Complaints

This profile includes complaints for US Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  US Bank

  Minneapolis, MN 55402-7000

  
• 

  U S Bank

  53 S Portage St Doylestown, OH 44230-1582

• 

  U S Bank

  8 E Main St Lucas, OH 44843-9701

• 

  U S Bank

  85 W Main St Shelby, OH 44875-1205

• 

  U S Bank

  2630 Bailey Rd Cuyahoga Falls, OH 44221-2216

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a credit card with this company. Due to issues with my apartment complex, I was not receiving the mail from *******. I had to pay my car insurance on my US Bank credit card. I paid $100 on the card, then I paid $40 on it. I had the bank teller look at the account and was told the minimum H33373033**383635**33H was $114. I gave ******* my new address. They told me I could make the H33373033**383635**33H of $46 to get my account current. They told me it had to be done with another department. I made the H33373033**383635**33H. They told me I owed $257 and my minimum H33373033**383635**33H would be $40. I confirmed this information was correct and the *** told me yes. I went back to the bank and was told I owed $274 and my minimum H33373033**383635**33H was approximately $85. I called back to dispute it because I didn&#**;t have any control over the fact I wasn&#**;t receiving my mail. I paid the full amount and closed the account.

  

  Business Response

  Date: 03/12/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding not receiving monthly statements. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 03/11/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:03/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  US bank emailed me that they will close my checking account in ****************************** order for my account to be active, I have to withdraw using my ATM or make internal transfer. My account is active despite I haven't withdraw in ATM in many years because I pay everything credit card because I get cash back reward. I get direct deposit monthly from the ****************************** and the *********************** and sent to my US bank account. Since I got frustrated with *******, I decided to change 1 of my direct deposit to my ********************* I'm currently out of the country for vacation. I tried using my US bank debit card but it won't let me. I called ********** and spoke to Cendra, Juliya, Trsiha, Shee and ***** They told me that I have to make a travel notification from which one of the representative did to me but she didn't. I created my own travel notification in my online banking and still couldn't withdraw. It's very frustrating and stressful. If you don't want me to use my ATM outside the United States, please don't close my US bank account because I had this account for 15 years. I don't need to withdraw funds from the ***. Just leave my account alone..I'm a veteran with PTSD, I get stress easily.

  

  Business Response

  Date: 03/21/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding a card being blocked. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 03/19/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

  Customer Answer

  Date: 03/25/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a **** business card that i've had since 2021 last 4 digits 0993 with ~45K points. I went to redeem these points by shipping some gift cards to myself but discovered an old address. I can't change the address in the checkout in the rewards center despite switching my address to my correct and updated one (******* / *******************************************************************************************************). I tried calling and after an extended period of time gave up trying to reach a human. I should be able to edit my shipping address in the checkout portal but I can't and it hasn't updated after >24 hours. Please fix this and get back to me

  

  Business Response

  Date: 03/24/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding reward points. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 03/20/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Elan FIn SVC appeared on my credit report last month with a late payment, however I do not have a credit card with elan fin svc. I contacted the business and they did not have any of my information and could not find my information when I provided them my name, birthday, and social security card. They then asked me for a credit card number which I do not have. The report says the account was opened in 2020 and has been paid on since. I have made zero payments to this company in the last 5 years. I believe that this is not me. This information first came to light in 2025 on the credit karma. I disputed this with credit karma and Elan FIn SVC over online and phone - no information was provided that indicates this is me and both companies denied my dispute.

  

  Business Response

  Date: 03/18/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding an unauthorized account and credit reporting. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 03/17/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:03/04/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes, this **** had recently assessed $84.71 in Interest Charges for purchases that were incurred during an interest free period. I intend to pay-off the principal this month, and am requesting credit for the current interest charges and will ultimately close the account.

