Complaints

This profile includes complaints for US Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  US Bank

  Minneapolis, MN 55402-7000

  
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  U S Bank

  53 S Portage St Doylestown, OH 44230-1582

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  U S Bank

  830 N Court St Medina, OH 44256-1719

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  U S Bank

  115 N Chillicothe Rd Aurora, OH 44202-7797

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  U S Bank

  2630 Bailey Rd Cuyahoga Falls, OH 44221-2216

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told that i was in Foreclosure due to financial issues and losing my job. They placed me on an Unemployment Forbearance, only to cancel it months later for no reason. I was advised by *******, that I could be placed on a Modification with payments and that the Foreclosure would be stopped in an effort to save my home. I was sent Modification documents that required me to get a notary. I used a US BANK assigned Notary through Service link. The notary came to my home I signed my documents, and the notary took my documents to send via **** I was told a couple weeks later that there was an error on the documents. They stated the Notary put the wrong date. (No error of mine). I was told new documents would be sent to me, to do the process all over again. I was eventually sent new documents and again i used Service link (the ******* assigned Notary). *** ****** came to my home on 5/27/2025, I again signed my documents, she notarized them and took them again to be sent **** I confirmed that the documents were received by ******* on 5/28/2025. On 5/30/25 I received a call from ******* stating they still had not received the documents. I have already confirmed they were received and have the proof of delivery which i advised the representative. I called back and spoke with someone else who then said, they received the documents, but that ******* made an error on the documents and would be sending new ones again. I feel this is unethical and purposely being done to Foreclose on my home. I would like the Modification to be processed and completed to bring me out of Foreclosure. This is very unprofessional and feels calculated and untrustworthy.

  

  Business Response

  Date: 06/17/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding the Mortgage account. U.S Bank has confirmed an investigation was completed and a letter detailing the resolution was mailed on 06/16/2025. Please allow time for the letter to be delivered by the USPS. U.S. Bank followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at (888-342-5733). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:05/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a Business Essentials Checking Account with ********* at the *******, ** branch on April 3, 2025, for my company, **************. On April 22, I deposited a $5,000 check from a verified ********* client. Shortly after, my Zelle access was suspended, and I was denied access to my funds. Despite providing all requested identity verification documents on May 23, 2025, including my California driver's license, Social Security card, utility bill, and business lease, the bank's back office claimed I had filed an identity theft claim and refused to release my funds. I have never filed such a claim. This situation has caused significant financial hardship and emotional distress.

  

  Business Response

  Date: 06/11/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding a hold being placed on the account and being unable to access funds. ********* has confirmed that a verbal contact was made on 06/10/2025, and necessary steps were taken to address your concerns. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:05/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called your CS **** at the end of ****** to verify ******* *** trx payoff amount which would end in ******. She told me it was $903.56. I adjusted my last 3 payments to this amount so that the balance would be paid off. She was WRONG. Credit Cards are YOUR business. I adjusted my monthly payments based on what she told me. I will now have an outstanding balance of $1226 for the ******* balance transfer ending in June 2025. Yes, I get the statements, but I have added 2 other, later *** trxs to this account and wanted to double check the payoff balance for the *** Trx created in October 2023.I spoke on Sunday 5/25/2025 to ****** and *******. They just kept reading the same script: NO, you could not extend this balance trx for 2 months. Terms and Conditions, blah blah blah. They overtalked me throughout both calls.They would not listen to actually understand IT WAS ABSOLUTELY US BANK'S FAULT FOR THE INCOMPETENT US Bank CS GIRL I spoke to at the end of March 2025 for giving me the wrong payoff amount to begin with. ****** had kids running around yelling in the background. She only kept reading her script. You may as well have had a recording on a loop.She escalated my call before she hung up on me. Someone called within 5 minutes after ****** **** up on me. I did not pick up that call. I was still livid. The vm was cute. I could call a toll-free number and that anyone there would be happy to help. ****. Need person who can thinkg for themselves. In my experience with *******, that isn't possible.*I'm making a formal complaint to ******* so they can admit they were wrong: * I was given incorrect balance payoff information wherein I adjusted my payment amounts toward ***** *** trx payoff; resulting in a past due balance for ****** statement end date for the October 2023 *** Trx. *That I receive 3 extended months for ***** *** trx, with 0.00% APR while those payments are being made.*that NO current *** trxs will be affected from this dispute.

