Complaints

This profile includes complaints for OnStar Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  OnStar Corporation

  P.O. Box 1027 Warren, MI 48090

• 

  OnStar Corporation

  PO Box 455 Station A Windsor, ON N9A 6L7

• 

  OnStar Corporation

  PO Box 455 Station A Windsor, ON N9A 6L7

• 

  OnStar Corporation

  400 Renaissance Center MC 482-D39-B32 Detroit, MI 48265

• 

  Onstar

  P.O. Box 96214 Washington, DC 20090

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been notified that Onstar will no longer work in my 2011 ***** Tahoe after the end of this year because the 2G network is going to be turned off. I do not want to lose this feature that came with my vehicle. I opened a case with Onstar (*********) and was contacted by a supervisor. The person told me that Onstar is working on a fix but couldnt provide a timeline. I was told to use the Guardian App after the shutoff date. The Guardian App does not communicate remotely to the vehicle. The plan I have allows me to locate the vehicle, start vehicle, flash lights, sound alarm, unlock **********. from a location away from the vehicle. I should not have to buy a newer vehicle in order to keep this service. I would like Onstar to develop an upgrade that will prevent the lost of service to my vehicle prior to sunset of the 2G network.

  Business Response

  Date: 11/14/2022

  November 14,2022
  
  ***************************************************************************************************************** 33950
  
  
  
  OnStar Account # *********
  ******************** Case # ********
  
  Dear ***************,
  
  
  On behalf of the entire OnStar organization, please let me take this opportunity to apologize for the unsatisfactory experience you had with us. Thank you for taking the time and effort to bring your concerns to our attention.
  
  Per our conversation, the 2G sunset will occur December of 2022. While the OnStar buttons in your vehicle will no longer work after the sunset, some services will remain available via the OnStar Guardian app.
  
  We are sorry if the service has not met your expectations. If you have any additional questions or concerns, please contact us at **************. We are open Monday through Friday from 8:00AM to 6:00PM EST. I am typically in the office from 8:00AM to 5:00PM EST.
  
  
  Sincerely,
  
  *****
  OnStar Executive Relations

  Customer Answer

  Date: 11/16/2022

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]

  The response is unacceptable  Onstar needs to provide an update to a vehicle like mine  once again I will say that the guardian app is far from the same service! Onstar likes to push that as a resolution but its not even close to the remote service I have now  my vehicle came with Onstar and I would like it to continue  

   
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:11/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took delivery of a new 2023 Chevrolet Bolt EV 1LT, VIN ***************** on 9/16/22, for $27,223.80. As shown in the attached pictures, it clearly states on the Chevrolet websites that 2023 Chevrolet Bolt EV 1LT's come standard with 3 years of the Remote Access plan. Apparently Onstar doesn't feel that they should have to adhere to this (strange since they're owned by **************** and instead blames the dealer. I am now caught in a finger pointing match between Onstar, GM, and the dealer, and have gotten nowhere in weeks of getting the runaround. I was able to speak with "*****" at the Onstar executive customer relations team, who was incredibly hostile, rude, and proceeded to hang up on my wife and I without providing any resolution. They claim that ************************** August are not eligible, well the Lake *********** only started back up in the middle of August, so I'm not sure why only 2 weeks worth of Bolts aren't eligible. Additionally, it doesn't state this anywhere on the Chevrolet website. This is textbook false advertising.This is not the first time that I have experienced these shady business tactics from Onstar. In fact, I have had issues with them on every GM vehicle I have owned. They are clearly trying to con people into paying for a service that is advertised as being included with a vehicle purchase, as evident in other complaints through the BBB and various other online forums. Being obstinate over FOB features within the MyChevrolet app, and risking future $30,000+ vehicle purchases hardly seems like good business. I decided to give GM another chance after the Bolt battery recall, and it's unfortunate that Onstar will probably be what drives me away from GM forever, especially coming from a family of GM autoworkers, and as a disabled US Army veteran.

