Reviews
This profile includes reviews for AscensionPoint Recovery Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
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Average of 84 Customer Reviews
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Review fromNaTea L
Date: 11/14/2024
1 starNaTea L
Date: 11/14/2024
This company is disrespectful my mother unexpectedly passed and now they want money for it. I closed all accounts in her name and the debt was forgiven however, this disgusting company wants my money. I have been grieving and they will not give me a break so I can close my estate account.
AscensionPoint Recovery Services, LLC
Date: 12/02/2024
Dear Ms. ********************* you for bringing your concerns to our attention. We would ask that you please accept this response on behalf of AscensionPoint Recovery Services, LLC, as an apology for any inconvenience or stress you may have experienced, as that truly is never our intent. More importantly, please accept our deepest condolences for your loss. In no way would we wish to make the administration of an estate more difficult for anyone than it already is.
As such, and because we take concerns of unwanted communications very seriously, we have updated our records and notified our client of the issues you have kindly shared. In addition, we have closed and returned the file in our office back to our client so neither you nor your family will receive any further communications from our office regarding these matters.
We want to thank you again for bringing your concerns to our attention, and again extend to you our deepest apologies and condolences. We hope our actions herein satisfactorily address your concerns, but if we are incorrect or there is anything more we can do, please feel free to contact me directly with any additional questions or concerns. I may be reached at *****************************, or TTY **************.Review fromMichelle W
Date: 11/13/2024
1 starMichelle W
Date: 11/13/2024
My grandmother has passed away and left nothing to us financially.
This was a horrible experience and really didn't need to letter they sent..
I know we don't have to pay any of her debt if she had any
Michelle *********.AscensionPoint Recovery Services, LLC
Date: 11/21/2024
Dear Ms. ***** / Ms. *********************** you for bringing your concerns to our attention, and please accept this response on behalf of AscensionPoint Recovery Services, LLC,as an apology for any inconvenience or stress you may have experienced. More importantly, please accept our most sincere condolences for your loss of your grandmother.
To provide a bit of background, our office specializes in estate recoveries for our clients and our efforts center on attempting to locate an authorized estate representative to assist in the resolution of accounts out of estate assets, if any. You are correct in that neither you nor any family or person(s) handling the estate are personally responsible for any estate matter placed in our office, and we always do our best to make that clear in every communication. Moreover, we always take any request to end further contacts very seriously, and in light the information you have kindly shared, we have updated our records and notified our client of the same. Further,we have closed and returned this matter back to our client to ensure that neither you nor your family will receive any further communications from our office regarding this matter.
We again do apologize for any inconvenience or stress experienced through this process,and we do thank you for taking the time to notify us of your concerns. We trust our actions herein satisfactorily address your concerns at this time, and if there are any additional questions or concerns, please feel free to contact **** may be reached at ******************************, or TTY **************.Review fromCrystal T
Date: 11/12/2024
1 starCrystal T
Date: 11/12/2024
My beautiful daughter Corlie J T***** passed in late June & I'm getting a letter from this trashy company about a debt is very unacceptable. My daughter was only 22 years old and she had NO assets. The only thing she had was clothes & I gave them away. Her car was given back to tbe bank. There is no estate, so leave my alone!! I'm trying my best to raise her special needs 2 year old. I definitely don't need this added stress in my life.AscensionPoint Recovery Services, LLC
Date: 11/13/2024
Dear Ms. ******************** you for bringing your concerns to our attention, and please accept this response on behalf of AscensionPoint Recovery Services, LLC,as an apology for any unwanted communications. More importantly, please accept our deepest and most sincere condolences for the loss of your daughter.
To provide a bit of background, our office specializes in estate recoveries for our clients and our efforts center on attempting to locate an authorized estate representative to assist in the resolution of accounts out of estate assets, if any. However, because we take concerns such as yours very seriously, we have updated our records and notified our client of the ******* addition, we have closed and returned the file in our office back to our client to ensure that neither you nor your family will receive any further communications from our office regarding this matter.
We again do apologize for any inconvenience or stress experienced through this process, and we do thank you for taking the time to notify us of your concerns. We trust our prompt actions herein satisfactorily address your concerns at this time, and if there are any additional questions or concerns,please feel free to contact me. I may be reached at ******************************, or TTY **************.Review fromKelly L
Date: 11/08/2024
1 starKelly L
Date: 11/08/2024
My father died unexpectedly not even a month ago and I've gotten a phone call and 2 letters. Leave me aloneAscensionPoint Recovery Services, LLC
Date: 11/22/2024
Dear Ms. ********************** you for bringing your concerns to our attention, and please accept this response on behalf of AscensionPoint Recovery Services, LLC,as an apology for any unwanted communications. More importantly, please accept our most sincere condolences for your loss of your father.
