to pay out. I literally have the cracked pipe. That is a covered claim !!Auto-Owners Insurance Group
Date: 10/14/2024
We
appreciate the opportunity to reply to our insured’s concerns. The Company made
several attempts to reach our insured and schedule an inspection at the outset
of the claim. Unfortunately, despite our efforts we were unable to reach them.
When our Claims Representative did
connect with the insured, the damage was inspected, but the specific cause of
the leak was not clear. We asked our insured for information from the plumber
who did repairs and other documentation. We did not receive this information, so we hired an
engineer to determine the cause of the leak in order to move the claim forward.
Our decision on the claim was based on the findings of the engineer, however,
our insured is welcome to present any documentation or evidence in support of
his lossReview fromJeffery S
Date: 09/25/2024
1 starJeffery S
Date: 09/25/2024
Auto owners of florida fixed my car , but after a few months of filing a diminished car value claim with the insurance company still no response from them . My car is worth about 2500.00 less because of this accident that was not my fault. I have lawyers representing me from the car accident as well ,not my fault as I was rear ended .multiple neck and back injuries and still no response to the demand letter my lawyers sent. I told my lawyers that I do want to go too court let’s see if they respond .Auto-Owners Insurance Group
Date: 09/27/2024
Thank you for the opportunity to respond to ***** *** Upon receiving this review the branch reached a settlement regarding his diminished value claim. Communication had already properly occurred with Jeffery S.'s legal representation for the remaining claim. We will continue to communicate with his legal representation.Review fromMatt J
Date: 08/28/2024
1 starMatt J
Date: 08/28/2024
Auto Owners has no customer service! When I needed to file a claim I was assigned Sakai Kelly. He did his best to explain the process but it was completely wrong. Then he disappeared for the next 9 business days! No response my phone calls or emails. I had a mitigation specialist who they sent into my home asking me questions and no one at Auto Owners to help me. I’m now stuck trying to get them to approve the bids, but it takes 4-5 days for them to respond and it’s usually not a helpful response. Don’t switch to Auto Owners to save a few dollars, it will not be worth the headache if you need to file a claim.Auto-Owners Insurance Group
Date: 09/05/2024
We appreciate Mr. **** bringing this matter to our attention. Quality service is important to us, and we apologize if we did not meet expectations in this case. At this time, an initial payment has been issued. Our branch will be reaching out to further address the concerns.Review fromSusan A
Date: 08/26/2024
1 starSusan A
Date: 08/26/2024
ITS BEEN TWO WEEKS NOW AND HAVENT GOTTEN A RESPONSE BACK FROM OUR CLAIM , ******* LAST E-MAIL SAID ILL BE CALLING YOU SOON !!!!! I HAVE 4 HOLES IN MY WALLS FROM A WATER PIPE DAMAGE, I HAVE SENT OVER THE PROPER PAPER WORK AND INVOICES AS REQUESTED , I WOULD LIKE TO MOVE FORWARD TO HAVE THE DAMAGES REPAIRED !!!!!! VERY VERY DISSAPPOINTED IN THIS COMPANY....Auto-Owners Insurance Group
Date: 08/27/2024
Thank you for the opportunity to respond to Mr. ***** review. It appears the same day Mr. Adamski filed the Customer Review, we were discussing the scope of the claim with Ms. Adamski and issued payment for their claimReview fromLisa M
Date: 08/24/2024
1 starLisa M
Date: 08/24/2024
We have towing coverage on our Auto Owners policy. My husband was broken down on a country road in the middle of nowhere. He called the number provided by Auto Owners for towing. He was told to download the app and fill out his claim. Where he was the internet was spotty he could not fill out the claim. He called numerous times and was told the same thing . Finally he reached someone who would help him set up the claim. For the first hour they text him advising that they were working on it every 10 minutes He has not heard anything since. At this point he has been sitting on a country road 2 hours from home for almost 5 hours with dark approaching.Auto-Owners Insurance Group
Date: 08/29/2024
We appreciate the opportunity to respond to the ***** concerns. We apologize if the tow service was unable to meet your needs. We are in the process of investigating the matter and will be communicating with you directly about your concerns.Review fromAngela D
Date: 08/24/2024
1 starAngela D
