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Review fromRobert E
Date: 08/10/2023
1 starRobert E
Date: 08/10/2023
Be careful...I bought a used Fnx45 tactial from Guns.com. The shipping was fast, but that was the only good thing about the experience.Since the pistol was certified, I assumed it would include everything that would come with a new gun, including the grip pieces and, especially, the mounting plates for an optic. When it arrived, the mounting plates were missing. Admitedly, I should have refused to accept the gun at that point, but I did not, relying on the provider, guns.com, to supply the plates.They refused, and I had to order the plates myself, driving up the cost so that it was nearly what a brand-new pistol would have cost me.Date of experience: July 27, 2023
Guns.com LLC
Date: 08/11/2023
Hi ****** - Sorry to hear you aren't thrilled with your FNX45 Tactical. You mentioned you assumed it included everything that a new gun comes with, which is not accurate. We state a Guns.com Certified Used gun is more than just a usedfirearm, and each Certified Used gun goes through a rigorous 10-point inspection by our on-site experts to check quality, ensure there are no mechanical defects, and that itll be ready to use as soon as you pick it up.You can read more about Certified Used on our site here **************************************************************** FNX45 Tactical came exactly as described and as pictured in the listing.In the future, if you have any questions at all, please give us a call at ************ and any of our ************ would be happy to answer questions or provide clarification for you.Review fromDesiree L
Date: 08/09/2023
2 starsDesiree L
Date: 08/09/2023
Ive been waiting on a refund for at least a month or 2 on a hand gun. I wasnt able to pick it up because Im 19 not 21. (Guns.com should have you press if your 21 then if you click no it should ask if your 18 then show only the guns you can buy at 18.)Guns.com LLC
Date: 08/11/2023
Hi ******* - Sorry to hear about your disappointing experience. With every firearm purchase, on the checkout page there is a checkbox that must be checked for the order to process. It states "By checking this box, you verify that you:" and the very first requirement states "are at least 21 years of age." Additionally, I don't see any record of an order under your name or email address. I also don't see any record of you contacting our service team. Any of our ************ would be happy to help though, so give us a call at ************ during our business hours of 7:30am - 6pm Monday - Friday. Hope to hear from you soon.Review fromdavid p
Date: 08/06/2023
1 stardavid p
Date: 08/06/2023
they are to give you a counter offer with in 24 hours they never responded an said i never responded they are a joke will never buy off these scam artist againGuns.com LLC
Date: 08/07/2023
Hi ***** - Sorry to hear you've had difficulty with making an offer recently. You made an offer on 7/31, and a counter offer was presented to you on 8/1. We sent you an email on 8/1 letting you know of the counter offer. Since you never responded, that offer has since expired. I can see you've submitted multiple offers since September, 2021 and many of them expired since you never responded. You're welcome to call our Service Team at ************ and any of our ************ would be happy to help walk you through the offer process.Review fromMark H
Date: 08/03/2023
5 starsOrdered several firearms with no problems. Good communication throughout process. Responded quickly to questions. Thank YouReview fromJohn I
Date: 08/01/2023
1 starJohn I
Date: 08/01/2023
Shooting range is booked out two weeks so guns.com didn't warranty one of the four used guns I ordered and i had to have it repaired at my expense. Other than that the other three were good buysGuns.com LLC
Date: 08/04/2023
Hi ************* built a return policy that lets you shop with confidence, allowing 7 calendar days from physical transfer of the Certified Used firearm to return due to mechanical defects. Sorry to hear you had some difficulty with the magazine for your G22 LE Trade-in, and werent able to try it for a few weeks after transferring. Happy to hear you were pleased with your other three firearms. If you have any additional questions, feel free to reach out to our service team at ************.Review fromMark H
Date: 07/31/2023
1 starMark H
Date: 07/31/2023
Ordered magazines and paid for the package insurance Never received package and they told me file a claim with the police. Better off to stick with companies that take care of their customers. Have purchased thousands of dollars of merchandise with them and for $180 they choose to rip off a good customer.Guns.com LLC
Date: 08/04/2023
Hi **** - Sorry to hear about your frustration. When you spoke with our Rangemaster they shared package protection covers instances when a package is lost, stolen or damaged during shipping. Our investigation showed your package had been delivered. We've since heard from you, notifying us that you did receive your package, which we were glad to hear. If we can help with anything else, please give us a call!Review fromMichael V
Date: 07/29/2023
5 starsMichael V
Date: 07/29/2023
Read alot of reviews on here that made me think I made a mistake ordering from them. My experience was great! Price, communication, and prompt delivery was awesome! Would buy again and highly recommend them!Guns.com LLC
Date: 08/04/2023
Hi ******* - Thanks for the kind note! We appreciate you! Delivering on our customer promise is our top priority. We're thrilled to hear you found the gun you wanted at a great price, and it got to you quickly.Review fromKD F
Date: 07/25/2023
1 starKD F
Date: 07/25/2023
**************** is non-existent. They do not follow-up on email inquiries/questions. There are many other companies that actually provide customer support. Dont waste your time (or money) on Guns.com.Guns.com LLC
Date: 07/27/2023
Hi ***** - Sorry to hear you're disappointed with your recent experience. While we'd love to have responded to you sooner, one of our ************ did respond to you within 48 hours. As our auto-email response states, for urgent matters, please contact us at ************ during operating hours of 7:30am - 6pm CST Monday - Friday. If you have any additional questions, feel free to give us a call.Review fromE. B.
Date: 07/18/2023
1 starE. B.
Date: 07/18/2023
Ordered a firearm through them and actually received a completely different firearm than the one shown in the photos, so 100% will not go through them again nor should anyone else in all honesty. The gunshop I go through told me to report it as a bait and switch when I am showing them the ad for the firearm I ordered vs. the one I received. I was told by their customer service it falls under their return policy, but looking at the return policy I will have to pay a fee money for a shipping label and such for their mistake no thanks if I could I would leave them 0 stars.Guns.com LLC
Date: 07/21/2023
Hi ***** - We're sorry for the frustration with your recent order. We try to maintain an accurate listing of inventory available but we're ultimately dependent upon our network of suppliers to provide accurate inventory availability information. As part of our guns.com promise, we work closely with a large network of FFLs around the country to ensure a safe and secure transaction that prioritizes their own inventory, supporting our nations gun stores and your local community. Your purchase was a non-certified used firearm, coming from one of our selling dealers. You received the correct gun exactly as titled and described in the listing, but the incorrect photos were posted of a different firearm. Due to the photo error, you were offered a full refund, or a credit toward a future purchase as an invitation back for a better experience. You chose to keep the firearm and accepted a coupon for a future order. At no point did we advise there would be any restocking fees. Going forward, if you ever have a question about a listing, please give us a call and any of our ************ would be happy to help.E. B.
Date: 07/25/2023
More or less resolvedReview fromDonny A
Date: 07/12/2023
5 starsDonny A
Date: 07/12/2023
Had read some pretty negative reviews after my purchase so I was worried l had made a mistake, ordered 7-1-23,received 7-7-23, exactly what I ordered, brand new Benelli,20ga semiautomatic lefthanded, very pleasedGuns.com LLC
Date: 07/13/2023
Hi ***** - Thanks for sharing! We're thrilled to hear you're pleased with your guns.com experience and hope you're enjoying your new Benelli!
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