We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Automation Equipment

OnStar Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Automation Equipment.

Complaints

This profile includes complaints for OnStar Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

OnStar Corporation has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 288 total complaints in the last 3 years.
    • 83 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/07/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried calling and canceling my OnStar services in late May/early June it's is now December I make pretty good money from April to December so I don't always notice 40 bucks missing from my account or I assume my wife took cash out come to find out OnStar has been charging me every month since I called to cancel

      Business Response

      Date: 12/16/2022

       

      December 16, 2022


      *******************************
      7918 ************ NW
      **********, **  49676


      Account Number:    *********
      ******************** Case Number: 18537689


      Dear ************,

      Thank you for taking the time to contact OnStar. Our goal is always to provide the safety, security and peace of mind that OnStar offers.

      Per our conversation, you recently experienced a problem with billing.  We regret that OnStar was unable to meet your expectations and would like to take this opportunity to apologize for the situation.  As of December 7, 2022 a refund was processed to the OnStar account in the amount of $119.97.Please allow up to 30 days before receiving the check.

      If you have any additional questions, please contact us at **************. We are open Monday through Friday from 8:00AM to 6:00PM EST.


      Sincerely,

      ******
      OnStar Executive Relations

    • Initial Complaint

      Date:11/28/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been billed automatically for ON Star an a vehicle I have not own since March,2022. I called them several months ago and they couldnt find an account. Well how can they bill an account if you cant find i?They said they would take care of it but I am still being charged $18 to $22 a month. Call again on Friday and got the same run around.

      Business Response

      Date: 12/12/2022

      December 12, 2022


      ***********************
      1380 *********************
      *********, **  85629-8088


      Account # *********


      Dear Mr. ***** *****************,

      The OnStar Executive Relations team has attempted to contact you in an effort to address your concerns.  Unfortunately, we have been unsuccessful in reaching you thus far.  The numbers we have tried to dial are ************ and ************.

      Please call me if you would like to further discuss your concerns.  I can be reached at **************.  The Executive **************** is open Monday through Friday from 8:00 AM 6:00 PM EST.  I am typically in the office between 9:00 AM 6:00 PM EST




      Sincerely,


      ******
      OnStar Executive Relations Liaison

      Customer Answer

      Date: 12/16/2022

      [A default letter is provided here which indicates your rejection of the business's response. 

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

      [You must provide details of why you are not satisfied with this resolution. Please type details here:]

      Regards,

      ***********************

    • Initial Complaint

      Date:11/28/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reactivated my onstar account on 11/4/2022. Was told I would be charged $14.99 due on that date. I have attached a copy of that documentation. I was then charged $852.11. Which as a single mom, living pay check to pay check put my account in the negative. I called and spoke to someone and she said the best she could do until they reviewed my account was to refund me $119.97 to try and hold me over. I appreciated the good faith, but it did me no good. I then called back on 11/14/2022 and was told my remaining refund would be processed within 3 to 5 days in the amount of $733.00. I called back on 11/18/2022, they told me I would receive credit to my PayPal acct by end of the day. Still nothing. I called again on 11/21/2022 they again told me a refund would be received in 3 to 5 days. It is now 11/28/2022 and I am still out over $700.00. It seems all of their complaints on here that they say the same thing. I need resolution on this.

      Business Response

      Date: 12/12/2022

      December 12, 2022



      ***********************
      15708 **************.
      ******,******** 64012-1421


      Account Number: *********
      ******************** ********************************* ***********************,

      The OnStar Executive Resolution team has attempted to contact you in order to discuss your recent concerns.  Unfortunately, we have been unsuccessful in reaching you thus far.  The number we have tried to dial is **************. We would like to offer an apology for your inconvenience.

      If you would like to further discuss any concerns, please call me at your earliest convenience.  I can be reached at **************.  The *************************** is open Monday through Friday from 8:00 AM 6:00 PM.  I am typically in the office between 9:00 AM 6:00 PM EST.

      Sincerely,



      ******
      OnStar Executive Resolutions Liaison

    • Initial Complaint

      Date:11/20/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled my account 2 months ago. Still billing me. Contacted customer service and they are saying I somehow "owe" a month now even though ******** are going through on my checking account.

