Complaints

This profile includes complaints for 1-800-HANSONS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  1-800-HANSONS

  977 E 14 Mile Rd Troy, MI 48083-4519

  
• 

  1-800-HANSONS

  4155 40th St SE Grand Rapids, MI 49512-4121

  
• 

  1-800-HANSONS

  3788 W 2270 S Ste E West Valley City, UT 84120

  
• 

  1-800-HANSONS

  6475 Technology Ave Suite E Kalamazoo, MI 49009-7133

  
• 

  1-800-HANSONS

  2214 S Cedar St Holt, MI 48842-1204

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 7th 2024 Hansons brought windows that I ordered in Feb. Windows did not fit leaked water and had air coming in. Door wall did not shut all the way. I had 1/4 inch opening. ******** ordered another door wall and new Window shashes to try to fix the problem. July 29th new Door wall came still did not fit and New Window shashes did not fit, still had air and water coming in. Hansons had the manufacturer who made the Windows come with the Supervisior to look at Windows Aug. 5th. Manufactuere kept telling me what a great job ******** did and told me that it was NORMAL for air leakes and water leakes with double hung windows. I do not believe this. I have talked to other residents/neighbors that have the same windows - they do not leak or have air come in with the double hung. I have tried to contact the boss who at one time was talking to me. He has not returned phone calls and he has not sent me the promised e-mail that I was going to get to let me know how they would fix water leaks and air that comes in. They have ordered another door wall-this will be the third one! I would like to go to another window company I do not have faith that Hansons or their manufacturer can give me windows that fit. I have had to buy lots of plastic and do lots of laundry to help cover wood floors with sheets and blankets. Wood floor is ruined by slider. I asked hansons to take photos they did not, I have photos of water and ruined floor. Winter is coming and I need Windows that work, I do not think ******** can do this. What can I do to hire another company and not pay ********.

  

  Business Response

  Date: 08/20/2024

  1800Hansons takes warranty issues seriously.

  The completion has occurred, and the warranty service requested along with a part ordered is in process and we know this has been communicated.1800Hansons always syands ready willing and able to address any warranty requests .

  The refusal to pay the lender may cause a negative credit report we recommend continue the agreement .

   

  We look forward to a satisfactory warranty service and many years of use of the products. 

  Customer Answer

  Date: 08/21/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  

  The accont has never been finished windows never fit, they are the wrong size they leak water and air. The manufactor told me that this was normal. Hansons never told me job was finished. We  did discuss a discount but supervisior  told me that he would discuss a discount when job was finished. Job is not finished windows still do not fit and door wall does not work at all. 

   

  I would like to go to another company and give Hansons windows back. They left garbage in my yard, one of the men argued with me even screamed at me my neighbor heard and came to see what was wrong. They left windows screws in my driveway, and I had to get my tire changed. 

   

  Windows do not fit air comes in and water

  Door wall does not fit 

  
  Regards,
  
  *************************

  

  Business Response

  Date: 08/28/2024

  1800Hansons has taken the information provided and have alerted the appropriate team mambers.

  The warranty calim of a defective product has been addressed with the manufacturer and an update will be forthcoming regarding the solution .

  We look forward to a satisfactory conclusion.

• Initial Complaint

  Date:08/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against ******** Windows regarding their handling of my warranty request and the overall lack of customer service I have experienced.As a new homeowner, I purchased my house from a woman whose husband previously managed all financial and repair matters. Unfortunately, he passed away unexpectedly, and the seller was unaware that important information about the homes repairs and warranties needed to be disclosed to me. After the sale, she found the relevant documentation during a local festival and delivered it to me. I immediately contacted ******** Windows to request an exception regarding the warranty transfer.Initially, I reached out to a representative named ***********************, who assured me that she would forward my request to her manager. However, I did not receive a response until I sent multiple follow-up emails to *****************************. While ****** eventually replied, she informed me that the company does not make exceptions to the warranty policy.In my attempt to escalate the issue, I requested to speak with Regional Manager ****. He acknowledged that exceptions have been made in the past but stated that my situation would not qualify for such an exception. This response was disheartening, especially considering the circumstances surrounding my purchase.Additionally, there are necessary repairs needed on the roof and windows, completed in 2018, which are now not covered under warranty due to ******** refusal to allow the transfer of the warranty. I find this policy to be unreasonable and lacking in customer consideration.I believe my situation deserves a more compassionate review, given the unique circumstances surrounding my home purchase. I urge the Better Business Bureau to assist in resolving this matter and to encourage ******** Windows to adopt a more customer-friendly approach.Thank you for your attention to this complaint. I look forward to your assistance in this matter.

