Complaints

This profile includes complaints for US Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  US Bank

  Minneapolis, MN 55402-7000

  
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  U S Bank

  53 S Portage St Doylestown, OH 44230-1582

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  U S Bank

  115 N Chillicothe Rd Aurora, OH 44202-7797

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  U S Bank

  2226 State Rd Cuyahoga Falls, OH 44223-1430

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  U S Bank

  3100 Manchester Rd Ste 100 Coventry Township, OH 44319-1467

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Elan *** Credit Card Services P.O. Box ****** ***************************** Dear ****************** Request for Goodwill Adjustment I hope this letter finds you well. I am writing to address a past late payment(s) that appeared on my account and to request your consideration for a goodwill adjustment.Over the last year, I experienced significant challenges due to a combination of natural disasters and health crises, which created extenuating circumstances that affected my ability to make payments on time. These situations were beyond my control, and unfortunately, they impacted my financial stability temporarily.Since the occurrence of that late payment(s), I have made it a priority to ensure that my payments are made in a timely manner. I have been consistently on time with all payments since then, demonstrating my commitment to fulfilling my financial ************** a loyal *** consumer, I greatly value the relationship I have with both *** and Elan Financial Services. I have not only maintained my *** credit card account in good standing but also continue to finance my *** car loan with the same commitment to making timely payments. In fact my *** is more than 50% paid off. This is a huge accomplishment. My goal is to remain a loyal customer and continue to have a positive history with both my credit card and auto loan.Given the extenuating circumstances that led to the late payment(s) and my consistent, on-time payments since then, I kindly request that you consider removing the late payment(s) notation from my account as a gesture of goodwill. I believe this adjustment will more accurately reflect my commitment to meeting my financial obligations moving forward.Thank you for your time and understanding. I sincerely hope you can assist me with this request and look forward to continuing my relationship with Elan *** Credit Card ************************* regards,**** *****

  

  Business Response

  Date: 03/05/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding a goodwill request to adjust credit reporting. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 02/28/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

  Customer Answer

  Date: 03/05/2025

   I am rejecting this response because:

  The response is insufficient and does not address my complaint. I requested my concerns to be escalated up to the Executive leadership team and/or CEO for further review. 

  In addition,  it is unfair to state that a letter outlining the findings of your investigation was mailed on 2/28/25, but yet no resolution letter was attached to the BBB complaint for my review.

   As of today, Im still left waiting for a proper handling of my complaint  

   

  Thank you

   

  
  

  Customer Answer

  Date: 03/05/2025

  Hello-

  As of present date, I have not received a letter dated 2/28/25 sent via **** mail.

  I check my mailbox daily and nothing has been received. 

  Thank you 

• Initial Complaint

  Date:02/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 23rd, 2025, I applied for a credit card with ********* using my current mailing address: *******************************************************. However, without my consent, ********* made an arbitrary change to my unit number and street address. Consequently, they sent the new credit card to an incorrect address. When I called ********* to inquire about this unauthorized modification of my mailing address, they refused to provide any explanation. In response, ********* reissued a new card and sent it to the address I had provided during the initial application process. Despite making two additional calls to ********* to rectify the error, I still see the incorrect address in their system. I firmly believe that it is illegal for a bank to alter a customers account address without their explicit consent. Moreover, ********* failed to notify me about this change before sending the new credit card. I did not request a change of address, and it appears that they are unable to display my correct information in their system.

  

  Business Response

  Date: 02/25/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding an incorrect address. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 02/24/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a checking account with ******* in order to have my paychecks direct deposited. I had two paychecks deposited and have not been able to get the money from my second paycheck. I never received my debit cards in the mail. Someone stole them and deposited fake checks into my account and withdrew money. I found this out on November 22 2024 and immediately called *******. They shut down the account and said it would take no more than 90 days to investigate and then i would receive a cashiers check for whatever they owed me. I was told that it would be resolved much faster since all the activity on the account was stopped. Now when i call i get different answers as to when i will be able to get my money. Over $1200. My 2nd paycheck. They have kept that money from me since November 22nd. When i call im told to call back in a couple of days and they will have an answer yet every time i call back nobody knows anything. The account is closed. There have been no transactions since November 22nd. I want my paycheck released to me immediately.

  

  Business Response

  Date: 02/28/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding service funds being held and account closure. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 02/26/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:02/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have around ******************************** the *******. Supposedly, I should be able to transfer funds from the card to any other bank account in the ***. I have not been able to do this because of a technical problem. I need my money. I need to send money to my kids and I need part for myself. I live in ****** now. For 3 months, I have been calling them to solve the problem without any progress. They transferred me to a place called office of the president that has employees who do not understand anything. Every time I call, they say they are working on solving the problem without any result. They want to force me to take a chequae. Out of despair, I accepted and asked my bank and they said they can only accept ***** cheque. The ******* insists to issue one cheque with the total amount. This does not work for me. I have the right to be able to transfer the money online like everyone else. I do not think this is a problem that cannot be solved. But it is a failing bank that does not want to do anything. I also want to get compensation for all that time I have not *** able to use my money.

