Complaints

This profile includes complaints for US Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

US Bank has 1395 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  US Bank

  Minneapolis, MN 55402-7000

  
• 

  U S Bank

  2716 Boston Rd Hinckley, OH 44233-9498

• 

  U S Bank

  830 N Court St Medina, OH 44256-1719

• 

  U S Bank

  2635 W Market St Fairlawn, OH 44333-4230

• 

  U S Bank

  600 South Ave Tallmadge, OH 44278-2828

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About a claim that I was getting hacked and got double paid for things I didn't buy and they refuse to give me my refund or doing investigation on what happened

  

  Business Response

  Date: 02/19/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding a dispute claim. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 02/14/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I payed my statement balance off in full and canceled my auto payments a week before it was due so I would have a zero balance that day. A week later they sent the auto payment through without my permission for the exact amount i had already paid. I did not have enough money to over the 2nd unneeded or unwanted payment then they charged me a $30 Return payment fee. After several phone calls the customer representative said she could not help me. I talked her supervisor and she reversed the charge. The same day I get another email saying they declined the payment again for a 2nd time. Now I am about to get hit with another $30 Return payment fee for a 2nd time. It is ridiculous that as a customer i have to go through so much turmoil to deal with *******.

  

  Business Response

  Date: 02/19/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding an automatic payment and a returned payment fee. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 02/14/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

  Customer Answer

  Date: 02/20/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:01/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 01/04/25 we went into ********************************* to maybe get a new bike. well the numbers didn't work so we left. Well about a week later i get a Harley ******** credit card in the mail that i didn't apply for. This is illegal and my credit was run for this card without my consent. I have contacted the dealership and the owner and no one wants to take responsibility for this. I have researched RockStar Harley ******** with the BBB and they have been doing this for a while. Something had better be done or i will go to the attorney general in *******.

  

  Business Response

  Date: 02/18/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding an unauthorized credit card. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 02/13/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:01/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My checking account was shut down about 12/29/24 because of a return check that i deposited and there was no money in that account to cover the check. Nobody told me my account was shut down until I called on 1/3/25 and they deposited my income checks. They said no more deposit would happen but they deposited my SS check about the 20th. I've talked to the main office many times and they say the branch manager can help me. I've talked to two banks and the manager twice at both banks. I was told by main office that they were parting company with me. One time they were going to close the account on January 21st, another time I was told the 24th. Now im told February 11th. There is no reason to hold my money that long. They have all my income for January. I'm out of alot of food and I'm a diabetic and I can't go without food until February 11th plus how ever long it takes to mail my money to me. I'm out of gas in my car. Nobody in that banking system will help me and there is no reason to hold my money that long. The manager at both banks will do nothing to help me. Talked to them many times. Please help me. Any help would be appreciated. Thank you

  

  Business Response

  Date: 02/14/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding account closure and balance on the accounts. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 02/11/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter, who is disabled, recently divorced. As part of the divorce, her ex-husband wanted his name removed from their mortgage. I agreed to take over my daughter's mortgage and requested to assume her mortgage from *********. I am retired but have ample resources - a traditional pension, ************, retirement accounts and three lien free investment properties. I completed the ********* assumption application and paid the $906 application fee and credit report fee. After several weeks, I received a letter telling me the assumption was denied and the decision could not be appealed. After hours of phone calls - mostly on hold - I was given an email address of a supervisor. When I contacted her, she looked at my application and said it appeared that my rental income was not considered in the application - nor apparently my investments. She said I could reapply but I would have to pay another $906 and the decision, if negative, could not be appealed. My daughter's mortgage was very low interest and it seemed apparent to me that the bank did not want to allow an assumption and therefore made the process opaque, expensive and rigid. I went to another bank, applied for a new loan and was approved with no problems, albeit at a much higher interest rate. I can provide the loan number directly to the bank if they need that information to research my application.

  

  Business Response

  Date: 02/14/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding an assumption request. ********* has confirmed that a verbal contact was made on 02/11/2025, and necessary steps were taken to address your concerns. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have.   