  

  Business Response

  Date: 08/14/2024

  1800 ******** requirements for a one time  transfer is available on the Hansons.com website "warranty ".

  The requirement is within 90 days of a purchase of the home a transfer can occur without cost.

  After 90 days and up to one year a transfer fee of 10 % of the original contract price will be accepted upon management approval  "This is the only exception !"

  We are sorry Hansons cannot offer a warranty at this time .

  I

   

  Customer Answer

  Date: 08/14/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  Nothing is being resolved 
  
  Regards,
  
  ****************************************

• Initial Complaint

  Date:08/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/13/2024 Amount paid ***** We are first time home buyers and the roof on the house needed to be ***laced before we could apply for homeowners insurance through State Farm *****************. The roof was completed and looked off but the first few rains were light around here and we had no issues. Today we had a more steady rain as compared to a drizzle and water is coming into our bathroom. Pouring in. We have 3 buckets already full. Its getting into our electrical and now Im worried about if its just been sitting in the attic from the smaller rains producing mold. I talked to a service ***resentative and they said there was nothing they could do until a service *** came out sometime later this week(when it dries) and I would have to use home owners insurance. I said so basically youre telling me there is nothing I can do and she put me on hold came back and said her phone wasnt working to contact service and they would call me back before Friday and hung up.

  

  Business Response

  Date: 08/10/2024

  The warranty service is set for today and had to be rescheduled .We are sorry for the leak issue ,Please refer to the Terms and Conditions regarding any interior issue that may arise .

  We look forward to a satisfactory conclusion

• Initial Complaint

  Date:08/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had signed an agreement with 1800 hansons on approximately 6/25/24 , at which time I paid them $6800 by ACH, The work was completed supposedly on 7/13/24. I told them 2x that I worked for the department of corrections and we were having issues at the prison and I had not been able to inspect the work done on my parents house which was about an hour away from my house. I stated as soon as I was able to, I would pay them. I told them on 7/25/24. I would be able to inspect it over the weekend, On 8/2/24, they charged my account by ACH which I did not approve.

  

  Business Response

  Date: 08/05/2024

  1800Hansons takes complaints very seriously, but is this circumstance the substantial completion of the project has been completed per the contract and as agreed in the terms ACH is automatic after 5 days for the unpaid balance,

  Unfortunately, we cannot refund as the contract terms have been met.

  1800Hansoms values your business and hope the product and installation is enjoyed for many years.

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 15 2022, I signed an agreement with ******** to have 2 double hung, 1 bay window and 1 large half moon window replaced in my home.The entire job was expected to *********** weeks for production and installation would be within 1 month from then. The 2 double hung windows were eventually installed but do not open and close properly. When the technician arrived to fix the sashes of windows he stated and wrote a statement that said the windows must be sliders because double hung windows are too large. They were unable to install bay and half moon window because they were the wrong size and wrong color. Several months later when the bay window was installed the installer cut the structural support cables causing the window to then sag over time.They also knocked brick loose on the sides of the bay window. After 3 times of the half moon window arriving the incorrect size and nearly 1 year. I paid a private contractor to take care of that portion of the job. I have repeatedly asked for a sit down meeting with representatives from ******** to discuss a job nearing the 2 year **** that is still not complete. I have since been contacted by a collections service from ******** requesting full payment for 4 windows installed correctly. At this point I have 1 bay window that supports were recently installed to correct as much of the issue as possible. 2 double hung windows that don't work, and a large half moon window that I hired a private contractor to complete I still have to hire a ***** to fix brick and all bricklayers I have contacted said a patch job such as that will not be cheap and the brick and mortar will not match since the brick were laid 30 years ago. I am being asked for full payment when 1 window is partially corrected except for the brick repair. 2 non functioning windows and the only window I am pleased with was by someone else. I am willing to pay for bay window minus brick repair and would like to hire someone else to replace other 2 windows.

