Complaints

This profile includes complaints for Rasmussen University's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Rasmussen University has 26 locations, listed below.

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  Rasmussen University

  8300 Norman Center Dr Ste 300 Bloomington, MN 55437-1067

• 

  Rasmussen University

  3500 Federal Dr Eagan, MN 55122-1346

• 

  Rasmussen University - Mokena/Tinley Park

  6000 E State St # 4 Rockford, IL 61108

• 

  Rasmussen University

  4400 West 78th Street Bloomington, MN 55435

• 

  Rasmussen University

  8301 93rd Avenue North Brooklyn Park, MN 55445

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rasmussen University has demonstrated a lack of ethical behavior towards its students. They display unfairness and prejudice in their actions. One major issue is their refusal to allow students to retake exams, even though this policy is not clearly stated in the student handbook. Furthermore, the exams themselves contain incorrect answers, leaving students confused and without proper guidance. When students try to address these concerns, they are met with ignorance and their voices go unheard. Additionally, some professors neglect to provide necessary study materials, such as PowerPoint presentations, in the classroom. An incident involving a professor incorrectly providing a temperature for a simulation and dismissing it as dyslexia is particularly offensive, especially for students like myself who have learning disabilities. Rasmussen University also has an alarmingly low passing rate in each class, and unfortunately, there is a lack of support available for struggling students.

  Business Response

  Date: 06/21/2024

  Thank you for submitting your concerns. Your feedback is important to us. The Campus Executive Director has been in contact with you to gather more information and address the concerns stated in your initial outreach. Rasmussen University is committed to its diversity, equity and inclusion purpose statement of promoting diversity awareness; respect for multiple perspectives, equity for all students, staff and faculty; and inclusion among all College stakeholders in and out of the classrooms.Therefore, we prohibit and have zero tolerance for all forms of discrimination and harassment. Please complete the Diversity, Equity and Inclusion Student Concern Report Form located on the student portal and a member of our team will be in touch with you to discuss your experience and investigate your claims. 

• Initial Complaint

  Date:06/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been in enrolled in the *** program for the past few months.I am recently faced with a challenge, this complaint is in regards to the lack of response to my inquiries and what appears to be deliberate failure to address my academic performance fairly. I also must express my distress regarding what I perceive as biased grading practices. I feel as if they are purposely failing their students so that the school can earn more money, the school is so expensive to attend and has no accreditation so transferring is not much of an option. I have reached out via email and personal phones to multiple school officials, with no response. During these last few weeks of the quarter I suffered a miscarriage which affected me both physically and mentally, I tried to explain to the teacher that I was going through a sensitive situation ,but of course they don't care. I am faced with being dismissed from the program over not even a whole point . I don't think that's fair given my circumstances. These Nurses that's running the school knows how negatively stressful events such as mine can impact ones ability to focus. I want a fair chance at moving forward. I want a reassessment of my final grade.

  Business Response

  Date: 06/21/2024

  Your concern is important to us. Our records show that you have been in contact with the Campus Executive Director regarding your concern. They have provided you with the information and necessary next steps to address the concerns which include filing a final grade appeal. Rasmussen University is committed to ensuring our students feel heard and their personal situations are acknowledged. For more information regarding Rasmussen University accreditation, or accreditation of the Professional Nursing Associate degree program for the Illinois campuses, please consult the Rasmussen University catalog or your enrollment agreement. 

• Initial Complaint

  Date:05/02/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This facility is not what it seems it should be investigated and believe me I will do every power that it does. Noone ever there to answer your questions . No one ever gets back to you on anything regarding anything. This school a scam you go into it the advisor tell you what you want to hear and that it just to get your money. They up there prices but there education isn't worth there prices not to mention they have you buy books online wise just so the teachers don't even use what in the books. Do your self a favor don't do any online classes here with them of any sort . Honestly there not even worth it there not accredited in most states.

  Business Response

  Date: 05/13/2024

  Thanks for your feedback. Your experience is important to us. Our records show that there were a number of events that led to confusion regarding your course schedule. We recognize the cause of the confusion,and the Campus Executive Director has been in touch with you to resolve the issue. Rasmussen University has a 124-year legacy of successfully serving students and committed to continuous improvement. Should you have additional needs, please reach out to the ****** of ******* Affairs or the Campus Executive Director. 

