Reviews

Review Details

• Review fromMichael S

  Date: 07/10/2023

  1 star

  Michael S

  Date: 07/10/2023

  Purchased a 20ga shotgun in "very good" condition, received a 12ga shotgun in good condition with 2 missing parts. I'll keep the gun, as I gave it some TLC, and enjoy working on guns, but it'll be my last purchase from them. Forget about selling to them, they'll lowball you like a **** shop.
  

  Guns.com LLC

  Date: 07/12/2023

  Hi ******* - Sorry to hear about your recent experience. As part of our guns.com promise, we work closely with a large network of FFLs around the country to ensure a safe and secure transaction that prioritizes their own inventory, supporting our nations gun stores and your local community. You purchased a non-certified used firearm, which is a used firearm from one of our selling dealers. In the rare instance of a listing error, we're always here to help. We offered you a full refund for the return but you've opted to keep the firearm. If you would like help understanding the offers you've received for your recent submissions, we'd be happy to help. Our appraisal team has years of experience buying, selling and trading firearms. They have a deep understanding of gun performance and condition assessment, as well the most up to date market value of the guns we buy. We are committed to giving you a fair, competitive offer for your gun.

• Review fromNathan B.

  Date: 07/03/2023

  2 stars

  Nathan B.

  Date: 07/03/2023

  Ordered a new cz p10c and came with 2 mags. No mention in the listing how many mags were included. However, there was a guns.com video clearly stating it shipped with 3 mags so i expected 3. I called and asked about the 3rd mag and talked to a manager who said " sorry the video is old". They need to maintain their info and back up their errors. Ill shop elsewhere next time.
  

  Guns.com LLC

  Date: 07/07/2023

  Hi ****** - Sorry to hear about the confusion. The video you are referencing was a content video review of the firearm, which is intended to simply provide an overview of the firearm. At the time of the video review, CZ shipped three magazines. Manufacturers can change the number of magazines included with a new purchase. You received a new firearm with two magazines, as intended by CZ. The listing for the firearm you purchased did not indicate the firearm came with three magazines. If you have any additional questions, we'd be happy to help. You can reach us at ************ during our business hours of 7:30am - 6pm Monday - Friday.

• Review fromBen D

  Date: 06/16/2023

  1 star

  Ben D

  Date: 06/16/2023

  I can vouch that this company does definitely use bait and switch. I placed an order which was immediately canceled by Guns.com indicating the item was out of stock. The item was then relisted immediately at a higher price.My complaint however differs. After being forced to choose a new selection I mistaken placed my order with missing information. I tried to update the order by contacting Guns.com immediately after via phone support, since you cannot take any actions on orders through their website. Phone support said they could not cancel the order so it could be corrected and refused to help in any way. The Guns.com representative verbally indicated that nothing would be done to resolve this matter. The conversation I had with the representative has been recorded as evidence.
  

  Guns.com LLC

  Date: 06/21/2023

  Hi ******** part of our guns.com promise, we work closely with a large network of FFLs around the country to ensure a safe and secure transaction that prioritizes their own?inventory, supporting our nations gun stores and your local community. We allow our network of FFLs to establish pricing, and we present you with the best pricing at that time. Due to the nature of this, once an item is sold that pricing may no longer be available. We're sorry your initial order couldn't be fulfilled and the order had to be cancelled. When you placed your next order for the same item, that firearm was coming from a different selling dealer partner that had a price within $5 of your first order. When you called in to our service team, our Rangemaster explained once an order is in fulfillment, it's not able to be cancelled. If you'd like to discuss further, you're welcome to give us a call at ************.

• Review fromDalton W

  Date: 06/15/2023

  2 stars
  Purchased a rifle in "very good" condition. Rifle came in with more than a dozen scratches over half an inch long and most were down to bare metal. 1 scratch was 5 inches long. Dings throughout the rifle, iron sights damaged, and scrapes and chips in the plastic stock throughout. I sent in pictures and was told this rifle meets their very good description and my only option was to return the rifle and pay 15% restocking fee. The ffl I used for transfer was appalled at the condition as well and said should be labeled poor - fair on a good day.