  

  Business Response

  Date: 08/10/2024

  1800Hansons has completed its contract and warranty issues have been addressed .As of this date  08/10/2024 all attempts to communicate have been ignored .1800 Hansons stands ready willing and able to proceed with its process as indicated in the correspondence that has been sent .

  We hope for a amicable solution .

  Customer Answer

  Date: 08/20/2024

  This my response to ******** regarding complaint # ********
  
  On Fri, Aug 16, 2024, 4:39 PM ************************* <******************> wrote:
  The estimate for the brick repair is $1200.  As far as the 2 double hung windows that will not close, the windows installer signed a statement on april 8 2024 declaring that the opening is too large for double hung and must be changed to a slider. Any attempt to repair will warp from the weight and will go back to this again.  This appears to be accurate because he has repaired those windows already and it happened again not long after.  The salesman I informed of this told me the installer is wrong and the windows are fine as double hung.  
  I still want the sit down meeting with your representatives that I have requested several times.  Somehow in our file you are still unsure of if you installed the large half moon windows that I had to pay a separate contractor to take care of.  This cost also needs to be deducted from the total payment.  I would also like a response on what an acceptable amount of time for a job to be completed is?  We agreed in November of 2022 to use your business for this project.  We are approaching the 2 year **** of mistake after mistake and a lack of accountability from Hansons.   Reach out with how you would like to rectify this situation. Please email my husband at ****************** for further correspondence.
  

  
  

  Customer Answer

  Date: 08/20/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  

  This my response to ******** regarding complaint # ********

   

  On Fri, Aug 16, 2024, 4:39 PM ************************* <******************> wrote:

  The estimate for the brick repair is $1200.  As far as the 2 double hung windows that will not close, the windows installer signed a statement on april 8 2024 declaring that the opening is too large for double hung and must be changed to a slider. Any attempt to repair will warp from the weight and will go back to this again.  This appears to be accurate because he has repaired those windows already and it happened again not long after.  The salesman I informed of this told me the installer is wrong and the windows are fine as double hung. 
  I still want the sit down meeting with your representatives that I have requested several times.  Somehow in our file you are still unsure of if you installed the large half moon windows that I had to pay a separate contractor to take care of.  This cost also needs to be deducted from the total payment.  I would also like a response on what an acceptable amount of time for a job to be completed is?  We agreed in November of 2022 to use your business for this project.  We are approaching the 2 year **** of mistake after mistake and a lack of accountability from Hansons.   Reach out with how you would like to rectify this situation. Please email my husband at ****************** for further correspondence.

  
  Regards,
  
  ***********************

  

  Business Response

  Date: 08/20/2024

  The contract was completed as agreed.

  The request to contact 1800Hansons regarding any concerns and also regarding the breach of contract due to nonpayment has been communicated numerous times by voice messages and letters and emails including a demand to contact 1800Hansons attorney "they have been ignored" as of today.

  The BBB is exemplary recourse to communicate ,1800Hansons does not understand how a response to a complaint was refuted and messaged and yet no direct communications to address any claim of an issue are being communicated directly to 1800Hansons. .   

  Customer Answer

  Date: 08/21/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  Your business has still not repaired the 2 double hung windows that do not open and close properly. Your technician has taken photos and acknowledged that brick were knocked loose while installing the bay window.  This has not been repaired yet.  ******** has also looked at and has no record of installing the large half moon window but has not acknowledged that I had to hire a private contractor to perform that portion of the project.  As for numerous emails and written letters, the only letter I received was requesting a renewal of the finance contract ( this is because the original contract was for one year and we are approaching 2 years without completion). The only letter I received also requested full payment for a job that was only completed partially and still has fixed 2 non functioning windows, fixed loose brick or removed the portion of the bid for the window that your company did not do 
  
  Regards,
  
  ***********************

  

  Business Response

  Date: 08/22/2024

  As commented before numerous attempts have been made including legal letters being sent to the name on the contract which is not the complainant we've made numerous tries and attempts messages and have had no responses a call came in yesterday and our legal department will contact you in regards to a solution. 

