Complaints

This profile includes complaints for US Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  US Bank

  Minneapolis, MN 55402-7000

  
• 

  U S Bank

  2716 Boston Rd Hinckley, OH 44233-9498

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  U S Bank

  2820 W Market St Ste 200 Fairlawn, OH 44333-4011

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  US Bank

  425 Walnut St Cincinnati, OH 45202-3956

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  US Bank

  10230 Springfield Pike Cincinnati, OH 45215

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **********,I am writing to you as your **************** team has been completely unhelpful and deceitful. I have had a ********** account for roughly 20 years and recently opened a ********** credit card. This complaint is regarding the credit card.Due to being unable to make a recent payment due to life-changing issues, I have been called by your debt-collection department almost daily, from different numbers. I agreed to make a payment in full for the minimum balance, despite not being able to afford it at the time, due to them stating that they would remove the 2 late charges: $37.00 and $27.00. I made a payment for the full amount stated by the agent, and was told that they would be making the adjustment to my account. A few weeks later and no adjustment is made. Calling in? I'm told that they'll only adjust 1 and only if it was due to "fraud". The original request seems to never have been submitted.I am requesting that you credit either my Credit Card account or my bank/debit card with the $64.00 promised. I would not have made this payment without the promise of the above, and it has financially hurt me. My account is current/up-to-date and I still receive regular calls asking me to pay the amount paid weeks ago because their "system has not yet updated".

  Customer Answer

  Date: 05/03/2023

  Hi ***,

   

  It looks like this was marked as a duplicate but it is not?

   

  I had another complaint from last August which was unrelated. It looks like that complaint was re-sent to the business while this new one was not?

   

  

  Business Response

  Date: 05/16/2023

  Re: Better Business Bureau Complaint 20003961
  
  Dear *********************************:
  
  For privacy reasons, a response has been mailed to the address listed in your complaint.
  
  Should you have any questions, please contact me at ************.
  
  Sincerely,
  ***************************
  Assistant Vice President
  Office of the President

• Initial Complaint

  Date:09/14/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently own a business. I currently have a business credit card with US Bank. In early September 2022, I called US Bank to ask if I could change the name and Tax ID number on this card or if I would have to apply for a new card. The woman I spoke to was very nice but she did not know what she was doing. She put me on hold twice to ask for help. When she came back I was told to write a letter to an address which she gave me. She told me to include my EIN number and other documents and write a letter to that address requesting the change and that it would be processed.After some time went by, I didn't hear back. One day I logged into my US Bank mobile app and my business credit card was no longer there. I called US Bank back and spoke with their ******************* They told me that not only can they not make the name and EIN number change, but that my existing business credit card was now restricted. I explained that I did not want this card restricted but I was told there's nothing they can do. I did not receive any type of correspondence prior to my existing credit card being closed and I never gave authorization to do so.I understand that I need to apply for a new credit card. This is fine and totally understandable. My complaint is that US Bank also blocked my current business credit card. This card should not be blocked. They assumed that the original business was closed and I did not state that to them. They closed this card without my consent or even reaching out to **** spoke with 2 supervisors in the ******************* which were named *** (female) and ************************ was the final person I spoke with. He told me there was nothing that can be done and rushed me off the phone. I asked for his manager and he would not give me that info. He said he didn't have a manager and I needed to contact the Office of the President which was only an address and fax number.Now US Bank is not willing to unblock my card.

  

  Business Response

  Date: 09/15/2022

  U.S. Bank reviewed the request and is unable to respond due to our inability to validate the complainant.Tell us why here...

• Initial Complaint

  Date:08/16/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1 month ago Elan Financial Services blocked my account for 1 week without any reason. I called them and they told me that they would like to know the name and date of birth of my wife (my wife was on that account for almost 20 years). Today I found that they canceled my autopayment without any warning. I used this autopayment also for almost 20 years. They charged me for $30 late fee. I request to refund this $30 and to restore my credit score due to "late" payment.