Complaints
This profile includes complaints for US Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2,732 total complaints in the last 3 years.
- 796 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The local manager of US Bank, here in *******,** having issued a credit card and a debit card; shredded the cards up in front of me at the branch!! When I told them that they owed me money that was deposited from my NY Life annuity into the account, to fund it; the answer was a resounding refusal to comply!! When I pressed the point, she threatened to contact the police!!!! I want a resolution to this problem!!
Business Response
Date: 10/19/2023
We received your concerns and are in the process of researching and responding. To protect your privacy, a response and any described enclosures will be mailed to you directly.Customer Answer
Date: 10/20/2023
I am rejecting this response because:
Nothing has been done about the situation ??Business Response
Date: 11/01/2023
We received your concerns and are in the process of researching and responding. To protect your privacy, a response and any described enclosures will be mailed to you directly.Initial Complaint
Date:10/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Monday, October 16, 2023, @ 7:00 a.m. I had logged on to my online banking account to pay bills via Zelle. I received the authentication txt message and was able to make my first payment. When I went to pay the second, which was due the 16th, I received an error message "there's a problem on our end it shouldn't last long, so please try again shortly." I waited and tried again - but then I received a message stating "We're sorry ,it looks like your username has been disabled. Please contact ************ for help." I called and spoke with ***** who could not have been less helpful-I explained I was concerned for my security, as this was not a telephone number that was on either my debit or credit-but that I would give her the last four of the accounts I had. When she said that wasn't good enough, I asked to speak with someone higher up-the call was then disconnected. I called back and spoke with **** who was the one that explained right away that it was locked down because of my Zelle use, but that too bad, so sad, it wouldn't be unlocked for 48 hours. When once again, I asked to speak with a supervisor I was transferred to Adonis? **** Also worthless-kept saying "we have a bad connection". Here we are two days later, and I still can't access my account and now my STUDENT LOAN is late, as is the other bill I was trying to pay on Monday.Customer Answer
Date: 10/23/2023
Hello,
I had not been able to access my account for a full week - since last Monday October 16, 2023, until just now, October 23, 2023 at 9:12 a.m. My student loan bill, amongst others, is now late. My login info had been disabled, and I couldn't get any help when I had called in multiple times.
Business Response
Date: 10/26/2023
Tell us why here...We received your concerns and are in the process of researching and responding. To protect your privacy, a response and any described enclosures will be mailed to you directly.Customer Answer
Date: 10/27/2023
I am rejecting this response because: I have yet to hear from US Bank.Business Response
Date: 10/31/2023
We received your concerns and are in the process of researching and responding. To protect your privacy, a response and any described enclosures will be mailed to you directly.Initial Complaint
Date:10/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I applied for an apartment in August and I paid a holding deposit. The Inuit was not as described when I saw it and there were other fraud circumstances so I canceled the application. I was supposed to be refunded and have emails that indicated so but I never was so I filed a dispute and have been in contact with U B Bank constantly regarding the matter and offered to send in documents but was always advised that it wasnt necessary. I suddenly received a letter yesterday saying that it was denied but it was never researched. US bank didnt fight for me and even try to resolve the matter! I feel completely betrayed and am unsatisfied by their lack of effort in rainy issueBusiness Response
Date: 10/19/2023
We received your concerns and are in the process of researching and responding. To protect your privacy, a response and any described enclosures will be mailed to you directly.Initial Complaint
Date:10/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I would like to received copies of my Jan, Feb, and ********** statements for account ************. I have tried multiple times to call customer service, as well as brick and mortar locations. My understanding, banks are required by law to keep these statements on file for 5 years, so this shouldn't be a difficult task.Business Response
Date: 10/19/2023
We received your concerns and are in the process of researching and responding. To protect your privacy, a response and any described enclosures will be mailed to you directly.Initial Complaint
Date:10/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
US Bank offered me a promotional balance of 0% interest on my credit card balance transfer of about $4,000. That promotional rate expires 02/2024. My balance last month was $12k, limit is $13k. I called customer service on 10/5/23 to see how to avoid getting hit with interest when the promotional period expires. They informed me that any amount paid over the minimum payment would go towards the oldest debt, the promotional balance. I paid $3,500, $366 min payment plus the extra toward the promo balance, which leaves my new balance total around $9k. Which I assumed my promotional balance would be around $900. I received my statement on 10/16/23 and that didnt happen. I called US Bank and was transferred to a supervisor. She told me that I would have to pay the balance in full, of $9k to avoid the penalty on 02/2024. I explained that I was lied to before and then she offered to return the $3500 payment. What would that do for me? Then she had the nerve to say, Im sorry youre having trouble. Are you kidding me? Thats the response? I own a home, both my kids are in private school. Youre going to insult me when Ive clearly paid my bills on time all along. I even have a mortgage through US Bank and have always been on time. US Bank lied to me and wont resolve this issue. Their goal is to get their interest on this promotional balance one way or another. Big bank wins, little guy loses. If interest rates drop, I will ditch US Bank and never go through them again. Resolution would be to credit the payment to my promotional balance as originally explained to me. Check the call logs. Then reprimand the supervisor for having the audacity to insult me.Business Response
Date: 10/19/2023
We received your concerns and are in the process of researching and responding. To protect your privacy, a response and any described enclosures will be mailed to you directly.Customer Answer
Date: 10/20/2023
I am rejecting this response because:
Its either accept the response and close the case, or reject the response. Since USBank is still reviewing my complaint and not offering a solution at this time, I will reject and continue to wait. Thanks.Business Response
Date: 10/23/2023
We received your concerns and are in the process of researching and responding. To protect your privacy, a response and any described enclosures will be mailed to you directly.Initial Complaint
