Reviews
This profile includes reviews for AscensionPoint Recovery Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
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Average of 84 Customer Reviews
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Review fromJeremiah B
Date: 08/30/2024
1 starJeremiah B
Date: 08/30/2024
Disgusted thoroughly that businesses like this are allowed to exist. In America. In 2024. My wife died on the 30th of July this year and exactly one month later this trashy place starts sending emails and calling. SHUT. THIS. DOWN. If someone dies and they have funds they go to the family. If a poor person dies a paupers death and can't even afford to be interred or buried- their debts are to be absolved. This is the HUMAN way of doing things, not false-flag fake compassion like these "people" display constantly.
Good day.
AscensionPoint Recovery Services, LLC
Date: 09/03/2024
Dear ****************:
Thank you for bringing your concerns to our attention and please accept this response on behalf of AscensionPoint Recovery Services, LLC, as an apology for any inconvenience or confusion experienced. As we do try to respond timely to issues raised in this forum, we would very much like to investigate your concerns further, update our records to rectify this situation, and notify our client(s) to ensure that your concerns are fully addressed. However, based upon the limited information received, we are unable to locate the appropriate matter in our office to do so. If you are willing, please contact our office at **************, or TTY **************, to provide additional information so that we may ensure this matter is promptly rectified to everyones satisfaction, as we do take concerns such as yours very seriously.
Thank you again for notifying us of your concerns, and again,please again accept our apologies.Review fromMelissa L
Date: 08/27/2024
1 starMelissa L
Date: 08/27/2024
YOU GUYS ARE SO SICK. SHAME ON ALL OF YOU!!
HOW DARE YOU TRY TO SCAM PEOPLE AFTER THEIR FAMILY MEMEBR HAS PASSED AWAY. IF YOU CONTACT ME OR ANY MEMBER OF MY FAMILY AGAIN, I WILL TAKE FURTHER ACTION. WE DONT NEED YOUR FAKE APOLOGY. GO GET A REAL JOB.AscensionPoint Recovery Services, LLC
Date: 09/06/2024
Dear ************:
Thank you for bringing your concerns to our attention and please accept our most sincere condolences for your loss. In no way do we wish to provide hollow apologies or otherwise make the administration of an estate more difficult for anyone than it already is. Do please understand, however,that our company is not attempting any sort of scam rather, we are a legitimate and licensed entity with an A+ BBB rating.
Notwithstanding, and because we take concerns of unwanted communications very seriously the moment we are made aware, we have updated our records and notified our clients of the issues you have kindly shared. In addition, we have closed and returned the files in our office back to our clients so neither you nor your family will receive any further communications from our office regarding these matters.
We want to thank you again for bringing your concerns to our attention, and again extend to you our deepest condolences. We hope our actions herein satisfactorily address your concerns, but if we are incorrect do please feel free to contact me directly with any additional questions or concerns. I may be reached at ******************************, or TTY **************.Review fromEileen M
Date: 08/23/2024
1 starEileen M
Date: 08/23/2024
Contacted by AscensionPoint at my mobile number. Deceased mother does not have any questionable debt. After researching this company online, I chose to not return call.AscensionPoint Recovery Services, LLC
Date: 09/03/2024
Dear ************************:
Thank you for letting us know of your concerns through the BBB, and please accept this response on behalf of AscensionPoint Recovery Services, LLC, as a sincere apology for any inconvenience you may have experienced. More importantly, please accept our deepest condolences for your loss.
Because we take concerns about unwanted communications very seriously the moment we are made aware, we have updated our records and notified our client of the concerns raised. In addition, we will close and return this matter back to our client to ensure that neither you, nor anyone in your family, will receive any further communications from our office regarding this matter.
We want to thank you again for bringing your concerns to our attention, and again extend to you our apologies and condolences. We hope our actions herein satisfactorily address your concerns, but if we are incorrect and you would like to address this concern further, do please feel free to contact our office at **************, or TTY **************.Review fromND T
Date: 08/12/2024
1 starND T
Date: 08/12/2024
They give ghouls a bad name.
Harassing a grieving family, these people don't even remotely resemble humans.AscensionPoint Recovery Services, LLC
Date: 08/20/2024
Thank you for bringing your concerns to our attention and please accept this response on behalf of AscensionPoint Recovery Services, LLC,as an apology for any inconvenience you may have experienced. Please understand that we would very much like to address the concerns raised in this forum, but with the limited information provided, we are unable to identify a specific account.
In that vein, and in order for us to update our records regarding your concerns, as well as notify our client(s) of the same, we would respectfully ask that you please contact our office at **************, or TTY **************, to provide additional information so that we may ensure this matter is promptly rectified to your satisfaction.
