Complaints

This profile includes complaints for General RV Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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General RV Center has 19 locations, listed below.

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• 

  General RV Center

  25000 Assembly Park Dr Wixom, MI 48393-0019

  
• 

  General RV Center

  24583 N River Rd Mount Clemens, MI 48043-1905

  
• 

  General RV Center

  14000 Automall Dr Huntley, IL 60142-8067

  
• 

  General RV Center

  3063 Greensburg Rd North Canton, OH 44720-1429

  
• 

  General RV Center, Inc

  13150 SW 16th Ave Ocala, FL 34473-3914

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put a deposit on a camper several months ago and did not buy it. I still have not received my refund of $500 for deposit I paid. I filed a complaint and they have neglected to refund.

  

  Business Response

  Date: 04/21/2023

  We are sorry to hear this customer had an unpleasant experience with our store. We have received this complaint through the BBB before, and back in October 2022, attempted to refund the customer. Our sales managers at the location were unable to get ahold of the customer to confirm his credit card number to process the refund. We advise the customer to return their call at **************, and our team at the store will be able to assist.Thank you. 

  Customer Answer

  Date: 04/27/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  I do not wish to call and speak to anyone verbally. It was a *********** card that was used. Please refund the amount of $500 to the card used. They have the information on file. 
  Regards,
  
  ***********************

  

  Business Response

  Date: 05/17/2023

  Although we appreciate the customer making us aware of his concerns, ********************** RV does need to confirm the customers card information in order to refund. This is not optional. Thank you.

• Initial Complaint

  Date:04/19/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My issue is twofold.
  1st - The sales person switched the application to put me on as the primary and my brother as the co-signer because I have better credit. They did not inform us of this change. I only found out after everything had been signed and my brother tried to set up the bank account auto-pay.
  
  2nd - They avoid my attempts to contact them in any way. Phone calls go unanswered, messages never returned, emails not responded to. When I call other departments and individuals to find someone, they insist that there is no one to talk to and nothing to be done. I am trying to cancel a warranty and they will not respond to me over months.

  

  Business Response

  Date: 04/20/2023

  We are sorry to hear this customer had a difficult experience with our store. We have reached out to our sales managers at the Draper location, and after reviewing the paperwork, it looks like the customer’s brother purchased the RV. Our finance manager at the location has reached out to the customer to provide the necessary paperwork to cancel their warranty. Thank you. 

• Initial Complaint

  Date:04/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We went to a General RV camping show on 3/29/2023. We found a trailer that we were interested in and put $***** down. We called our salesperson the next day that we didnt want the unit that was being sold at the camping show due to damage to the front of the trailer. The salesperson told us she found the same unit in ******** and would have it shipped to General RV in *******. We were supposed to pick up this new unit tomorrow (April 14th) but we decided to go to inspect the unit thoroughly prior to our walk-through tomorrow. We immediately noticed a damaged hitch with rust and missing paint, a scratched and used outdoor flat top, stains on furniture, defective roof that was not sealed properly, broken shower door, and dirt in the sink. The manager told me its totally normal and they would have covered up these issues if we would have come in the following day to pick up the trailer! He said we saw behind the scenes at a magic show! I do not trust General RV for very good reason and am asking for the ***** dollar deposit back. I was told he cannot do that and that my other options are to seek legal counsel, let them order another trailer, or lose the ***** deposit. I signed a contract for a new, undamaged unit. The signed contract has the old VIN number on it. We DO NOT have a signed contract for the trailer that we inspected today and absolutely refuse to purchase. I do not wish to do business with General RV. They cannot be trusted. They cover up and conceal damage. I am asking for my deposit back immediately and never wish to step foot inside of another General RV again. The manager **** was also trying to convince us to let him order another trailer and if anything was wrong with that one he would personally risk his career and go to the atm inside general rv and refund us our $*****.00. He already told me General RV would never refund us the deposit money. He just kept lying and contradicting himself.

  

  Business Response

  Date: 04/14/2023

  We are sorry to hear this customer had a difficult experience with our store. The customer came the night of 4/13 where they were shown to the delivery bay where units are stored. The customers official walk-through was not until the following day. The concern in regards to the rusted cooktop was actually the protective coating used for shipping. The customer also stated rust was on the hitch. The customers husband did sign a non-refundable bill of sale and was offered another RV from the factory, and the customers husband put this deposit towards the new RV offered. General RV will not be offering a refund at this time. Thank you. 