  

  Business Response

  Date: 06/17/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding the Payoff balance. U.S Bank has confirmed an investigation was completed and a letter detailing the resolution was mailed on 06/13/2025. Please allow time for the letter to be delivered by the USPS. U.S. Bank followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at (888-342-5733). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It was Saturday, May 24, 2025 at the *** machine at the ******* location in ******* on the corner of ****** and ***************, *********, ****. I went to withdrawal $500 from ******* and I could not find where the 500 came out. Im a senior citizen. It took the money back in the ban machine. The bank was open and the manager was there. He was very rude and unkind. He wouldnt answer any of my questions. He told me to call the one 800 number and did not even give me that which I did immediately they told me my $500 could not be gotten back because they use a third-party provider and they have to go through an investigation to get it back. I like many senior citizens live in part off of Social Security income. So when I tried to file the complaint on Saturday, they told me that I couldnt file it until the next day. I called the next day and the woman said that wasnt true. They couldve filed it for me on Saturday. I dont know what goes on with them Here we are it is Thursday and my money has not been refunded. Seems to me all they needed to do was count the money in the *** which Im sure someone does and no it was $500 over. Plus, they have cameras there that record everything.I have friends that use other banks that have done something similar and their bank got their $500 back the same day Because it was a holiday weekend. I wouldve understood if I had to wait till Tuesday what was further upsetting for me was the fact I called A ******* I got a third-party answering service offshore. Nobody wants to give their banking information to another country and a person there that could not be held accountable. Ive been a member of ******* for many many many years and I find this completely unacceptable. Their customer service has gone way downhill. It should not take 10 days to get your money back from an ***, especially with cameras and the ability to count the money. I advise anyone to never use *******.

  

  Business Response

  Date: 06/03/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding a dispute. ********* has confirmed that a verbal contact was made on June 2, 2025, and necessary steps were taken to address your concerns. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:05/29/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have savings & checking acct with USBank. In April, there was a mobile online transfer between my savings and checking account that I didn't authorize. When I called in, they looked into it and told me it was fixed. 2 days later it happened again. I spent 2 1/2 hours on the phone with a supervisor who assured me that it was fixed and wouldnt happen again. On May 27, an automatic transfer of ***** was transferred from my savings into my checking that I did not authorize. I called and spent another 2 hours on the phone with a supervisor who had me go through everything on my account and said she escalated the problem to IT but refused to let me speak to anyone in IT or Fraud so I can try to find out who is doing this and why it isnt resolved. Again she assured me it was fixed and wouldnt happen again. Today I get up & look in my account. ***** was transferred from my checking into savings, like the other 3 times and like I was assured wouldn't happen again. I called in AGAIN & asked for a ****************** answered the phone, only to begin with a lengthy useless conversation. She refused to transfer me AGAIN to anyone for help. I am being put through the same elementary steps again, all steps I have already done and she is refusing to help me unless I go through them again. They sent me an ********* went through the ********** isnt working, the instructions they are giving me are impossible since those items don't even show up on the app so I can't possibly do them! She is still refusing to transfer me unless I go through them AGAIN. I refuse to talk to her, she is condescending and rude and is sitting on the phone right now in dead silence because I refuse to go through these steps again, give her full access to my account online because I do not want her having access to anything of mine. I do not trust her, I want nothing to do with her. They are transferring money between my accounts without my authorization and refuse to stop and I want an investigation done

  

  Business Response

  Date: 06/13/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding Transfers and customer service. U.S Bank has confirmed an investigation was completed and a letter detailing the resolution was mailed on 06/12/2025. Please allow time for the letter to be delivered by the USPS. U.S. Bank followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at (888-342-5733). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:05/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute a fraudulent credit inquiry dated May 21, 2025, which was not authorized by me. I currently have an active fraud alert on my report.The fraudulent address used in the inquiry is:********************************************************* This information appears on my Experian report under Member ID: **************** request that you immediately remove this unauthorized inquiry, as well as any other inquiries or accounts associated with fraudulent activity, from my credit file.Thank you for your prompt attention to this matter.Sincerely,******* *****

