Complaints

This profile includes complaints for US Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  US Bank

  Minneapolis, MN 55402-7000

  
• 

  U S Bank

  830 N Court St Medina, OH 44256-1719

• 

  U S Bank

  126 N Main St Hudson, OH 44236-2827

• 

  U S Bank

  2226 State Rd Cuyahoga Falls, OH 44223-1430

• 

  U S Bank

  2635 W Market St Fairlawn, OH 44333-4230

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/01/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November **** there were 2 fraudulent charges for $750 twice us bank did not notify me in any way to see if it was me or if my credit card was being used by someone else so it put me $1000 over my limit then they decide to just pull $1500 out of my bank acct. to pay for this fraud that put me over then I call to dispute and they tell me in ***** days I should get that $1500 back into my acct. well I get a letter telling me I wont be getting that $ back because it was leading taken out and time had past. I feel that they should have not taken that amount without notifying me in any way and I apparently had to pay for the fraud charges even though they credit my bill I feel they should have given my $ back to me because I did not authorize this transaction. I apparently cannot afford that much $ at one time and that is why I had it set up to automatically take $125 monthly from my checking acct. I feel I cannot trust this company and had to close my acct. I feel they did not in any way try to help me out.

  

  Business Response

  Date: 02/01/2024

  We received your concerns and are in the process of researching and responding. Please give us 15 calendar days from the date we received your BBB inquiry to respond. To protect your privacy, we will either call or mail a response to you directly.
  
  

  Customer Answer

  Date: 02/01/2024

   I am rejecting this response because:
  I feel they could have handled my account/concern in a better manner by refunding my $1550 to my checking account in which I did not give permission to take that $ my payment was set to be paying $125 monthly and because my credit card was fraudulently used I had to pay the price of $1550. 
  
  

• Initial Complaint

  Date:01/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 12 I gave a check to US bank to pay their credit card due.The teller had trouble applying it to the account. the account wouldnt accept it. They called to find out the auto-pay was already processing. So in the end I just deposited the check to checking.A week later I get a letter the check didnt clear and the charged me a late fee and reported to the credit bureau. I came back into the bank, The teller who assisted me with the Jan 12 attempt to pay contacted the credit card people to say THEY WERE MISTAKEN. I was there on the 12th, i tried to pay it, the auto pay paid it. What the h*** are they charging for a late payment? It makes no sense.All they would reply was I- ME- I have to contact the credit companies. What the h*** is that??? For their s**** up?? And how did the auto pay not pay?? I tried to beat it with the external check. Oh, I deposited it on the 12TH. It had to post by the 14th. And it seems these morons held it for 4 days!!! How incompetent are these people? But at that point it should have only affected the deposit. Not the card payment.

  

  Business Response

  Date: 01/31/2024

  We received your concerns and are in the process of researching and responding. Please give us 15 calendar days from the date we received your BBB inquiry to respond. To protect your privacy, we will either call or mail a response to you directly.

• Initial Complaint

  Date:01/31/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called U.S. bank on 1-23-24 for an early payoff amount on a vehicle loan originally setup for a term of 72 months. The representative quoted me a total early payoff amount of $26,604.75 with interest saved since it was getting paid off almost 4 years early. The representative said was good through 1-30-24. I spoke to a difficult representative today 1-30-24 and they refused to honor the quote and said I had to pay $29,063.70. They did provide a verbal apology and admit a mistake was made, but did not take full ownership and make things right. This has created an unnecessary hardship as I took out a home equity loan to payoff the vehicle and do not have the additional money. You would think any major U.S. Bank would handle themselves more professionally. This was not my first loan with U.S. bank but certainly will be the last for myself and family and friends, etc.

  

  Business Response

  Date: 01/31/2024

  We received your concerns and are in the process of researching and responding. Please give us 15 calendar days from the date we received your BBB inquiry to respond. To protect your privacy, we will either call or mail a response to you directly.

• Initial Complaint

  Date:01/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are absolutely refusing to report my mortgage on my credit report.ive have contacted them multiple threw out the past few years and get the run around every single time.

  

  Business Response

  Date: 01/31/2024

  We received your concerns and are in the process of researching and responding. Please give us 15 calendar days from the date we received your BBB inquiry to respond. To protect your privacy, we will either call or mail a response to you directly.
  
  

• Initial Complaint

  Date:01/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a credit card with USBank and a while ago I set Autopay to take money from my checking account. I have since closed that checking account but I am unable to turn the Autopay off. The USBank website says "our server is not cooperating" for several months now. I visited USBank office, I filed a ticket with their tech support. Nothing works.The result is that every months USBank tries to take money from a non-existing account, and charges me $40 when it fails. Once this happens, I have to manually transfer money from the proper checking account.I don't understand how a big financial institution may be so lousy with handling money.

  

  Business Response

  Date: 02/09/2024

  We received your concerns and are in the process of researching and responding. Please give us 15 calendar days from the date we received your BBB inquiry to respond. To protect your privacy, we will either call or mail a response to you directly.
  
  

  Customer Answer

  Date: 02/12/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:01/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  US Bank advertised a savings account at 4.5% APY. However, when we opened this type of account, the interest is ****%. It has been two months. The branch manager does not return my calls and does not know how to adjust the interest rate.

  

  Business Response

  Date: 01/30/2024

  We received your concerns and are in the process of researching and responding. Please give us 15 calendar days from the date we received your BBB inquiry to respond. To protect your privacy, we will either call or mail a response to you directly.