Date: 08/24/2024
Most unprofessional and rude company I Have ever dealt with. I suggest anyone looking for homeowners or car insurance Avoid this company at all cost. Mortgage broker suggested.. To find out once we were denied, he is part owner in this company. Reassuring us He will get to the bottom of it. To pretty much be told, we imagined the damage
After three quotes. Just my experience, but I would steer clear at all cost.No matter how cheap it is.Auto-Owners Insurance Group
Date: 08/29/2024
We appreciate the opportunity to respond to this review. The claim was reported to Auto-Owners for storm damage to a roof. Our claim representative inspected the property and has paid for wind damage and tree clean-up. Based on weather data, the last hail storm appears to have occurred prior to the policy period. We have advised the insured of our position and will reach out to discuss further.Review fromJohn L
Date: 08/03/2024
1 starJohn L
Date: 08/03/2024
I currently have a home claim for water pipe damage. This has removed the use of Kitchen, living room, dining room, main entrance and formal dining room. We are waiting for financial support of restoration going on five months now. In total, they gave me $7000.00 to cover mitigation and restoration of over $42,000.00 of damage. I am considering all options at this point including quit claim with bank and moving out of state with my job. I can't afford to pay for this disaster. I have had the policy reviewed by professionals who assure me I should have more than enough coverage. I currently have auto, umbrella, and home through Auto-Owners at the recommendation of Cowarts Insurance here in **. Assistance by anyone is appreciated. We have no floor and silika dust all over, we do our dishes in the shower, and the family stress has landed one of my children in the hospital.Auto-Owners Insurance Group
Date: 08/07/2024
Thank you for the opportunity to respond. Management attempted to call *****. due to a prior communication received and invited a return call to discuss concerns. Management recently reached John L. and discussed his concerns.Review fromJo S
Date: 08/01/2024
1 starJo S
Date: 08/01/2024
Auto Owners has to be the worst insurance company I have ever dealt with! We lost our rental home in ** to a tornado in Dec. 2023 and have yet to be paid a single dime. We had moving expenses and temp rental expenses on top of damaged and missing items. The adjuster (who stated that he had never done a tornado claim before) stated that there was "minimal" signs of water intrusion or debris entering the home (parts of the roof were missing) Here is his exact quote "At that time, there was very little evidence of damage to any personal property in the home. Items did not appear disturbed, thrown about, or destroyed. A few windows had blown out and the blinds for those windows were damaged. The house also showed minimal signs of water intrusion or debris entering the home."I have a photo of A TREE LIMB LODGED IN AN INTERIOR WALL!! how is that "minimal?????? The house was declared a total loss by the homeowners insurance company, again, how is that minimal damage??The adjuster has literally lied to me and also tried to put words in my mouth. Totally making up stories that I have never said. Promised to pay at least a partial payment, requires all these extra pieces of documentation which I submit and then we still don't see a payment. Now they want unlimited access to a ton of personal and private records including tax records, financial records and even telephone records including call logs like what the actual *********!!!!?????? I don't understand how the I the customer has literally 0 rights when I am the one who has been paying THEM money to insure my stuff. Oh and when I asked the adjuster's supervisor why they needed access to all my personal records, her reply was, "I'm not getting into that with you". Really!? so you can request any documentation that you want because "the contract says we can" but you don't have to give me an explanation...? What a complete joke of a company. STAY AWAY FROM THEM if you value your time, money and sanity.Auto-Owners Insurance Group
Date: 08/06/2024
We appreciate the opportunity to reply to ******************** regarding her loss of personal property. We have worked to investigate this claim, including requesting assistance and documentation from our insured. Our Company has communicated with ********************, and outlined our position with regard to the claim at this time.
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