Reviews

Review Details

• Review fromKelly Ann L M

  Date: 12/09/2024

  1 star
  Just like some others, I wish I could give 0 stars. I purchased from guns.com a couple of times... enough that I got their emails and texts. The week of Thanksgiving, the vendor sent out emails advertising a particular item for $99. I wanted two of the item. I followed the link and it took me to the item but the item was marked $233. I went back and looked at the email and I was not outside the time of the sale. I called and was told... too bad. It is $233. I was mad but sucked it up. On black Friday, I also went to the website. This time, the site itself had links to the sale items... including the item I wanted.... the links (pics) said that the item waw $99... but when I clicked on it, it and when I added to cart, it was coming up at $233. I called again and was told, AGAIN.... too bad for you. I asked them to honor what they advertise and they refused. The lady DID confirm that she had the two items in stock but just kept saying that whatever it shows inthe cart, that is what the price is. She refused to help me. I emailed and asked that they honor the price. I got a response that said that they were sorry that the item sold out before I could get the price. I responded that they item is not sold out. I also called to confirm that the item was not sold out. They just refused to honor the advertised price and they NEVER responded to my email advising that the item was not sold out. They were just using an illegal advertising method to trick people into buying visiting their website. This is disgusting behavior and they have lost a customer FOREVER! I do not do business with liars and cheaters. It is shameful behavior and a disgusting display of GREED!!

• Review fromJohn M

  Date: 12/03/2024

  1 star
  If I could leave 0 stars I would. I have never been treated so rudely by a company as this one. They provide terrible follow up to customer service concerns and do not listen to the concerns of customers who have ordered several firearms and sold several firearms to them. They certainly don’t pay enough for the firearms. I will never do business with them again. The icing on the cake was the shipping cost associated with a back Friday purchase, which apparently was made just a couple of hours prior to the 9:30 commencement. They will not honor the free shipping. It’s not the shipping cost at this point, it is the sheer insolence and stubbornness of not making an exception. But that is just the final issue, there have been others. Fair warning; when purchasing a gun from them, make sure the gun you are ordering is the actual gun in the photos.

• Review fromjames t

  Date: 11/28/2024

  5 stars
  I have sold a number of hand- and long guns over the years with Guns.com and have had only positive experiences. Their estimates have been fair. The special UPS agreement makes shipping easy. Direct deposit gets $ into my account effortlessly. Responses to my email queries have been quick and effective. Their inventory is huge and their entire process professional, courteous,and easy. Sorry to see so many negative reviews, but my own experience has been five-star all the way.

• Review fromDave G

  Date: 11/25/2024

  1 star
  Bought a used gun from Guns.com. Upon receiving it I found that the previous owner had damaged it. Guns.com wiggled and squirmed about giving me a refund. They sent me to the Gun MFG, other Gunsmiths, total run around. They agreed to a return, but if the gun still fires they are going to charge me a restocking fee and shipping. The gun presently will fire, but will eventually fail. I will never buy from them again. Their guarantee sucks.

• Review fromJohn P

  Date: 11/25/2024

  1 star
  Purchased a brand new package for a gun with optic included for $1300. The optic was dead on arrival and would not work. Replaced the battery and it was still dead. Guns.com told me to take it apart and send the opticle back to the mfr for service. They would not replace or help at all. Horrible customer service.

• Review fromDoug S

  Date: 11/14/2024

  1 star
  I recently purchased a “certified” used firearm from GUNS.COM. The condition was listed as “very good” and the pictures showed minor wear. I spent over $500 with the FFL transfer fee.
  When I received the firearm it had a large crack in the length of the fore-grip. When I contacted customer service for the return and refund they stated the following:
  “Oct 31, 2024, 12:26 PM CDT
  Hello,
  Thank you for sending the transfer receipt. We will be sending the prepaid shipping label in a separate email.
  We understand that your expectations of the firearm's condition may differ from our assessment. We stand by our condition ratings and acknowledge that some wear and finish issues are common with used firearms. According to our policy, returns are subject to fees unless there is a mechanical malfunction”
  GUNS.COM referred to the crack in the stock, “some wear” and was not willing to refund the purchase amount. They refunded $365 which is minus 15% “restocking” fee and the $30 return shipping. Based on their response and handling of the matter I will not do business with GUNS.COM in the future.
  As a company that interacts with customers on a daily basis Guns.com demonstrates a lack of integrity, moral compass, and any resemblance of customer service.
  Thank you.

• Review fromJosiah J

  Date: 11/08/2024

  5 stars
  I had a situation with my order, they handled it quickly and efficiently with a very fair outcome would definitely continue to buy from this company and recommend this company to anyone!!

• Review fromBenjamin F

  Date: 11/07/2024

  1 star
  I purchased a gun from them. They gave me a choice of local dealers to send it to & the one I chose wouldn’t do the transfer from them so they asked for a label to send it back. Guns.com charged me 25% of what the gun cost to send it back and they aren’t sending it to another dealer but instead just taking my money with me getting nothing in return. They are a total scam & we’re very rude the entire time & did nothing to try to fix their mistake. Zero Stars is what they deserve!!

• Review fromJosh & Calless E

  Date: 11/02/2024

  1 star
  The salesman that helped us with our purchase using financing hugely ignored explaining the two types of "leasing" through they're credova partner. We were told is was a payment plan, he never said that, at the end of two years payments, we would not own the firearm. Never thought I had to check as all the verbiage was lease to own, explained to us as, different wording for long-term-loan. Should have learned after the first incident with them, when they sold us a Tara TM-9 (Glock knock off), after my entire family, children too, fired untold rounds through it that it was only manufactured to fire rubber bullets. My bad and lesson learned. If dealing with them, clarify wording. Apparently there are two types of financing which one is what had been explained to us and expected by us, the other what has happened. Now we owe more money and they keep taking payments monthly, apparently until we pay their "final" or send the gun back? I honestly cannot wrap my head around this. I know, read the fine print. When's the last time you did when dealing with a big company and persuasive salesman? Just be mindful of this encounter if you find yourself dealing with them because, I am not the only one.

• Review fromJohn R

  Date: 10/29/2024

  1 star
  I purchased a gun at this site. 4 days later they canceled my order due to out of stock. However, they had the same product list for a much higher price price. If the product was not in stock, why take the order and why have it listed for a higher price, bait and switch?