Complaints

This profile includes complaints for US Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  US Bank

  Minneapolis, MN 55402-7000

  
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  U S Bank

  1673 Pearl Rd Brunswick, OH 44212-3405

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  U S Bank

  115 N Chillicothe Rd Aurora, OH 44202-7797

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  U S Bank

  2226 State Rd Cuyahoga Falls, OH 44223-1430

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  U S Bank

  3705 Medina Rd Ste A Medina, OH 44256-6616

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was reconciling the banking account and noticed my personal checking and savings accounts were closed. I was not notified in any way and when I called USBank they told me my accounts were closed due to suspicious activity, though there are NO notes as to the source. This sounds like an excuse. The timing to bad because I use my checking account with the **** Compliant,No notification No resolution to protect from fraud and aid the account ***************************** time USBank has done this to my accounts. And with NO reason.This is pure recklessness The Department of Commerce must be investigated.

  

  Business Response

  Date: 03/12/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding account closure. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 03/11/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:02/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  been trying to close for 2 months,paid off then we got late bill paid that too THEY WERE CALLED TO CANCEL SEVERAL TIMES TO CLOSE ACCOUNT,last call was on dec 24th to cancel

  

  Business Response

  Date: 03/11/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding a card account closure. ********* has confirmed that a verbal contact was made on 03/10/2025, and necessary steps were taken to address your concerns. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:02/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took out a loan for a travel trailer and the first payment was due on 1-8-25. On 1-6-25 I called us bank and paid a payment over the phone of $308.00 and also set up an online acct that date. On ****** I went online and make 5 payments totaling $31,090.39. 1-10-25 I logged online to verify the loan was paid in full and received an error message stating that their system was under maintenance and try again later. 1-13-25 I called us bank to see why their system was still down and they said it wasn't, and it was placed there because none of my payments cleared. In talking to them I realized I had inadvertently put in the incorrect account number for my checking and to unlock my account so I could pay. They said since it was multiple payments that showed as "no account found" they locked my account permanently online. The instructed me to mail physical checks in the mail. 1-14-25 mailed two checks from my valid checking accounts and after a week they didn't clear. 1-21-25 I called ******* and they said I had to make a payment in person as my account showed a note "Closed to Post". I then tried to pay at the teller window and they also refused payment due to the "closed to post" note on my acct. They said to call ************. I called and talked to ***** He stated it's a back office issue and he'll send a note over to them to clear the lock by Friday 1-24-25. I called on 1-24-25 and was then told I can only pay with a wire transfer. I then called my bank at 930am and had them wire US Bank $31,280.00. They said it cleared at 11:30am that same day. On 1-26-25 I called ******* and was told it has not posted yet. I confirmed their routing and account number and it's correct. They had me use their account number and said to put my loan acct in the Memo/Comments box with my full name and address which I confirmed my bank also did.

  

  Business Response

  Date: 03/12/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding a loan payment and fees. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 03/11/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday Feb 20 2025 around 945/10am. I stopped in to get information about financing for vehicle. I had some questions only. As I have been checking out my options. I was not ready to submit an application. And this is my first time ever trying to get financed for something so frivolous. I wanted to be diligent on how I handled this and make sure its something I can actually benefit from. Or go ahead and repair my current vehicle. There were 2 ladies. One was a new person. So she had to go get a different lady to assist. That lady typed some stuff onto a computer. mean while she never sat down. She never showed me the screen monitor. I have no idea what she typed. Said she would send me a link of i decided to apply. But then by the end she said someone would call me probably in a few hours. I asked her again about the link. She kinda dismissed it. So i expected to hear from someone by end of day. She didn't really specify what they would be calling me about. But I was hoping to speak to someone more and get information about the process.But then i get home and I get notified from the credit bearu. That there was a hard inquiry on my report. So I called the 1800 number later that day, and told them I had no idea what the lady had done. This Is extremely upsetting. I haven't even 100% decided if im going to finance and here it was decided for me without my consent. I never consented or even talked at all about doing a credit application.I simply repeated that i wanted to get some *************** i have a hit on my credit! Please remove this from my credit. So I don't have to report it as fraud to the credit bearu please.Thanks in advance Have a great day

  

  Business Response

  Date: 03/06/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding unauthorized credit application and a branch employee. ********* has confirmed that a verbal contact was made on 03/04/2025, and necessary steps were taken to address your concerns. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a credit card with this bank. All this bank has done is lie about what they are going to do for me and my business. I will explain they gave me a $3000.00 dollars credit line. I asked for them to increase it to $6000.00 and they refused. So every week I hit the limit and they lock my card for 8 days so I cannot use it. Even after I paid them what they asked for. Then they tell me the card will be unlocked and you can use it the next day. The next day comes and they still have it locked. Now I can not use the card to buy blank tee shirts to print for my customers. They have lied to me 3 times already They said it was not going to be locked and you can charge things. Today 02/20/2025 I called them and paid them like a thousand dollars and they said they would unlock the card and it was still locked. All they do is lie to me. If I give them my account and routing number and I wire them the money. They are instantly paid right there in 3 minutes like using zelle or venmo. They are so crooked I paid them twice already close to $6000.00 dollars they took my money to cover my credit line and never unlocked the card so I can use it for my business. This is illegal but everyone is to chicken to complain about these crooks.

