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Business Profile

Windows

Andersen Corporation

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Andersen Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Andersen Corporation has 17 locations, listed below.

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    Customer Complaints Summary

    • 179 total complaints in the last 3 years.
    • 58 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/23/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am bombarded with emails from Renewal-by-Andersen professional window assessment. I have never called, emailed, or ever done any business with this company. Where did they get my email and how do I stop this spam?

      Business Response

      Date: 10/29/2024

      Thank-you for letting us know of this individual's concern. If we have the information to remove on this individual we will remove any possible information we may have related to this individual's information (email/address/phone).  Removing information can take up to 60 to 90 days. 

      Customer Answer

      Date: 10/29/2024

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Thank you.

    • Initial Complaint

      Date:10/21/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a Custom Order Andersen 400 Patio door with many upgrades to include White Vinyl Wrapped exterior/interior $431.09 upgrade in 07/2019, Door has warped and Andersen after numerous calls and visual checks agreed to replace the sliding portion of the door under warranty. Took door serial number and explained it would be exactly the same to include providing # in corner of glass as requested. Upon arrival of the door it was not the same, finish is a prime wood finish and in between grills are different sizes. Initial **************** Rep. ******* told me I was not correct and they do not have vinyl wrapped doors. After showing her custom order of doors was told that I was correct but they no longer offer that door. Andersen stated that they would offer to replace both sides of door to non vinyl wrap. Andersen refused to credit the upgraded charge or provide an upgraded door. **************** refused to allow me to speak to a manager or leadership but initially put a co-worker on the phone ******* who tried to indicate that she was corporate but not management. I had already taken the original door out and initially I was told that a shipping label would be mailed to me to return the replacement door. The second rep told me I could destroy or donate the replacement door, I asked her to provide that notification in an email which she refused and indicated that she was going to terminate the call. Total length of call was 1 hr. ********************************************************************************************************************* to speak to management. Overall customer service was horrendous, I was initially called a liar regarding the door finish and that she would not believe me unless I provided her with documentation (which I did). I had been placed on lengthy holds at least 4 times which were 15 mins or longer each time. Andersen refuse to refund my upgraded cost or provide an upgraded quality door.

      Business Response

      Date: 10/24/2024

      I am sorry to hear that the customer was frustrated by their experience with our call center agents.  I will have an Andersen ***************** manager contact the customer within 7 to 10 business days to speak with them regarding their concerns. 

    • Initial Complaint

      Date:10/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Failure of ******** windows keeping moisture from rotting window and infiltration of wood consuming insects ( Formosa termites)

      Business Response

      Date: 10/22/2024

      Thank-you for the information regarding this customer.  We do not believe we have any record of the customer previously contacting us. I will have an Andersen ***************** Manager contact the customer. Contact can take between 7 and 10 business days to happen. 

    • Initial Complaint

      Date:10/17/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      During tropical ***** ***** my hurricane rated windows leaked. all 4 casement leaked under winds 50mph gusts. Andersen only offered seal replacement and a charge for labor/travel of workers for $1,147. these are certified windows required by ************************************* due to living on the gulf coast. the fix should be paid in full by the manufacturer. these are supposed to be the strongest built windows yet cannot hold against a mere tropical gusts of winds.

      Business Response

      Date: 10/21/2024

      Any windows may have water infiltration if the performance rating is exceeded by the storm. A tropical storm would most likely exceed those performance ratings.

      Customer Answer

      Date: 10/25/2024

       I am rejecting this response because:

      I stated that these are hurricane rated windows. They are required for living on the gulf coast. The response of exceeded the integrity of the window and leaked at mere 50mph gusts from a tropical storm should concern Andersen as a company moving forward. I really dont think tropical ***** ***** had 50mph gusts in my area to be honest. Attached is on clip and one sticker photo of the model. All 4 casements leaked. Not one but all 4. The inspector for my tx windstorm claim said they are installed correctly just not the quality I was sold. 

      Business Response

      Date: 11/01/2024

      I understand the customer is frustrated but our position is that the storm may have exceeded the performance levels of the Andersen products.  This is not covered under the Andersen Limited Warranty.  The Andersen Limited Warranty is available on our website at ******************************.  I will ask that an Andersen ***************** Manager give the customer a call as well. This could take up to 7 to 10 business days. 

    • Initial Complaint

      Date:10/17/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The window operator for my Andersen window broke (it happens). I used the Andersen website and my window productid to find and order the correct part. It arrived and it wasn't the right part. After contacting them I was given the correct part number to order. When I asked about returning the incorrect part I was told that I had to pay a 20% restocking fee and that I would have been told this when I ordered the part. I went back online to order the correct part and there is NO notification on the website concerning a restocking fee. All I want is to send the incorrect part back (I'm find paying shipping) and getting a full refund from Andersen for the part. Then they need to fix their policy or their website.

