Complaints

This profile includes complaints for US Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  US Bank

  Minneapolis, MN 55402-7000

  
• 

  U S Bank

  1673 Pearl Rd Brunswick, OH 44212-3405

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  U S Bank

  8 E Main St Lucas, OH 44843-9701

• 

  U S Bank

  830 N Court St Medina, OH 44256-1719

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  U S Bank

  115 N Chillicothe Rd Aurora, OH 44202-7797

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/05/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my formal request to address and resolve the unauthorized accounts that are currently listed on my credit report. These inaccurate entries have significantly impacted my FICO score, leading to a noticeable decline that has caused challenges in maintaining my financial standing. I am reaching out to your office with great urgency and respectfully requesting your assistance in rectifying this matter. ELAN CACS CCACCOUNT no.: 87DATE OPEN: 05/01/2018BALANCE: $6,406.00

  

  Business Response

  Date: 04/23/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding an unauthorized account and credit reporting. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 04/22/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:04/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The residual income did not pay off the mortgage where the mortgage note became a security and a book entry. I will be filing a ***** complaint. During purchase I have given the bank a promissory note. I as the borrower who is really the creditor owns the security. The bank was required to give me a cash receipt. The bank owe that money under a recoupment or asset. If the receipt is taken back, the bank owes the money, and this is called an offset in accounting. In the *** it is called a recoupment. I have a possessory and property claim against the cash proceeds under the liability side of the ledger. UCC *****, there cannot be a holder in due course on a promissory note after the bank has deposit it. An off balance sheet was done where they took my note after they sell it. Instead of showing it on their balance sheet, they have moved it over to some other entities balance sheet. This means that it is no longer on the books. This is called off balance sheet bookkeeping. The head of the **** said that I was correct. They are not showing the liability side of the ledger or the accounts payable because it has been moved over to someone else's balance sheet. This is a violation of **** Accounting in regards to cash receipt. This was a major issue during the purchase of my home. When you purchase the customer is supposed to get a receipt. ********************************************************

  

  Business Response

  Date: 04/18/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding the mortgage. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 04/17/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:04/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deposit state check from ssi on 4/1/25 but they have check on hold funds wont be ready until 4/10 i dont understand why money is there i dont have any money

  

  Business Response

  Date: 04/22/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding a check deposit and funds being held. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 04/18/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:04/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/2 I attempted to purchase items using my debit card, only for the card to be declined. My balance was sufficient, so I called customer service. **************** told me that ******* had deactivated my card, without notice, because I had ordered a card back in January. The card I ordered in January had never arrived so it was never activated, but according to the person on the phone, this triggers a deadline where the old card will be automatically shut off. The customer service person refused to acknowledge that this is a bad practice and was essentially blaming me for not receiving the new card. I immediately went in to my local branch, who said that they could find nothing wrong with the card! Regardless, I requested a temporary card be issued and that a permanent replacement be sent out.Being very frustrated with ******* at this point, I looked through my past statement and found a charge that I didn't recognize that has been charging automatically every month for 6 months or so. I called ******* to report for fraud and the person I was speaking to was quite rude. She argued at one point that the branch canceled my card, which makes no sense because the branch didn't know anything about it until after I had called their customer service, which clearly wouldn't have happened if my card worked in the first place! I think that she processed the fraud report, but at the end of the call when I tried to ask a question she cut me off and ended the call.I would like ******* to address the reason my debit card was deactivated without notification. This practice should not be allowed to continue as all it does is leave their customers high and dry when trying to shop. I would also like ******* to confirm that the fraud report that I filed is indeed being processed.

  

  Business Response

  Date: 04/22/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding a card being declined and customer service. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 04/18/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a ******* ************ credit card account. According to *******, as long as I meet the requirements, I'll start earning 4% cashback instead of the base 2%. I have met the requirements but have not received the 4%. I've made multiple calls to talk to customer service about the matter. The first ***** said she can see I met the requirement and will be seeing extra cashback credited to my account soon. It didn't. So I called again at the beginning of March. The second ***** said I am already earning 4% for my spending and will see the points credited to my account as extra bonus in statement ending 4/1. On 4/2, I received the new statement, still I only saw 2% cashback. Today (4/2), I made another call and chatted with a customer service supervisor. She said that she can see I have met the requirements in Feb. and my Feb and March spending should have earned 4%. But she said she can only file a reward research for me and this will take ***** days, and there is no way to track the progress. She was only able to share a confirmation number. This experience is frustrating. The process is unnecessary long and lacks transparency. I have been told inaccurate and misleading information. The slow turnaround of investigation has already affected my spending plan, as I am not sure if the cash back could cover the transaction expense.

  

  Business Response

  Date: 04/22/2025

  On behalf of *********, we express our gratitude for giving us the opportunity to address your concerns. We understand the importance of resolving any issues or inquiries promptly and efficiently. ********* has confirmed that an investigation is currently open for the concerns that you reported, and it might need some additional time to respond with the resolution. Please allow an additional 07 calendar days for a response. We appreciate your patience and apologize for the delay. If you have any additional questions, we encourage you to contact our complaints team at *************). Our team will be more than happy to help address any concerns you may have. 