  Customer Answer

  Date: 04/14/2023

  General RV has agreed to refund our $5,000.00 deposit. Thank you! 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  *******************************

• Initial Complaint

  Date:04/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2022 Thor Sequence 20L in January of 2022. We had looked at two different models, the 20L with a generator is what we settled on. We were informed that we would need to purchase the ** in ******** and then fly to ******* to pick it up. When we signed the paperwork, we were again told that the ** we purchased had a generator to power the house batteries. When we went to pick it up, we looked it over before taking possession of the coach and realized that it did not have a generator, but had a small lithium battery package. We were really concerned about this and voiced our concern to General ** employees in *******, as well as multiple phone calls with the sales person and sales manager in ********. We were given literature and told by many different General ** employees that this lithium package was superior to a generator, would work better for what we wanted to do with the **, and it would work down to negative temperatures. This and the provided documents are the sole reason we made the decision to take the ** home. As soon as we were back in ********, our electrical system stopped working. It was around 30 degrees, and immediately had concerns. We called General ** right away, began trying to work with them to get the problem diagnosed and fixed. Over the past 14 months I have spent countless hours trying to work with General ** and the manufacturer to get these issues resolved, and they still are not. I also was able to get in touch with the supplier for the electrical system to attempt to resolve the issue. The ** has been into the manufacture (Thor) as well for repairs that claimed would solve the issues and is still not resolved. General ** has made the process exceedingly difficult, and have been a barrier to a resolution. We were sold an ** that does not function as advertised by General **. We would never have purchased this ** if we were told the truth from the beginning and would have found something else that worked better for us.

  

  Business Response

  Date: 04/13/2023

  We are sorry to hear this customer has been having a difficult experience with our store. Our Clarkston location did in fact document the customers electrical performance and battery issues. When the customer was offered to bring his RV in for service at our Clarkston location, the customer declined the offer. The customer is now in for service at our ********************** Run location, and per our call records, we can see the store has been keeping in touch with the customer, with the last conversation being on 4/13/23 for about twenty minutes. We ask that if the customer has any further concerns that they continue to communicate with the service team at Birch Run who currently have his RV. Thank you. 

  Customer Answer

  Date: 04/13/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  We tried to bring to the Clarkston store. One main issue was corrosion and the battery issue needs to be diagnosed in cold temperatures.  The unit needed to be washed to prevent further damage due to salt after driving to the service center.  GRV refused to wash the unit without a fee of about $400.   I decided to proceed with a different location (birch run) that sounded to be more accommodating to this scenario.  The issue with my RV has not been resolved and I was rejected service by GRV Birch Run today.  This issue is not isolated to a single location, we have experienced issues and deceit from several locations.  Bottom line the unit does not perform as advertised and promised with no direction for resolution. 

   

  
  Regards,
  
  *********************

  

  Business Response

  Date: 05/01/2023

  Based on the actions of the customer within our ********************** Run location, the customer was asked to leave the premises and will no longer be serviced by any General RV location. Thank you. 

  Customer Answer

  Date: 05/01/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  *********************

• Initial Complaint

  Date:04/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a new motorhome from General ** in August 2022. We used it a couple times and a motor broke inside the coach, many outside compartment doors were off and rubbing paint off and other various issues that needed to be fixed. We took the coach to General ** for repairs in mid September 2022 for all of these repairs and proceeded to get the run around for months on the progress of them. We had a trip planned for March and needed the coach back. My husband went to pick up the ** the end of February because he was told everything was done. Upon review of the issues, things were not complete and the ** was left at the dealer. This dealer has been extremely difficult to deal with, doesn't communicate well or at all, doesn't return phone calls. We just want the issues fixed. My husband finally picked up the ** in march. We were driving to GA in March and it started to rain. Went to use the windshield wipers and they would not work. They worked before General ** took the ** for work in September 2022. We contacted general ** upon arrival to GA to try and fix wipers for our return trip and they would not call us back. we checked fuses and connections but could not get wipers to work. We had to drive back to OH in the rain without windshield wipers. Upon returning home we still cannot get the wipers fixed. Please help.

