Complaints
Customer Complaints Summary
- 282 total complaints in the last 3 years.
- 152 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Central Portfolio Control Placed a collection Actt#******** AgencyID: LRRC888864 on my Credit report in September 2023 for a Paid (7+yrs old) Past bill. (I CONTACTED THE CREDITOR DIRECTLY AND THEY DO NOT HAVE THIS IN THEIR FILES AS A DEBT UNPAID). Then in October 2023 they placed a delinquent alert on my account even though I have called and got busy lines that sound like nonworking lines. So, I have contacted them through their company website weekly for over a month, to no response from them on their end with any information and proof of the debt. THIS NEEDS TO COME OFF MY CREDIT AND THIS COMPANY NEEDS TO TREAT PEOPLE FAIRLY BY RESPONDING TO INQUIRES WITH PROOF OF LEGAL DEBT BEFORE RUINING SOMEONES CREDIT! THERE HAS BEEN NO WAY TO GET IN TOUCH WITH THIS COMPANY TO REMOVE THEM FROM MY CREDIT REPORT.
Business Response
Date: 11/03/2023
I am writing on behalf of Central Portfolio Control to express our gratitude for giving us the opportunity to address your concerns. We understand the importance of resolving any issues or inquiries promptly and efficiently. We want to assure you that we have taken immediate action upon receiving your inquiry. We have already notified our client, LUTHERAN MEDICAL GROUP, about your concerns. We are servicing four files for the consumer with the admission dates: 11/29/2018, 11/26/2018, 11/26/2018, 11/29/2018. The initial notification was sent to the consumer on all accounts at ******************************************************, *************** ** 46835, with no return service notification. We have submitted the deletion to the credit reporting agencies while the files are under Dispute/Investigation. For further assistance please contact our compliance department at **************.Initial Complaint
Date:09/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I reviewed my Consumer Reports and noticed that there are several inaccurate account(s) on my credit report.ACCOUNT NAME: ACCT# ********************************************* Cont. # PALL38XXXX ACCOUNT NAME: ACCT# ********************* # ******** ACCOUNT NAME: ACCT# ************************* # ********* ACCOUNT NAME: ACCT# ********************** # ******************** *************************** have assumed a vital role and have a responsibility to report Consumer information to the best of their ability with maximum accuracy.I contacted "THE COMPANY" and asked for them to investigate & remove the inaccurate account from my consumer report that they are illegally reporting, and I requested specifically the alleged original application bearing my signature and they have not been able to provide such proof to me.This is a violation of the Fair Credit Reporting Act, and these disputed items may not appear on my credit report if they can't be verified by any evidence or proof.Business Response
Date: 09/22/2023
Central Portfolio Control appreciates you giving us the opportunity to address your concerns. Our compliance department reviewed the complaint and determined that we are only servicing one account listed in the complaint " ACCOUNT NAME: ACCT# ********************************************* Cont. # PALL38XXXX". We have notified our client EMER PHY ASSOC NORTH JERSEY,PC of this inquiry and requested documents to validate the debt. Upon receipt the validation of the debt documents will be mailed to the consumer at *****************************************************************************. The initial notification letter was sent to the consumer on 06/02/2023, with no return service notification. We have submitted a dilation to the credit reporting agency's to delete the trade line from Central Portfolio Control, until further notice from our client. For further assistance please contact our compliance department at **************.Initial Complaint
Date:08/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This collections company just reported this erroneous debt of $315.00 from 2017 on 7/24/23 and it was also reported by collections company called ******************* on 5/28/23. These are unfair debt reporting practices and I want these removed from my credit. I have had the same email and phone number for over ****************************************** sent documentation of what this debt of $315.00 if for. I was told it was from 2017, and the statue of limitations has been exhausted please remove both from my credit.Customer Answer
Date: 08/11/2023
Nothing has ever been sent to me. It is showing up on my credit report and I called. They told me it was from a debt in 2017 and I have not received a thing from them. It is showing up twice on my credit report.Business Response
Date: 08/17/2023
Central Portfolio Control appreciates you giving us the opportunity to address your concerns. We have notified our client of this inquiry and requested documents to validate the debt. We have ceased all collection activity on this file until the debt is validated.We will mail the validation documents to the consumer as soon as they are received from our client. Once the document are received by the consumer she may reach out to our compliance department at ************. ThanksInitial Complaint
