Reviews
This profile includes reviews for Refloor, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 296 Customer Reviews
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Review fromCarl U
Date: 03/23/2023
5 starsCarl U
Date: 03/23/2023
The experience of Refloor was awesome. If I had another floor, I would certainly called them to do it.
Refloor, LLC
Date: 06/20/2023
Thank you, ****, for your kind words and the awesome review! We're delighted to hear that you had a great experience with Refloor. We take pride in providing exceptional service and delivering outstanding results for our customers. Should you ever have another flooring project in the future, we would be more than happy to assist you again. We value your support and appreciate your recommendation. Thank you for choosing Refloor!Review fromAudrey H
Date: 03/06/2023
1 starAudrey H
Date: 03/06/2023
Ive had so many issues with this company from start to finish! From the get go I was not expecting a 3 hr PowerPoint presentation from a salesman to come to my home. Although, he was very nice, he was indirect with some of my questions. For example, I asked what flooring brand they use. His response was Oh, we have *************. Which was a lie-they use Coretec. We were told the project takes 1-1.5 days. It took them 3 days plus on the third day they had to stay longer than 8 hours because of things they messed up. During the time of all this I had a concern about my daughters bedroom that had carpet where our puppy would always pee. You could obviously tell the room had a smell to it. After, they removed the carpet and laid the new flooring on it I was shocked to find that the smell was still there! I brought my concerns to ******* who turned it around on me saying it is not their fault or responsibility to clean up any concrete or sub flooring before laying new flooring on top of it. YOU ARE THE PROFESSIONALS! You should know better. Also, she assured me that **** would never lay anything down on something soiled because they would have to remove it and redo it again (which is exactly what they are trying to get out of doing).. The final day, after the job was completed I was sent a checklist asking specific questions which kinda threw me off guard because they asked if there was any bounce to the flooring. I didnt understand what that meant at the time so I selected no but now that Ive been walking over the flooring for a few days I can tell that these floors DO indeed have that bounce to it. Probably because they lay over existing tile and laminate Im not sure. This was a whole new experience for me. Fast forward to today, a few days after the job is complete I notice my toilet is leaking badly everytime we flush! Im guessing they didnt install the toilet back correctly with a new wax ring. Now I get to test if their flooring does hold up.. How fun?Refloor, LLC
Date: 10/27/2023
Dear ******,We appreciate you taking the time to share your concerns with us, and we sincerely apologize for any inconveniences you've experienced during your flooring project. We value your feedback as it helps us improve our services and address any issues that *** have arisen.First and foremost, we'd like to clarify that we never stated we have ************* of flooring. It's our practice to be transparent with our customers about the products we use, and we apologize for any miscommunication on this matter.Regarding the duration of the project, we understand that it took longer than expected, and we're sorry for any inconvenience this *** have caused. Sometimes, unforeseen issues arise during installations, and we strive to address them promptly while ensuring the quality of our work.We appreciate your patience and understanding regarding the settling period of your new floors. As you've mentioned, it's important to allow some time for the flooring to adjust to its new environment, and we hope that any perceived "bounce" will resolve during this period.Concerning the dog pee odor, we take all customer concerns seriously. We inspected the area and didn't detect any odors, and our installers and team members also confirmed this. However, we understand your concern, and we apologize for any discomfort you *** be experiencing.Our team members provided you with guidance on addressing the issue, and we recommend considering additional treatments like Kilz to help mitigate any lingering odors.Regarding the toilet issue, we inspected it and found no leaks during our visit. We suggest reaching out to a professional plumber to resolve this matter, as it *** be unrelated to the flooring installation.We genuinely care about the satisfaction of our customers and take all feedback seriously. We aim to provide the best service possible, and we appreciate your patience and cooperation as we work to address your concerns.If you have any further questions or would like to discuss these matters in more detail, please don't hesitate to reach out. We are here to assist you and ensure your satisfaction.Thank you for choosing Refloor, and we hope to resolve any remaining concerns to your satisfaction.Review fromPatrick D
Date: 02/02/2023
5 starsPatrick D
Date: 02/02/2023
Refloors team from the sales people to the installer did a fantastic job installing new flooring in our home. The install crew was very respectful and kept things as clean as possible. ******* the install contact kept in touch making sure everything was going smoothly. They all did a great job. Definitely would recommend Refloor.Refloor, LLC
Date: 06/20/2023