  

  Business Response

  Date: 04/21/2023

  We are sorry to hear this customer had an unpleasant experience with our store. We have reached out to our management team at the location, and our service manager, ****, has reached out to the customers in an attempt to resolve their concerns by both voicemail and email. We ask that the customers return communication with **** at ************** or via email if they wish to move forward with repairs. Thank you. 

  Customer Answer

  Date: 04/21/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me given that the repair of the windshield wipers and other warranty issues are done in a timely fashion. I had to cancel a trip in November due to repairs not being completed in a timely fashion and I have a trip scheduled from May 30- June 5th, so I need the windshield wipers fixed well before that. I will contact the business as soon as possible to schedule. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *********************************

• Initial Complaint

  Date:04/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I bought a new 2023 Thor magnitude RV from the ***** ******* RV show from General RV. We took delivery of unit January 28th 2023 we was issued a temporary tag on that day. Our registration that they had issued expired February 23rd. We call General RV in February. They issued another one that one expired on March 23. We had to drive our RV home with no registration or license plate. We still have not received registration or license plate. My wife and I bought the Rv so we could use it. And has prevented us of using it and the hassle of calling weekly for information on where its at. I even emailed one of the owners ************************* with no response. I also have a friend in the same situation. We bought identical RVs who took possession of the Rv the same day I did, and he has not received his either.

  

  Business Response

  Date: 04/13/2023

  We are sorry to hear that this customer had an unpleasant experience with our store. This customer has already made us aware of their concerns; the original paperwork was completed incorrectly and our team had to send new documents to the customer for correction. The corrected paperwork was sent to the state on 3/14 for processing. Our team has also provided the customer with the record to prove the ** is registered that can be used as a reference until the physical plate is received. If either the customer or their friend needs further assistance, we ask that they reach back out to our ************* team. Thank you! 

  Customer Answer

  Date: 04/16/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  There Is no reason that it should take 3 months to process the documents. **************** has been horrible since we bought the *** We have called on different occasions trying to speak to someone higher up in corporate and every time get told it's not possible. We ended up having to come home early from ******* because of the second temp tag was going to expire. I have never seen or heard of showing a paper of registration and plates being processed is legal to drive on. And it would also be an inconvenience I was to get pulled over for no license plate. I paid for it almost 3 months ago for a reason, so we could us it. ******** law requires a vehicle to be registered and display license plate. I don't understand why this has been a hassle. We just wanted what we paid for so we could use it. Why should someone buy something and not receive the legal documents in a timely manner? **************** over all has never been there.
  Regards,
  
  *****************

• Initial Complaint

  Date:03/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2023 Forest River 20' ** from General **, *******, ** on February 17, 2023. I traded in my 2022 Dodge Telero ** and put an additional $20,000.00 down. There have been a series of problems with the ** and communications. The problems to date have been:1. The upholstery was coming off of the headboard. They were supposed to put screws in to repair the headboard and accidentally poked two screws through to the exterior of the motorhome. This was satisfactorily repaired. This took at least two weeks. 2. They agreed to deliver the ** to me, because of the delay, but then, were several days after the promised delivery date. When they did arrive, the wipers on the motorhome were defective and only worked on high. I again did not take possession of the ** and sent it back to the dealership for repairs. I have checked on the status of the repairs and it seems that they are having to rewire something in the **.3. I have contacted the dealership many, many times, including *****************************, the manager, asking for assistance on this matter and a resolution to the situation. I get put-offs, some reasonable explanations, but now, I am put on silent.4. As of the date of this complaint it has been 37 days since I made the original purchase. I have missed several important events because I didn't have it. I need to end this and buy another ** somewhere else.I no long wish to purchase the **. I want my traded-in Dodge Telero or the full trade in value that was listed in my contract in a cashier's check to me, I want the purchase contract null and voided without any credit company repercussions. I will be contacting my credit card company and stopping the 20K charge to General **. If the charges cannot be reversed, then I also want my 20K back.

