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Review fromMario D
Date: 02/25/2023
1 starMario D
Date: 02/25/2023
I bought a pistol that is supposed to be brand new but when I got it, I noticed that the inside had gun powder residue. Is this normal?
Guns.com LLC
Date: 02/28/2023
Hello *****, Thanks for reaching out to us. Yes, all firearms are test fired before they leave the factory and that will leave gun powder residue in the firearms. Feel free to reach out to us about any other questions or if you need any assistance with your order. You can reach out to us using this link - ******************************************Review fromJohn O
Date: 02/15/2023
1 starJohn O
Date: 02/15/2023
*** real story of what happens when purchasing a fine firearm online at least through guns.com. I own 3 gun stores and 2 ranges. I am a collector. I appraise estate firearms, antique, collections etc..for the past 15 years. I found a Colt they had listed with 4 photos. I contacted their sales ***** directly and spoke with their rep. *** Colt was listed and verified by sales rep as excellent, perfect conditions. ***y did not have any additional photos. *** price $1999.00 I ordered it and paid. Upon receiving it the Colt ***************************************************************** front the wood rampant colt gold insignia. It stands out clearly to anyone that looks at the firearm. This Colt is NOT what was stated, it is NOT a 100 percent excellent firearm. I contacted the sales rep, followed directions and sent in clear photos of scratch. ***y would review it. I offered to keep it if it was discounted or ship it back for a refund. *** rep stated it was a "Guns.com Certified Sale" so that should not be a problem. ***n proceeded to tell me that I would be responsible for a 15% restocking charge and the shipping. According to their grading scale it is in excellent condition. OK Warning to those that buy collectible firearms online through this site. It will NOT ever happen to me again. We accept transfers from online sites all the time for customers, I see this often. I should have known better. That deep of a scratch and as noticeable as it is, should have been disclosed. Second, customer satisfaction and fairnesss is not part of Guns.coms policy. Watch Out. In closing, I have proof of everything stated, copy of original add they posted with description and their photos, along with photos i took. Will NEVER do business with them again. Sorry it came to this.Date of experience: February 15, 2023Guns.com LLC
Date: 02/20/2023
Hi ****, I'm sorry to hear that you were not satisfied with your recent order. You purchased one of our Certified used firearms, which we have a condition rating system for. We do not have a Perfect rating, but we do have an Excellent rating, which the Colt you ordered was listed as. Here is a link to our rating guide - ***********************************************************************. Our Excellent rating says that the firearm will have Slight overall wear, fired only a few times, mechanically perfect. We do not have a record of anyone at Guns.com telling you that the firearm is 100% perfect. If you ever have questions on a firearm or wish to see more images, we can put in that request for you and get the information for you or have the listing updated.We do offer a 3 day, no questions asked return policy for our Certified used firearms. here is a link to our return and warranty information - **************************************************. As per the return policy you can return the firearm, minus the fees mentioned in our policy. Please let us know if you have any additional questions or if you change your mind and wish to return the firearm. You can reach us at ************** during our business hours of 7:30 am - 6 pm CST Monday through Friday. Thank you for your time and your feedback.John O
Date: 02/20/2023
First, I called and spoke to a representative there, asked for additional pics, none were available. She assured me it was in Excellent collectible condition. Now its a play on words..."Your Grading Scale" "Excellent vs Perfect" omg...what a joke. IT HAS A DEEP HEAVY SCRATCH IN THE ***** IN FRONT OF THE GRIPS...that is not perfect nor is it excellent. It was not disclosed. Now I am just a victim of your in accurate grading scale and deliberately not disclosing the gash in the metal. I'm not paying freight or a re-stocking fee for something I would have not ordered if it was disclosed properly or if I had seen a clear picture of the gash in the first place. Im willing to send this firearm back for a full refund without any restocking fees. You should train your staff to load proper pictures into the add as well as disclose flaws such as this gash. As far as fired v.s. unfired should not be an issue if the gun was taken care of, that would not be an issue. The only issue is the deep gash in the frame.Review fromBrett J
Date: 02/05/2023
1 starBrett J
Date: 02/05/2023
