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Business Profile

Correspondence Schools

Pearson Education

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Pearson Education's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1

    Average of 74 Customer Reviews

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    Review Details

    • Bridget S

      Date: 02/12/2024

      I checked in to take my exam, and the exam wasn't released. After talking to 5 different ********, they canceled my exam. I spoke to customer **********************, and they told me I needed an ethernet cable, which was not required in the technical requirements section. I spent $75 on an ethernet chord for the exam to still not work. I had so many technical problems, and no one in customer ********************** seemed to care or wanted to help. Not only did they cancel my exam two times, but they won't tell me if they would refund me the $150 I spent in the first place to take the exam. The customer ********************** person said she "can't give me a time frame" regarding when someone would contact me to fix these issues. 2 days later, I was able to take my exam. However, after taking the exam, they won't tell me when my score will be posted (even though it is supposed to be automatic), and no one will tell me why or when my score will be available. The customer ********************** people are rude and make you feel stupid, and Pearson Vue's exam proctoring system doesn't work. Awful company that you should avoid at all costs.

    • Reza A

      Date: 01/31/2024

      Please pay attention when you make a purchase through pearson website. I'm not saying that they are scam. I purchased 1 book but their horrible website which is slow as dinosaurs ?? charged me for 2 books. They sent me 2 books and I return 1 of them and they promised to give me refund in 6 weeks.( funny, when they wanna get your money they charge your bank account immediately ). Anyway. I've been calling them sine sep 2023 at least 5 times and each time they told me that i will receive my money in 10 days but nothing happened. What I mean their customer ********************** is terrible ??. I don't think that I am gonna get my money back and they left me no choice but to file a complaint.

    • Praveen J

      Date: 01/27/2024

      AWS Case: [CASE Pearsoncase: I know pearson doing this for money intentionally, it is fraud.I will report the below facts and fraud with FTC (federal trade commission) and AWS on pearson.1)I have scheduled a online exam with pearson view on AWS certification, While taking the exam software hung for 12 minutes first time, I lost 12 mites my time while in the exam and second time there was annoying alarm noise coming from phone want to put it away tried to contact them whle taking the exam on video. They didn't respond for 5 -10 m and my exam time is ticking, I don't know what to do i had to move and through the phone away and came back within 5s, because of that they invalidated the exam. No one from Pearson helping us reschedule the exam, even AWS told me to call pearson and reschedule the exam in the exam center.2)Similar incident happened with my wife's exam also for pearson online. While taking the exam software crashed before completion, They didn't refund the money but luckily my wife passed the exam before its completion.Pearson intentionally made the exam takers fail in the exam, intentionally crashing and not responding on time while taking the exam.3) I took the exam in the physical center in 2019, at that time, they also didn't put the exam center location properly, about 5- 10 people missed the exam they didn't let us take the exam nor refund the money. We had to fight at the perason center for 1 hr So they gave US voucher to take exams at different centers.It is really frustrating internationally doing this for more money for the same exam.

    • Grover C

      Date: 01/19/2024

      Dead a** I just sat here for a ******* hour working on this problem I get 9/10 steps correct get the last part wrong on the first attempt just completely marked the entire problem inccorect great job completely killing my motivation dog s*** a** website been s*** since 2012 never was good lazy a** teachers need to be fired if there gonna outsource this pathetic trash

    • Donna G

      Date: 12/29/2023

      I was charged $150 for an online exam. There were numerous issues with the software (despite my very standard system configuration; there are MANY blogs from people who have had the same issues). I resolved most of the issues myself. When the ******* launched the exam, I got an error. I have taken over two hours to try to find someone to help. I finally found an online chat and the agent says he cannot call me (though one already did, so this is clearly a lie). I have asked many times to speak to a supervisor and the answer I get back is "I am looking into your questions". This is the worst exam experience possible.

    • Misty E

      Date: 12/27/2023

      My husband paid to take the online class - CCST ****************** and then he studied his a** off to prepare for the exam. He took the day off of work to take the online exam. He logged in when he was supposed to, showed the ******* his surroundings and was told he could have a blank piece of paper to use during the test for doing math. During the exam, the ******* kept interrupting, asking to see his surrounding environment. When he saw the scratch paper, he stopped the exam and kicked him off the link. AFTER BEING TOLD HE COULD HAVE THE BLANK PAPER TO WRITE OUT THE ***** He spoke with a customer ********************** technician who told him he could not continue the test, he couldn't get his money back for taking the exam and he would have to reschedule and pay AGAIN to take the exam. What kind of cheating business is this that steals your money and doesn't let you complete the exam? And this is the only place you can get this certification? Why doesn't the BBB do anything about this company with so many horrible reviews listed? Why isn't the ************ of Education doing anything about this company?

    • jason g

      Date: 12/22/2023

      wow. just adding to the list at this point. overall rating says it all. must be good to be king...I have had the unfortunate experience of having to use this company for ********* certifications over many years. Pearson vue has a monopoly over testing and this is my only choice. Their application used for remote testing OnVue is not reliable causing missed examinations or failed examinations. It crashes, it hangs, it is very slow. After going through endless loops and broken links trying to get either an online solution or a contact for yet another exam reschedule due to their application hanging for over 20 minutes trying to determine if there are any other applications running, I was told they could not do anything about it and I could not reschedule. Why would I even wait 20 minutes? Because the application literally says at the point where it hung 'We're checking for open applications. Please do not close OnVUE. This can take several minutes...'. When I try to reschedule online it says I cannot as there is one already scheduled. This is the most recent experience. I have had similar issues with other tests. It is not my hardware (happens on multiple machines). It is not my OS (issues on win 8, 10, 11). It is not my network (wired and from different locations). It is Pearson Vue OnVue application.

    • Tijen A

      Date: 12/21/2023

      I just got through with my class and wanted to cancel the subscription and was told by (**********) probably a fake name that I can't cancel my subscription to the e-book. Why I have to stick with them for another two months, regardless of my finishing the course. They are crooks my e-books would barely work. I don't understand why institutions use them. I have lost so much money because of them. Nothing works on there sites. Don't use them.

    • Natik H.

      Date: 12/08/2023

      I wrote to you earlier that my online class lost communication with me after final test. This is about testing center named ********************** ON *******************************************************. I been at a Pearson Vue location before. They were ************, attentive and helpful. This location was understaffed, teaching a class when they were to monitor us, one worker was always on the phone and the instructor was unhelpful to my needs in a test. I want to warn everyone not to go to this place to take test. My test date was 11/30/2023 at 9:30 am. Don't ever come to this site for test taking!!!

    • Mike Q

      Date: 12/07/2023

      worse place to even spend time and wasting time for taken exam with them,my school who offer me one of free certifications thorough your site called Autodesk BASC user for AutoCAD ,And with the free Voucher code who provide it very hard to student to be used and access to this site ,So thorough the time who eligible for me to use this (SECURE ) your website it Couldn't even let student start any test ,So my Advice as Costumer who unfortunately create username with this site i want to let you know with this Basic citification and Limit even find someone interests it even If you get one of your citification and interests it with it still you used not just secure site only but very old version for people who try to used i didn't buy any Voucher as should not but with my coins i send you this feedback and i will report it in reviews for this site and already send to school how wasting time student and send them this test.

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