  

  Business Response

  Date: 03/06/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding the credit limit increase and payment holds. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 03/04/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

  Customer Answer

  Date: 03/06/2025

   I am rejecting this response because:

  I spoke to a ***** today. They are instructed to lie at this bank, buyer beware. Do not use this bank they will lie right to your face. I ended up hanging up on this person at the bank as she was so rude. Do not use this bank all they do is lie. They do not care about what you have to say. I hit my credit limit and called them and paid them so I can use the card for my business. They said you can use the card the next day and then they put a 8 day hold on the card after I paid them already. And I was not able to use the card. And we all know when money is wired it gets there in a minute or so. Again this bank is so crooked. I called the office of the President and they started with the lies again. Saying they never locked the account when they did. I could not use my credit card for purchases after I wired the money to them the following day. That's against the law.
  
  

  
  

  Customer Answer

  Date: 03/13/2025

  I will make this as clear as possible. I do not care about a credit line increase. I stopped using the card bemuse when I hit my limit. I would call and send them the money requested to unlock the card so I can use it the card. . Listen to this as this bank is so crooked. I wire the money they requested from me that day so I can use the card the next day. Then when I call the next day they tell me the money is on hold for 8 days. It already cleared they have the money. Then they hold the money for 8 days and make interest on my money meanwhile they don't let me use the card for 8 days either. Totally illegal. They are a bank so they will get away with it. At least it is published now for the consumer to read. Do not use this bank stay away run away.

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried to place a claim of fraud with the credit card company and they have been giving me the run around. Saying that they are sending me paperwork via mail but I have not received any paperwork. Asked for an email copy and they refused. It is easy to see that this is fraud as the company does not exist anymore. All I have asked for is the protection I was told I would have by using their credit card.

  

  Business Response

  Date: 02/25/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding a dispute claim. ********* has confirmed that a verbal contact was made on 02/24/2025, and necessary steps were taken to address your concerns. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:02/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding an error made by ********* that led to $500 being wrongfully taken from my business account. Check Details: Check Number: **** (dated 02/02/2020) Payee: **** ********* Bank: ********** (before ********* takeover) A new check (#****) for the same amount was issued and cashed in February 2020. Issue: In August 2024, ********* cashed the old, canceled check (#****), which was four years old. I filed a complaint, and ********* claimed my account was compromised and asked me to open a new account. However, I do not believe the account was compromised. ********* did not check the age of the check or ask for ID verification when the check was cashed. They also failed to provide a signature match between the original and new check. Failure to Resolve: Ive contacted **** *****, the branch manager, multiple times but have not received a satisfactory resolution. Im being asked to open a new account, which is time-consuming and unnecessary since ********* is at fault for not performing basic checks.Note: US Bank only showed me a copy of the canceled check I wrote and not the one she received and cashed which is check number ****. If they compare the two checks they will realize that check **** has a forged signature. Resolution Sought:I request a refund of $500 and reimbursement for the inconvenience caused by *********'s error.

  

  Business Response

  Date: 03/10/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding a check that was incorrectly cashed. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 03/07/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:02/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint regarding the negligence of a ********* representative in properly reviewing my account, which has resulted in a 123-point decrease in my credit score.Before the expiration of my deferment, I proactively contacted ********* to discuss my options. However, I was informed that my account had not yet been updated and was advised to either call back or wait for ********* to contact me by the end of the week. I was given no immediate options at that time. Unfortunately, due to this misinformation and lack of timely action, my credit score was severely impacted.This situation has caused me immense stress and anxiety, significantly affecting my health. The frustration and uncertainty of dealing with this issue, along with the financial repercussions,have taken a toll on my well-being.

  

  Business Response

  Date: 03/06/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding the credit reporting. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 03/05/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

  Customer Answer

  Date: 03/08/2025

   I am rejecting this response because:
  

   

  Dear Better Business Bureau,
  I am rejecting ********* response reply regarding my complaint. Their response is unacceptable because it does not fully address the damage caused by their error. Simply updating my credit report status from "60 days delinquent" to 60 Days Late to Current is not sufficient.
  This erroneous reporting was due to *********s negligence, not because of any fault on my part. Therefore, I am demanding the immediate and complete removal of the delinquency -"60 Days Late- current" from all three credit bureaus (Equifax, Experian, and TransUnion). Additionally, I requiring for my credit score to be fully restored to its original standing before this false report was made.
  I will not accept a partial resolution that leaves a negative **** on my credit history. ********* must remove all traces of this incorrect delinquency immediately, ensuring no lasting impact on my creditworthiness.

  Sincerly,

  *******

  
  

  

  Business Response

  Date: 03/19/2025

  On behalf of *********, we express our gratitude for giving us the opportunity to address your concerns. We understand the importance of resolving any issues or inquiries promptly and efficiently. ********* has confirmed that an investigation was reopened based on your response and is currently open for the concerns that you reported, and it might need some additional time to respond with the resolution. Please allow an additional 07 calendar days for a response. We appreciate your patience and apologize for the delay. If you have any additional questions, we encourage you to contact our complaints team at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been on hold for two hours for my credit card application to complete the verification and the underwriter told me my application is approved for a secured card but they transfer me and I cant get the *** on the phone its been two hours and no emails and no response from us bank the application number is **************.

  

  Business Response

  Date: 03/06/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding customer service and the hold times. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 03/05/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

  Customer Answer

  Date: 03/07/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:02/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* reported me to the credit bureaus over 57 cents of interest I didnt know had accrued. This lowered my credit by 75 points. Ive been a long standing customer with perfect history prior. Its ridiculous they would report me over this. They refuse to pull back the negative **** on my credit report. I made a payment to cover the interest on 11/26/24 and they dont show the payment. I also switched to paper statements in November but a glitch caused a failure. ******* wants to harm their members and fail to fix issues. Regardless of what occurred they should remove the negative reporting.

  

  Business Response

  Date: 03/06/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding the balance on the account and credit reporting. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 03/04/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have.