      Business Response

      Date: 12/02/2022

      December 2, 2022


      *******************************
      6569 *********
      ******, **  55301


      Account #   *********
      ******************** case # ********


      Dear ********************,

      The OnStar Executive Relations team has attempted to contact you in an effort to address your concerns.  Unfortunately, we have been unsuccessful in reaching you thus far.  The number we have tried to dial is ************.

      Please call me if you would like to further discuss your concerns.  I can be reached at **************.  The Executive **************** is open Monday through Friday from 8:00 AM 6:00 PM EST.  I am typically in the office between 8:00 AM 5:00 PM EST.



      Sincerely,


      *****
      OnStar Executive Relations Liaison

      Customer Answer

      Date: 12/07/2022

      [A default letter is provided here which indicates your rejection of the business's response. 

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

      I have called OnStar back and left a message.  Have not heard from them since.  I am simply asking that they confirm termination of my account and refund the last month billed as I notified them to cancel prior to that.  

      Regards,

      *******************************

      Business Response

      Date: 12/19/2022

      December 19, 2022


      *******************************
      **** *********
      ******, **  55301


      Account #   *********
      ******************** case # ********


      Dear ********************,

      The OnStar Executive Relations team has attempted to contact you in an effort to address your concerns.  Unfortunately, we have been unsuccessful in reaching you thus far.  The number we have tried to dial is *************.

      Please call me if you would like to further discuss your concerns.  I can be reached at **************.  The Executive **************** is open Monday through Friday from 8:00 AM 6:00 PM EST.  I am typically in the office between 8:00 AM 5:00 PM EST.


      Thank You,


      *****
      OnStar Executive Resolution Team

    • Initial Complaint

      Date:11/13/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am having billing issues that were supposed cleared up and no one helps me when I call onstar.

      Business Response

      Date: 11/28/2022

      November 28, 2022


      *********************
      PO Box ****
      **********,*********** 06525


      RE: Account Number# *********
      ******************** Case #********


      Dear *************,

      As an OnStar member, youve been able to rely on OnStar to be there whether its a medical emergency or a simple convenience like unlocking your vehicle doors remotely. Our goal is always to provide the safety, security and peace of mind that OnStar offers.

      Per our conversation on November 28, 2022, I applied 2 months of the Safety and Security plan to offset the concerns you had will the subscription billing. This service is good through March 10, 2023.

      If you have any additional questions, please contact us at **************. We are available Monday through Friday from 8:00 AM to 6:00 PM EST. I am typically in the office between the hours of 8:00 AM to 5:00 PM EST.


      Sincerely,


      *****
      OnStar Executive Relations


      Customer Answer

      Date: 12/01/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *********************

    • Initial Complaint

      Date:11/11/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased my vehicle on June 1, 2022. I have been in touch with onstar multiple times to get my onstar activated. Today 11/11/22, I spoke to 3 advisors, one disconnected my call, one transferred me and the last one was no help. They are directing me to the ** dealership due to the onstar system being inoperable in my vehicle and not responding to technical assistance. The dealer wants to charge me a $135 diagnostic fee that I think Onstar should cover. I am the new owner; their system is malfunctioning. Onstar should be responsible for a system that has malfunctioned, and this vehicle is only 7 years old! I haven't heard of any recalls but there should be one if the systems don't last past 7 years old.

      Business Response

      Date: 11/17/2022

      November 17, 2022



      *******************************
      13830 ************
      *************, ******** 48203-3107




      Account Number: *********
      ******************** Case # ********

      Dear ************,

      As an OnStar customer, youve been able to count on ********************** to be there whether its a medical emergency or a simple convenience like unlocking your vehicle doors remotely. Our goal is always to provide the safety, security and peace of mind that OnStar offers.

      Recently you experienced a concern with our OnStar services.  We would like to take this opportunity to apologize for the situation.  As a gesture of goodwill, we offered 4 months of complimentary services.

      If you would like to take advantage of this offer or if you have any additional questions, please contact us at **************.  We are available Monday through Friday from 8:00AM to 6:00PM EST.