To provide a bit of background, our office specializes in estate recoveries for our clients and our efforts center on attempting to locate an authorized estate representative to assist in the resolution of accounts out of estate assets, if any. In light the information you have kindly shared, we have updated our records and notified our client. Further, we will close and return this matter back to our client to ensure that neither you nor your family will receive any further communications from our office regarding this matter.
We again do apologize for any inconvenience or stress experienced through this process, and we do thank you for taking the time to notify us of your concerns. We trust our prompt actions herein satisfactorily address your concerns at this time, and if there are any additional questions or concerns,please feel free to contact me. I may be reached at ******************************, or TTY **************.Review fromAmanda O
Date: 09/25/2024
1 starAmanda O
Date: 09/25/2024
These creeps called my mother today and told her her son was dead. She called me as I was walking through the door to work, upset and scared that her son was dead. I then spent my first few hours at work verifying that he was not deceased. They don't vet their information. They don't know anything about who they are calling about. They don't verify deaths. He is in a Puerto Rican Prison, and we are not Spanish-speaking. It was very difficult getting through to someone who could verify he had not died in jail. We were very concerned due to his mental health condition and situation. They're just getting tidbits of information and running with it regardless of possible consequences. It seems that if they can track down people's family members, they should be able to track death certificates. For two hours this morning, my mother believed her son was dead. They claim sensitivity training and professionalism. We didn't even know who they were; they never identified their true motivation for calling. The fact that there is a section on their web page titled "Why am I being contacted by ascensionpoint?" leads me to believe this is common practice. They should first identify themselves as debt collectors, then second state that they received a report that they may be deceased and provide the date of that report. But no they could not provide that information even when asked, they stated they could only talk to the executor of his estate. He collects social security and lives on the street when he's not incarcerated. If they know who his mother is, they should know at least this much.AscensionPoint Recovery Services, LLC
Date: 10/02/2024
Dear Ms. ******************* you for bringing your understandable concerns to our attention. In this case it appears possible that we may have received incorrect information, and we would like to extend our deepest and most sincere apologies for any confusion or stress experienced by you or your mother.
Moreover, because we take concerns such as yours very seriously, we immediately updated our records and notified our client of the concerns you have kindly shared. In addition, we have closed and returned the file in our office back to our client to ensure that neither you nor your family will receive any further communications from our office regarding this matter.
We want to thank you again for bringing your concerns to our attention, and again wish to extend to you our deepest apologies. We hope our actions herein satisfactorily address your concerns, but if we are incorrect,do please feel free to contact me directly with any additional questions or concerns. I may be reached at ******************************, or TTY *************.Review fromCharles P
Date: 09/18/2024
1 starCharles P
Date: 09/18/2024
This company disgusts me, they are phishing for people’s personal information in disguise. They have sent me a letter saying how sorry feel about the passing of my father telling me if I have the authorization to act on behalf of his estate to contact them for personal representation. My father has been passed many years ago, there is no estate to represent because all matters according were settled many years ago. I also got a letter from the same company just a few weeks after my aunt passed as well.
Please look into this company and it’s business practices in trying to get peoples personal information by a phishing letter after the death of one’s family memberAscensionPoint Recovery Services, LLC
Date: 09/23/2024
Dear Mr. ******************* you for kindly letting us know of your concerns, and please accept this response on behalf of AscensionPoint Recovery Services, LLC,as an apology for any inconvenience you may have experienced. More importantly,please accept our deepest condolences for your loss. Do please understand, however, that our company is not conducting any sort of phishing campaign rather, we are a legitimate and licensed entity with an A+ BBB rating.
Notwithstanding, and because we take concerns of unwanted communications very seriously the moment we are made aware, we have updated our records and notified our client of the issues you raise. In addition, we have closed and will return the file in our office back to our client so you will not receive any further communication from our office regarding this matter.
We want to thank you again for bringing your concerns to our attention, and again extend to you our condolences. We hope our actions herein satisfactorily address your concerns, but if we are incorrect, do please feel free to contact me directly with any additional questions or concerns. I may be reached at ******************************, or TTY **************.Review fromRobin D
Date: 09/10/2024
1 starRobin D
Date: 09/10/2024
I am appalled by this company. My elderly parents received a phone call from these people asking to speak to me (I live abroad) about my ex-husband's debts. We have been divorced for over 25 years, and I didn't even know he had died. Not a nice way to find out. We were divorced for a very good reason and it upset my family and me to even have to hear his awful name again. Let alone a debt company trying to contact me for whatever he's done over the past 30 odd years. I asked for them to not contact me or my family again. This company and companies like it should have limits on who they contact. Absolutely disgusting.AscensionPoint Recovery Services, LLC
Date: 09/19/2024
Dear **********************:
Thank you for bringing your understandable concerns to our attention, and please accept this response on behalf of AscensionPoint Recovery Services, LLC, as a sincere apology for any inconvenience or stress you or your parents may have experienced as that truly was never our intent.