  

  Business Response

  Date: 03/27/2023

  We are sorry to hear this customer had an unpleasant experience with our store. As the customer mentions in their concerns, the delay (about ten days) was due to General ** addressing the needed repairs before the customer took delivery. On the way to the customers house the day of delivery, the ****** reported that the windshield wipers started to only work on the high setting, and the ** was returned to General ** so that we could examine the **, and take it to a local **** dealership for repairs. The customers concerns are a **** warranty issue, and the ** has been with ****** **** in *******, **. Our service team has been communicating with the customer by email, text and phone. If the customer needs further updates in regards to her **, we ask that she reach out to the shop that is working on it at **************. Thank you.

• Initial Complaint

  Date:03/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/4/23 I BOUGHT A NEW 2022 5TH WHEEL RV THE MATCHED PRICING WAS TO BE ********* AS THEIR OTHER STORE IN *****, ** OFFERED ME THE SAME UNIT FOR THIS PRICING DURING THE PURCHASING PROCESS.I WAS ASSURED THAT THE AMOUNT WOULD BE CORRECTED. THE FINANCE PERSON **** DID NOT CORRECT THE AGREED UPON AMOUNT ********* I WAS TOLD HE WAS FORWARDING TO HIS MANAGER FOR AUTHORIZATION. THIS UNIT HAS EXTENSIVE WATER DAMAGE AND SEVERE RUST THROUGH OUT. THIS IS ANYTHING BUT A NEW UNIT

  

  Business Response

  Date: 03/22/2023

  We are sorry to hear the customer had an unpleasant experience with our store. The customer has an appointment with our service team, who has been connecting with the customer in regards to their water damage concerns to be addressed accordingly. Since this complaint was filed,the manufacturer received a letter from the customers legal counsel, which requested we only contact the customer through their legal counsel. We will continue to communicate with the customer's legal counsel. Thank you.

• Initial Complaint

  Date:03/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid over 100,000 for a fifth wheel RV. I did a walk through and pointed out the solar that was not working, the missing table, and was to receive a new pen box. Non of this was completed and was told that it fixed before I left the dealership. I have been back to the dealership twice and was told all would be fixed only to learn they allegedly ordered the wrong pen box, the table that was missing didn’t come in and I would need to make a separate appointment for the solar repair. Received a calm from service a couple weeks ago who told me they could not receive my rv on a weekend for service because they don’t work weekends. Mighty funny because I bought mine ona weekend and that’s when they allegedly fixed what I have mentioned above.

  

  Business Response

  Date: 03/28/2023

  We are sorry to hear this customer had an unpleasant
  experience with our store. The customer has since been contacted and will be
  dropping their RV off this Saturday (4/1) to take care of the needed repairs. Thank
  you. 

• Initial Complaint

  Date:03/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a truck camper from general rv on 2/17/23. Based on my research of the model i purchased, it should come with a 3-way fridge (propane, 12v, 120v). I make the deal with my sales person, *******************************, and return a few days later to pickup. As I am demoing the unit with ****, i noticed there were no switches on the refrigerator to select mode. I asked **** about this, his response was there are no switches, its all automatic. I assume he is correct, continue on and sign the paperwork. As we are loading the camper into my truck, i begin asking about the fridge again, and the manager of the service area informs me this is only a 12v fridge, not 3-way. I text my sales person, ***, and ask if he can get me the build sheet for this specific camper. It shows on the build sheet that it should indeed have a 3 way fridge. I ask *** how we fix this, his response is- That's what the build sheets says, we'll make it right. I ask for something in writing before i take it off the lot, the service manager says no problem, and writes me up a work order, and says i'll call you when the parts are in. Fast forward a week, i havent heard anything, so i call into the service department where i'm informed my claim was denied, general rv cant help you. I call rob to see what he can do, he looks into it for me. We go back and fourth, he offers me solar panels, lithium batteries, or a generator. None of these solve my refrigerator problem so i declined. At the end, he also tells me he can't give me what was specified on the manufacture's build sheet, that he, and the service manager promised to fix for me. I never would have bought this camper had i known it doesn't have a 3-way fridge. I only took it off the lot because i was promised by general rv that it would be made right, and had it in writing. Ive offered to do the install myself if they will send the parts, they declined.

  

  Business Response

  Date: 03/02/2023

  We are sorry to hear this customer had a difficult experience with our store. Our management team has reached out to the customer and we have agreed to supply him a fridge, vent kit, and door. We have secured the fridge through a supplier and should have it next week. Thank you. 

  Customer Answer

  Date: 03/02/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ***************