Thank you again for notifying us of your concerns, and again, please accept our apologies for any inconvenience.Review fromJustin G
Date: 08/10/2024
1 starJustin G
Date: 08/10/2024
I have no idea how you got my number, my grandmother passed and they are calling all of our family begging for information and money. I have no clue what her finances were and do not care. Leave us alone, what she owed is not my problem, not any of my other families problem, it was her problem and she is gone now, she had absolutely no money so you're out of luck. Stop harassing usAscensionPoint Recovery Services, LLC
Date: 08/20/2024
Dear **************:
Thank you for bringing your concerns to our attention, and please accept this response on behalf of AscensionPoint Recovery Services, LLC,as an apology for any inconvenience or stress you may have experienced, as that truly is never our intent. More importantly, please accept our most sincere condolences for your loss. In no way do we wish to make the administration of an estate more difficult for anyone than it already is.
As such, and because we take concerns of unwanted communications very seriously the moment we are made aware, we have updated our records and notified our client of the issues you have kindly shared. In addition, we have closed and returned the file in our office back to our client so neither you nor your family will receive any further communications from our office regarding this matter.
We want to thank you again for bringing your concerns to our attention, and again extend to you our deepest apologies and condolences. We hope our actions herein satisfactorily address your concerns, but if we are incorrect do please feel free to contact me directly with any additional questions or concerns. I may be reached at ******************************, or TTY **************.Review fromIC B
Date: 08/09/2024
1 starIC B
Date: 08/09/2024
Ms. Martin - Ascension Point Recovery Services, LLC - Too bad there is not a zero or deplorable star (nicer words than I would like to use!!!!!!!!)
SHAME ON YOU!!!
I agree with (David H). "Any company that contacts relatives of a deceased person regarding their "estate" should be put out of business. It is absolutely reprehensible and outrageous that I was contacted regarding my brother who passed away unexpectedly. He doesn't have an "estate."" In our family it was our beloved father, husband, granddad, and friend of the our community.AscensionPoint Recovery Services, LLC
Date: 08/21/2024
Dear IC BR:
Thank you for letting us know of your very understandable concerns, and please accept this response on behalf of AscensionPoint Recovery Services, LLC, as a sincere apology for any inconvenience or confusion you may have experienced. More importantly, please accept our deepest condolences for your loss.
By way of background, our office specializes in estate recoveries for our clients and our efforts center on attempting to locate an authorized estate representative to assist in the resolution of accounts out of estate assets, if any. We certainly do empathize with the concerns you have expressed and share in the frustrations associated with certain aspects of the estate administration process.
Notwithstanding, and in light the information you have kindly shared, we have updated our records and notified our clients of the concerns raised. In addition, we will close and return these matters back to our clients to ensure that neither you, nor anyone in your family, will receive any further communications from our office regarding these matters.
We want to thank you again for bringing your concerns to our attention, and again extend to you our apologies and condolences. We hope our actions and explanations herein satisfactorily address your concerns, but if we are incorrect, do please feel free to have the authorized estate representative contact our office to speak with any of our representatives. We may be reached at **************, or TTY **************.Review fromCC N
Date: 08/08/2024
1 starCC N
Date: 08/08/2024
This place is disgusting. They called me several times in regards to my dad who passed away 8 months ago! 8 MONTHS! When I refused their calls, they called my husband refusing to tell him what company it was until he gave them information or handed me the phone, the guy was incredibly rude to me and my husband and after the second time he huffed because I was demanding the company name, I hung up on him, they then called and sent a letter to my dad's EX wife, of which I told her to burn the letter. Then they went after my sister and I just recieved a letter in the mail fishing for money. There is no "financial on the state". Stop looking for money, this company is garbage, the employees are ******** and they can all kindly **** ***.AscensionPoint Recovery Services, LLC
Date: 08/19/2024
Dear CC Nu:
Thank you for letting us know of your very understandable
concerns, and please accept this response on behalf of AscensionPoint Recovery
Services, LLC, as a sincere apology for any inconvenience or confusion you may
have experienced. More importantly, please accept our deepest condolences for the
loss of your father.
By way of background, our office specializes in estate
recoveries for our clients and our efforts center on attempting to locate an
authorized estate representative to assist in the resolution of accounts out of
estate assets, if any. We certainly do empathize with the concerns you have expressed
and share in the frustrations associated with certain aspects of the estate
administration process.
Please understand, however, that as part of that process, we
have an obligation to protect confidential financial information for a decedent
from disclosure to unauthorized third parties, and as such, we are required to
proceed through a verification protocol to ensure that no unauthorized
disclosures occur. As you may know, we must comply with applicable privacy laws
and are charged with preserving the integrity and security of account
information on file, as well as preventing possible fraudulent activity
resulting from information being obtained by unauthorized third parties. It is
with this in mind that our verification questions are contemplated, and while
we understand the somewhat off-putting tenor of this process, please understand
that we simply cannot disclose account information without first obtaining
verification that the person with whom we are communicating is in fact the
authorized party for the estate.