• Initial Complaint

  Date:01/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Every time I use my debit card US Bank clips ahold in a fraudiver on my account when I call them they leave me on hold for an hour each time they tell me to use it again it doesn't work I have suspension amount of money in two accounts with them they will not explain they are rude it's an embarrassment to be in public and not be able to use your card this has been going on since I opened my account which has been almost a year I am going to withdraw every dime from this bank something's got to be done it is put a total embarrassment and life-changing experience for me to try to purchase things and I cannot that are very important for work home grand kids and their rude

  

  Business Response

  Date: 01/29/2024

  We received your concerns and are in the process of researching and responding. Please give us 15 calendar days from the date we received your BBB inquiry to respond. To protect your privacy, we will either call or mail a response to you directly.

  Customer Answer

  Date: 01/30/2024

   I am rejecting this response because: t

  Us bank has done so many times. The prior night before doing this complaint I was denied to use my card 3 times and each time I called us bank it took me 40 min. To an hour to get someone and when they did they said the fraud alert was lifted and attempted and it was still on fraud alert . 3 times.. a total of 3 hours trying to get this resolved and it never happened. I had to borrow money to get gas to get home which was 3 1)2 hours from where I live. They were rude and didn't care. I can't tell you how many times this has happened. Especially when I've used the same card at that establishment many of times.. one other time I needed car repair and it was 2 am to have my car towed with my 3 Year old grandaughter and they put a fraud alert  on my card and said there was nothing they cud do to wait till. Next business day. I was 1 1/2 hours from home so had to sit in my car waiting for someone to come pick me up with a 3 year old..... Horrible, horrible of us bank. I have plenty of money in my accounts.. this needs to be stopped
  
  

  
  

• Initial Complaint

  Date:01/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  US BANK suddenly decided to freeze my account with my money in it. After numerous calls I was finally transfered to the right department the agent only told me my account with my money innit is being closed and I will receive the funds *** a letter from them explaining the account closure in 3 MONTHS!! I HAVE BILLS I NEED TO PAY TODAY!!! But they don't care about the customers!!! I spoke to someone else who said it's due to unsuccessful login attempts (me) and for a couple ***** transfers to my other bank account which I confirmed that was me and it still doesn't matter they are closing my account and I will get a check from them and a letter in About 3 months so I have to wait until then to get my money back. I HAVE BILLS TODAY AND ALL MY MONEY IS IN THAT ACCOUNT FROZEN FOR UPTO 3 MONTHS!!! I will tell everyone I know about this and to switch Banks. NEVER TRUST US BANK

  

  Business Response

  Date: 01/29/2024

  We received your concerns and are in the process of researching and responding. Please give us 15 calendar days from the date we received your BBB inquiry to respond. To protect your privacy, we will either call or mail a response to you directly.

• Initial Complaint

  Date:01/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I can't get to my doctor ******************************** top of that because they locked my checking account my credit card company locked my $200 of funds too. I deposited a check from my auto insurance for the above amount via a person in their drive thru on 1.18.2024. I was informed after calling the next day they were holding the funds for 7 BD which is ridiculous. Then I find out today 1.25.24 they have locked my checking, savings and debit card as of yesterday and I have no access to any of my money at all and they are going to may me a certified check for my money but not until 1.27.2024. This has left me with no money and no means to get any where since my car accident.I had to walk home 2 miles in the cold of MN weather at 6pm last night because they locked my debit card. they will not give me access to my money. I will have no money until probably 2/2.24 this is not acceptable. I am in tears after a bad car accident on 1.7.2024. I have no food or money or a car because of them.--I cannot get to my doctor ****************************** get groceries or medications. They have held all my money hostage.

  

  Business Response

  Date: 01/26/2024

  We received your concerns and are in the process of researching and responding. Please give us 15 calendar days from the date we received your BBB inquiry to respond. To protect your privacy, we will either call or mail a response to you directly.

  Customer Answer

  Date: 02/07/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  You have 15 days from the day your received the inquiry from the BBB which per my records was 1/26/2024.

  So 2.9.2024.

  Dear *********************:
  
  Thank you for your emails to vice ********** ****** Affairs and Communications, ***********************. I am acknowledging your communication on behalf of ****************** and our executive offices.
  
  We are truly sorry to learn about your experience and can confirm that we have been looking into the concerns that you alerted us through your request for assistance submitted to the Better Business Bureau (BBB), which we received on January 26, 2024.
  
  Please understand that we have a formal process for responding to concerns brought to our attention. Once we complete our review of the information you shared, a written response will be provided.
  
  We appreciate your patience in allowing us this time to respond.
  
  Sincerely,
  
  ******************
  Executive Communications
  ****************************

• Initial Complaint

  Date:01/26/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 5 gift cards for $50 each and non of them work. I have called the *** of the bank Ive called customer service and sent in all the documents requested and still have no refund for the $250 I spent. Basically U.S. bank stole my money and wont give it back.

  

  Business Response

  Date: 01/26/2024

  We received your concerns and are in the process of researching and responding. Please give us 15 calendar days from the date we received your BBB inquiry to respond. To protect your privacy, we will either call or mail a response to you directly.

  Customer Answer

  Date: 02/01/2024

  I was mailed the new card and they worked and for that I am grateful.  I spent at LEAST 10 hours being hung up on and being transferred over and over to people that could not help me.  I feel like I should be compensated for the hoops I had to navigate through for something that was already paid for.  The least they could do is compensate me for my time by sending out a $50 gift card for all the time I spent their mistake.