• Initial Complaint

  Date:03/04/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It brings me great sadness that I must submit this complaint, because staff had treated me with kindness & helped me every step of the way. I really enjoyed my time here. I would have reviewed them with nothing but positivity if it werent for the ridiculous sum of money I am obligated to pay them due to misunderstandings, mistakes, delays, & no fault of my own. I was to start classes & saw that my financial aid had not covered any of my owed balance in the portal yet & had an alert. I was reassured that financial aid had just not went through yet, but wouldso I started. Daily, Id log in to see that I owed this school over $3,700. I called with concerns again. This time I was told that it was because I, somewhere along the line, merely clicked self pay by accident & they needed new forms from me & not to worry. Great, I did them. Then one day the portal said that my financial aid [was] reviewed & I had the same balance owed! I called upset & explained I cannot pay this. My husband just lost his job. They explained that upon further investigation I attended another school too close to the quarter I applied there. Financial aid would not be covering anything until next quarter. Understand that I like this school, but would [not] have attended had I known this/anyone made me aware of this. When I applied I told them when I left my last school, they even reviewed my transcripts. I had no choice but to set up a payment plan. I was told I was approved for $100 a month payment plan. One day I tried to make my second payment & the option in the portal was just gone. I then got a call from their collections department. They rudely interrupted me stating, $100 is not enough. The lowest payment we will be able to take is $300 a month. I was horrified. Over $3700 for 2 classes that I would not have attended had I known financial aid wasnt going to cover. I cant afford this. This will hit & destroy my credit which has never had a negative **** against it. I am broken.

  Business Response

  Date: 03/07/2024

  Your student experience is important to us. Our records indicate that you have been in touch with the Campus Executive Director who is working with you to address concerns related to your student account and the enrollment cycle. 

  Customer Answer

  Date: 03/07/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:02/29/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****, the **** of the Aurora campus, faces a troubling situation with her daughter, who is enrolled in the nursing program. The daughter's behavior of boasting about her status as the ****** child and using the resources available to her due to this connection creates a conflict of interest. This can lead to unethical behavior, as it shows favoritism and unfairly advantages her over other students.The daughter's bragging about her privileged position can create tension among her peers, who may feel that she is receiving special treatment or opportunities that they are not. This can disrupt the learning environment and breed resentment within the student body.Moreover, the daughter's access to better resources due to her connection to the **** could potentially lead to cheating. For example, she may have inside information about exams or assignments, or receive preferential treatment when it comes to grades or evaluations. This not only undermines the integrity of the educational institution but also devalues the hard work and dedication of other students who do not have the same advantages.In order to maintain a fair and equitable learning environment, it is crucial for **** to address the situation with her daughter and ensure that all students are treated equally and given the same opportunities to succeed. This may involve setting clear guidelines and boundaries to prevent any conflicts of interest or unethical behavior from occurring.

  Business Response

  Date: 03/07/2024

  Thank you for submitting your concerns. Rasmussen University is committed to providing learning opportunities in an environment of mutual respect in an unbiased atmosphere. The Campus Executive Director has been notified and is working closely with the appropriate individuals to investigate your claims and address any findings should they arise. 

• Initial Complaint

  Date:02/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to bring to your attention a matter of concern regarding our Pharmacology class. As students invested in our education and the reputation of our institution, we feel compelled to address a recurring issue that has persisted despite previous attempts at resolution. Recently, a group of students, including myself, sought a private meeting with the **** to discuss our experiences and concerns regarding the teaching methodology employed by our current Pharmacology professor. Regrettably, our efforts to have a constructive dialogue were hindered when the professor in question unexpectedly joined the meeting. Despite our intention for a private discussion with the ****, the professor's ******** inadvertently shifted the dynamic, leading to a situation where our grievances were overshadowed by her own perspectives. It is disheartening to note that this encounter mirrored previous instances where the collective voice of students expressing legitimate concerns about the professor's teaching style and conduct has been overlooked or disregarded. We firmly believe that such recurrent issues warrant serious attention and proactive measures to ensure the quality of education and the well-being of students within our academic community. In light of these circumstances, we respectfully request the opportunity to engage in a discussion with a member of the Board or an appropriate authority above the **** level. We believe that seeking guidance and intervention from higher leadership will provide a platform for transparent communication, constructive feedback, and, ultimately, meaningful resolutions that uphold the standards of excellence and accountability expected from our institution. We remain committed to the principles of academic integrity, professionalism, and collaborative problem-solving. Our goal is not only to address immediate concerns but also to contribute to the continuous improvement and enhancement of the educational experience for current and future students.

  Business Response

  Date: 02/29/2024

  Thank you for submitting your concern. Your feedback is important to us. We encourage you to reach out directly to the Campus Executive Director to discuss next steps toward a meaningful resolution. You can also contact the ************************************************* for additional guidance. 

• Initial Complaint

  Date:02/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In summer of 2023 I spoke with the director of the nursing program about attending Rasmussen university to finish the 5 credits that needed to complete an LPN degree. After taking an enterance exam, he told me that was possible and I could join the program and finish where I left off at my previuos school. As long as I finished their pre-requisite classes. During the Summer and Fall of 2023 I was taking the prerequisite classes in order to enroll into a LPN nursing program at Rasmussen university. However in December after they received payment from my *****, including government loans, they informed me that they do not have an LPN program and that I would have to complete the 2 year RN program. And that is actually the prerequisite classes that they had me taking. Due to this being a complete change in plans from what was previously discussed with the school I dropped out of the program in hopes to find an LPN program somewhere else as I already have substantial progress in LPN education from schooling at a different school. Despite this, Rasmussen has taken $8098 as a total from my ***** despite the amount of education I received from them being nowhere near that total. Additionally, when I looked onto the ***** website they mention me owing them roughly $9000. The discrepancy between these numbers and the misinformation provided to me about the value of their credit hours being around $200 per credit leads me to believe they are participating in fraudulent activity. When I called them to ask about these issues I was referred to an out-of-state financial department that told us to wait and see if anything updated. I made a second call to them where they sent me an email with a ledger detailing the price of all the classes and the program which they are actively charging me for despite never taking apart in the program.