  Business Response

  Date: 11/11/2022

  November 11, 2022
  
  
  
  ***************************
  7205 *************************
  *******,******** 48609
  
  
  
  
  Account Number#*********
  ******************** Case #********
  
  
  
  
  Dear ****************
  
  
  As an OnStar member, youve been able to count on OnStar to be there whether its a medical emergency or a simple convenience like unlocking your vehicle doors remotely. Our goal is always to provide the safety, security and peace of mind that OnStar offers.
  
  Per our conversation on November 11, 2022, I applied 6 months of the Remote Access plan as a goodwill gesture, which is good through May 22, 2023.
  
  If you have any additional questions, please contact us at **************. We are available Monday through Friday from 8:00 AM to 6:00 PM EST. I am typically in the office between the hours of 8:00 AM to 5:00 PM EST.
  
  
  Sincerely,
  *****
  OnStar Executive Relations

  Customer Answer

  Date: 11/14/2022

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here: As stated, the Chevrolet website clearly states that all 2023 Chevrolet Bolt EVs come standard with 3 years of the Remote Access Plan. As I am only being given 6 months, I do not consider this matter resolved. I'm not sure what is so complicated about this, someone at GM is playing games. ]
  
  Regards,
  
  ***************************

  Business Response

  Date: 10/16/2023

  Member's vehicle did not meet the qualifications dates needed, he was provided 6 months of complimentary service as goodwill.

• Initial Complaint

  Date:11/02/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  OnStar is a service that's supposed to provide safety. They failed measurably and treated my family like dirt. My son, who they allow on my Guardian Account, scheduled, paid for and got verification for a tow for his car that was broken down. They even provided a confirmation number and charged my daughter in laws account $500.00. My son had to drive 101 miles back to the car. He waited there for over an hour. The confirmed service never arrived. NO CALL, NO SHOW!!! They left him there. PUT THAT on your commercial! Then, get this, they want to "CONSIDER" refunding his money for something they never provided!!! The poor kid took off from work, drove 101 miles each way and nothing! Further, the attendants hung up on us (no return calls). Lead by ***** and ******** (they won't provide customer numbers or last names) ******** had no answers and wants us to use some kind of website to get a refund and ***** out right hung up on me!! What a joke company. How can they say they provide safety when they left these two on the side of the road waiting for them, and the customer service is pitiful!!!

  Business Response

  Date: 11/10/2022

  ution letter to be review/approve
  
  November 10, 2022
  
  
  
  ****************************
  1139 ***************
  Forked River, ********** 08731-5240
  
  
  
  
  Account Number: *********
  ******************** ********************************* ******************,
  
  As an OnStar customer, youve been able to count on ********************** to be there whether its a medical emergency or a simple convenience like unlocking your vehicle doors remotely. Our goal is always to provide the safety, security and peace of mind that OnStar offers.
  
  Recently you experienced a concern with our OnStar services.  We would like to take this opportunity to apologize for the situation. Per your request, your billing concerns has been researched and resolved.  
  
  If you have any additional questions, please contact us at **************. We are available Monday through Friday from 8:00AM to 6:00PM EST.
  
  
  Sincerely,
  
  
  
  ******
  OnStar Executive Resolutions Liaison

  Customer Answer

  Date: 11/14/2022

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:  

  It's real nice that you returned the funds for services you scheduled and never provided.  The fact of the matter is after scheduling a time, providing a confirmation and my son verifying you left him on the side of the road, and you had no one in your office able to provide ANY information.  You disconnected both of us! (Hung up on us).  You had ignorant people responding that had no idea what they were talking about!  The last person told me there was 
  "no billing department" after we heard it on your menu.  It was one run around after another and then we had to beg for our money back.  I think at a minimum you owe my son an apology for leaving him waiting for you on the side of the road and then a corrective action so this doesn't happen to someone again!  You are supposed to be providing safety!  You failed miserably and then defended your actions.  The people have the right to know how you treat them. 