  

  Business Response

  Date: 06/18/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding a credit inquiry. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 06/17/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

  Customer Answer

  Date: 06/19/2025

   I am rejecting this response because:
  
  
  

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few months ago I contacted ******* for Mortgage refinancing and I came to local office in ******** but the **** I meet stated they don't have mortgage specialist in office then she hand me business card of specialist. We talk on the phone everything went well. But long story short we finally come a term to closing. At the beginning of conversation I stated I will not able to afford of closing cost but there up front fee $512.00 that I have to paid for continued of application which I said I am okay. The closing she stated not to worry about that one ( there are option for closing cost I don't remember exactly that she explained me) I was like as long as I don't have to paid out of my pocket I am fine. May9 (Friday) I received an email from us bank stated " In order to avoid extending the rate lock we will need to closing tomorrow" So I called her to set time and place I said I can come 6:00pm because I did signed up for volunteer in my hospital for the morning. She told me we will come to your place ( I was like why ) but I finally said to meet me in my apartment. Same day Friday afternoon 3:41pm received another email from difference us bank I need to give $3446.04 ****** check or personal check to the representative for closing. I called her and I said I don't have that kind of money I might need to canceled or need more time to find the money for closing for tomorrow. She said call the representative If I wish to cancel. Saturday morning I sent email to the first **** I can come to your office on Monday anytime for closing. NO RESPONED for that email and I cant get my refund for $512 that I paid at the beginning. All this processed seem scam to me. Please advise me if there any misunderstood from me. All the last minute they want to close and hand the check at my apartment. It sound like scam to me. Why I can't have things done normal business hour and normal office. Also I like to get my money back. Thank you, Nuam Zam

  

  Business Response

  Date: 06/13/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding a mortgage and closing cost. U.S Bank has confirmed an investigation was completed and a letter detailing the resolution was mailed on 06/12/2025. Please allow time for the letter to be delivered by the USPS. U.S. Bank followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at (888-342-5733). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My debit card was accidentally thrown away in ********* in a pharmacy envelope. I called my local branch a week ago to request a new card and cancel the old one. I told them that I have several auto payments attached to my debit card and because it is the end of the month, I needed a new one to be expedited. I was told it would come in a couple of days. Now over a week later I have still not received the new one and today called my local branch on *********. I was told that a new one was never requested even though I had spoken to and requested it through a personal banker at this branch. This has caused huge problems as my automatic payments are being rejected. I have not generally had problems with *******, but this has caused huge difficulties.

  

  Business Response

  Date: 06/05/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding the debit card. ********* has confirmed that a verbal contact was made on 06/02/2025, and necessary steps were taken to address your concerns. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* Advertise that opening a new account will get 500$ promotion.I fulfilled all the conditions but they disqualified my claim saying that certain account transactions were not valid. This is a trick to disqualify the account opener from promotional amount they deserve. On top of that they have website (***********************************) which doesn't allow user to use some of the features like External transfer) I was only able to deposit my money online but I am still not able to do external transfer. What a joke. This bank is not a good Bank to work. Beware especially the Promotions they run t attract the new customers. Because they know once account is opened they will show some kind of clause or disclosure to unqualify the account opener from Promotion amount.Thanks.

  

  Business Response

  Date: 06/02/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding a sign on bonus. ********* has confirmed that a verbal contact was made on May 30, 2025, and necessary steps were taken to address your concerns. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/19/2025 I called usbank customer service and was told not to call again. I talked to *** in digital department. I was called about overdraft options. The mobile system keeps kicking me out and turning off my options. She was rude and problem went now where . My problems are not being handled properly and professionally from usbank. It is becoming a real problem.

  

  Business Response

  Date: 06/05/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding the mobile app and customer service. ********* has confirmed that a verbal contact was made on 06/04/2025, and necessary steps were taken to address your concerns. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have.