Date:08/08/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Checkmate. I do not have a contract with Central portfolio control, They did not provide me with the original contract as I requestedCustomer Answer
Date: 08/08/2023
Im not liable for this debt to consumer portfolio central because I have no contract with themBusiness Response
Date: 08/15/2023
Central Portfolio Control appreciates you giving us the opportunity to address your concerns. We have notified our client of this issue and requested documents to Validate the Debt. If you believe that this debt has been resolved or the amount set forth is not accurate, please send us documentation supporting your position including receipt,fraud affidavit, police report, copy of the *** etc. We have ceased all phone calls. For further assistance please contact our compliance department at ************** or **************.Customer Answer
Date: 08/16/2023
I am rejecting this response because:
Its not on me to produce anythingI demand the company show that I have a contract with them. They can notif they do not remove the account from my credit profile my next action will be contacting my attorney as this is in clear violation of my rights. If its not removed in the next 15 days that will be my next course of action.Business Response
Date: 08/17/2023
Central Portfolio Control appreciates you giving us the opportunity to address your concerns. We have notified our client of this inquiry and requested documents to validate the debt. We have ceased all collection activity on this file until the debt is validated.We will mail the validation documents to the consumer as soon as they are received from our client. Once the document are received by the consumer she may reach out to our compliance department at ************. ThanksCustomer Answer
Date: 08/17/2023
I am rejecting this response because:
Validation from the original company is not what Im requesting. I need validation that i owe central portfolio. In which I dont, I never signed any contract with them. Once again, I demand the account be deleted in 15 days of first contactInitial Complaint
Date:07/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Central Portfolio Control, Inc has illegally reported an account on my credit report. They are contacting me violating my privacy and HIPAA Law. I would like for this account to be removed off my credit report immediately. Date opened: 03/08/2023 Balance: $1775.00 Original Creditor: National Emergency Medical SerBusiness Response
Date: 07/26/2023
Central Portfolio Control appreciates you giving us the opportunity to address your concerns. We have notified our client ***********************, LLC of this inquiry. Central Portfolio Control followed all company, state, federal rules and guidelines. The initial notification letter was sent to the consumer on 03/09/2023. The validation documents have been requested from our client and will be sent to the consumer up on the receipt. For further assistance please contact our compliance department at **************.Initial Complaint
Date:06/29/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In March 2022, I was contacted by ******** (apartment complex I lived in in 2020) as they claimed I had not paid rent in the amount of $515.00. I sent them bank statements and highlighted the lease agreement showing the month of Feb was free; I paid Feb accidentally and therefore did not pay July (final month of the lease agreement) as I had already paid for a month I did not have to. Therefore, I had paid all $3090 of the lease agreement. This is supported by my bank statements. The managers acknowledge their mistake in charging me the $515.00 as they acknowledge that I in fact *did* pay everything I owed. They claimed they resolved this issue and I have send CPC an email chain showing this.However, CPC continues to harass me for the $515.00 that their client, ParkEast, acknowledges that I have *already* paid. CPC claims it will take a MONTH to review this, which will no doubt negatively impact my credit score! I need CPC to review the emails I send them IMMEDIATELY and acknowledge that I do not in fact owe them $515.00 as I have already paid that per their client, ParkEast.Business Response
Date: 07/06/2023
Central Portfolio Control appreciates the opportunity to address ********************* (Consumer) concerns.Our client, Plato Tx Iv Propco. L. p, is the owner of the debt and we have notified it of this inquiry. Our compliance department received the Consumers dispute and forwarded it to our client for investigation. Meanwhile, we have ceased all collection efforts and placed the file on hold. We will notify the consumer of the investigation results as soon as they are available. For further assistance, the Consumer may contact our compliance department at **************.Initial Complaint
Date:05/08/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
CENTRAL PORTFOLIO (Original Creditor: SOUND PHYSICIANS EMERGENCY MED) Account number: **********Date opened: 01/06/2023 Balance: $2,261.00 I received a notice that I have a collection from CENTRAL PORTFOLIO on my credit report. It says it was opened on 01/06/2023 for (balance) with account number starting in ********* that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the **** and FDCPA. I would liek for this collection to be removed ASAP or I will file a CFPB and FTC report.Business Response