• Review fromMorgan K

  Date: 06/14/2023

  1 star

  Morgan K

  Date: 06/14/2023

  Purchased *********** handguns that were advertised with original boxes. One of the boxes did not have the correct original box with matching serial number. Had ********************** not suppressed that information material to my decision to buy the second gun, I would not have made the purchase. I asked them to take the gun back, or make a price adjustment and they refused. This is a shady way to do business. I am very disappointed and feel cheated. It is very unfortunate they dont value their reputation and customer satisfaction.
  

  Guns.com LLC

  Date: 12/08/2023

  Hi ****** - We're sorry that you're not thrilled with your purchase. One of your firearms came with the original box, as stated in the listing. The other firearm did not state it came with the original box, and you did receive what was pictured and described. If we can help with anything or answer any questions for you, don't hesitate to give us a call. Any of our ************ would be happy to help. 

• Review fromMIKE H

  Date: 06/06/2023

  1 star

  MIKE H

  Date: 06/06/2023

  I bought a new ***** Big boy rifle in brass finish.. (basically a functional display rifle to show off), It was overpriced, but I was willing to pay it... When it arrived, the box it was shipped in was fine and had no damage at all, however, the factory box inside was smashed (this proves it happened before shipping)... I opened the box to find a used gun that I just bought as new. The brass on the ring and receiver was scratched and tarnished badly, the wood was dented and scuffed in several places, there was damage and fingerprints all over and the overall condition was very poor... I figure it was a used gun sold as new, due to the shape it was in. When I emailed (3 times) I got no response... 4 phone calls later (the first 3 were them saying they will bring it up and contact me back which never happened,) they claimed it was new and nothing wrong, but they want to charge me for a restocking fee on top of the already overinflated price... BUYER BEWARE!!! don't buy from these crooks!!!
  

  Guns.com LLC

  Date: 06/08/2023

  Hi ****, 

  We are very sorry for the experience you had with a recent order. 

  We know how frustrating it can be when your order doesn't arrive in the condition you were expecting. You did receive a new firearm, but it was not in the showroom condition that you had desired. 

  We know that you have been in contact with our service team and they have been working with you toward a resolution, and we are sorry that has taken longer that you wanted. We see that you have agreed to a resolution with them today and are satisfied with the conclusion. 

  Please reach out to our service team if you wish to discuss this matter any further. 

   

   

  MIKE H

  Date: 06/08/2023

  I was finally able to reach someone that was willing to address the damaged rifle I received and was willing to make it close to "right". I still have a very irritated customer that now has to re-order the gun from another vendor, but the manager I spoke with today was much more reasonable than the other customer service reps I spoke with before. Again, I don't expect a ****************** mint condition rifle when we order **********, I am willing to overlook minor flaws and my customer also understands this and feels the same way, But when I order a "New in box" ***** rifle, I do expect it to be in a presentable enough condition to consider it to be "new in box", not in the condition that it is. As a Certified Gunsmith with many years under my belt, I can honestly say I did not feel the brass could be polished enough to delete the scratches and flaws without wearing through and the wood needs redone as well... I'm just glad my customer Is getting His money back, and we are able to put this to rest. I'm just concerned that it took 3 unanswered emails, 3 ignored "callbacks", 4 customer service reps, A ******************** website review, and a manager to get here. Hopefully this corrects this problem in the future.

• Review fromShaun M

  Date: 06/01/2023

  5 stars

  Shaun M

  Date: 06/01/2023

  I've bought 5 firearms through guns.com and haven't had an issue with their service or reliability. All the weapons I have received were as described and better than expected.
  

  Guns.com LLC

  Date: 06/02/2023

  Hi Shaun - Thanks for the positive note! We're thrilled to hear you've had a great experience with all of your orders! Our promise is to make your order experience simple, and we're glad to hear we've exceeded your expectations with the firearms you received.

• Review fromTiffany A

  Date: 05/29/2023

  1 star

  Tiffany A

  Date: 05/29/2023

  This all happened with in same day. I just attempted to purchase a Ruger American SKU: ***** priced at $528.99 but the order was then cancelled stating the item is out of stock. The same gun is now still listed in stock but at a higher price of $644.99. So it seems like they have the gun in stock but just didnt want to actually sell it for that price and did a bait and switch on the product and to appease the customer offer them a $30 discount instead of the price the gun was originally offered at. This is the first time I have decided to purchase a firearm with them and so far it has been a very negative experience. Either stick to your advertised prices or dont offer them. I will not be recommending this website to any of my friends and family to purchase firearms in the future! DO NOT BUY FROM THEM I RATHER SPEND MORE WITH SOMEWHERE ELSE THAN THEM!!
  

