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Business Profile

Dental Services

Great Expressions Dental Centers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dental Services.

This business has 1 alert

Complaints

This profile includes complaints for Great Expressions Dental Centers's headquarters and its corporate-owned locations. To view all corporate locations, see

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Great Expressions Dental Centers has 409 locations, listed below.

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    Customer Complaints Summary

    • 234 total complaints in the last 3 years.
    • 62 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/15/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was told by Great Expressions work need was cover by insurance however some was later declined by my insurance. I had to pay $472.00 upfront for scaling, I received my insurance information and what the patient responsibilities to pay were which was less then $400.00 (total bill at ******) how ever I've now received a bill for another $177.60, and can't get anyone to answer a phone in billing to ask for what I believe is money owed back to me and to clear this over billing

    • Initial Complaint

      Date:06/12/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *********** is great but this office is an in-network provider who bills upfront (contract violation) pay or they won't provide dental work. They have been overpaid for 2 dates. 5/9 I called dental office *** from office said mgr. would escalate since I have made several calls to date. Since that call I have requested a call backs ************* option 5), sent several emails, waited on hold for 3hrs 45min and wound up hanging up. All attempts have gone unanswered through billing/customer service. Received a call from ******************* 10 days ago saying refund on it's way, still nothing. Left 2 messages on this #, no call back. TOTALLY FRUSTRATED with this billing agency. dos 3/8/23-owed ***** pd 3/24/23 dos 4/3/23-owed **** pd 4/20/23 #**********

    • Initial Complaint

      Date:06/12/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a crown put on a tooth a few years ago. The crown came off while I flossed. Crowns are permanent and should not come off. The dental practice wants to charge me for cementing the crown back on. They also want to charge my insurance company. I believe they should correct this issue at no charge.

    • Initial Complaint

      Date:05/26/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In April 2023, my husband had 2 dental procedures done. He paid for each procedure and the office told him that was his ** pay. In total, he paid $775.00. When we received one explanation of benefits from his se**ndary insurance (mine), the balance that was to be pbaid by the patient was only $122.00. The office never even submitted the se**nd procedure, and they claimed that they did not have his primary/first insurance. No one at the office can help me, and for over a week now, I am told every day that the office manager will call me back. Every time I call for her, she is in 'meetings all day'. I think that there is some kind of fraud going on here, and I don't know how to get it **rrected.

    • Initial Complaint

      Date:05/23/2023

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      im owed over$1000. in service not performed.it was charged to my credit card.i waited on hold for over 6hours repeatedly and was disconnected.i emailed and got no response.

    • Initial Complaint

      Date:05/08/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      November 18, 2022 I paid $875 for a crown. When I went back three weeks later to get the crown put on it did not fit. The crown had to be sent back to the lab a total of two times because it did not fit my prepared tooth. The third time I went in the dentist said that I need to see a gum specialist because my gums were irritated and bleeding around that tooth. At that point I went for a second opinion and the dentist I saw said that my gums were messed up because of being in a terribly made temporary crown for so long. The new dentist was able to deliver a new crown within two weeks and I currently have no issues with my gums. I have been trying to get a refund on the crown that Great Expressions never put on my tooth since the beginning of March 2023 - it is now May 8 and Im still being told they are processing the refund.

    • Initial Complaint

      Date:05/02/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They called me to see if I was still coming and I came told them I was driving **************************************************** the lady at the front desk was rude as h*** abd wouldnt allow me to talk to other ppl to get help this was my cleaning after my deep cleaning literally was on the at **** am told her it would be at least 40 minutes

    • Initial Complaint

      Date:04/25/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After arriving for my schedule appointment today (4/25), I was told by the receptionist that I had called a day prior to reschedule the appointment. I reassured the receptionist that I did not call them. After leaving the office and calling back the receptionist stated that another patient with the first name was the one who called and they made a mistake and cancelled the wrong member's appointment. To my understanding this is a HIPAA violation. I would like to speak with someone before I consider filing a lawsuit against Great Expressions.

    • Initial Complaint

      Date:04/17/2023

      Type:Sales and Advertising Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son had a cleaning on 11/28/20022 with a in-network DMO provider at the ******************* My signed estimate signed at the time of service was for $0 out of pocket. In the months of January thru April of 2023, I have been sent multiple bills for $182 for services that were included in my dental plan. I have visited the office twice and spoke to ***** who has stated that she has over similar cases and has deferred the files to home office to resolve. I called Aetna in February of 2023 and did the job that ***** should have done and discovered that she had incorrectly submitted the claim as out of network which is incorrect. ***** attempted to call the corporate office and no one EVER answers the phone. My phone calls with ***** have confirmed that the bill was paid as part of the March capitation billing and this should have already been resolved 2 months ago. No one from Great Expressions will return my calls or emails to rectify this situation.

    • Initial Complaint

      Date:03/14/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to Great Expressions dental for a teeth cleaning. They informed me that they required x-rays for the dentist to see **** told them to not do any procedures not covered by insurance, and that I was just there to get my yearly dental benefits provided by my insurance. They instead performed an x-ray that was not covered by my insurance and billed me $98 for this procedure. They also informed me after all of this they would not perform the teeth cleaning that visit. Their Yelp page is full of reviews with people having the same issue with predatory billing.***************************************************************************************************************************** Date of procedure: 12/7/2022 Cost: $98 I would appreciate Great Expressions Dental refunding the entire cost of the procedure as I did not go there for it, and did not request it, and actually made clear I did not want it if not covered by insurance which it wasn't. I was clear that I would rather just have the teeth cleaning with no x-rays if possible as I had already had x-rays the year prior.

    Great Expressions Dental Centers is NOT a BBB Accredited Business.

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