• Initial Complaint

  Date:01/28/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a home and my closing date was 1/26/24. When I closed on my home my payment was set to be $1963.50 with an included escrow account to pay for my homeowners insurance and taxes on my home. Last week on around 1/20/25 I saw an email from my homeowners insurance company saying that I had not made my mortgage payment which I consistently make on auto pay. On 1/24/25 I received a call from my homeowners insurance company (Country Financial) saying that they have not received payment and they had US Bank on the other line. The ***resentative from ******* tried telling me I did not have an escrow account set up which was incorrect, after speaking to another customer service *** they found that I did indeed have an escrow account set up and they made a mistake on their end. They promised me that it was fixed and Country Financial was sent their payment that night on 1/24/25. A ***resentative from Country Financial emailed me today 1/27/25 to tell me that they have yet to receive the payment. When I called ******* to resolve the issue the customer service *** said they had not been collecting payment for the homeowners insurance and that I was responsible for paying it which is not correct, this is why I had an escrow account set up. The *** then went on to try and say that it is very common for people to cancel their escrow account when this is not the case for me. She informed me that to set up an escrow account I would need to go through a series of steps to do so, I told her there should be no need when I never cancelled the escrow account myself and the error was from ******* who should fix this error. When I asked for a supervisor she said she could not connect me to one as it was past business hours and the best she could do is call me back tomorrow after she fixes the issue. Each of the ***s I spoke to gave me a different cause to the issue and tried to gaslight me into thinking it was my fault somehow.

  

  Business Response

  Date: 02/13/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding and escrow account and insurance **********************. ********* has confirmed that a verbal contact was made on 02/05/2025, and necessary steps were taken to address your concerns. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

  Customer Answer

  Date: 02/14/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:01/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 9, 2024, I applied for a ********* Triple Rewards Credit Card directly through the official ********* website. At the time, the website prominently advertised a $750 cash back rewards bonus for new applicants, as seen here: ********* Business Triple Cash Rewards Credit Card.This $750 rewards offer was also widely advertised on reputable third-party websites throughout the same period. Examples include:Frequent Miler - $750 Offer on ********* Triple Cash U.S. Credit Card Guide - ********* Business Cash Credit Card ***** Deal Guru - ********* Business Triple Cash Card $750 Bonus I meticulously met all the requirements to qualify for the $750 reward, including spending $6,000 within the first 180 days of opening the account. Despite this, I received only $500$250 less than the promised bonus.After multiple attempts to resolve this issue, I was told that I applied via a mail offer, which allegedly had different terms. However, this is incorrect. I did not use a mailer or any special code. I signed up online directly through ********** website. When I requested proof of their claim, ********* was unable to provide any evidence that I applied via mail instead of the website.I fulfilled all the terms and conditions for the $750 reward and respectfully insist that the additional $250 owed to me be credited promptly.

  

  Business Response

  Date: 02/13/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding the promotional bonus offer. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 02/10/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:01/27/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I being recharged for $78.20 on my credit card. I had paid it"s on January !7th 2025. I had talked to credit card company around January 23rd 2025 twice on the phone. Was given special code is CACBA245E9 that's I had talked with them. I didn't get any result from the credit card company.

  

  Business Response

  Date: 02/14/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding a statement balance. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 02/11/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

  Customer Answer

  Date: 02/20/2025

   I am rejecting this response because: ******* did sent me a letter and said I didn't own $78.20. I was paid in full. It still showing on my statement I own the $78.20.
  
  
  

  

  Business Response

  Date: 02/28/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding a statement balance. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 02/27/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

  Customer Answer

  Date: 03/07/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:01/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my formal request to address and resolve the unauthorized accounts that are currently listed on my credit report. These inaccurate entries have significantly impacted my FICO score, leading to a noticeable decline that has caused challenges in maintaining my financial standing. I am reaching out to your office with great urgency and respectfully requesting your assistance in rectifying this matter. US BANK Account no.: ************Date *********/**/2023 Balance:$8,050.00

  

  Business Response

  Date: 02/14/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding unauthorized account and credit reporting. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 02/11/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:01/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to have my account settled, i was told it was closed less than 24hours of them trying to pull a transaction from Capitial One. Than I was sent emails to bring the balance to a zero but was told i would be charged the full amount of a check that was not cashed and would not be refunded the amount. I had money in my capitial one account and asked them to proce the payment again as I had over a balance of $1000.00. They refused to let me into the app , to pay at the bank and said to wait for the letter to see why the account was closed, all done within less than 24 hours and less than two dasy of cashing a check. After speaking with customer service over a phone call they sent an email to pay for the account but refussed to take my payment, now this will effect my credit and go to collections.

  

  Business Response

  Date: 02/14/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding account closure and being unable to process payment. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 02/11/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have.