Date: 05/17/2023
Central Portfolio Control appreciates you giving us the opportunity to address your concerns. We have notified our client ***********************, LLC of this inquiry. We are servicing two files for the consumer and initial notification letters were sent for both on 01/09/2023. The original creditor on both files is SOUND PHYSICIANS EMERGENCY MEDICINE OF **************, / ************** EM ER, admission dates: 11/30/2019 & 08/02/2019, physicians: ************************************************************ & ******************************* credit reporting, Central Portfolio Control followed all company,state, federal rules and guidelines. For further assistance, the Consumer may contact our compliance department at ************** during the hours of 8am through 8pm Monday through Friday central standard time.Initial Complaint
Date:05/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This customer keeps calling at different hours. I pick up the line and they drop the call. I called to see the reason for the call and learned they are looking for a ***** informed them they the have the wrong and they stated I called and informed them yes because they call and hang up which is completely poor business. They refused to stopBusiness Response
Date: 05/08/2023
Central Portfolio Control appreciates you giving us the opportunity to address your concerns. Our compliance team reviewed the phone number ************** which ***************************** *********** ( Consumer) provided, and determined there is no ***** associated with this phone number. We are servicing two files for ***************************** *********** ( Consumer) from ****************************************. For further assistance consumer may contact our compliance department at **************.Initial Complaint
Date:02/21/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I settled all debt with this company before securing my home loan. I worked diligently for nine months, settled all of my debt, and my credit score continued to rise until I noticed new collections reported by cpc. I called and spoke with ***************, team lead, in *********, who assured me that if I settled my debt for the two accounts they were reporting to the bureaus, she would email a letter stating debt was cleared. I paid both accounts off, repeatedly asking her when I would receive letter of deletion, and requesting a letter from her acknowledging my debt would be deleted following clearance of funds by my bank. THE ONLY LETTER I RECEIVED FROM ***** REFERENCED AN ACCOUNT I SETTLED IN MAY 2022. I NEVER RECEIVED THE LETTER SHE PROMISED TO SEND REGARDING THE TWO PAYMENTS I MADE IN OCTOBER 2022 DURING OUR INITIAL AND ONLY PHONE CONVERSATION. I PAID MY DEBT, SETTLED BOTH ACCOUNTS AND THE COLLECTIONS REMAIN ON MY CREDIT REPORT. MY CREDIT SCORE DROPPED SIGNIFICANTLY BECAUSE CPC HAS NOT REPORTED MY SETTLEMENT PAYMENT. I HAVE DISPUTED THE COLLECTIONS WITH ALL THREE BUREAUS AND CPC CONTINUES TO FRADULENTLY REPORT THESE ACCOUNTS. I AM PAYING A HIGH INTEREST RATE ON MY NEW AUTO LOAN DUE TO MY CREDIT SCORE, A SCORE THAT IS INACCURATE BECAUSE CPC REFUSES TO REPORT DELETION. MY PERSONAL TIME HAS BEEN MONOPOLIZED BY THIS MATTER AND IT IS CAUSING FINANCIAL, MENTAL AND EMOTIONAL STRAIN.Business Response
Date: 02/21/2023
Central Portfolio Control appreciates you giving us the opportunity to address your concerns. We have submitted the deletion to the credit reporting agencies and sent another deletion update today, to expedite the process. ******* Control Number is *********. For further assistance please contact our compliance department at **************.Customer Answer
Date: 02/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:02/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
CPC offered me a settlement for my reported debt in August 2021. I accepted and promptly sent payment in full. CPC reported the debt to my credit score this year and has begun hounding me almost every day for this debt that they settled with me on. I have been scammed and now my credit is suffering because of their shady business practices. My credit report needs to reflect that we settled for less and I want no further contact from this collection agency.Business Response
Date: 02/20/2023
Central Portfolio Control appreciates you giving us the opportunity to address your concerns. We have notified our client of this complaint. The consumer settled the invoice#********, balance of $70.00 in amount of $42.00 on 08/16/2021. We are currently servicing the invoce#A1917600022 from MERCY MEDICAL CENTER in amount of $1,297.88, admission date 6/25/2019, patient ZOEY ***, date of birth 6/25/2019. For further assistance please contact our compliance department at **************.Customer Answer
Date: 02/21/2023
I am rejecting this response because: I never received a debt validation notice before this was applied to my credit score.Business Response
Date: 02/21/2023
Central Portfolio Control followed all company,state, federal rules and guidelines. The initial notification letter was sent to the consumer on 08/26/2022. For further assistance please contact our compliance department at **************
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