Complaints

This profile includes complaints for US Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  US Bank

  Minneapolis, MN 55402-7000

  
• 

  U S Bank

  1673 Pearl Rd Brunswick, OH 44212-3405

• 

  U S Bank

  8 E Main St Lucas, OH 44843-9701

• 

  U S Bank

  126 N Main St Hudson, OH 44236-2827

• 

  U S Bank

  222 E Smokerise Dr Wadsworth, OH 44281-8277

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This issue has happened since I first open an account with US Bank .This issue has happened since I first open an account with US Bank. I believe it was in March. Of 2023. There was unnecessary fraud from the account which they were go to do a second chance account and then finally just within the last few days. I find out that they were able to give me a normal account and I close my credit card with them because they were continuously being dishonest with me. I close the credit card account just before they were seeming to reconcile with me by allowing me to open a checking account. Unfortunately, even though they are offering that I am pretty much starting all over even though I had an account with them. . Unfortunately, even though they are offering that I am pretty much starting all over even though I had an account with them since March of this year. Also there phone service and me being promised a manager is not done in a timely manner because sometimes it takes days and sometimes weeks and sometimes months. They make promises and do not keep their word. I have ended up having to miss very important appointments and then having to miss Work on different occasions and end up having a migraine because of stress from them. One of the ways that they were dishonest is because they said I would receive a check from them this week which was stated to me last week that it would be sent to me next week and its at the end of the time that I was told that I was receive a check of $168.and change. Secondly, they had my address wrong by one number instead of ************** they had one **** bell st. Also, when I tried to update my phone number it takes at least a month or longer and I have to contact them multiple times and sometimes its more than an hour each time. For example, just recently I tried multiple times to update my number and I had to wait a few days for it to happen but unfortunately, instead of them erasing my old phone number they did not but just add my new number as a second number and kept the old number. This happens just about every time. On top of that there was a time that they entered , they incorrect amount of money that was being direct deposited from Social Security. Also, on top of that money has been being withdrawn from my credit card and they are saying that they have to wait until everything clears but I have been waiting for about two months already and they said I have to wait until October 13, 2023. I get different stories all the time and the representatives are rude and they only allow you to speak and get assistance for a short period of time on the phone when sometimes I have more than one issue to discuss. Also on top of that , they were saying that I could do a electronic check deposit since I have been with the bank since March of this year and that ended up not being true and I need my funds taken care of before midnight of September 30, 2023. Also, in multiple other areas, they have been given me nothing but runaround , and they made it impossible at first for me to apply at other banks when I have done nothing of my own fault. I have at least two friends who could testify of the US Bank poor customer service, especially to the disabled and seniors. I had a hard time choosing which US Bank because it has been more than one and it was a majority of the time 800 customer service phone number, and I do not know where I am calling as of it being the state in which Im calling to speak to the US Bank representative. They have cost me more than $1000. I wish I wouldve kept a financial document of everything but it should show the errors on my statements from them.

  

  Business Response

  Date: 10/03/2023

  We received your concerns and are in the process of researching and responding.  To protect your privacy, a response and any described enclosures will be mailed to you directly.

• Initial Complaint

  Date:10/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a prepaid Credit card on July 25, 2023. I got a message from them on July 29th says I was approved for the card. Money was withdrawn from my citi national bank account on the 25 in the sum of ******. I have not received my credit card or my money back as I requested. I was told upon request of refund I d have my money via email. It has been nearly a month and I still don't have a refund.

  

  Business Response

  Date: 10/03/2023

  We received your concerns and are in the process of researching and responding. To protect your privacy, a response and any described enclosures will be mailed to you directly.

• Initial Complaint

  Date:09/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 9th, 2023, I went to the Columbia Heights US bank branch to deposit $640 in cash into my bank account. This was at 10:03am. On Wednesday, September 13th, I notice my account was missing the money I deposited. I checked my receipt and I saw the teller put my money in the wrong account. I went to the branch and they told me they were sorry and the money would be back in my account on Friday the 15th end of day. I have checked my account and no deposit and I have called three times, and the representative will not answer her phone. She even emailed me to say she will give me an update and I received nothing. I want my money back into my account. The person so called supposed to help me is name *******.

• Initial Complaint

  Date:08/29/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been billed for two charges to the same business which I did not make. ********************************* for $90.89 and *****. I have talked to customer service, the fraud ********************** and management but no one will remove the fraudelent charges. They tell me the charges are valid because the chip was read but this is impossible because the card has never been out of my possession. Their technology must be more sophisticated than U. S Bank's. I pay dozens of charges each month because they are valid but I did not incur these charges. Please help, thank you very much.

  Customer Answer

  Date: 09/06/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I want to cancel the complaint.  The charges in question were associated with a different business name and town from where I made the purchases which is why I didn't recognize them.  I do apologize for the inconvenience.

   

  Thanks again,

  *****

• Initial Complaint

  Date:08/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Us bank has not resolved my account, I have no access since yesterday, and no one at the bank has a resolution. The bank says there is no hold, yet no money is able to go in or out of my account and online banking says there is a delay and should be resolved, yet it is not. It is illegal for the bank to hold my checking account.