  

  Business Response

  Date: 03/21/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding an interest charge on the account. ********* has confirmed that a verbal contact was made on 03/19/2025, and necessary steps were taken to address your concerns. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

  Customer Answer

  Date: 03/25/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We opened a business account based on the offer of receiving an introductory bonus of $450 after using $4,500 within a certain period. We called multiple times and spoke with a representative, who always told us that the money would be deposited in October. However, October passed, and we never received the money. Eventually, they claimed that we had not complied with the requirements.A similar situation occurred with another business card we opened. However, after reviewing the issue, we were able to collect the bonus. As of today, we still have not received the money, and both our business and personal credit have been negatively impacted by this bank. These practices need to be addressed because a promise is a promise.

  

  Business Response

  Date: 03/18/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding an introductory bonus. ********* has confirmed that a verbal contact was made on 03/14/2025, and necessary steps were taken to address your concerns. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent a us bank Relia card from ******* after signing up for unemployment. My card was used while I was at work 3 hours away from the *******. My belief is that my card was copied by a skimmer and used to get cash back at ******* in the amount of$1003 and $803 and used to buy $53 of merchandise. I called us bank and was treated respectfully until I said I had a relia card and the agent changed her tone and treated me like I was not a costumer. Due to this I was not believed. I sent sworn statements from 4 co-workers stating I was 3 hours away working from this city where card was used without authorization. Skimmers were found at gas station I use daily and thats why I am sure they skimmed my card and pin number. skimmer was found 3 days before these charges. I just want my money back and to be treated as any other us bank customer instead of a 2nd class customer. ******* did not want to interact with me after stating I did not have an account just a Relia card

  

  Business Response

  Date: 03/18/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding unauthorized transactions and customer service. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 03/17/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:03/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a $500 gift card from a company with the website **********************, associated with ****** and ***** I activated the card but it didn't work in store card readers. I called their customer service number and they offered to send a replacement. Somehow they had my address already and just asked to confirm it. That surprised me since the gift card had been purchased by a grateful family whose child I taught and helped. The replacement card arrived looking very official but when I called to activate it, the automated system said they couldn't locate a card with that number. I called again. They sent a replacement for the replacement. Same thing all over again. I had since discovered that there are scores of complaints with the Better Business Bureau, naming this company in what appears to be a scam. This time when I called, I asked to speak with a manager and reached a woman named Tequira who said she was a manager, said she couldn't give me her full contact information, and said she has no capacity to activate cards by phone. After asking a number of other questions, she offered to close out the account and issue me a paper check. I noted how unusual and inefficient that seemed. I do not yet believe that I will receive that check. If I do, I imagine very few people would go through this many steps to recover their funds. I'd like to see this operation exposed/resolved on behalf of the many people who may have lost money purchasing their inoperable gift cards.

  

  Business Response

  Date: 03/21/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding a gift card. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 03/18/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:02/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against ********* for freezing my government benefit account without explanation and creating undue barriers to restoring access to my funds. ********* has not acknowledged or resolved my dispute. - ** ******:** Obligates institutions to provide clear procedures for error reporting. The steps imposed to unfreeze my account are unreasonably burdensome. **b. Consumer Financial Protection Act ****************** U.S. Banks conduct constitutes **Unfair, Deceptive, or Abusive Acts or Practices (UDAAP)**. Freezing an account without justification and imposing inaccessible resolution steps unfairly ***** consumers and obstructs access to legally entitled funds. **c. Right to ***************** Benefits** Federal protections ensure uninterrupted access to government benefits. By freezing the account without cause, ********* has unlawfully interfered with my ability to meet basic needs.

  

  Business Response

  Date: 03/13/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding hold being placed on the account. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 03/12/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When opening my account I was offered a new account bonus. I contacted support earlier in February and they stated I would receive my bonus on the 24th. I still have not received this bonus and have waited on hold for customer service for nearly an hour. I have met all the requirements of the new account bonus and have waited the correct time.

  

  Business Response

  Date: 03/12/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding a promotional bonus. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 03/11/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

  Customer Answer

  Date: 03/12/2025

   I am rejecting this response because: ******* contacted me twice to which I returned both calls but unable to reach anyone. They did not leave any information regarding the resolution in their messages or in this communication 
  
  
  

  Customer Answer

  Date: 03/14/2025

  This letter has not been received