Complaints
This profile includes complaints for US Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2,717 total complaints in the last 3 years.
- 790 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/27/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I being recharged for $78.20 on my credit card. I had paid it"s on January !7th 2025. I had talked to credit card company around January 23rd 2025 twice on the phone. Was given special code is CACBA245E9 that's I had talked with them. I didn't get any result from the credit card company.
Business Response
Date: 02/14/2025
We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding a statement balance. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 02/11/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have.Customer Answer
Date: 02/20/2025
I am rejecting this response because: ******* did sent me a letter and said I didn't own $78.20. I was paid in full. It still showing on my statement I own the $78.20.Business Response
Date: 02/28/2025
We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding a statement balance. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 02/27/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have.Customer Answer
Date: 03/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:01/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is my formal request to address and resolve the unauthorized accounts that are currently listed on my credit report. These inaccurate entries have significantly impacted my FICO score, leading to a noticeable decline that has caused challenges in maintaining my financial standing. I am reaching out to your office with great urgency and respectfully requesting your assistance in rectifying this matter. US BANK Account no.: ************Date *********/**/2023 Balance:$8,050.00Business Response
Date: 02/14/2025
We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding unauthorized account and credit reporting. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 02/11/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have.Initial Complaint
Date:01/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called to have my account settled, i was told it was closed less than 24hours of them trying to pull a transaction from Capitial One. Than I was sent emails to bring the balance to a zero but was told i would be charged the full amount of a check that was not cashed and would not be refunded the amount. I had money in my capitial one account and asked them to proce the payment again as I had over a balance of $1000.00. They refused to let me into the app , to pay at the bank and said to wait for the letter to see why the account was closed, all done within less than 24 hours and less than two dasy of cashing a check. After speaking with customer service over a phone call they sent an email to pay for the account but refussed to take my payment, now this will effect my credit and go to collections.Business Response
Date: 02/14/2025
We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding account closure and being unable to process payment. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 02/11/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have.Initial Complaint
Date:01/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had multiple issues with fraudulent credit card transactions through one of my ******* credit cards. I am always reimbursed the money I am owed, but somehow, a third party is still getting access to my new credit card information. This third party uses my card via an **** account on transactions such as ****Lime, ****Eats, and ****Cash. My bank has assured me they have done everything on their end to resolve the matter (removing my card information from e-wallets, blocking **** charges, and granting me a different card) yet the problem continues to happen and this other person continues to get my new credit card information. I have changes passwords to both my bank account and my **** account and have stopped using **** services since September of 2024. I was told by my bank that **** considered the transactions non-fraudulent, and in the information provided by **** was a first and last name of someone else using my card. My most recent interaction with cardmember services suggested I reach out to ****. So far I have only been able to message through an automated system with **** and have been asked to provide the same information multiple times. I would like this issue to be investigated through both ******* and ****.Business Response
Date: 02/13/2025
We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding fraudulent transactions on your card. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 02/10/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have.Initial Complaint
Date:01/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Lawyer and I (the **** contacted this bank while my father was still alive to add beneficiaries to a CD. I was originally told everything was being recorded and it was all in the computer. I have called multiple times and sent communications through the mail several times with no resolution since my father has passed. I have called 3 times this month alone to the phone number that was given to me and it goes to voicemail and Im told they will get back to me within 3-5 business days and no one has called me. This has been going on since September. They have not even acknowledged that there are beneficiaries. They kept spelling names incorrectly on paperwork so I would have to ask for new paperwork. Since my father has passed no one will get back to me about this and Im trying to resolve it. They also will not talk to my lawyer about this who was also included on the original phone call. I would like someone to reach out to help me get this issue resolved.Business Response
Date: 02/06/2025
We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding a Certificate of deposit account. ********* has confirmed that a verbal contact was made on 02/05/2025, and necessary steps were taken to address your concerns. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have.Initial Complaint