What a rip-off company. My gun is literally 20 days old, I purchased without talking to the Mrs. about it and she doesn't want guns in the house so I decided to see what they would have to offer. BRAND NEW FIRED A FEW CLIPS THRU WHEN I TOOK MY CONCEALED PERMIT, they offered me $215.00 and they have the same gun up for sale used excellent condition $449.00 trying to make over a 100% profit. I understand needing to make money on a resale but what a joke.. I'm sorry but mine even has a case 2 clips lock and some other extras.. what a joke I will never purchase,sell or recommend this company to anyone.Guns.com LLC
Date: 02/13/2023
Hello *****,I am sorry you were disappointed in the amount you were offered to sell your firearm to Guns.com. There are a number of factors that go into making an offer including the condition of the firearm, other items included, along with marketability and current inventory needs.Please remember, all shipping, insurance, and materials cost, averaging $45 per gun is included. Guns.com is considered the safest, most convenient method available for selling a firearm.Let us know if you have any other questions or wish to discuss the offer process further.Thank you for your time ad feedback.Guns.com LLC
Date: 04/19/2023
Hi BBB - We submitted this response to the review back on 2/13/2023 --
Hello *****, I am sorry you were disappointed in the amount you were offered to sell your firearm to Guns.com. There are a number of factors that go into making an offer including the condition of the firearm, other items included, along with marketability and current inventory needs. Please remember, all shipping, insurance, and materials cost, averaging $45 per gun is included. Guns.com is considered the safest, most convenient method available for selling a firearm. Let us know if you have any other questions or wish to discuss the offer process further. Thank you for your time ad feedback.
Are you able to update the review and either post it or close it? Please let us know if there is anything else we need to do.
Brett J
Date: 04/19/2023
I'm satisfied with my review and I believe it to be accurate and fair to say. My gun was fired 2 times at the rage and owned less than a month.Review fromBrian P
Date: 01/30/2023
1 starBrian P
Date: 01/30/2023
My advice would be to stay away from this outfit. Deeply disappointed with recent purchase of a new ************ Model 36 that displays RUST instead of bluing.For an operation that labels itself "The Most Trusted Place to Buy Guns," I cannot understand how you could allow the brand new Model 36 to ship and then have one of your people tell me four hours after receiving it from my FFL, "the rust is a manufacturing defect that should be warranted by ************." How could you allow such a defective hand gun to ship if you truly are trustworthy?Wish I could include photos here. These guys don't even deserve one star!Guns.com LLC
Date: 02/01/2023
Hi ***** - We're sorry to hear you're not thrilled with your recent guns.com experience. You purchased a new S&W revolver and transferred it before surfacing any concerns. It's important to view your firearm before taking possession of it and transferring the firearm. Once a new firearm is transferred, any concerns need to be resolved by the manufacturer. We've offered to help connect you with ************** for manufacturer support, and are still happy to do so if you'd like. Give us a call if we can help any further.Review fromTC S
Date: 01/28/2023
1 starTC S
Date: 01/28/2023
Website requires a lot of data entry and very specific photos and claims you will receive an offer for the gun you are selling in one day. Im on the third day. No offer. I emailed them twice and received a automated worthless response. Dont trust this group.Guns.com LLC
Date: 02/01/2023
Hi ** - Sorry that we weren't able to provide you with an offer for your firearm within 1 business day. We've made the submission process simple for selling your firearm, but do require photos and some level of detail in order to provide an accurate offer. If you need help with the submission process, or if we can help with anything else, you're welcome to call our service team and speak with any of our ************.Review fromRaymond M
Date: 01/25/2023
5 starsRaymond M
Date: 01/25/2023
Just picked up my fourth purchase and I have been extremely satisfied. Very professional most guns are very fairly priced. Once purchased there is great communication along with extremely fast shipping. I find it hard to believe some of the reviews that I have read. I consider strongly reading the responses and find I. Most cases that it was the buyers fault. I would not hesitate in buying from them. Again I have had nothing but an exceptional buying experience. Thank you guns.com I will be back. I always give credit where credit is due! **********Guns.com LLC
Date: 01/27/2023
Hi *******! Thank you for the kind note! We're thrilled to hear you've been extremely satisfied with your guns.com experience and hope to deliver many more exceptional experiences for you!Review fromMichael H.
