Complaints

This profile includes complaints for US Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  US Bank

  Minneapolis, MN 55402-7000

  
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  U S Bank

  2716 Boston Rd Hinckley, OH 44233-9498

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  U S Bank

  115 N Chillicothe Rd Aurora, OH 44202-7797

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  U S Bank

  2630 Bailey Rd Cuyahoga Falls, OH 44221-2216

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  U S Bank

  2820 W Market St Ste 200 Fairlawn, OH 44333-4011

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******** ****. It has been months now that I have been hounding usbank to fix the issue they have with my credit report. They provided incorrect information to the agencies which had an adverse effect on my credit report.

  

  Business Response

  Date: 02/04/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding a credit report. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 02/03/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened my account in July 2024 on a promotion. I was supposed to get $350.00 after I enrolled on online banking and made direct deposits totalling $7000.00 within 3 months. I completed all the requirements and have been told various times that I did met all the requirements. I have called numerous times since October to check on the status of my promotion and they keep saying "any day now". Mid January 2025 still no promotion money. I've recently called and twice a request has been submitted. False advertisement or what? Who do I call to get this resolved?

  

  Business Response

  Date: 02/06/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding a promotional offer. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 02/05/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:01/21/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We opened what supposed to be a single credit card account for my husband and I. Instead we were given two seperate accounts, leading us to service only one login and accrue interest and late fees via this deception - we seek removal of those fees so we can finally close out th erroneously created account undertaken by Elan Financial

  

  Business Response

  Date: 01/31/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding an error in account opening. ********* has confirmed that a verbal contact was made on 01/29/2025, and necessary steps were taken to address your concerns. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to make a purchase on 1/14/25 and my card was declined when I had available funds. I called my banks customer service and after being on hold for 15+ min while waiting in the store, I was told that my account was being closed with no explanation. I was told I would get a reason in about a week and refunded the amount in my bank within the same time. I have bills and a child and wasnt even go in the choice to immediately withdraw it. I had made an online purchase on 1/13 with no issues.After finishing the call, I went to a branch to see what could be done. I explained to the teller the issue and she did a call on her end. She informed me the same thing the person on the phone told me. I asked if this has happened to other customer and she said yes. I asked what kind of things could cause this and she responded with a half smile and was very vague and couldnt give me an answer. She stated that the bank reviews everyones account starting the beginning if the year . I never received a notice in the mail or a call that my account closing was an option or issue. I feel this was done all of a sudden regardless of the issue and should have given me notice. Now I am struggling with bills, direct deposit from my job and child support payments and everyday things with me and my child.

  

  Business Response

  Date: 02/06/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding a card being declined. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 02/05/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a flight with US altitude reward points with free cancellation within 72hrs on 01/09/2025. I cancelled the flight within 20 minutes and I have still yet to be refunded. I have called both ******* and *********** your travel partner. Who has told me it would be within 48hrs this was 72hrs ago. I have also opened a case with ******* and still no refund. I am in need of purchasing a new flight.

  

  Business Response

  Date: 01/31/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding a dispute claim and reward points. ********* has confirmed that a verbal contact was made on 01/30/2025, and necessary steps were taken to address your concerns. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:01/16/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company suspended the **********************'s credit card because of a simple mistake and the payment being $244.66 short of the balance due. Of the $593.93 due, $369.27 was paid. Upon calling the representative (Jan 15 6:02pm), Fetale said the system and her supervisor were unable to reinstate the card until a payment was received. Consequently the fire company was unable to purchase a vital part necessary to keep equipment in operation and available to respond to calls from the public for assistance. This piece of equipment is vital considering the upcoming weather forecasts.Fetale also said the card was suspended because the system showed a payment wasn't made. That is incorrect. The recent statement showed that a payment was made 5 days after the closing of the statement and 24 days before it was due.An incorrect amount was paid because the credit card company maintains a separate statement for each card holder and another statement that totals all the card holders. The statement for a single cardholder was downloaded and paid, rather than the statement containing the information for all card holders. The amount underpaid is immaterial when compared to the credit limit, just 5% and should have not resulted in the card being suspended.This card/company specializes in non-profits and it should have the ability to respond to exigent circumstances. A refund for just the late payment fee ($39) is being requested rather than a larger request with the intent that this remediation will cause the company to re-evaluate it's procedures and that in the future it will be able to effectively respond to the emergency services cliental that could depend upon a credit card to effectively and efficiently respond to public emergencies.

  

  Business Response

  Date: 01/24/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding a credit card. ********* has confirmed that a verbal contact was made on 01/22/2025, and necessary steps were taken to address your concerns. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

  Customer Answer

  Date: 01/29/2025

   Better Business Bureau:
  
  The business contacted me in reference to complaint ID ********, and find that that resolution is satisfactory to me.