   

  Very poor OnStar

  
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  *************************

• Initial Complaint

  Date:10/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/8/2022 my vehicle became disabled on a very busy street on my way to work. I contacted Onstar for the first time at 7:47 AM and ordered a tow. My car wasn't even able to be pushed. When Officer ******* arrived to assist me, she I spoke to Onstar and was unable to determine when a tow truck would arrive. By 8:30 Officer ******* needed me to move as soon as possible because my vehicle was blocking traffic and it was a very dangerous situation. She and I both spoke to Onstar again and it was determined that I would need to cancel the Onstar tow and get a city tow as soon as possible. Onstar agent informed me that I would be reimbursed due to the circumstances. I sent my request via email as directed by onstar to ************************ Including the Police Officer who was also informned that I would be reimbursed. I was informed that they would not reimburse me. I emailed ************************ as instructed numerous times to request an appeal and my emails have been ignored. I also called Onstar and was informed that they could not help me. I respectfully request that Onstar reimburse me $279.65 for the tow that I should not have had to pay for in the first place.

  Business Response

  Date: 11/16/2022

  November 16,2022
  
  *************************
  13826 ***********
  ******, ********** 98058
  
  
  
  OnStar Account # *********
  ******************** Case #********
  
  Dear **************,
  
  
  On behalf of the entire OnStar organization, please let me take this opportunity to apologize for the unsatisfactory experience you had with us. Thank you for taking the time and effort to bring your concerns to our attention.
  
  Per our conversation, we advised you that we are going to provide a reimbursement in the amount of $279.65 for the tow fee as a goodwill gesture.
  
  We are sorry if the service has not met your expectations. If you have any additional questions or concerns, please contact us at **************. We are open Monday through Friday from 8:00AM to 6:00PM EST. I am typically in the office from 8:00AM to 5:00PM EST.
  
  
  Sincerely,
  
  *****
  OnStar Executive Relations

• Initial Complaint

  Date:10/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 01, 2022 I purchased an internet plan for my 2021 Chevrolet Traverse from onStar at $199. On March 14, 2022 I sold my truck. I called onStar that same day explaining that I wanted to cancel my subscription cause I no longer owned the vehicle. They told me they was going to mail me a check for $180 and some change. I have never received it. I call every month for my money and they act like the check was lost and they are putting another one in the mail. This is every month. They wont let me speak with a supervisor and Ive left messages and a supervisor wont return my calls. Ive given them ever credit and debit card I own for them to put the money on them. They claim none of them are going through! I just want my money!! This has been 7 long months!

  Business Response

  Date: 10/25/2022

  October 25, 2022
  
  
  
  **************************
  PO Box 1074
  ******,********* 70719-1074
  
  
  
  
  Account Number: *********
  ******************** Case # ********
  
  
  Dear ****************,
  
  The OnStar Executive Relations team has attempted to contact you in order to discuss the recent concerns you have had with the OnStar services. Unfortunately, we have been unsuccessful in reaching you thus far.  The number we have tried to dial is (225) ********.
  
  Please call me at your earliest convenience.  I can be reached at **************.  The Executive **************** is open Monday through Friday from 8:00 AM 6:00 PM EST.  I am typically in the office between 9:00 AM 6:00 PM EST.
  
  
  Sincerely,
  
  
  
  ******
  OnStar Executive Relations Liaison
  

• Initial Complaint

  Date:10/05/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a new ***** trax with trial period of onstar. I cancelled onstar because i'm on a fixed income and couldn't afford the monthly $35 but 2 days later they stole the $35 from my bank account! I am waiting for my bank to open and will dispute this unauthorized debit!!!

  Business Response

  Date: 10/20/2022

  October 20, 2022
  
  
  *******************
  ******************************************* 04443
  
  
  Account # *********
  ********************# ********
  
  
  Dear **************,
  
  The OnStar Executive Relations team has attempted to contact you in an effort to address your concerns.  Unfortunately, we have been unsuccessful in reaching you thus far.  The number we have tried to reach is *************.
  