Thank you for your kind words and for choosing Refloor for your flooring installation. We are thrilled to hear that you had a fantastic experience with our team, from the salespeople to the installers.We take great pride in delivering exceptional service and ensuring customer satisfaction throughout the entire process. We're glad that our install crew was respectful and mindful of keeping your home as clean as possible during the installation.*******, our installation contact, is dedicated to ensuring a smooth and seamless experience for our customers. We're delighted to hear that she kept in touch and made sure everything went smoothly for you.Your recommendation means a lot to us, and we sincerely appreciate your trust in Refloor. Should you have any future flooring needs or if there's anything else we can assist you with, please don't hesitate to reach out. We are always here to help.Review fromRasheedah G
Date: 01/20/2023
5 starsRasheedah G
Date: 01/20/2023
Coordinator ****************************** and the rest of their crew for their efficiency and craftsmanship. The floors are beautiful I feel like I am in a new home. There was an unforeseen issue that was handled with ease and no drawn out timeline. Two days!! Everything was clean and moved back in its place. I am so please to have made Refloor my choice of service.Refloor, LLC
Date: 10/27/2023
Dear *********,We are truly delighted by your glowing review and want to express our heartfelt appreciation for your positive feedback. Your satisfaction is of the utmost importance to us, and we're thrilled to hear about your positive experience with Refloor.We take great pride in delivering efficient and high-quality results, and it's wonderful to know that ****************, and the crew provided you with excellent craftsmanship. We're pleased to hear that the unforeseen issue was addressed smoothly, resulting in beautiful floors and a transformed living space.Your happiness and the feeling of being in a new home are the ultimate goals we aim to achieve for our customers. We understand that unforeseen issues can occur, and we're dedicated to handling them promptly to minimize any disruptions.We greatly appreciate your choice to work with Refloor, and we look forward to continuing to serve you with the same level of excellence in the future. If you ever have more questions or need further assistance, please don't hesitate to reach out. We are here to ensure your satisfaction and provide you with the best service possible.Thank you for choosing Refloor, and we're thrilled to have contributed to your newfound joy in your home.Review fromJill S.
Date: 01/05/2023
5 starsJill S.
Date: 01/05/2023
*** did a great job on the floor! And the customer service has been outstanding.....from the salesperson, ******, to the project coordinator, ********!Refloor, LLC
Date: 10/27/2023
Dear ****,We appreciate your positive feedback and are delighted to hear about your satisfaction with the flooring job and the outstanding customer service you received from ****** and ********. Your happiness is our top priority, and we're thrilled that you had such a positive experience with Refloor.***'s great work on the floor is something we take pride in, and we're pleased that you're pleased with the results. We believe in providing exceptional customer service from the very beginning to the end of a project.If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We are here to ensure your continued satisfaction and provide you with the best service possible.Thank you for choosing Refloor, and we're glad to have played a part in your positive experience.Review fromRichard L
Date: 12/15/2022
5 stars***** was great project leader. ***** and his team did a *************** and ****** is a knowledgeable and honest sales rep. ***** you, Refloor!Review fromChris I
Date: 12/09/2022
5 starsAfter a few bumps in the road Great recovery with the main man ***** for doing an awesome job single handed doing the entire job and some huge win having ***** on the team ask for him if you can floor looks beautiful now its all doneReview fromTaurus54
Date: 11/13/2022
4 starsLove the flooring and work done. One man came and moved furniture, installed floor, made sure we were totally happy. Did return the next day to complete job Again made sure we were totally satisfied What disturbed me about this company was the high pressure tactic of if you decide today it will be $$$ less. Also I requested a detailed receipt. There was a special advertised for the month of October and I wanted to see product cost vs. labor. I was informed that they do not do that. That leaves me with a feeling of deceptive practices and feelings That I may have been ripped off. Overall good product and beautiful installReview fromTheresa B.
Date: 11/05/2022
5 starsTheresa B.
Date: 11/05/2022
******* and his crew were awesome, they did a great job. Very friendly and made sure all my furniture was put back where in the same place as before. Thank you Modena for helping with any questions I may have had! LOVE *************!!??Refloor, LLC
Date: 11/22/2022
Thank you so much ******* for your amazing 5-star review! We aim to make getting new flooring as easy as 1-2-3 and we're thrilled to hear ******* and his crew provided you with an excellent installation and ****** with wonderful customer service. We couldn't provide this level of service without our dedicated employees! We know you're going to LOVE your new floors for years to come. Thank you for choosing Refloor!Review fromSue G
Date: 11/01/2022
5 starsSue G
Date: 11/01/2022
The best team-awesome job done! Easy to talk to throughout the process when I noticed an issue. Very hard-working and professional. My house looks like a new place! Thanks to the team!Refloor, LLC
Date: 11/04/2022
Thank you so much for your amazing 5-star review. :) We know that home improvements are a huge decision and we strive to provide the very best service, installation, products and guarantees to our customers to ensure you can enjoy your investment with peace of mind for YEARS to come. We are so happy to hear we exceeded your expectations! Thank you for choosing Refloor!
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