• Initial Complaint

  Date:01/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a ********** customer until ******* acquired some of the assets of ********** in **********. In early July 2024, I stopped at my local branch of ******* in ********, ** to inquire about the process of closing my safe deposit box before the auto-debit scheduled for the end of the month. I informed ******, an employee at the branch, that I would like to close the safe deposit, but she was unable to assist with my request because the safe deposit agreement that I originally signed with ********** was not transferred to *******. I also informed ****** that I was not able to visit in person due to an emergency that required me to leave the state to care for my critically ill son. I confirmed that the box was empty and requested special consideration to mail the keys and complete any necessary forms remotely when the safe deposit agreement is finally transferred from ********** to *******. Despite my efforts, the matter remained unresolved.When the situation escalated, supervisors Ms. ******** ******** and Ms. **** ****** worked with the back office to find a resolution. However, before it could be addressed, the checking account ************ was charged off. On July 26, 2024, the bank debited $230.00 from my checking account ************ for the safe deposit box fee. On September 23, 2024, the checking account ************ was charged off with an additional $35.00.On October 11, 2024, Ms. ****** and Ms. ******** received approval from the back office to reverse the $265.00 charge, acknowledging it as a bank error. I was informed that the reversal would take two business days to process. They also instructed me to contact the *********************** Management Department to request the removal of the ChexSystems report filed on September 23, 2024.On October 16, 2024, I wrote to the *********************** Management Department and asked to reverse the charges, and also remove the record from my ChexSystems report, but havent received a response.

  

  Business Response

  Date: 02/04/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding a safe deposit box. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 02/03/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:01/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Six hundred dollars was stolen from my account and the bank is refusing to replace it.

  

  Business Response

  Date: 01/31/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding an account balance. ********* has confirmed that a verbal contact was made on 01/30/2025, and necessary steps were taken to address your concerns. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

  Customer Answer

  Date: 01/31/2025

   I am rejecting this response because:
  
  They did not do the proper steps to validate their accusations. There are cameras that could and will prove I was not responsible for the disputed withdrawl of six hundred dollars. I need my money back. The bank is aware people have been accessing and taking fu do from. Consumers and workers that use *******. Please help escalate this because I was working and didont stealer benefit from what has been disputed

  

  Business Response

  Date: 02/10/2025

  On behalf of *********, we express our gratitude for giving us the opportunity to address your concerns. We understand the importance of resolving any issues or inquiries promptly and efficiently. ********* has confirmed that an investigation has been reopened for the concerns that you reported, and it might need some additional time to respond with the resolution. Please allow 15 calendar days for a response from this inquiry's date. We appreciate your patience and apologize for the delay. If you have any additional questions, we encourage you to contact our complaints team at *************). Our team will be more than happy to help address any concerns you may have. 

  Customer Answer

  Date: 02/14/2025

   I am rejecting this response because:  us bank is refusing to return money that was stolen from me. I was denied a resolution accused of benefitting, allowing the action, due to where I live.

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: *************************** Credit Card Mishandling of Dispute and Lack of Customer Support Details of the Complaint:I am filing this complaint regarding *********s failure to properly handle a dispute on my credit card, leaving me without proper representation and a fair resolution.What Happened:I purchased a ******* Galaxy phone and watch, later decided to return them, and followed *******s return instructions. I carefully packed the items and shipped them back using ******** prepaid label. The shipping receipt showed the package weight matched the items.However, ******* falsely claimed that the package was empty or the package got stolen on shipment and denied my refund. I reported this to *********, expecting them to investigate and advocate on my behalf as my credit card issuer. Instead, their response was inadequate and caused further frustration.Issues with *********s Handling of My Case:Failure to Request Proof from *******:Despite my dispute, ********* did not request sufficient evidence from *******, such as video footage or documentation showing the condition of the package when it arrived. This left my claim unsupported.Delays Caused by Outdated Requirements:********* delayed the process by requiring me to mail a handwritten application and fax additional paperwork. After complying, they claimed the documents were not received, causing unnecessary delays and compounding my frustration.Disregard for Critical Evidence:I provided the shipping receipt, which clearly indicated the weight of the package matched the returned items, but ********* failed to consider this key evidence.Lack of Communication and Support:Throughout the process, ********* failed to provide clear communication or updates. I was left to repeatedly contact them without any meaningful progress.Desired Resolution:Refund the Disputed Amount: ********* should credit my account for the full value of the returned items, as the evidence supports my claim.

  

  Business Response

  Date: 01/30/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding a dispute claim. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 01/28/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:01/14/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a ********* card and they promised that if I made 1000 in purchases in the first 90 days I would get ****** rewards points. I made ***** in purchases by December 27th which is less than 90 days from when my account opened on Sept 30 and didn't get the reward. the *** on the phone tried to say it goes by billing cycles when the website clearly says 90 days.

  

  Business Response

  Date: 01/30/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding signup bonus. ********* has confirmed that a verbal contact was made on 01/28/2025, and necessary steps were taken to address your concerns. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have.