      Sincerely,



      ******
      OnStar Executive Resolutions Liaison

      Customer Answer

      Date: 11/18/2022

      [A default letter is provided here which indicates your rejection of the business's response. 

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

      [You must provide details of why you are not satisfied with this resolution. Please type details here:]

      I already qualified for 3 months of free service per your mailings you send me every week for recently purchasing my vehicle. So you are only offering one month of free service technically and that doesnt amount to $135 diagnostic fee to see why your product computer is no longer operable in my vehicle. This doesnt not resolve my dispute! If you cover the diagnostic fee that would have at least fixed the issue and I would have been an ongoing customer with ********************** as I have been in the past. So you have now lost a customer and my future business so you lost money and future customers because I will now advise everyone to not buy a used vehicle from GM if the onstar doesnt work because you wont pay to diagnose the problem for new customers! 

      Regards,

      ***************************

      Business Response

      Date: 12/16/2022

       

       

      December 16, 2022


      *******************************
      13830 ************
      *************, ******** 48203-3107


      Account Number: *********
      ******************** Case # ********

      Dear ************,

      As an OnStar customer, youve been able to count on ********************** to be there whether its a medical emergency or a simple convenience like unlocking your vehicle doors remotely. Our goal is always to provide the safety, security and peace of mind that OnStar offers.

      Recently you experienced a concern with our OnStar services.  We would like to take this opportunity to apologize for your experience. As a gesture of goodwill,OnStar will only cover the charges for an one hour diagnostics at no cost to you.

      If you have any additional questions, please contact us at **************. We are available Monday through Friday from 8:00AM to 6:00PM EST.


      Sincerely,

      ******
      OnStar Executive Resolution Liaison

      Customer Answer

      Date: 12/20/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***************************

    • Initial Complaint

      Date:11/10/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please see attachment regarding incidents that occurred on 09/24/22 and 10/27/22. Thx.

      Business Response

      Date: 11/20/2022

      November 18, 2022

      Mrs. **********************
      1755 ***********************.
      ************, **  30148-2015




      Account Number#*********
      ******************** Case # ******** - OnStar Corporation


      Dear *****************,


      As an OnStar member, youve been able to count on OnStar to be there whether its a medical emergency or a simple convenience like unlocking your vehicle doors remotely. We are sorry if the services did not meet your expectations.Our goal is always to provide the safety, security and peace of mind that OnStar offers.

      Per our conversation on November 18, 2022, we have escalated your Roadside Assistance concern and a refund has been generated in the amount of $119.97 to the method of payment on file.  I advised it can take 3- 5 business days to see the refund. Also, as a goodwill gesture we applied 1 year of Essentials complimentary service to the vehicle and provided you with the renewal date. 

      If you have any other concerns, I can be reached at **************.  We are available Monday through Friday from 8:00 AM to 6:00 PM EST. I am typically in the office between the hours of 9:00 AM to 6:00 PM EST.


      Sincerely,
      Jada
      OnStar Executive Relations

      Customer Answer

      Date: 11/21/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ******** by **********************, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

       

       I have requested to file a compliant with the Roadside sector of the business and am waiting on their response. 

      Regards,

      Quichelle ******

    • Initial Complaint

      Date:11/08/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      HAVE A 2022 BUICK ENCORE GX. REPLACED RADIO DUE TO FREEZING WHILE USING BLUETOOTH. RADIO WAS REPLACED LESS THEN A WEEK AGO, UNABLE TO USE APPLE CARPLAY DUE TO WI-FI HOT SPOT AND WI-FI BOTH DISABLED ON MY INFOTAINMENT SYSTEM, CALLED IN OVER 12 TIMES WITH MULTIPLE CASES OPEN AND ALL LEVELS ARE NOT ABLE TO RESOLVE THE ISSUE, AS A RESULT IM NOT ABLE TO USE MY BLUETOOTH FOR CARPLAY, CHARGED MULTIPLE TIMES FOR DATA PLANS AS WELL.I'D LIKE SOMEONE FROM EXECUTIVE OFFICES TO CONTACT ME TO RESULT THIS MATTER ASAP.THANK YOU

      Business Response

      Date: 11/25/2022

      November 25, 2022



      *********************
      751 *********************.
      ************, **  94596


      Account:  174138097
      BBB case: 18378218


      Dear **************,


      Thank you for taking the time to contact OnStar regarding the Mobile Application on your
      2022 Buick Encore GX VIN ending in ****.

