Reviews

This profile includes reviews for OnStar Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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OnStar Corporation has 9 locations, listed below.

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  OnStar Corporation

  P.O. Box 1027 Warren, MI 48090

• 

  OnStar Corporation

  PO Box 455 Station A Windsor, ON N9A 6L7

• 

  OnStar Corporation

  PO Box 455 Station A Windsor, ON N9A 6L7

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  OnStar Corporation

  400 Renaissance Center MC 482-D39-B32 Detroit, MI 48265

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  Onstar

  P.O. Box 96214 Washington, DC 20090

Review Details

• Review fromPatrick P

  Date: 01/22/2023

  1 star
  Onstar actively pursues bad business practices. They do not allow you cancel their services online forcing you to call their help line where you are forced to wait on hold as you attempt to cancel. I had to be transferred 4 times, with no reasons given other than I have to transfer you to the next person to cancel your account. The last person then tries to compel you to not cancel. They no longer supported my vehicle for the services I was most interested in and still the rep attempted to convince me not to cancel. If I could give less than one star, I would, for making their cancelation process unreasonably and intentionally annoying, and for trying to convince me to pay for services that were no longer useful.

• Review fromPiper B.

  Date: 01/22/2023

  5 stars
  I talked to ***** from ****** services and she is just the sweetest gal Ive ever met. I think she was just the nicest. I got charged the wrong amount and refund was sent and I was given a better deal I was personally happy with. I think she was just wonderful to talk to and was just incredible at her job. You can tell she puts a lot of effort into what she does every day, and I think whatever shes paid is not enough. Shes very personable with her customers and really thinks about what is said before she responds, which is the best kind of customer service rep. I hope to speak to her again in the future! Thanks ***** :)

• Review fromTawanna D.

  Date: 01/08/2023

  1 star
  I have been paying for services for 5 years on the this account I am a single woman who experienced a flat tire after midnight I waited for hours for roadside who eventually called me back to state they could not find anyone to tow me home. I had to drive my car 10 miles on the rim I didn't receive any services from OnStar but they debit my bank account FAITHFULLY. Services is c***

• Review fromRay M

  Date: 12/21/2022

  1 star
  DO NOT sign up for any services with ONSTAR. Find a better alternative.DO NOT give them your credit card number -- ever.

• Review fromChris E

  Date: 12/05/2022

  1 star
  Onstar makes promises they do not keep. Was told I would get a refund to upgrade never got the refund. Then tried to cancel service but was told I could not get the $200 back for prepaid data. When this expires I will never do business with Onstar again

• Review fromJennifer N

  Date: 09/29/2022

  1 star
  I called to cancel my service because I had traded in my car and no longer needed onstar. Upon canceling it , I was charged 34 dollars. I didn't owe any money because I was paid up through the 4th of October. When I called to see why I was charged no one could give me an answer. No I'm stuck with overdraft fees that I should have never been charged. This is the 3rd time this has happened that I have been charged with no explainations.

• Review fromChris S

  Date: 09/29/2022

  1 star
  They signed me up for a trial membership and promised they wouldnt charge my credit card unless I have permission at the end of the trial. They ended up charging my credit card and told me what I was told isnt true. So basically they lied to me just to get my credit card. Onstar isnt something I would ever pay for. Watch out and dont let them talk you into it.

• Review fromcallie p.

  Date: 09/27/2022

  1 star
  After dropping my kids off at school I went to restart my car and it would not start. Called Onstar to get Roadside assistance this started at 830 in the morning. The first tow truck company came, great guy, but didn't have the right kind of tow truck. Caller Onstar back just so I could push ****** buttons to get to someone who would inevitably place me back on an 8 minute hold to locate a tow company. By now it was 11am. We were told 88 minutes for that tow company so we grabbed lunch ran a few errands and we were told to assure that we were at the vehicle because if we were not we would be liable for damages. 88 minutes later we sat in the parking lot awaiting the arrival of the tow truck only to accept that 40 minutes later no one was coming. Called Onstar back another ******* buttons to get to someone who then booked 3 companies at once. All three called us however they forgot to inform them that we needed a wheel dolly which had been the problem with the very first tow since my 2021 Chevrolet Tahoe won't go in neutral. Needless to say it is now 340pm my car still hasn't been towed. None of the tow companies seem to know when they call that they need a wheel dolly. An entire day is wasted that my car could be in service while a hurricane is on its way. Thank you Onstar for placing my family at risk this week. You are absolutely the worst.