  We. Look forward to this being amicable

  .

  Customer Answer

  Date: 08/25/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  ******** has sent the BBB correspondence claiming that all issues are resolved and that they have made numerous attempts via email and letters requesting payment.  We have received 0 letters requesting payment.  ******** has now reached out offering to fix the 2 doublehung windows that the installation technician has stated are both faulty and also will never function correctly due to the size.  It is more than misleading for Hansons to claim all work is complete and then offer to fix current issues and also offer to now deduct the price of me paying a brick ***** for repairs and what I already paid an independent contractor to install the architectural window.  I want ******** to acknowledge the list of errors and mistakes to the BBB instead of claiming to the BBB that all is well and then email me finally to find some resolution and to half heartedly admit the shortcoming of the company.  For these reasons I still reject the lack of accountability and responsibility being shown by ********. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We began our service request with ******** on 3/29/24. The job is a small repair to soffits on a garage roof. After over a month of waiting for materials to come, the first repair person came alone and was not able to complete the job due to not having correct equipment and an occupied bird's nest. We requested an appoinment to be rescheduled in 3 weeks for the bird's to leave the nest. After rescheduling for 6/3, they was a no-show apointment and later a return again with incorrect equipment due to a lack of communication from the office to the technicians. The company has lied to us about when the return visit was rescheduled at least twice and has not helped us to get an appropriately scheduled return visit to complete the work. This complaint is not toward the technicians, just the sales person who over-promised and the customer service department. We have yet to have work completed on 7/8.

  

  Business Response

  Date: 08/10/2024

  1800Hansons takes customer issues seriously and as the service records indicate the completion was on 07/24/2024 

  with a courtesy discount which was accepted in the amount of $519.00 Hansons has considered this an amicable solution and the agreement that the file was completed .

  We hope many years of enjoyment for the product.

  Customer Answer

  Date: 08/16/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ***********************

• Initial Complaint

  Date:07/02/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed cancellation for work order 7/1/24 at 6:00am, on 7/2/24 10:26am I received a email notification that my financing was not approved. When I called to discuss further, the representative refused the ability to verify with a confirmation email the actual cancellation of the order and said that the communications via text I had gotten were only through the automated system however the email communication was indicative of a declined finance application. There should not have been any attempts to pull credit since the cancellation was placed the at the immediate first opportunity. The business should be able to confirm with email a cancellation was placed.

  

  Business Response

  Date: 07/28/2024

  The cancellation in writing to be received in three business day is required ,As noted on the *** form.

  The order has been cancelled without the form as requested .

   

  The signed finance application was already in  process and unfortunately  the request was denied by the lender.

  ****** has no authority to remove the inquiry on the credit report .A request would need to be made directly to the assigned credit bureau .A denial letter that was sent has the information.

  We are sorry we could  not earn your business .

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FAILURE TO PROVIDE QUALITY WINDOWS--THIS HAS BEEN GOING ON SINCE SEPTEMBER 2023--WINDOWS LEAK AIR, SNOW AND RAIN. AND WINDOWS ARE NOT FULLY INSTALLED. THEY KEEP PUTTING US OFF TO SEAL THEM UP.

  

  Business Response

  Date: 06/24/2024

  The facts are construed .

  The rusal to allow the replacements have caused a decision that the complaintent agreed to .

  The windows that are installed previously will be sealed and screens installed .

  No payment has been received an d none will be asked for 

  All attention has been made and to no avail .

  To complain after agreed service was refused is disingenuous

   

  Customer Answer

  Date: 06/25/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  THE WINDOWS DO NOT SEAL OUT WIND,RAIN, SNOW OR BUGS COMING IN BETWEEN THE SASHES -  THE INSTALLER AND OFFICE MGR--****-- DEEMED THE WINDOWS TO BE FAULTY--NEW ONES WERE ORDERED AND CAME IN WRONG--  ONE WAS INSTALLED --IT ITS WARPED AND WILL NOT SHUT ALL THE WAY NOR LOCK.  ,, SO THE INSALLER  CALLED THE OFFICE MGR AND INSTALLATION WAS HALTED.  ALSO I WAS TOLD THAT THEY WOULD NOT GUARANTEE THE NEW WINDOWS WOULD SEAL TIGHT''  I PURCHASED, WHAT I THOUGHT TO BE QUALITY WINDOWS--AND WAS PROMISED BY THE SALESMAN AND BRANCH MGR.  THAT WE WOULD NOT HAVE DRAFTS .  NOW WE SIT WITH THE WINDOWS SITTING IN....NOT SECURED IN OR SEALED.

