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Business Profile

Metal Art

VO Metal Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Metal Art.

Complaints

This profile includes complaints for VO Metal Center's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

VO Metal Center has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • VO Metal Center

      1630 91st Ave NE Blaine, MN 55449-4352

    • VO Metal Center

      29575 Sportsman Drive Chisago City, MN 55013

    Customer Complaints Summary

    • 294 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/12/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered in November 2022 for a Christmas present. As of April 2023 the garden stakes ORDER #**** for $56.20 have not been received. I asked for updated expected delivery in December and was told they were experiencing high volume for the holidays. I requested to cancel my order and get a refund in January and received no response. I sent another email in April again requesting to cancel and get a refund and the address is no longer valid. The website continues to advertise, offer updated deals for holidays, etc.

    • Initial Complaint

      Date:04/11/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $94.90 for a yard sign on 11/19/22. It was to be a Christmas present. It wasnt delivered. Any follow up with the company were ignored. I am requesting a refund be mailed to me.

    • Initial Complaint

      Date:03/30/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered $250 worth of products. The order was placed just before Christmas.

    • Initial Complaint

      Date:03/29/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order back in November of 2022 and never received it!!!??I contacted the company and they kept saying they were short staffed!!At the least they should have sent me a full refund!!

    • Initial Complaint

      Date:03/26/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a metal engraved sign from this company on 11/25/22 for $114.95 and received confirmation of that.I first contacted them about my order on 12/8/2022 as I should've received estimated shipping info by then. Since then have contacted them at least 5 times asking for shipping info first, then requesting refund after almost 3 months. Now the email that it's listed as their contact is no longer available. This company is still actively selling and scamming people and they are deleting negative reviews on their website so that people falsely purchase from them thinking they are an honest company. I have attempted to leave a negative review but the review section does not show them. Or any single star reviews for that matter. I simply just want this company to be stopped from scamming unknowing people.

    • Initial Complaint

      Date:03/21/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/15/22 Placed order on 12/15 to VO metal center in ** for 2 round black metal signs with deer and our names from left to right with ****** in middle. *** of &******. Was supposed be here before Xmas!! Numerous attempts to call this company. Voice mail only. I left messeges. No call backs. Nothing. Please help! Any additional info needed plz contact me:************************* **********

    • Initial Complaint

      Date:03/12/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered in November 2022 for a Christmas present. The ***** wall hanging hasn't been received. I have called and emailed over 15 times and have not received a response. I am looking for a refund of ***** plus tax.

    • Initial Complaint

      Date:03/10/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a sign on 12/10/22for my sons company. I paid $111.74 for it , this was a Christmas gift . I reached out to them but got a message saying they were short handed . So I gave it another month, but when I emailed them Again my messages kept coming back as failed messages. Tried calling ************** you couldnt leave a message. I feel like Im being scammed.my order #**** I want either my money back or cancel this order or my purchase. Im not sure what address it is , but it was a metal sign for my sons company P&K excavations .. please help .

    • Initial Complaint

      Date:03/10/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $661.50 for two products on Jan 1, 2023.The products were never sent, no updates, the company phone number goes to voicemail.The email for the company ******************************* kicks back as invalid.Order #*****

    • Initial Complaint

      Date:03/09/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 14,2022, i placed an on-line order for a customized metal art plaque from VO Metal Center. My order # is ****. Amount paid was $89.89. It was immediately posted to my credit card account.I received order confirmation via email.I called the listed # to confirm my order. Voice mail said "we're busy with Christmas orders and will return your call within 24 hrs."I received an email from VO on 1-13-2023 asking "Is everything all right? We haven't heard from you in a while."I re[lied to this email asking where and when my order would arrive.I received an immediate reply (auto-reply) that they were busy with staffing shortages and a back-log of orders.I have continued to receive the "we've missed you" email each month.I continue to call the listed number with no reply.I want my money back or a refund.

    VO Metal Center is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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