      Per our conversation, you have a dealer appointment on December 2, 2022 for troubleshooting the radio. We will follow up after the vehicle is serviced to retest the mobile application.

      If you have any additional questions, please contact us at **************.  We are available Monday through Friday from 8:00AM until 6:00PM ET, and I am typically in the office from 9:00AM until 6:00 PM ET.


      Sincerely,


      ******
      OnStar Executive Resolution Liaison

      Customer Answer

      Date: 12/01/2022

      [A default letter is provided here which indicates your rejection of the business's response. 

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

      [problem not resolved. Service appointment December 16th. If OnStar module replaced and not fixed then issue is Rdio replacement again. Onstar unable to communicate with vehicle.]

      Regards,

      *********************

    • Initial Complaint

      Date:11/08/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was informed by On-Star approximately two months ago that their in vehicle safety monitoring service, OnStar, would be discontinued in November due to the decommissioning of the 2G wireless network used by the system, but that I could keep my account without the connected vehicle services. I was paying $19 per month for this service.Since the primary benefits I was paying for were being discontinued I called to cancel my service. I was informed that they offered a mobile app with similar crash detection and safety features for $15 a month, covering up to 5 drivers, and if I would remain a customer they would give it to me for $12 a month. I agreed to this and got their ***************** I followed their directions to setup the app and had been using it ever since then.Last month I was billed for both the $19 in-vehicle service and the $12 Guardian app. I called about the billing mistake, they acknowledged that there had been a mistake and I should only have been billed the $12. They issued a credit for the $19 and gave me a "free" month of the in-vehicle service to cover me through the end of service.Yesterday they processed the normal ACH from my back for $12. Today I was prompted by the app to create an account and subscribe. Since I'm already a subscriber I called and was asked when I last made a payment. That's when I discovered a refund for $10, a charge for $10, and another refund for $10 today. They explained that my account had been closed and that was the refund for the remainder of the month and I'd need to switch to Guardian. I explained I already had a Guardian account and was told I needed to sign up again at $15 a month. I reiterated I had already subscribed at $12 a month. They said as the account was closed there was nothing to do other than create a new account at $15 a month. I said I would not.

      Business Response

      Date: 11/16/2022

      November 16, 2022


      *********************************
      620 ********
      *****, ** 56175


      Account # *********
      ******************** # ********


      Dear ********************,

      Thank you for taking the time to contact OnStar regarding your billing concern. Our goal is always to provide the safety, security and peace of mind that OnStar offers.

      Per our conversation,we have provided a discounted rate for the Guardian application. We would like to take this opportunity to apologize for the situation. As a gesture of goodwill, we have also provided one month of complimentary Safety &Security, expiring December 14, 2022.
      If you have any additional questions, please contact us at **************.  We are available Monday through Friday from 8:00AM to 6:00PM EST.



      Sincerely,


      ******
      OnStar Executive Relations

      Customer Answer

      Date: 11/17/2022

      Dear Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The business has performed these actions and I consider this complaint resolved.

      Regards,

      *********************************

    • Initial Complaint

      Date:11/07/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called to cancel my subscription and they did say they had already canceled it. But after a couple of months, I saw they were still charging from my credit card. this is a totally dishonest company that scams its customers.

      Business Response

      Date: 11/13/2022

      November 11, 2022


      Linchun Sin
      11071 *****************************************************************************
      ******


      Account Number#*********
      ******************** Case # ******** - OnStar Corporation




      Dear Linchun Sun,






      The OnStar Executive Relations team has attempted to contact you in an effort to address your concerns.  Unfortunately, we have been unsuccessful in reaching you thus far.  The number I have tried to dial is ************.


      Please call me if you would like to further discuss your concerns.  I can be reached at **************.  The Executive **************** is open Monday through Friday from 8:00 AM 8:00 PM ET.  I am typically in the office between the hours of 9:00 AM 6:00 PM ET.



      Sincerely,
      Jada
      OnStar Executive Relations

    OnStar Corporation is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.