   

   

  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]                            T
  
  Regards,
  
  ***********************

  

  Business Response

  Date: 07/22/2024

  Any claim made has been addressed and agreed with the customer ,Refusal to allow the complete reorder and where on onsite ,The windows installed atre withing industry standards and no payment has been made ,The customer has breached the contract as substancial completion has ocurred and no payment made ,as such 'NO WARRANTY EXISTS .

  This complaint is no factual.

  Customer Answer

  Date: 07/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  Hansons started installation of our windows on September 27 2023.  The branch mgr.  **** came out and stated that the windows were faulty and said windows would  need replaced.  After going through fall and winter with bugs , wind, snow and  water coming in thru the windows and sashs  they send **** out to put weatherstrip around the windows(which did not help)  This spring 2024 We were told that they would replace the windows,  when the windows came the order was wrong and (not a bathroom nor 2 bedroom windows but 3 extra sunroom windows)  when they installed the kitchen window it was warped and unable to open or lock it.  The installer called **** to come look at it and stopped installation..  Some time later Marve from Hansons called and we discussed  the problem.  He wanted to finish installing the new windows, but told me he would not guarantee the windows not to have drafts or leaks.  I explained the we were told  when contacted Hansons  that no drafts or leaks would happen.  So it didn't seem  like the thing to do.  We paid $11,000.00 down with the rest payable when the job was completed to our  satisfaction.   ***** told me that he can not satisify us and the all he would do is walk away and not ask for more money. They came out to reseal windows but not completed.  We have gone thru h*** for  the last year--and still have leaking windows--Just give our $11,000.00. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:06/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had ******** do our roof a few years ago, had to call them back out numerous times because it leaked. We have a lifetime warranty on all aspects of the roof. They came out over the winter, left a nail and part of the old roof sticking through my new shingles. Called they sent someone out who couldn't believe what he saw, said the roofers who did this are not roofers but a joke. He removed the nail and old roof from under new shingles and put black tar on.( It's a brown roof) Said he would put in work request and tell his boss the shingles need to be replaced. Never heard anything from ********, I have since put in two service requests that were unanswered. I didn't pay nearly $10,000. To have my roof tared because their roofers made a mistake.i want it replaced. I have pictures of the nail sticking up from under shingles and sent to ********, but it's too large to send in this complaint. The same roofers also broke.my mailbox, and refused to come back out because I gave them a one star review.

  

  Business Response

  Date: 06/16/2024

  We are sorry for the issues

  The service manager has been notified and will follow soon.

  We look forward to a satisfactory conclusion

  Customer Answer

  Date: 06/22/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *****************

• Initial Complaint

  Date:06/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/7/24 was when I signed a contract with Hansons. I requested them to repairs a dormer on my home which they did. It was advised they would charge me another 1000 dollars and change i advised that was fine. I was told I would be getting ****** that was ok also. Then they added permit was another 149 that was ok also, they told me they put 12 pieces of plyboard which I feel was a lie. the 1000 they changed was for that plyboard. I seen them throw 7 board in the dumper also a couple squares of roofing shingles; nails in boxes and different types of roofing papers. after all of this I took the check to them and now they won't even answer the phone. How can you give me a price after the work was done. Plus I have another outside contract to pay another4000

  

  Business Response

  Date: 07/12/2024

  ******** takes customer issues very seriously,and we are sorry .

  The. Contract was purchased in the amount of $. ****** on 57 of 24 the edition of any wood would have been part of the agreement a refund in the amount of $701 was sent in June of 24 and has been received by the purchaser we also are sorry that there were any communication issues regarding this file but everything was completed per the amount of the contract the amount of material installed was exactly what was on the contract any extras that are on site are always available in the event it is needed no one was ever overcharged for this product we are very happy that everything has been completed including the handrail issue and we look forward to many years of enjoyment of your new roof thank you