      Business Response

      Date: 10/21/2024

      Thank-you for letting us know about this customer's concerns. An ********************** ***************** manager will reach out to discuss their concerns.

       

      Customer Answer

      Date: 10/23/2024

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. In fact, the company went well beyond what I expected and I would highly recommend them to anyone.

    • Initial Complaint

      Date:10/13/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 4, 2024 we purchased 48 Andersen 400 series windows for our 20+ year old home. We spent $50,975.22 on windows only, no labor.The business was to provide fully operational, functional windows without flaws.Upon installation by a licensed Andersen window contractor, we discovered 25% of the windows have manufacturing flaws. The contractor told to contact the supplier, Loudoun Lumber, who then told us to contact Andersen Windows directly. We have been calling Andersen Windows since July 2024 and getting a runaround. Every time we call we get a different "supervisor." Now we are told to contact a new contractor who will come out to inspect and fix. We have contacted this contractor several times. SOME of the replacement parts are allegedly in at ******* Lumber but Andersen is not coordinating. For FIVE MONTHS we have been trying to get this resolved. I have repair ID tape all over my windows and missing mullions no one seems to know the whereabouts of. Not the look I was going for when I invested my hard earned money in what are suppose to be quality windows. Andersen Windows' warranty is horrible and they are NOT trying to resolve this problem at all.

      Business Response

      Date: 10/17/2024

      I apologize that the customer has been frustrated by the response they have received from Andersen Service.  I will follow-up on the customer's concerns with the relevant service representatives and someone will reach out to the customer after we have reviewed the file. Reviewing this information and contacting the appropriate individuals may take up to 7 business days. 

    • Initial Complaint

      Date:10/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an ******** door approx 2 months ago. The contractor wasn't available to install said door until last week. Upon install there is a sticker on the door that says do not return to store call number listed if any damage or if parts are missing. I was missing a closer, and the handle to change the glass and screen. Upon calling the number listed I was told I needed to have a receipt to get parts sent to me. There is nothing on said sticker that denotes needing to have a receipt. I was unable to get a reprint from the store purchased from due to it being a cash transaction. All 3 doors in my home are Andersen, storm door and exterior door. I also have Andersen windows in my home. I am disappointed in the customer service to say the least. I expect to receive the window handle and a closer free of charge.

      Business Response

      Date: 10/10/2024

      I understand that the customer is frustrated by our response to this request and I will therefore have an Andersen ***************** Manager give them a call about their request. 

      Customer Answer

      Date: 10/14/2024

       I am rejecting this response because:
      I have yet to receive a call or resolution. Could change after receiving a call, but that hasn't happened yet so as of now I am not satisfied. 

      Business Response

      Date: 10/17/2024

      I apologize that the customer has not yet heard from our team.  The return call can take up to 7 business days.  I will follow-up on this matter with them. Thank-you!

       

    • Initial Complaint

      Date:10/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Approximately 2 1/2 years ago, we built a new home in *******, **, and purchased Andersen windows and doors. These were installed by a licensed California contractor and inspected and approved by the county. Unfortunately, one of the Andersen windows has failed and begun to bow, and one of the large sliding glass doors is leaking water into the ******** contractor and I have been reaching out to Andersen for over two years, but we have been given the runaround without any real solutions. They have sent multiple representatives to inspect the door and are not offering any resolutions to this issue and state Call back in 3-5 business days. This company stated they have a ***** year warranty on their windows and doors however, they are yet to honor their 15-year warranty. The water is leaking into the house, leading to potential water damage and the risk of mold development. I would like this company to either replace the sliding glass door, replace or give full refund for the slider and the install. I can provide email correspondents if necessary. The reference number for Andersens is ******** .

      Business Response

      Date: 10/15/2024

      Please let us know who the customer has spoken with at ********************** that would be helpful.  The description of the Limited Warranty does not match Andersen's Limited Warranty, The Andersen *****-2-***** LImited Warranty provides 10 years or non-glass parts and 20 years on glass. I will have an Andersen ***************** manager contact the customer.  The contact may take up to 7 business days. 

    • Initial Complaint

      Date:10/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Racism and favoritism - It came to my attention that one of my ********** when I was working at the time did a **** salute in the middle of the work place and wasnt disciplined for it.- I was given points when refusing to work with another employee because this person made me feel uncomfortable and another co worker of mine did the same thing but was not disciplined

      Business Response

      Date: 10/09/2024

      Andersen will review this matter and respond. 

    • Initial Complaint

      Date:09/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Andersen Windows leaking, water damage to home

      Business Response

      Date: 09/17/2024

      I will have an Andersen ***************** Manager reach out to the customer to discuss what the concerns are.  It may take 5 to 7 business days for someone to reach out.  The description in the complaint is limited so we will need more information. Thank-you for contacting us.

    Andersen Corporation is NOT a BBB Accredited Business.

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