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Business Profile

Gun Dealers

Guns.com LLC

Reviews

Customer Review Ratings

3.87/5 stars

Average of 598 Customer Reviews

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Review Details

  • Review fromGary G

    Date: 12/05/2023

    5 stars
    I have had several guns buys GUNS.COM. They all have been great shipping was very fast always got what l ordered!
  • Review fromOWEN R

    Date: 12/05/2023

    5 stars

    OWEN R

    Date: 12/05/2023

    Not my first purchase from Guns.Com, and won't be my last.
    Excellent service at highly competitive pricing.
    Due to an issue with the original FFL I selected... not attributable to Guns.Com... the item was refused and returned.
    Guns.Com immediately took care of matters and, upon receipt/return, redirected the item to another more reliable FFL. They kept me fully appraised of the process and the status of my order, which I have now received.
    I highly recommend Guns.Com.

    Guns.com LLC

    Date: 12/08/2023

    Hi **** - Thanks so much for sharing about your positive experience! We were glad to help! Thanks for continuing to choose Guns.com! We look forward to working with you again soon. 
  • Review fromMatt C

    Date: 12/05/2023

    5 stars

    Matt C

    Date: 12/05/2023

    Great. Easy. Quick. No issues. Will use again in the future

    Guns.com LLC

    Date: 12/08/2023

    Hi ****! Thanks for leaving your review! We're glad you had a quick and easy experience! That's our goal! We look forward to working with you again soon.
  • Review fromJon A

    Date: 12/05/2023

    1 star

    Jon A

    Date: 12/05/2023

    On two separate occasions in the last two weeks, Guns.com has published a price on their Web Site for an item, that immediately increases when you put the item in your shopping cart and attempt to purchase it. This is clearly a "Bait and Switch" tactic meant to draw you into purchasing a product at a lower price and then charging you more when you check-out. I was interested in buying a Shadow Systems MR920. I had asked the seller to lower their price which they accepted. Noticed a fee (outside the normal listed ones) that wasn't listed. They are clearly listing lower prices and then when you attempt to purchase it adding additional fees (not listed in the line items). Buyer beware!

    Guns.com LLC

    Date: 12/08/2023

    Hi *** - We're sorry to hear about your frustration regarding pricing. We work closely with a large network of FFLs around the country to ensure a safe and secure transaction that prioritizes their own?inventory, supporting our nations gun stores and your local community and allow our network of FFLs to establish pricing, presenting you with the best pricing at that time. Due to the nature of this, once an item is sold that pricing may no longer be available. We don't have any fees that aren't listed. If you have any questions about our firearms processing fee or anything else, please give us a call at ************. We'd be happy to provide clarification and can even help you find a great deal on that MR920.
  • Review fromNathan W

    Date: 12/05/2023

    5 stars

    Nathan W

    Date: 12/05/2023

    Bought a couple of guns from them no hassle, no fuss everything shipped out immediately very reliable company

    Guns.com LLC

    Date: 12/08/2023

    Hi ****** - Thanks so much for sharing about your order experience! We're glad your order was hassle-free and that you received your order quickly.
  • Review fromWilliam O

    Date: 12/04/2023

    5 stars

    William O

    Date: 12/04/2023

    This was my first experience with Guns.com. I couldn't have asked for a more prefect transaction. The shipping was on time over a holiday(!), the gun was perfect and and the order was handled accurately. I'm looking forward to doing more business with this fine company.

    Guns.com LLC

    Date: 12/08/2023

    Hi *******! Thank you for sharing about your great experience! We like hearing that your transaction was perfect! We're glad to welcome you to Guns.com as a fist time customer, and look forward to helping again soon. 
  • Review fromJohn G

    Date: 12/04/2023

    5 stars

    John G

    Date: 12/04/2023

    Purchased multiple new handguns from Guns.com and one certified used handgun. I have always been extremely satisfied in the products and delivery times. I have also sold them four handguns and found this process to be fair and easy. I have recommended them to others and I will continue to do business with them.

    Guns.com LLC

    Date: 12/08/2023

    Hi **** - Thanks so much for sharing about your guns.com experience, both buying and selling! We appreciate you recommending Guns.com to others, and we appreciate you! We look forward to working with you again soon. 
  • Review fromManpreet W

    Date: 12/04/2023

    5 stars

    Manpreet W

    Date: 12/04/2023

    My first order with them , everything went smoothly ,fast shipping ,will be definitely coming back.

    Guns.com LLC

    Date: 12/08/2023

    Hi ********! Thanks for the review! We're glad you're shopping with us! Happy to hear your order was smooth and fast, and we look forward to helping you with your next purchase! 
  • Review fromTodd S

    Date: 12/04/2023

    5 stars

    Todd S

    Date: 12/04/2023

    Several times I have ordered from guns.com. Ordered firearms, ammunition, and accessories. Always got what I ordered timely and was billed the price I expected. I will order from guns.com in the future.

    Guns.com LLC

    Date: 12/08/2023

    Hi **** - Thanks for sharing your review! We're glad to hear you're happy with your order experience, and look forward to working with you again soon. 
  • Review fromDavid

    Date: 12/04/2023

    5 stars

    David

    Date: 12/04/2023

    Quick service!! good gun availability, and decent prices. Wouldn't hesitate to purchase their guns!

    Guns.com LLC

    Date: 12/08/2023

    Hi *****! Thanks for the review! We're glad you're happy with our ************* and wide availability of firearms. We appreciate you and look forward to helping again soon! 

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