  

  Business Response

  Date: 02/26/2025

  On behalf of *********, we express our gratitude for giving us the opportunity to address your concerns. We understand the importance of resolving any issues or inquiries promptly and efficiently. ********* has confirmed that an investigation is currently open for the concerns that you reported, and it might need some additional time to respond with the resolution. Please allow an additional 5 calendar days for a response from the date of this communication. We appreciate your patience and apologize for the delay. We assure you that our team is actively working on your case. If you have any additional questions, we encourage you to contact our complaints team at *************). Our team will be more than happy to help address any concerns you may have. 

  

  Business Response

  Date: 03/05/2025

  On behalf of *********, we express our gratitude for giving us the opportunity to address your concerns. We understand the importance of resolving any issues or inquiries promptly and efficiently. ********* has confirmed that an investigation is currently open for the concerns that you reported, and it might need some additional time to respond with the resolution. Please allow an additional 10 calendar days for a response from this inquiry's date. We appreciate your patience and apologize for the delay. If you have any additional questions, we encourage you to contact our complaints team at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent a check to payoff our State Farm Credit card. The check was issued by ********************* and Loan by mail to us. We were instructed to forward the payoff by the issuer. While it was in the mail, we were hit with a late fee of $41. I contacted ********* customer service and was denied a refund. I feel I made a good will effort to pay my debt and should be reimbursed.

  

  Business Response

  Date: 02/24/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding a late fee. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 02/20/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened up ******* Checking account in November 2024 with the promotion that I can received 450 USD account opening bonus if I have direct deposit more than 8000 USD within 3 months. I achieved that 8000 USD direct deposit requirement but now ******* said there was no promo code applied. I believe ******* is tricking me into opening an account without keeping their advertisement promotions.

  

  Business Response

  Date: 02/19/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding the promotional bonus offer. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 02/14/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:02/05/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A payment was made in the amount of $2975 from my US Bank business checking account, using Venmo, to pay a service provider. The service provider did not deliver the services they promised. A dispute was filed with ******* in January 3, 2025. They failed to conduct a proper investigation or even ask for any additional information and closed the account, denying my claim. This was extremely poor service by *******, complete incompetence and completely unacceptable. Failure of ******* to resolve this issue will result in all our business accounts and personal accounts amounting to over $3.5 million, moved to a different bank.Completely unacceptable.

  

  Business Response

  Date: 02/24/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding a dispute claim. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 02/20/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

  Customer Answer

  Date: 02/25/2025

   I am rejecting this response because:
  

  This is a fraud matter and ******* failed to return my money. Offering a service and then not delivering the service is defrauding someone of their money. ******* needs to return my money.

  
  

• Initial Complaint

  Date:02/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/04/2024 I used the *** machine at the Holiday Store at *** I 394 and ************. I attempted to withdraw $200 from the machine. When the money came out the top $20 dollar bill was crumpled and sitting somewhat sideways in the slot. I pulled (with some effort) the money out thinking I had received my $200. I went home and there I counted the money and realized I had only received $180. I called the bank to report the loss. The person who answered transferred me to another department and that person transferred me to yet another department. That person told me they had to wait for an auto report from the machine at midnight and that would tell them if I had not received all my money. I waited and the next day I received an email from the bank asking about my experience on my call to the bank. I explained what had happened and that I figured the missing $20 bill was probably crumpled and got stuck in the machine when I removed the money. I received two calls from so called customer service **** and both told me they would investigate for me. We filled out a formal inquiry. First they returned the $20 to my account. A couple of days later I received a letter in the mail telling me my claim had been denied. It gave me a number to call to dispute the denial. I called and was told proof of the denial would be sent to me. I have not heard anything since. Very poor customer service.

  

  Business Response

  Date: 02/24/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding ATM mis-dispense. ********* has confirmed that a verbal contact was made on 02/20/2025, and necessary steps were taken to address your concerns. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have.   

  Customer Answer

  Date: 02/24/2025

   I am rejecting this response because:
  I reject the response from ******* because I finally received their "proof" that I received the full $200 from the *** machine.  It is a printout from a machine and offers no concrete proof that the machine held back one $20 bill at the time my request was dispensed.  I counted the money I received and I counted $180 and not $200.  It boils down to a printout from a machine that believed it dispensed $200 and  I physically counting my money at $180.  A customer physically being at the machine and a machine that is not physically monitored coming up with different amounts.  Who to believe?
  
  

• Initial Complaint

  Date:01/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am having a problem with ******* because they are allowing third party checking which allows a third party check cashing and some body has been depositing checks that are under the name **** ******* and they forged my signature on the checks and US Bank is cashing out the checks but I never gave nobody consent to cash checkd.Please find all checks under the name **** ******* that got deposited under someone else's account and they forged my signature on the Checks and US Bank is cashing them

  

  Business Response

  Date: 02/13/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding fraudulent checks. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 02/10/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:01/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My information has been exposed in multiple data breaches which result in me being a victim of identity theft and I request a letter of deletion for the unauthorized and fraudulent inquires on my credit report

  

  Business Response

  Date: 02/19/2025

  On behalf of *********, we express our gratitude for giving us the opportunity to address your concerns. We understand the importance of resolving any issues or inquiries promptly and efficiently. ********* has confirmed that an investigation is currently open for the concerns that you reported, and it might need some additional time to respond with the resolution. Please allow an additional 07 calendar days for a response. We appreciate your patience and apologize for the delay. If you have any additional questions, we encourage you to contact our complaints team at *************). Our team will be more than happy to help address any concerns you may have.