Moreover, because we take concerns such as yours very seriously, we have updated our records and notified our clients of the concerns you have kindly shared. In addition, we have closed and returned the files in our office back to our clients to ensure that neither you nor your family will receive any further communications from our office regarding these matters.
We want to thank you again for bringing your concerns to our attention, and again wish to extend to you our deepest apologies. We hope our actions herein satisfactorily address your concerns, but if we are incorrect,do please feel free to contact me directly with any additional questions or concerns. I may be reached at ******************************, or TTY *************.Review fromJaz G
Date: 09/09/2024
1 starJaz G
Date: 09/09/2024
I keep blocking their number and they keep calling me back... Get the hint. I don't want to talk to you. I lost my father back in Oct and I am sure they are trying to make me pay for whatever they think I should pay for my dad. Give it a rest... Honestly it is so annoying getting phone calls from you guys. Let people grieve without trying to get money out of them!AscensionPoint Recovery Services, LLC
Date: 09/16/2024
Dear **************:
Thank you for bringing your concerns to our attention, and please accept this response on behalf of AscensionPoint Recovery Services, LLC,as an apology for any communication attempts. But more importantly, please accept our most sincere condolences for your loss.
Please be advised that because we take concerns of unwanted communications very seriously the moment we are made aware, we have updated our records and notified our client of the issues you have kindly shared. In addition, we have closed and returned the file in our office back to our client to further ensure you will not receive any further communications from our office regarding this matter.
We want to thank you again for bringing your concerns to our attention, and again extend to you our deepest apologies and condolences. We hope our actions herein satisfactorily address your concerns, but if we are incorrect, do please feel free to contact me directly with any additional questions or concerns. I may be reached at ******************************, or TTY **************.Review fromNathan P
Date: 09/04/2024
1 starNathan P
Date: 09/04/2024
Ascension extortion of the elderly and grieving families of America recovery disservice. My parents have no unpaid debts and yet my widowed mother found a letter from these vipers in her mailbox. I cannot believe they have accredited bbb listing.AscensionPoint Recovery Services, LLC
Date: 09/19/2024
Dear **********************:
Thank you for letting us know of your very understandable concerns, and please accept this response on behalf of AscensionPoint Recovery Services, LLC, as a sincere apology for any inconvenience or confusion you may have experienced. More importantly, please accept our deepest condolences for your loss.
In light of the information you have kindly shared, we have updated our records and notified our clients of the concerns raised. In addition, we will close and return this matter back to our client to ensure that neither you, nor anyone in your family, will receive any further communications from our office regarding this matter. Unfortunately, our records do not reflect that we can provide more information at this time;however, an authorized estate representative could contact our office for more information should they so choose.
We want to thank you again for bringing your concerns to our attention, and again extend to you our apologies and condolences. We hope our actions and explanations herein satisfactorily address your concerns, but if we are incorrect, do please feel free to have the authorized estate representative contact our office to speak with any of our representatives. We may be reached at **************, or TTY **************.Review fromLaura B
Date: 08/31/2024
1 starLaura B
Date: 08/31/2024
My 90 year old mother recently passed. She lived on her social security and lived in a HUD apartment. There is no Estate of ****** *******. The only person in this family who has any money is ***** ********* ** ******* **. Maybe you should contact her for these debts.AscensionPoint Recovery Services, LLC
Date: 09/11/2024
Dear ******************:
Thank you for the information you have provided and please accept this response on behalf of AscensionPoint Recovery Services, LLC, as a sincere apology for any inconvenience or confusion you may have experienced.More importantly, please accept our deepest condolences for your loss.
In light the information you have kindly shared, we have updated our records and notified our client. In addition, we will close and return this matter back to our client to ensure that neither you, nor anyone in your family, will receive any further communications from our office regarding this matter.
We want to thank you again for bringing your concerns to our attention, and again extend to you our apologies and condolences. We hope our actions satisfactorily address your concerns. If more specific detail is needed, the authorized estate representative may contact our office to speak with any of our representatives; we may be reached at **************, or TTY **************.
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