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Business Profile

Pillows

My Pillow, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pillows.

This business has 1 alert

Important information

  • Customer Complaint:
    Better Business Bureau accepts and reports customer complaints
    against MyPillow within the consistent manner and process it does for any
    business located in its services area throughout Minnesota and North Dakota. As
    of June 2019, MyPillow notified BBB that it will no longer attempt to resolve
    any customer disputes submitted through BBB’s systems, although BBB will fulfill its responsibility by forwarding your
    complaint to the company.

Complaints

This profile includes complaints for My Pillow, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

My Pillow, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 70 total complaints in the last 3 years.
    • 18 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/11/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wife went on company site on Dec 8th to purchase one pillow of around $40. Minutes after an alert from bank with an amount of near $200 cane through and we saw that 4 four pillows were charged by mistake. My wife called right away to try to cancel or update the order, waited in line and spoke with a person to cancel it. Two days after we receive an email saying they couldnt cancel or update the order because the product had already left the warehouse.

      Business Response

      Date: 12/11/2023

      I would need the customer information for the order, please.

    • Initial Complaint

      Date:09/26/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      You advertise Full sheet set which Im happy with but your pillow cases to match are king ********** I cant use,you should at least explain that to your customers,I probably would have bought more sets,but not with these pillow cases so sadly you are losing a customer and I will pass this on to friends so it doesnt happen to them. ************

      Business Response

      Date: 09/26/2023

      We do not recognize the Better Business Bureau as a legitimate company. Therefore, we will not be responding to any further communications.

    • Initial Complaint

      Date:09/10/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a MyPillow on August 21, 2023. It's extremely lumpy. I called to return it, and asked to speak with the owner. ********************* called me an ***-hole and hung up! They won't let me return my lumpy pillow now. What a waste of money!

      Business Response

      Date: 09/10/2023

      We do not recognize the Better Business Bureau as a legitimate company. Therefore, we will not be responding to any further communications.

    • Initial Complaint

      Date:07/23/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I dont know if this qualifies but I did not know where to turn. I have repeatedly unsubscribed to the My Pillow company as well as sent an email stating I want to unsubscribe. Unfortunately , I have been totally ignored and bombarded with text messages from the My Pillow Co. I have also called them to request to be removed from the email list. I dont have a gripe with this company. I just want them to stop with the continuous emails. I hope the BBB company can assist with this. Thank you so much.***********************

      Business Response

      Date: 07/24/2023

      We do not recognize the Better Business Bureau as a legitimate company. Therefore, we will not be responding to any further communications.

    • Initial Complaint

      Date:07/11/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a pair of slippers. They didnt fit. I filled out the return slip and returned them for an exchange. They lost them. Now its been past 60 days. They wont give me an exchange or refund. Im 86 yrs old and live on ss this was a lot of money for me. This is a bad company that does not honor their word. They acknowledge my order but still wont give me a refund or exchange. Buyers beware not an honorable company.

      Business Response

      Date: 07/11/2023

      We do not recognize the Better Business Bureau as a legitimate company. Therefore, we will not be responding to any further communications.

    • Initial Complaint

      Date:06/27/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received the wrong product. Plain and simple.After a dead-end with their cs, I filed a chargeback dispute for items not described with my credit card company.They failed to respond/or didnt prove their case which is interesting because a cc company is neutral .They were aware of said chargeback. They made no overtures to placate me.Instead, they decided to take the path Id submit is aggressively unfriendly and instead opted to to delegate their customer service to your debt agency instead of sending me the correct product like any other rational or sane company would have chose to do so.If they had the correct product and sent it to me, then this problem wouldnt exist.But they didnt. They did nothing. Until they lost the credit card dispute.Upset they lost by their own hand, they try to double-dip.So am I to believe that the debt agency who they hire will be a neutral 3rd party in this matter? Of course not.If they think they think they have a case, they can *** me in small claims court. I have now the proof they were now aware of the item not as described chargeback in their notes.I am requesting they immediately rescind the debt collection from pioneer collection agency.

      Business Response

      Date: 06/28/2023

      We do not recognize the Better Business Bureau as a legitimate company. Therefore, we will not be responding to any further communications.

    • Initial Complaint

      Date:06/11/2023

      Type:Sales and Advertising Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Call in to buy mocissions, I wear ****, was told to buy size 12, they arrived and we too big, I asked for and exchange I said I would pay shipping, I was told no they are ponies and the owner is a fake **********

      Business Response

      Date: 06/21/2023

      We do not recognize the Better Business Bureau as a legitimate company. Therefore, we will not be responding to any further communications.

    • Initial Complaint

      Date:04/27/2023

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I seen a seal on the ** and went to site to buy the item and when it came they bate and switch it. I order king size and they sent me full size. I don't have any they of bed in my house so no need to buy any of these. I tried to talk to them and they said flat out no. all i want is to send them back and get the money back and not deal with them any more

      Business Response

      Date: 04/27/2023

      We do not recognize the Better Business Bureau as a legitimate company. Therefore, we will not be responding to any further communications.

      Customer Answer

      Date: 04/27/2023

       I am rejecting this response because:
      How can you be a ******** and not look for a peaceful resolve. all I was asking for is an exchange not money back, not to respect the BBB .you must have done some not so good thing to people for you to have made that statement. just saying

    • Initial Complaint

      Date:04/22/2023

      Type:Sales and Advertising Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered percale sheets from my pillow in King size. The fitted sheets was bigger than a king size and not fitting my mattress. They offered no resolution to the mis-sized sheets which was obviously a defect. They just said it was a final sale with no quarantee. So basically they knowingly sold me defective sheets And refused to replace or refund.I feel scammed because i still paid $60 including the tax and shipping.I believe the claimed ********* who loves his country is having his sheets made over seas and not backing up his product while scamming consumers. Perhaps he wears a cross around his neck to fool people into trusting him. He calls BBB an illegitimate business which means this will never be resolved. How convenient!I just want what I paid for or replaced.

      Business Response

      Date: 04/24/2023

      We do not recognize the Better Business Bureau as a legitimate company. Therefore, we will not be responding to any further communications.

      Customer Answer

      Date: 04/24/2023

       I am rejecting this response because:
      Company obviously isnt owing up to their defective product and demonstrates poor business practices.

    • Initial Complaint

      Date:04/13/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased My Pillow percale sheets for $100, my sheets were infested with bedbugs. I have had to spend an additional $2000 to have my home exterminated, and we are still fighting this battle. I have called and emailed in an attempt to resolve this issue without lawyers or involving outside intervention. My attempts have been ignored and I am disgusted with the handling of my issue. I have expended additional resources to send the sheets back at my own expense.

      Business Response

      Date: 04/14/2023

      We do not recognize the Better Business Bureau as a legitimate company. Therefore, we will not be responding to any further communications.

      Customer Answer

      Date: 04/14/2023

       I am rejecting this response because:

      This was an automated response, and does not resolve my issue.

      Business Response

      Date: 04/14/2023

      We do not recognize the Better Business Bureau as a legitimate company. Therefore, we will not be responding to any further communications.

      Customer Answer

      Date: 04/14/2023

       I am rejecting this response because:

      No resolution 

    My Pillow, Inc. is NOT a BBB Accredited Business.

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