Date:10/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This complaint is about a Credit Score issue caused by Elan Financial Service, and their Umpqua Credit Card they issued me. My card currently shows a $0 balance owed. Yet, according to Credit *****, I owe $247 to them. My payment was made, in full, on 10-2-23. Since I have made the payment, they have not updated the credit reports, and in the past two weeks, I have had a credit drop of 10 points in the two credit reporting agencies that I can see.Business Response
Date: 10/19/2023
We received your concerns and are in the process of researching and responding. To protect your privacy, a response and any described enclosures will be mailed to you directly.Customer Answer
Date: 10/20/2023
I am rejecting this response because:
I have not heard back from them.Business Response
Date: 10/24/2023
We received your concerns and are in the process of researching and responding. To protect your privacy, a response and any described enclosures will be mailed to you directly.Initial Complaint
Date:10/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bank illegally took money from my dead father's (******************************* account # *********** trust account in May ********* bank realized their mistake, they sent a check to my father (who had passed) to an address he had not lived at in over a decade. Check got returned unbeknownst to us and bank has kept it ever since. We have been trying to work with them since *** 2023 when we realized what had happened.Instead of just giving the money back to the account they stole it from, they have not. Instead they have forced me and my family to provide them with countless documents and continually "moving the goalposts" on us. They do they by stating they need just one more document, only to then tell us they need more. This has happened over 7 times now. I have spent countless hours on the phone with them as well as *** all in good faith to get the money back to its rightful owners (my brother and I), but US Bank wants nothing to do with it. The last call I had with them, they stated I only had to provide a copy from the *** showing my fathers trust tax ID. I spent over two hours on phone with *** and my aunt (fathers sister who is exectrix of will) to get a copy only for US Bank to say once again they don't have what they need.I don't understand how a bank can just take money from an account and keep it for over a year and do this to anyone. I am tired of this and want this to be known to everyone who deals with them.Business Response
Date: 10/18/2023
We received your concerns and are in the process of researching and responding. To protect your privacy, a response and any described enclosures will be mailed to you directly.Customer Answer
Date: 10/18/2023
I am rejecting this response because: they have had long enough to research. They are just buying time, not resolving the stolen money from my late father's trust account. They are not resolving anything.
Business Response
Date: 10/20/2023
We received your concerns and are in the process of researching and responding. To protect your privacy, a response and any described enclosures will be mailed to you directly.Initial Complaint
Date:10/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to address a concerning issue regarding my application for a U.S. ********************* credit card, submitted on 8/17/2023. Following my application, I did not receive any further communication regarding the status of my application. Concerned about the lack of updates, I contacted your credit card underwriting services on 9/20/2023 via the provided telephone number, ************. During this call, I was informed by an agent that my application had indeed been approved, and I was advised that I would receive the credit card within the standard processing time. However, despite the assurance, I was surprised to find no further correspondence from U.S. Bank regarding my application status or the actual delivery of the credit card. In an attempt to seek clarification, I visited a U.S. Bank branch in ***********, **. Regrettably, the banker was unable to retrieve any information regarding my **************** credit card application. Consequently, I was advised to reapply for the same card. Upon reapplying, I received notice that my application was denied. This conflicting response prompted me to seek further clarification from the credit card underwriting service. To my dismay, I was informed that my initial application had been closed due to my failure to respond to a written notification regarding additional identity verification within the 30-day period. Regrettably, I did not receive any such communication from U.S. Bank. I firmly believe that the approval of my first application substantiates the validity of my claim regarding the lack of communication from U.S. Bank. It is disheartening to face rejection in my subsequent application solely due to a communication breakdown within US Bank's system.Business Response
Date: 10/17/2023
We received your concerns and are in the process of researching and responding. To protect your privacy, a response and any described enclosures will be mailed to you directly.Initial Complaint
Date:10/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
US Bank didn't respond to this part of the complaint filed with CFPB a month ago:When I do a financial institution search, it doesn't find US Bank. Per ***** international purchase should include known fees. The purchases I've made since January 2023 were then charged additional fees by US Bank.I tried to reach out in March 2023 for clarification or dispute as there was no notification on the part of the bank. They never completed the call back.What action by the financial institution or company would resolve this matter to your satisfaction?A refund of all international fees charged by the bank from January 2023 till the cancellation of the account.Business Response
Date: 10/17/2023
We received your concerns and are in the process of researching and responding. To protect your privacy, a response and any described enclosures will be mailed to you directly.Customer Answer
Date: 10/18/2023
I am rejecting this response because: It's clear they aren't going to respond here, so nothing is going to happen within 10 days. Previous interactions haven't actually resulted in a solution, so at this point it's likely that nothing will happen at allBusiness Response
Date: 10/19/2023
We received your concerns and are in the process of researching and responding. To protect your privacy, a response and any described enclosures will be mailed to you directly.Initial Complaint
Date:10/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Found it, it only allowed me to add **** words, but this is the full piece, are you able to add:
In 2018/2019, I lived at ********************************************************************* with **** Min-************************* (AKA ***********************)
(siblings). He began using his ** debit card to make purchases through my Amazon and Etsy, plus
paying utility bills as part of his half for the property, which we co owned 50/50.In May 2019, he began
disputing those payments. All of those organizations, because those accounts were under my name,
required that I pay the disputed balances to continue to use their service. Except for Etsy, which banned
me for life unless I get a legal document that says he confessed and is repaying them. He committed
Fraud. The purchases he made fell into the same pattern of spending he had previously exhibited,
through the same bank. The utilities were paid for the property in which he was living and physical
items were mailed to his physical address that he had listed with the bank. A post I made on FB on July
18, 2019, " ****************** I have an weird situation. Up until a month ago, I lived with my brother.