Notwithstanding, and in light the information you have
kindly shared, we have updated our records and notified our client of the
concerns raised. In addition, we will close and return this matter back to our
client to ensure that neither you, nor anyone in your family, will receive any
further communications from our office regarding this matter. Further, we will
review any and all conversations you have had with our office and take the appropriate
remedial action should we discover unsatisfactory performance by one of our
agents.
We want to thank you again for bringing your concerns to our
attention, and again extend to you our apologies and condolences. We hope our
actions and explanations herein satisfactorily address your concerns, but if we
are incorrect, do please feel free to have the authorized estate representative
contact our office to speak with any of our representatives. We may be reached
at (888) 806-9074, or TTY (800) 877-8339.Review fromDavid H
Date: 07/31/2024
1 starDavid H
Date: 07/31/2024
Any company that contacts relatives of a deceased person regarding their "estate" should be put out of business. It is absolutely reprehensible and outrageous that I was contacted regarding my brother who passed away unexpectedly. He doesn't have an "estate."AscensionPoint Recovery Services, LLC
Date: 08/07/2024
Dear ********************:
Thank you for bringing your concerns to our attention and please accept this response on behalf of AscensionPoint Recovery Services, LLC,as a very sincere apology if we reached out to you earlier than expected, or for any confusion or stress experienced during this time. More importantly, please accept our deepest condolences on the loss of your brother.
Because we take concerns about unwanted communications very seriously the moment we are made aware, we have updated our records to reflect the information you provided. Further, we have notified our client of this occurrence, have closed and will return our file back to our client. As such,you will not receive any further communications from our office regarding this matter.
We again do apologize for any inconvenience or stress experienced through this process, and we thank you for taking the time to notify us of your concerns. If there is anything more we can do to assist in this matter, please do not hesitate to contact me. I may be reached at *****************************, or TTY **************.Review fromMary K
Date: 06/02/2024
1 starMary K
Date: 06/02/2024
Just got your letter today. How dare you vultures try and swindle $ from my loved ones estate which has NO debt! You are scammers who prey on ppl at their most vonerable when they are grieving. Everyone reading this throw AscensionPoint Recovery Services, LLC m’s correspondence in the trash and block all their #s if they try to call you. What POS!AscensionPoint Recovery Services, LLC
Date: 06/04/2024
Thank you for bringing your concerns to our attention and please accept this response on behalf of AscensionPoint Recovery Services, LLC, as an apology for any inconvenience you may have experienced. Please understand that we do our best to respond timely to issues raised in this forum as we would sincerely like to assist you with any questions or concerns you may have, and also dispel any misconception that we are a scam.In that vein and in order for us to update our records regarding your concerns, as well as notify our client(s) of the same, we would respectfully ask that you please contact our office at *************************, to provide additional information so that we may ensure this matter is promptly rectified to your satisfaction.Thank you again for notifying us of your concerns, and again, please accept our apologies for any inconvenience.Review fromMarlena H
Date: 05/30/2024
1 starMarlena H
Date: 05/30/2024
I was contacted today about my mother's estate who passed away in February of this year. Her Florida law all of her debts and everything went to her husband who is currently incarcerated for the next 25 years. I explained to the gentleman that all of the debts became his and he would have to take it up with the Florida department of corrections on how to contact her husband. He asked if there was any probate hearings or any other executors to her account which I stated as of right now there are zero. He stated that information was mailed to the address on file which he could not confirm which address to make sure that it was even sent to a legitimate address that belonged to my mother. I explained to him that in the near future I may be going to probate court and it would be very beneficial on my behalf to have something in writing that there is a company trying to obtain part of her estate if there is anything just so that way it can be dealt with sooner rather than later due to the circumstances of her husband. He proceeded to tell me that he was unable to give me even the slightest document just to state that they were trying to obtain information on her estates that I could take to the courts with the probate documentation that I was told I would need. At this point I am also unsure as to how your company obtained my phone number considering it is nowhere on anything that had her name or her husband's name on it. So I would really appreciate you not calling my phone anymore as I stated I have no idea how my phone number was even found to be a part of anything to do with her.AscensionPoint Recovery Services, LLC
Date: 06/06/2024
Dear ****************:Thank you for bringing your concerns to our attention, and please accept this response on behalf of AscensionPoint Recovery Services, LLC, as an apology for any inconvenience or stress you may have experienced, as that truly is never our intent. More importantly, please accept our most sincere condolences for your loss. In no way do we wish to make the administration of an estate more difficult for anyone than it already is.As such, and in light of the totality of the circumstances you have kindly shared, we have updated our records with your concerns and notified our client of the issues raised. In addition, we have closed and will be returning the files in our office back to our client so neither you nor your family will receive any further communications from our office regarding these matters.We again do apologize for any inconvenience or stress you may have experienced through this process, and we thank you for taking the time to notify us of your concerns. We trust our actions herein satisfactorily address your concerns at this time, but if not, please feel free to contact me. I may be reached at ******************************, or TTY **************.
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