Complaints

This profile includes complaints for US Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  US Bank

  Minneapolis, MN 55402-7000

  
• 

  U S Bank

  1673 Pearl Rd Brunswick, OH 44212-3405

• 

  U S Bank

  2716 Boston Rd Hinckley, OH 44233-9498

• 

  U S Bank

  2635 W Market St Fairlawn, OH 44333-4230

• 

  US Bank

  Corporate Office 425 Walnut Street Cincinnati, OH 45215

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a US bank account in March 2023 under the 2023MAR bonus. I followed the 90 day requirement $10,000 direct deposits. I called in August to confirm that I had met all requirements and was told that I met the requirements but that they took up to 90 days to provide the bonus. It has been more than 90 days. I called again and was told that the bank was not going to hold to the bonus structure. While the initial fine print said that I could not have a current account or account closed within the last 12 months, it is now structured to be 24 months. I believe this changed after I initiated the account with the bonus, as I had insured that my previous account had been closed 12 months prior and when I called in August, the woman confirmed that I met all criteria for the bonus. I would not have put my money into this low interest account if I had been told I would not qualify. This has lost me significantly as my other savings accounts have 4% interest and this account has .01%. The false advertising has cost me money over the last 6 months.

  

  Business Response

  Date: 10/10/2023

  We received your concerns and are in the process of researching and responding. To protect your privacy, a response and any described enclosures will be mailed to you directly.

• Initial Complaint

  Date:10/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Us bank charged me multiple overdraft fees while my account was positive and was treated disrespect . Now I call back and they said that I didn't even speak to a manager

  

  Business Response

  Date: 10/10/2023

  We received your concerns and are in the process of researching and responding. To protect your privacy, a response and any described enclosures will be mailed to you directly.

• Initial Complaint

  Date:10/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My checking account with a balance of $900.89 was closed out by the bank and no one knows where the money is and they are not able to issue a check to me.

  

  Business Response

  Date: 10/10/2023

  We received your concerns and are in the process of researching and responding.  To protect your privacy, a response and any described enclosures will be mailed to you directly.

  Customer Answer

  Date: 11/02/2023

  As per the business' response they said that they would reach out to me directly. However, I have not received a reply since their message on BBB

• Initial Complaint

  Date:10/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 28th I deposited a check into my personal checking account in US Bank from my other business account from another bank. I noticed on 10/1 through the mobile app that the check bounced. I confirmed with The other bank the funds were available I went to the branch that Monday (10/2) and re made the check deposit and the teller took the check and deposited with no problem. I find out later that after noon that they are closing my account. **************** won't give me a reason why after multiple calls and says I have to go to the branch and they can tell me. I go back to the branch where I made the deposit and they tell me they can't do anything or tell me anything either and say the check will get returned because if its set for closure they can't accept any money. They also tell me that customer service can only answer my questions. No one can answer and I have come to the conclusion no one knows whats going on... I authorized my payments to come out of that account on 10/1 (usually they clear the 2nd or 3rd day) I call the mortgage companies and creditors and switch it to my other business account thinking the funds are there. come 10/4 I have a massive negative in my business account. Turns out US Bank cleared that check and will close the account and not give me access to the funds till after they officially close it on 10/14 (plus what ever time it takes to mail it) with Still no reason or notice to why they closed my account after 10 years. that bounced check was the only bounced check I ever had. Do the right thing and give me access to my funds. I doubt they will cover late fees or returned check charges? I will probably get a vague letter in 30 business days in the mail with auto "drop down menu" like responses to why they closed the account.

  

  Business Response

  Date: 10/06/2023

  We received your concerns and are in the process of researching and responding.  To protect your privacy, a response and any described enclosures will be mailed to you directly.

  Customer Answer

  Date: 10/18/2023

   I am rejecting this response because: You closed my account and failed to notify me and still accepted a check deposit of $5,000 without Informing me.  I am now 14 days without my funds and hit with late fees with bills I was going to pay using that money.  
  
  
  

  

  Business Response

  Date: 10/23/2023

  We received your concerns and are in the process of researching and responding.  To protect your privacy, a response and any described enclosures will be mailed to you directly.

• Initial Complaint

  Date:10/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/6/2023, US Bank restricted access to my online banking stating that my username or info was compromised. Subsequently I received an email from ***** stating my Zelle info had been updated however I never updated them so I figured that was the problem my info had been compromised. On the same day US put a hold on my account so I was not able to access my funds which put a financial hardship on me . I went into the Branch in ************ and no one could tell me anything other than theres a hold on it and the **** that has a hold no one can call only email them . After many attempts of calling and going into the local branch in ************ ** and *********** (Branch Mgr is ******************** NMLS ID ******* my account was fully closed and they advised a cashiers check was sent for $29 and some change. I spoke to the mgr again he advised $130 went to a charge off account, $29 to me and the remaining $789 (there was $949 went the hold was put on my account) is being held for other purposes. The way this was handled was completely un professional and illegal I feel . You candy just withhold someone money w/o giving explanation or inquiring about possible suspicious activity on the account which there is none not to my knowledge. I just want whats rightfully mine that I am *********** and that is my money This Im my opinion was horrible business practices on their part

  

  Business Response

  Date: 10/05/2023

  We received your concerns and are in the process of researching and responding. To protect your privacy, a response and any described enclosures will be mailed to you directly.