  Customer Answer

  Date: 08/21/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I got my account fixed on August 18, 2023 for complaint 20487926
  Sent from ********************************* (************************)
  

  
  

• Initial Complaint

  Date:06/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  bank closed my account. the bank put a freeze on the account on ****** saying there was fraud activity. I was not notified about this situation until I tried to take out money from a ATM and my card was declined. I called the bank around the first week of 10-2021 to find out the problem. I was told the account is under investigation for fraud. I asked what kind of fraud, but they would only tell me fraud. On 9-29-2021 Texas work force commission made a ******* deposit to my prepaid realia card that TWC pays my benefits to an account TWC set up with U.S. Bank. I was issued a prepaid debt cark from U.S. Bank. TWC is the account ********************** and I am the card holder. I cannot do nothing to that account. I can only use the card to make payments or withdraws from a ATM. TWC is the only one who can make government check deposits. I could not get the freeze lifted so I could have access to my money. I asked if they could send the money back to TWC and i was told TWC would have to submit a request and give a reason why TWC wants the money returned but that never happened. The deposit and whatever money that was in the account was sent back to TWC instead of sending the money to me when the bank closed the account. that last deposit was in the account for 60 days. The money was sent back to TWC on 11-30-2021 and the account was closed on **********. I asked them to send a copy of the fraud investigation report and they refused to send a copy of the report. I talked to a lot of people from the bank and was told nothing but lies and everyone would give a different answer to the same questions I would ask. Now I cannot get the money back from TWC or the bank. So, I lost ******* dollars because of a fake fraud charge and the bank will not do anything to get the money back or pay me for their mistake.

  

  Business Response

  Date: 06/12/2023

  U.S.Bank reviewed the request and is unable to respond due to our inability to validate the complainant.

• Initial Complaint

  Date:05/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **********,I am writing to you as your **************** team has been completely unhelpful and deceitful. I have had a ********** account for roughly 20 years and recently opened a ********** credit card. This complaint is regarding the credit card.Due to being unable to make a recent payment due to life-changing issues, I have been called by your debt-collection department almost daily, from different numbers. I agreed to make a payment in full for the minimum balance, despite not being able to afford it at the time, due to them stating that they would remove the 2 late charges: $37.00 and $27.00. I made a payment for the full amount stated by the agent, and was told that they would be making the adjustment to my account. A few weeks later and no adjustment is made. Calling in? I'm told that they'll only adjust 1 and only if it was due to "fraud". The original request seems to never have been submitted.I am requesting that you credit either my Credit Card account or my bank/debit card with the $64.00 promised. I would not have made this payment without the promise of the above, and it has financially hurt me. My account is current/up-to-date and I still receive regular calls asking me to pay the amount paid weeks ago because their "system has not yet updated".

  Customer Answer

  Date: 05/03/2023

  Hi ***,

   

  It looks like this was marked as a duplicate but it is not?

   

  I had another complaint from last August which was unrelated. It looks like that complaint was re-sent to the business while this new one was not?

   

  

  Business Response

  Date: 05/16/2023

  Re: Better Business Bureau Complaint 20003961
  
  Dear *********************************:
  
  For privacy reasons, a response has been mailed to the address listed in your complaint.
  
  Should you have any questions, please contact me at ************.
  
  Sincerely,
  ***************************
  Assistant Vice President
  Office of the President

• Initial Complaint

  Date:09/14/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently own a business. I currently have a business credit card with US Bank. In early September 2022, I called US Bank to ask if I could change the name and Tax ID number on this card or if I would have to apply for a new card. The woman I spoke to was very nice but she did not know what she was doing. She put me on hold twice to ask for help. When she came back I was told to write a letter to an address which she gave me. She told me to include my EIN number and other documents and write a letter to that address requesting the change and that it would be processed.After some time went by, I didn't hear back. One day I logged into my US Bank mobile app and my business credit card was no longer there. I called US Bank back and spoke with their ******************* They told me that not only can they not make the name and EIN number change, but that my existing business credit card was now restricted. I explained that I did not want this card restricted but I was told there's nothing they can do. I did not receive any type of correspondence prior to my existing credit card being closed and I never gave authorization to do so.I understand that I need to apply for a new credit card. This is fine and totally understandable. My complaint is that US Bank also blocked my current business credit card. This card should not be blocked. They assumed that the original business was closed and I did not state that to them. They closed this card without my consent or even reaching out to **** spoke with 2 supervisors in the ******************* which were named *** (female) and ************************ was the final person I spoke with. He told me there was nothing that can be done and rushed me off the phone. I asked for his manager and he would not give me that info. He said he didn't have a manager and I needed to contact the Office of the President which was only an address and fax number.Now US Bank is not willing to unblock my card.

  

  Business Response

  Date: 09/15/2022

  U.S. Bank reviewed the request and is unable to respond due to our inability to validate the complainant.Tell us why here...

• Initial Complaint

  Date:08/16/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1 month ago Elan Financial Services blocked my account for 1 week without any reason. I called them and they told me that they would like to know the name and date of birth of my wife (my wife was on that account for almost 20 years). Today I found that they canceled my autopayment without any warning. I used this autopayment also for almost 20 years. They charged me for $30 late fee. I request to refund this $30 and to restore my credit score due to "late" payment.