Accounts were under my name, but after a year, I asked that he start paying for things with his debit
card instead of me paying up front for everything. So it was his debit card under accounts with my
name. He went in and disputed the charges at the end of April. Joint bills that I figured what I owed him
had to be fully paid by me to get back open. I can live letting the money slide,but some of my artist
accounts have been suspended. Etsy is the main one. As some of you know, paypal has fits too (I'm so
sorry, they keep saying I'm fine). **** said that the bank has to say that the charges are legit or I will
never be able to buy or sell with them again. It feels like taking my brother to court for fraud and
showing that ruling to the bank to have them redistribute the charges from his account may be the only
way, but I can't get a clear answer from the bank or etsy. This is impact my business and I want that
back. I'm currently on an eternal call with the bank and Etsy right now and I've begun emailing
lawyers." ******** refused to investigate further.Desired Resolution for 1st part*
A full look into all payments that he disputed and a repayment to Etsy along with a legal document
stating that the multiple charges were wrongfully reversed. For all other disputed charges around
Amazon and Utilities, since I've already paid for items he kept (and utilities that can't be given back), I
want a full refund. Desired resolution to 2nd part*I want all charges that were made as overdraft on the checking account or fees that were charged as the
credit line refunded, in full. Later on, it was tied with my purchases, but that was due to the bank
charging me so much that I couldn't catch up enough to pay my expenses and should still fall under their
responsibility.
The last charges ************ made and disputed using my online accounts, which led to my bank accounts to be charged to make up and put me in the cycle of being unable to pay was 06/2018. The credit line was closed in 4/2022 when I filed for bankruptcy, but it continued to accrue interest from damages caused by **************** actions from 2018 on. 09/2023 was the last overdraft charge, again I never caught up with the amount of debt ************ caused due to his actions and the extra charges that kept getting applied.
That means I haven't gotten a confirmation for the ***** international fees one, when will that come through and what is it's complaint number?Customer Answer
Date: 10/16/2023
In 2018/2019, I lived at ******************************************************************** with **** Min-************************* (AKA ***********************)
(siblings). He began using his US debit card to make purchases through my Amazon and Etsy, plus
paying utility bills as part of his half for the property, which we co owned 50/50. In May 2019, he began
disputing those payments. All of those organizations, because those accounts were under my name,
required that I pay the disputed balances to continue to use their service. Except for Etsy, which banned
me for life unless I get a legal document that says he confessed and is repaying them. He committed
Fraud. The purchases he made fell into the same pattern of spending he had previously exhibited,
through the same bank. The utilities were paid for the property in which he was living and physical
items were mailed to his physical address that he had listed with the bank. A post I made on FB on July
18, 2019, " ****************** I have an weird situation. Up until a month ago, I lived with my brother.
Accounts were under my name, but after a year, I asked that he start paying for things with his debit
card instead of me paying up front for everything. So it was his debit card under accounts with my
name. He went in and disputed the charges at the end of April. Joint bills that I figured what I owed him
had to be fully paid by me to get back open. I can live letting the money slide, but some of my artist
accounts have been suspended. Etsy is the main one. As some of you know, paypal has fits too (I'm so
sorry, they keep saying I'm fine).Business Response
Date: 10/18/2023
We received your concerns and are in the process of researching and responding. To protect your privacy, a response and any described enclosures will be mailed to you directly.Customer Answer
Date: 10/19/2023
I am rejecting this response because: this is the same as the other claim. They clearly aren't going to respond here and, since they gave me the run around previously, there is probably little chance that they are doing anything but a dodge with this.Business Response
Date: 10/20/2023
We received your concerns and are in the process of researching and responding. To protect your privacy, a response and any described enclosures will be mailed to you directly.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.