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Business Profile

Pillows

My Pillow, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pillows.

This business has 1 alert

Important information

  • Customer Complaint:
    Better Business Bureau accepts and reports customer complaints
    against MyPillow within the consistent manner and process it does for any
    business located in its services area throughout Minnesota and North Dakota. As
    of June 2019, MyPillow notified BBB that it will no longer attempt to resolve
    any customer disputes submitted through BBB’s systems, although BBB will fulfill its responsibility by forwarding your
    complaint to the company.

Complaints

This profile includes complaints for My Pillow, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

My Pillow, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 70 total complaints in the last 3 years.
    • 18 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/26/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered two pillows, one for a male and one for a female, supposedly. When we received the pillows I found that, according to their color coding, they both were for female. I contacted My Pillow by email to explain what went wrong. I have received no reply whatsoever from MyPillow. Their pillows are no better than the ones available at Wal Mart.

      Business Response

      Date: 02/27/2023

      We do not recognize the Better Business Bureau as a legitimate company. Therefore, we will not be responding to any further communications.

      Customer Answer

      Date: 02/27/2023

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not satisfactory to me.

      Customer Answer

      Date: 02/28/2023

       I am rejecting this response because:

      I reject the response from My Pillow related to my BBB complaint

    • Initial Complaint

      Date:02/25/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Boycott My Pillow! Products are not as advertised. Disabled Veteran wasting money on products that are simply average. Got a better pillow from ******* for much less. This company is overpriced and used false advertising claiming their product is incredible. Not so! My pillow was supposed to be amazing but now there's my pillow 2.0 because 1.0 was terrible. Save your $ Go to *******

      Business Response

      Date: 02/27/2023

      We do not recognize the Better Business Bureau as a legitimate company. Therefore, we will not be responding to any further communications.

    • Initial Complaint

      Date:01/17/2023

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an order on 12-13-2022 and paid an EXTRA ***** for "3-5 day expedited shipping" which should've arrived at the latest 12-19-2024. Item arrrived in 11 days on 12-24-2022. This was not the "3-5 days expedited shipping " I paid an additional ***** for.I want the shipping charges refunded.

      Business Response

      Date: 01/18/2023

      We do not recognize the Better Business Bureau as a legitimate company. Therefore, we will not be responding to any further communications.

      Customer Answer

      Date: 01/18/2023

       I am rejecting this response because:

      My pillow company *****

    • Initial Complaint

      Date:12/26/2022

      Type:Order Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 3 inch king size pillow topper in June of 2020. In less than 2 years the topper sunk in on both sides of the bed. I called my pillow and was told that I needed to donate the topper to a non profit organization , then send them the receipt and they would send me a new one. Well the very next day i received a new topper. I did not open the box because this was not the agreement that we made. In the meantime I tried to donate the mattress topper like they requested but no one wanted it. So I called My Pillow and was told that if I didn't send them a receipt that I donated it, I would be charged the full amount for the new topper. What kind of way is this to honor a 10 year warranty by putting the burden on the customer to get rid of the topper. Meanwhile I gave it another try to donate it to no avail. After a couple of months of complaining to my pillow they finally agreed to send me a prepaid postage label so I could send back the new topper they sent me. So I still have a defective topper which i'm just going to get rid of. This company is awful. They should have given me at least half of my purchase price back. By the way the representative from my pillow told me to send an e-mail directly to ********************* ,l which I did, explaining everything, and he would respond. Well there was never any response.

      Business Response

      Date: 12/26/2022

      We do not recognize the Better Business Bureau as a legitimate company. Therefore, we will not be responding to any further communications.