  Please call me if you would like to further discuss your concerns.  I can be reached at **************.  The Executive **************** is open Monday through Friday from 8:00 AM 6:00 PM EST.  I am typically in the office between 8:00 AM - 5:00 PM EST.
  
  
  
  
  Sincerely,
  
  *****
  OnStar Executive Relations Liaison

  Customer Answer

  Date: 10/21/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *********************

• Initial Complaint

  Date:09/21/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  OnStar continues to bill me while claiming I do not have an active service. I have had their service since May **** when I purchased my ***** truck. I was billed every month for that service and continue to be until I asked **************** today, Sep 21, 2022, to refuse the charge. The most recent amount is being charged is $21.55 (charge since before June 2020). I was recently told by OnStar that I do NOT have an active account and have NOT had an active account since at least June 2020 when they redid their plans. They could not say that I had ever been notified either by mail, email or phone of the new service reorganization which made my plan and payment obsolete (all plans are more expensive). They refuse to offer me any services for the money they have taken for at least 27 months. Further, they continue to charge my credit card. I have asked them to repay me the monies taken and they refuse. I believe this is fraud, pure and simple.

  Business Response

  Date: 10/14/2022

  October 12, 2022
  
  *******************************
  1518 **************.
  *******, **  85234
  
  
  Account # *********
  
  
  
  Dear *************************,
  
  The OnStar Executive Relations team has attempted to contact you in an effort to address your Attorney General case regarding a billing concern.  Unfortunately, we have been unsuccessful in reaching you thus far.  The number we have tried to dial ************.
  
  Please call me if you would like to further discuss your concerns.  I can be reached at **************.  The Executive **************** is open Monday through Friday from 8:00 AM 6:00 PM EST.  I am typically in the office between 9:00 AM 6:00 PM EST.
  
  
  
  
  Sincerely,
  
  
  ******
  OnStar Executive Relations Liaison
  

• Initial Complaint

  Date:09/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a 2014 Cadillac SRX and have a very basic Onstar plan primarily for 1) Quick direct contact to Onstar via readily accessible 'emergency' button at arm's reach, 2) remote unlock assistance 3) emergency crash detection/assistance. In January 2023, Onstar is DISCONTINUING ALL PLANS on ALL ************** VEHICLES BUILT BEFORE 2015 due to the "2g sunset" and offering "Onstar Guardian" as a replacement. Only after inquiring/investigating further is it clear that the Onstar Guardian is an app that 1) has been in existence for a long while as an 'add on' with its own features and was not created as a replacement for standard Onstar plans, 2) it does not/cannot offer remote unlock assistance, 3) it does not detect and locate a vehicle crash and communicate to the driver/occupants via the readily accessible hardware installed in the vehicle, it detects a cell phone being involved in a crash and 'assistance' calls go to the cell phone > which means the cell phone must be in the vehicle, powered on with location activated and within reach of an occupant able answer the call! 4) ***** services such as navigation etc may be lost as well and I'm not sure if the Onstar Guardian is even available for iPhone users! Neither Onstar's solution to the '2g sunset' is not a solution at all and referring users to the Guardian App as a suitable replacement is misleading. Calls to Onstar, Cadillac and ************** are 'handled' by frontline reps that are limited in abilities and at best can only submit feedback to the next level and I've yet to hear back from anyone.

  Business Response

  Date: 10/03/2022

  October 3,2022
  
  
  ************************************************************************************** 48066
  
  
  
  
  Account Number #*********
  ******************** Case # ********
  
  
  Dear Ms. ******************** an OnStar member, youve been able to count on OnStar to be there whether its a medical emergency or a simple convenience like unlocking your vehicle doors remotely. Our goal is always to provide the safety, security and peace of mind that OnStar offers.
  
  Per our conversation on September 30, 2022, It was explained that the hardware on your vehicle is unable to be upgraded due to the 2G sunset.
  