Date: 01/24/2023
1 starMichael H.
Date: 01/24/2023
Horrible service! They say *** lost my order. They charged my credit card the full amount and said they wont refund my money. Nice and phony. Buyers Beware. Now I have to contact my bank to file a claim.Guns.com LLC
Date: 01/24/2023
Hi ******* - There seems to be some confusion, and we're happy to help clear things up for you. Payment is always captured at time of shipment. When your order shipped, and you received the shipment confirmation email, that's when your credit card was charged. As our service team shared with you previously, your order is not lost. *** shipments can experience a delay, and we're sorry *** hasn't delivered your order as promptly as usual. If you still need any help with your situation or if we can help clear things up further, don't hesitate to reach out.Review fromSEAN M
Date: 01/12/2023
1 starSEAN M
Date: 01/12/2023
Horrible. I knew they had a horrible reputation for cancelling orders after being placed so I waited 20 minutes on the phone to verify the inventory with a customer ********* customer rep assured me the handgun was in stock. Subsequently, I ordered the handgun, received a confirmation email from guns.com that the order had gone through, and immediately filled out the *** transfer form at the receiving ***. 10 minutes later guns.com sent me an email cancelling the order.Do not do business with these people.Guns.com LLC
Date: 01/15/2023
Hi **** - As part of our guns.com promise, we work closely with a large network of FFLs around the country to ensure a safe and secure transaction that prioritizes their own inventory, supporting our nations gun stores and your local community. We try to maintain an accurate listing of inventory available but are ultimately dependent upon our network of suppliers to provide accurate inventory availability information. Though it doesn't happen often, inventory may become unavailable before your order is fulfilled. When we went to fulfil your order, our FFL partner did not have the firearm available.We're sorry for your frustration, and would be happy to help you find an alternate option. If we can help further, please contact us at ************ during our business hours of 7:30am - 6pm Monday - Friday.Review fromBruce K
Date: 01/11/2023
1 starBruce K
Date: 01/11/2023
I purchased a ********** from Guns .com last week. It was listed in the U.S. Military Pistol category with no disclaimer or even a hint that it was a clone and not an actual military Production Pistol. When it arrived it to virtually no time to figure out it was a copy. Internal markings are different on Military firearms. I contacted them and explained that I thought I should be entitled to a full refund instead of their -15% restocking, -shipping both ways and - the service fee which adds up to a little over $200.00 in this case. It is a decent pistol in very good condition however it is not what it was represented to be. If I wanted just a Beretta 92 I would have bought an Italian made one because they are a Better quality.. They seem to be one of those BUYER BEWARE PLACES that could care less about beating you up so if you choose to do Business with them do your homework .Guns.com LLC
Date: 01/15/2023
Hi ***** - As our service team explained, the guns.com listing did not elude in any way that your purchased firearm was a military production pistol. We can't control where affiliates like ****************** lists a guns.com listing on their site. For any questions regarding a guns.com listing, please refer to guns.com and of course reach out to our service team for any question you may have before purchasing. We're here to help make your gun purchase process simple, and would be more than happy to help with any questions you have.Review fromEric W
Date: 12/27/2022
5 starsEric W
Date: 12/27/2022
The best product I ever ordered from and I love itGuns.com LLC
Date: 12/29/2022
Hi ****! Thanks for the note! We're glad to hear you're happy with your order!
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