  Business Response

  Date: 02/19/2024

  Our records indicate the conversations that were had with the admissions representative, the corresponding enrollment steps completed and signed enrollment agreement were for the Professional Nursing AAS degree as requested by the student. Upon withdrawal from the university, a standard return to Title IV calculation was completed. All appropriate Refund Policies have been followed as published in the University catalog.  Should you require additional information specific to your circumstances then you are advised to reach out to the Campus Executive Director. The university offers an official grievance procedure that you may consider as outlined in the university catalog. ***************************************************************************. The Campus Executive Director is responsible for further investigation of your complaint and issuing a response within 10 business days from receipt of your written grievance.

• Initial Complaint

  Date:01/29/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for my college transcripts that were supposed to be delivered to my email. but I have not received them and the warehouse email that I got says I was not supposed to be charged until I got my transcripts. This is to confirm that we have received the signed consent form for your transcript order. We will now submit your transcript order to your educational institution for processing. You can track your transcript order by entering the order number on this email and the email address you used to place the order on the following web page:*************************************************** ORDER DATE: 01/29/2024 2:01 PM ET SCHOOL: Rasmussen University (008694-00)CONSENT FORM RECEIVED: 01/29/2024 2:01 PM ET RECIPIENT: ************************* DELIVERY METHOD: Electronic PDF *IMPORTANT*: Shortly after your request is processed by your school, your transcript recipient will be emailed a link to a secure Internet page where he or she can retrieve your official transcript. Upon that email notification, your credit card will be charged. The National Student Clearinghouse will guarantee that your recipient is notified that your transcript is ready for retrieval at the email address you provided when you placed the order; however, we cannot be responsible for whether or not your recipient retrieves or accepts the transcript. Because this is a new technology, we suggest that you contact your recipient and verify that he or she is willing to accept your transcript via this delivery method. The accuracy and correctness of the electronic transcript is solely the responsibility of your school.TOTAL FEES FOR THIS ORDER: $10.65 Your credit card will not be charged until the transcript(s) are sent.ORDER DATE: 01/29/2024 2:01 PM ET ORDER #: ******** SCHOOL: Rasmussen University (008694-00)RECIPIENT: ************************* DELIVERY METHOD: Electronic PDF TOTAL FEES FOR THIS ORDER: $10.65 Your credit card will not be charged until the transcript(s) are sent.

  Business Response

  Date: 01/31/2024

  Thank you for submitting your concerns. Our records indicate that your official transcripts have been sent per your request and the charges did not occur until Monday, January 29, ****. Records also indicate that transcripts were processed in accordance with the Rasmussen Universitys Official Transcript Request procedure as outlined on the rasmussen.edu website **************************************************************************************** additional information or questions regarding your concern, please reach out to the ******************* or the ****** of ******* Affairs. 

  Customer Answer

  Date: 01/31/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:12/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to this school I was mislead on charges made to my account. Also they was supposed to help me with my financial aid never did. These people have harassed me wanting money from me that I feel I dont need to pay them.

  Business Response

  Date: 01/08/2024

  Thank you for submitting your concern. Our records indicate that you have been in contact with a member of the university to review and understand your individual circumstances, loan eligibility and payment responsibilities. Upon withdrawal from the university, a standard return to Title IV calculation was completed. All appropriate Refund Policies have been followed as published in the University catalog.  Should you require additional information specific to your circumstances then you are advised to reach out to the Campus Executive Director.

  Customer Answer

  Date: 01/08/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:11/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rasmussen is purposely failing students so that they are forced to repeat classes thus paying the university more money. I spent ****** dollars to have to transfer to another school after failing one class 3 times. I have passed this same class with a high grade on my first attempt at the school I transferred to. The classes I took at rasmussen cannot transfer to any other schools, the money I spent and the loans I took out was for nothing. The instructors do not even know what will be on the exams to properly teach us, we were being taught information that was not on the exams whatsoever.

  Business Response

  Date: 11/16/2023

  Thank you for submitting your concern.Rasmussen University takes claims of ethical violations seriously. The university offers an official grievance procedure that you may consider as outlined in the university catalog. ******************************************************************************* Campus Executive Director is responsible for further investigation of your complaint and issuing a response within 10 business days from receipt of your written grievance. You are encouraged to follow this process should you feel the grading and appeal policies were applied incorrectly. Please review the course syllabus and ****** of ******* Handbook for specific information regarding learning outcomes,grading scale, repeating course policies and overall course expectations.