  If you have any additional questions, please contact us at **************. We are available Monday through Friday from 8:00 AM to 6:00 PM EST. I am typically in the office between the hours of 8:30 AM to 5:30 PM EST.
  
  
  Sincerely,
  
  *****
  OnStar Executive Relations

• Initial Complaint

  Date:09/18/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never been so dissatisfied as I am with the onstar service in my vehicle. I started out fine, had my free trial, then at renewal, was put in touch with the loyalty team. They set up a plan with me on the phone that I authorized on a recorded line and was happy. Only to find out the plan they gave me I was not eligible for and I was to pay more for a lesser plan. This had to do with me being in ******. I trusted onstar to have my correct info (I called from the cars blue button), I assume that they know I was in ******. Plus my billing address is ******. Now I need to pay more, and get less because I was misled and they honestly did nothing to help but put me on hold for over an hour and their supervisor tried to upswell me. As a lot of modern features are tied to onstar, and I have the negative experience with no real assistance in resolving it, I am forced to pay and not get the experience I was promised with this vehicle.

  Business Response

  Date: 09/26/2022

  September 26, 2022
  
  
  
  Mr.*************************
  123 ****************
  ******************* B2R1L
  
  
  
  
  Account Number: *********
  ******************** Case # ********
  
  
  Dear ********************,
  
  As an OnStar customer, youve been able to count on ********************** to be there whether its a medical emergency or a simple convenience like unlocking your vehicle doors remotely. Our goal is always to provide the safety, security and peace of mind that OnStar offers.
  
  Recently you experienced a concern with our OnStar services.  We would like to take this opportunity to apologize for the situation.  Per our conversation, the OnStar Executive Resolution Team  has added 6 months of OnStar ************************* good until 03/25/2023 for your inconvenience at no cost to you.
  
  If you have any additional questions, please contact us at **************. We are available Monday through Friday from 8:00AM to 6:00PM EST.
  
  
  Sincerely,
  
  
  
  ******
  OnStar Executive Resolutions Liaison

  Customer Answer

  Date: 09/28/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *************************

• Initial Complaint

  Date:09/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called last month about cancelling my service with OnStar and was told by the rather very rude gentleman that he would cancel my service, this was on August 20th 2022 and I went into my email and noticed an email from Onstar about ********************** and went onto their website and noticed that my account was still active and I was being billed for it. I immediately went onto their website and activated the chat feature and was told that it was still active and was never cancelled. I asked for a supervisor to which ***** told me as soon as the chat was ended I would receive a phone call from a supervisor. This was at 11:50am and it is now 1:22pm est and I still have not gotten a phone call. I cannot reach anyone concerning this issue with Onstar and that is why I am writing the BBB to find out why I was not contacted by a supervisor and why I was lied to about my account being cancelled back on the 20th of August.

  Business Response

  Date: 09/21/2022

  September 21, 2022
  
  
  
  
  
  ***********************
  995 *********., Apt. L
  **********, **  18976
  
  
  
  OnStar Account # *********
  ******************** Case # ********
  
  
  
  
  Dear ******************
  
  
  On behalf of the entire OnStar organization, please let me take this opportunity to apologize for the unsatisfactory experience you had with us. Thank you for taking the time and effort to bring your concerns to our attention.
  
  We are sorry if the service has not met your expectations. If you have any additional questions or concerns, please contact us at **************. We are open Monday through Friday from 8:00 AM to 6:00PM EST. I am typically in the office from 8:00 AM to 5:00PM
  
  
  Sincerely,
  
   ****
  OnStar Executive Relations

  Customer Answer

  Date: 09/21/2022

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  *****************************

  I reject their response to this because when I was finally contacted by someone from OnStar, they made it seem like it was my fault and that I somehow mis understood what they were saying to me and what action was taken.  This is just another example of how a major Company treats customers and are allowed to get away with it with no repercussions of their actions being taken.  It is also typical of the U.S. Government's lack of involvement when it comes to protecting consumers today as they protect businesses from legal and moral actions that should be taken.