  Guns.com LLC

  Date: 06/01/2023

  As part of our guns.com promise, we work
  closely with a large network of FFLs around the country to ensure a safe and
  secure transaction that prioritizes their own inventory, supporting our
  nation’s gun stores and your local community. We allow our network of FFLs to
  establish pricing, and we present you with the best pricing at that time. Due
  to the nature of this, pricing can fluctuate as inventory is sold and new
  listings become available. Though it doesn't happen often, inventory may become
  unavailable before your order is fulfilled. When we went to fulfil your order,
  our FFL partner did not have the firearm to ship. We’re sorry for any
  frustration and hope you give us another opportunity.

• Review fromR. R.

  Date: 05/22/2023

  1 star

  R. R.

  Date: 05/22/2023

  I received an email on 5/5/2023 regarding a promotion for Buy 4 Mags Get 1 Free. I went through the checkout process and there were no Promo codes or instructions for this promotion. Following the placement of my order I called their *************************** to inquire about the promotion and was told that the extra magazine would be placed in the box prior to shipping. IT WAS NOT! I subsequently contacted their *************************** twice by phone and was told that the extra magazine would be shipped out. ***** I also sent an email containing my Order # and a copy of the promotional email. As of today, May 22, 2023 I have not received a reply or the promised magazine. What a scam company! No customer service just LIES and empty promises. DON'T DO BUSINESS WITH THIS COMPANY!!!
  

  Guns.com LLC

  Date: 05/23/2023

  Hello ******, We are very sorry to hear about your frustration with our magazine promotion and the follow up by our service department. The flash sale we had on May 5th, was buy 4 mags get 1 mag free. This was a one day offer, and allowed you to mix and match any magazines, so you would need to place all 5 magazines into your cart, and the lowest priced magazine would be the free magazine. We are sorry if this was not made clear in our email or on our site, prior to you placing your order. Our service team should have been able to advise you of the terms of the promotion when you called after placing your order, so you would know what to expect. Our service team will be following up with you to let you know that we have shipped out the magazine that you were told we would ship and provide tracking for your package. We have passed along your feedback to our Marketing and Ecommerce teams about the wording on the promotion for any improvements going forward. Please reach out to ** if you wish to discuss the matter any further or have any additional questions.

  R. R.

  Date: 05/25/2023

  In follow up, I received a call from a manager at Guns.com on May 23, 2023 who apologized profusely for the lack of a response to my issue. He stated that he was mailing out the additional magazine as well as another for my troubles. I received both magazines today, May 25, 2023. He also stated that he was contacting the marketing department so that any future confusion with this type of Flash sale would not happen again. Additionally, some customer service training is warranted as promises were not kept. Thank you Guns.com for standing behind your promotion and I hope this doesn't happen in the future.

• Review fromt. f.

  Date: 05/04/2023

  1 star

  t. f.

  Date: 05/04/2023

  Promise to make buying ******************** a easy experience. That is not what I experienced. I purchased two mags that were described on the site as fitting Glock 23 models. I have a gen 5 and the mags do not fit flush due the flared mag well on the gen 5 model. I asked to return them and they stated they do not accept returns on mags and tried to tell me that the site said it did not fit a gen 5 model. That is not true. There is no place where it specifies....only says fits Glock model 23. Go elsewhere they don't give a c*** about the customer.
  

  Guns.com LLC

  Date: 05/05/2023

  Hi ****** - Sorry to hear you're frustrated with your purchase experience. Guns.com does not accept returns of Optics, Magazines & other accessories. All sales of optics, magazines and other accessories are final. You can review our return policy here. **************************************************. If you ever have questions around fit or compatibility, our service team would be happy to help answer any questions you have. You can reach us at ************ during our business hours of 7:30am - 6pm Monday - Friday.

  t. f.

  Date: 05/05/2023

  As you can tell by the owners response they do not take ANY responsibility for not having correct product info or care about their customers. Why would anyone buy from a place that provides inaccurate or incomplete product info and then says tough luck with a no return policy? Not one I will ever do business with again.