Date:01/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Contacted ******* for mortgage assistance due to hardship. The business approved a payment trial where if I pay the months of October, November and December will satisfy the trial and bring me current. As per the phone agreements, they were to move months August, September and January to a separate loan upon me successfully completing my trial. Now they are saying that I am past due for January and I am at risk for defaulting on my trial period and full amount may be due if I dont pay January ontime. I spoke with several representatives including a manager and they just yap and yap and have no consideration for the customer or even choose to listen to the previous calls to confirm my statement. I am disappointed in the customer service level and the ********************** for not caring about the customer.Business Response
Date: 02/05/2025
We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding a mortgage account. ********* has confirmed that a verbal contact was made on 02/04/2025, and necessary steps were taken to address your concerns. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have.Initial Complaint
Date:01/23/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Jan 17, 2025, sent a wire transfer from my ******* account to ****** Brokerage. This was done in office due to the amount of $120,000. Transfer to my own brokerage account, getting ready to close on a home and needed to collect funds from multiple areas. Information provided to them and money sent, never received. FedWire Tracking number 20250117MMQFMP31005623. I called to locate funds, got a run around, and asked for recall and said they will work on it. I had to sell assets to close on the home, and in the meantime I am missing $120,000 that was sent from *******. I just want my money returned ****. This is significant amount of money for me, and it's extremely frustrating, cannot sleep.Business Response
Date: 02/10/2025
We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding wire transfer. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 02/07/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have.Customer Answer
Date: 02/11/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:01/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I opened ******** account in 2024 September for a promotion (DD 8000 then get $450 bonus). I immediately DD $8000, and then call customer service to verify the qualifications. **************** from ********* assured my DD is qualified, and the only thing I need is to wait for 3 months to get the bonus.After 3 months, I have not received the bonus yet; while I call customer service again, different customer service give me different reasons, which is not acceptable and inconsistent. Given I have followed everything customer service asked me to do and assured the qualification, my request is to issue the bonus to my account.Business Response
Date: 02/06/2025
We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding reward points. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 02/05/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have.Customer Answer
Date: 03/17/2025
I am rejecting this response because:
I opened U.S Bank account in 2024 September for a promotion (DD 8000 then get $450 bonus). I immediately DD $8000, and then call customer service to verify the qualifications. **************** from ********* assured my DD is qualified, and the only thing I need is to wait for 3 months to get the bonus. After 3 months, I have not received the bonus yet; I filled BBB complaints and US Bank customer relationship ********************** contacted me immediately and provide solution, and assured again that I will receive my bonus by February 21, 2025, and asked me to wait for that. Now after about a month, I still did not get my promotion bonus. Given I have followed everything customer service, and both banker and customer relationship ********************** double checked and assured the qualification, my request is to issue the bonus to my account.Business Response
Date: 03/26/2025
On behalf of *********, we express our gratitude for giving us the opportunity to address your concerns. We understand the importance of resolving any issues or inquiries promptly and efficiently. ********* has confirmed that an investigation is currently open for the concerns that you reported, and it might need some additional time to respond with the resolution. Please allow an additional 07 calendar days for a response. We appreciate your patience and apologize for the delay. If you have any additional questions, we encourage you to contact our complaints team at *************). Our team will be more than happy to help address any concerns you may have.Initial Complaint
Date:01/22/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My account was wrongfully closed by this institution due to my wire transfers to auction companies. They mailed my check with of the account balance to the wrong address. I asked them to send a check to the correct address, and they refuse. Ive called and complained numerous times. Im a disabled veteran on limited income. I need my money.Business Response
Date: 02/10/2025
We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding wire transfer and account closure. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 02/05/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have.Customer Answer
Date: 02/11/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:01/21/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Us bank.relia card I did a police report and file a complaint that $7000 dollars was fraudulent on my relia us bank account they act as nothing happening ******* does not take fraud every serious and they did not protect my account ,when I was calling them about my update on my fraud claim to them they say that it remains the same us bank relia card is not a good business anyone should have to use and let your money get talking off your card by someone else spend your money out your account and it ok.Business Response
Date: 02/05/2025
We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding the fraud claim. ********* has confirmed that a verbal contact was made on 02/04/2025, and necessary steps were taken to address your concerns. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have.Customer Answer
Date: 02/06/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is is not satisfactory us bank should give me resolution on my fraudulent funds that was taken from my account by law
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