      Customer Answer

      Date: 12/27/2022

       I am rejecting this response because:


    • Initial Complaint

      Date:12/15/2022

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 4 My Pillow 3 inch mattress toppers in Apr of 2020 for my brand new ******* Beauty rest queen **** (4). After using the mattresses for about a yr, I was going to ask ******* to replace them under warranty claim, but found that the toppers had stained all 4 of them which nullified my claim according to the ******* Beautyrest policy as I read and understood it. On July 11 of 2022 I contacted My Pillow *** customer support to inform them of the issue. I requested a refund and asked to be reimbursed for the damages to my ****. They stated they could not reimburse me but would send me more toppers if I showed proof I donated them. They also asked for photos of the issue to which I sent. After some back and forth they stated that the toppers were not the cause of the staining and said it to be a defective mattress. I disagreed and stated the reason as to why. In addition they kept telling me I had to donate the toppers to receive new ones which I didnt want because of the defects. I contacted Amazon customer support to see if they could help with a resolution since I bought it on their site. Amazon **************** contacted the company on multiple occasions over a period of a couple of months with out an resolution. Still to this day 12/15/2022 I haven't been able to get a reasonable resolution after numerous emails and contact. The company even went as far as to infer they didn't believe me. I would like for the company to be held accountable for their defective product and reimburse me for the monetary loss my family and I have incurred. The defective toppers (4) cost me $1,198.36. My damaged mattresses cost me a total of $5,599.96. I have tried to work this out at the lowest level but haven't been able to. I have photos of the damaged mattresses and mattress covers to prove my case.Thank you for your time, effort and swift resolution in this matter. V/r ******************************* Mobile: ************

      Business Response

      Date: 12/15/2022

      We do not recognize the Better Business Bureau as a legitimate company. Therefore, we will not be responding to any further communications.

      Customer Answer

      Date: 12/15/2022

       I am rejecting this response because:

      Anything to discourage the consumer/customer

    • Initial Complaint

      Date:12/08/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a mattress topper and it came with a 60 return policy. I contacted them and after contacting 10 different companies including my local landfill. No one will take the topper as a donation. According to my pillow I cant send it back I have to donate it and submit a receipt. After letting them know I cant find any one to except the topper as a donation, they keep giving me the run around. All I want is for them to honor their return policy. Before I ordered the topper I contacted my pillow to verify their return policies. So far Ive followed them as directed, and my pillow refuses to refund my money.

      Business Response

      Date: 12/09/2022

      We do not recognize the Better Business Bureau as a legitimate company. Therefore, we will not be responding to any further communications.

    • Initial Complaint

      Date:11/04/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      july 18 i pllaced an order for slippers size 8 l for ***** and never recieved them i sent *********************** 2 letters ether he sends me my slippers or send me a refund thankyou ************************* ******************************************************

      Business Response

      Date: 11/05/2022

      We do not recognize the Better Business Bureau as a legitimate company. Therefore, we will not be responding to any further communications.

    • Initial Complaint

      Date:09/23/2022

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      7/17/22 on that date i placed an order for my slippers size 8 up to now i never received them i sent two letters to my slippers and never received a answer i would like my slippers.

      Business Response

      Date: 09/23/2022

      We do not recognize the Better Business Bureau as a legitimate company. Therefore, we will not be responding to any further communications.

    • Initial Complaint

      Date:08/30/2022

      Type:Customer Service Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Entered by BBB staff LO Consumer purchased a pair of slippers for $49.98 and the charge on her card was for $67.49. She was later told there was a $12.95 shipping charge. The consumer states the slippers were wide width but still did not fit so she wanted to return them. She contacted the business and they provided her with a return label. She was told there would be a fee of $9.98 to return the slippers.. The consumer also requested that a break down of the charges be mailed to her but the business has not yet provided that.

      Business Response

      Date: 08/30/2022

      We do not recognize the Better Business Bureau as a legitimate company. Therefore, we will not be responding to any further communications.

    • Initial Complaint

      Date:08/26/2022

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      June 25, 2022 purchased 2 pairs slippers in 2 sizes for my 90 year old father.neither fit so we returned for refund. impossible to do as it took 3 weeks and 20 hours of phone calls to attempt to get a refund after the sippers were returned within the 60 day window.it was clearly an attempt by the seller to make it incredibly difficult, if not impossible, to return and get a refund for the product purchased, even though his advertisements tout the opposite.Horrible experience. *********************** is a *****.

      Business Response

      Date: 08/26/2022

      We do not recognize the Better Business Bureau as a legitimate company. Therefore, we will not be responding to any further communications.

    My Pillow, Inc. is NOT a BBB Accredited Business.

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