• Initial Complaint

  Date:10/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was to be closed in August I was supposed to receive the remaining funds by the end of August, that didn't happen. I went in and talked to a banker in person, he couldn't tell me what the problem was, just that it was a back office issue and they would contact me. I waited couple weeks more, nothing happened. So I went in again talked to a different banker, he informed me that my funds would be released on the 12th of September, I updated my address and he said everything will be good from there. So September 12th came and went still nothing, I'm talking to a bankers online, over the phone, nobody can give me any explanation or reason as to why I haven't received my funds. So now I'm talking to the branch managers at one of the banks branches and now she's telling me that my funds are not going to be released till November of next year, that is unacceptable. Mind you, during this whole process I had helped my boyfriend open an account with US Bank via power of attorney, I was able to deposit the check and everything, but the account ends up getting closed for whatever reason. Within days of his account closing he gets his $500 cashier's check send back to my address with no issue. I have been going through hoops with them to give me my money. I don't know this is discrimination being because I'm black and he is not, but I'm starting to feel like it. I want my money and frankly it has been disgustingly unprofessional of them to not be able to answer any of my questions regarding this matter, unprofessional of the many dates I was told from different bankers, it's wrong, this is not fair. I want my money.

  

  Business Response

  Date: 10/04/2023

  We received your concerns and are in the process of researching and responding.  To protect your privacy, a response and any described enclosures will be mailed to you directly.

• Initial Complaint

  Date:10/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a fraud dispute on 9/27/23 as soon as I noticed someone hacked my Subway app and made three charges in ******* to Subway for food (same day because I keep close tabs on my accounts and finance). They advised that they would work to prevent the charges from going through as they were pending at the time. Now I am at 10/3/23 and have received no communication from the bank regarding this and charges are now showing complete on my account and not removed.

  

  Business Response

  Date: 10/04/2023

  We received your concerns and are in the process of researching and responding.  To protect your privacy, a response and any described enclosures will be mailed to you directly.

• Initial Complaint

  Date:10/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company charged me a late fee even through I pay my full balance multiple times a month. There is not option to contact the company on their website. I need my $30 fee returned and a verification that this will not effect my credit.

  

  Business Response

  Date: 10/04/2023

  We received your concerns and are in the process of researching and responding. To protect your privacy, a response and any described enclosures will be mailed to you directly.

• Initial Complaint

  Date:10/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my deep dissatisfaction with the service I have received from US Bank regarding my business account. Despite multiple attempts to close the account, I have been subjected to unauthorized service fees and harassing calls demanding payment. I demand a refund for all the service fees charged and immediate closure of my account.I was shocked to discover these unauthorized charges on my account *************************. Not only did US Bank fail to honor my request for account closure, but it also imposed ongoing fees without any valid reason or notification. This not only demonstrates a breach of trust but also a disregard for customer service and ethical ********************** practices.Furthermore, I have been receiving persistent and harassing calls from US Bank representatives, demanding payment for the negative balance caused by the unauthorized service fees. These calls have caused undue stress and have further exacerbated my dissatisfaction with US Bank's handling of this matter.I hereby request the following actions to be taken promptly:1. Immediate refund of all the service fees charged to my account, totaling $36.2. Closure of my business account ************ , effective immediately, without any additional charges or penalties.3. Cease all harassment and collection calls related to the negative balance caused by the unauthorized service fees.4. Provide written confirmation of the account closure and the refund of the fees within 5 business days. I would like to remind US Bank of its responsibilities to its customers and the need for fair and transparent practices. I trust that US Bank will address this matter promptly and take the necessary steps to rectify the situation.If this issue is not resolved satisfactorily, I reserve the right to escalate my complaint to the appropriate regulatory authorities and seek legal assistance to protect my rights as a consumer.

  

  Business Response

  Date: 10/02/2023

  We received your concerns and are in the process of researching and responding.  To protect your privacy, a response and any described enclosures will be mailed to you directly.

• Initial Complaint

  Date:10/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 14, 2023 @ 12:57 PM, I called to get a Payoff on an auto loan I have with US Bank and spoke with ************ (wont give me her last name). ************ completely disregarded the privacy laws and insisted on knowing the reason for a payoff. I told he that it was none of her business to know the reason as to why I need a payoff. She refused to give me the payoff. I asked for a supervisor, ****************, ID *****, came on the line and rudely refused to give me a payoff as well unless I also provided her a reason for the payoff, I asked how to file a complaint, **************** advised me that I will have to do it through her, advised me that she will file it on my behalf, and gave me a complaint reference # ********.

  

  Business Response

  Date: 10/03/2023

  We received your concerns and are in the process of researching and responding. To protect your privacy, a response and any described enclosures will be mailed to you directly.

  Customer Answer

  Date: 10/12/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me for now.