  Customer Answer

  Date: 04/24/2025

   I am rejecting this response because:
  I received a call from *******. The agent told me that she encourages me to talk to their 24-hr banking department to discuss about the issue. After having made so many calls in the past several months and being forwarded to so many different departments that none of which can even figure out the answer for me, I have lost trust on their process. Therefore I clearly told the agent that if someone from ******* wants to call me to address my specific issue, I am glad to have a discussion. But I won't repeat what I have done so many times to call their customer service again, because it has proven frustrating and not working. My request is clear and simple: honor the 2%+2% cashback on my spending as promised by their customer service. And they are welcome to verify the recordings of my conversations with their customer service on that **********************. I have been polite and following their process in all my communications with *******, but my requests have been constantly ignored.
  
  

  

  Business Response

  Date: 05/05/2025

  On behalf of *********, we express our gratitude for giving us the opportunity to address your concerns. We understand the importance of resolving any issues or inquiries promptly and efficiently. ********* has confirmed that an investigation was reopened based on your response and we are currently researching your concerns, and it might need some additional time to respond with the resolution. Please allow an additional 07 calendar days for a response. We appreciate your patience and apologize for the delay. Our team is actively working to resolve your concerns. In the meantime, if you have any additional questions, we encourage you to contact our complaints team at *************). Our team will be more than happy to help address any concerns you may have. 

  Customer Answer

  Date: 05/14/2025

   Better Business Bureau:
  
  US Bank staff reached out to me and proposed a resolution. I find that this resolution is satisfactory to me. I am happy that the problem finally got resolved. Thank you!

• Initial Complaint

  Date:04/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Formal Request for Resolution Regarding Credit Card Account Suspension Dear Elan Financial Services,I am writing to formally address an ongoing issue with my primary credit card account, which carries a $20,000 credit limit and has been in good standing for over five years. Historically, I have maintained little to no outstanding balance on this account and have used the card responsibly for personal transactions.Recently, I have experienced repeated disruptions, including multiple blocks and a temporary suspension of my card, without clear explanation. I was advised that some of my transactions were flagged as not being for personal use, which I dispute. I can confirm that all charges made on this account have been for personal purposes.During my efforts to resolve this matter, I have encountered credit card customer service representatives who have become increasingly hostile and aggressive. Some of the questions asked have felt intrusive and, in my view, have encroached upon areas involving personally identifiable information (PII) or potentially protected health information (PHI). I find this both inappropriate and ************* this time, I do not believe Elan Financial is upholding the standard of ethical business practices expected from a financial institution. However, I remain open to resolving this dispute amicably under the following conditions:**** credit line is fully restored without further unwarranted interruptions.2.I am able to use my card without future issues processing legitimate payments.3.All interactions with customer care are conducted with professionalism and mutual respect, and no further hostility occurs when I, as the account **********************, seek clarification or assistance.Please confirm receipt of this message and advise me on the next steps to resolve this matter.Sincerely,***** Chase ******

  

  Business Response

  Date: 04/21/2025

  On behalf of *********, we express our gratitude for giving us the opportunity to address your concerns. We understand the importance of resolving any issues or inquiries promptly and efficiently. ********* has confirmed that an investigation is currently open for the concerns that you reported, and it might need some additional time to respond with the resolution. Please allow an additional 07 calendar days for a response. We appreciate your patience and apologize for the delay. If you have any additional questions, we encourage you to contact our complaints team at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starting around Feb 15th of this year, after trying to purchase a leadership program, from the SAME company, I get direct deposits from, I have not been able to use my card properly. Your company took it upon yourselves to flag it as fraud, even though I said no this is not fraud. After that I had some freelance work done on fiverr, that your company refused to allow me to pay for. I was trying to send the church in ****** my church helps sponsor, some money, again your company REFUSED to allow me to use my money. Ive tried paying for my tax prep, and your company REFUSED to allow me to use my money, I paid someone to teach me how to use Final Cut Pro, yet when I tried to purchase it, your company REFUSED to allow me to use my money. I tried to purchase a laptop and an extended Warrenty for that laptop, while your company allowed the ******** to be paid for, you REFUSED, to allow me to pay for the laptop. Ive had a branch manager tell mewe dont care if you close your account, we wont miss you Ive had to other branch managers replace my card, to see if that would work & it didnt. Know I was on hold for over an hour waiting to talk to a manager, so rude lady finally picked up, and when I said I was holding for a manger for over an hour, she immediately hung up on me. While I am a small fish in the eyes of a bank, my parents and grandparents, have millions of dollars in your bank. I expect a phone call getting this resolved, and compensated no later than April 7th 2025, for losing out on the money I paid to be taught for Al cut pro, when you REFUSED, to allow me to buy it, as well as the $700 in savings I missed out on, by your company REFUSING, to allow me to purchase the laptop, while it was still on sale. If not I will take all legal action at my disposal, as well as blasting ********* instagram, TikTok, ********, ******* and Rumble, about my experience with your bank, and the complete lack of customer service. As well as telling every veteran organization.

  

  Business Response

  Date: 04/18/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding a branch balance and a hold being placed on the account. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 04/15/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:03/31/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently have an estate account with ******* and recently noticed a charge on my statement. I called them asking to have this fee waived because this is an estate account, and I was waiting for the *** to send a check. And the response back was a flat out NO!

  

  Business Response

  Date: 04/11/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding a charge on the account. ********* has confirmed that a verbal contact was made on 04/10/2025, and necessary steps were taken to address your concerns. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:03/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was forced to change banking deposit choice by ohio unemployment inorder to receive money.They require a brick and mortar instate location inorder to be allowable. Despite the obvious fascist level civil rights violations of said rule, I decided to open a ******* account inorder to not suffer hunger game ******** bank took that as an unwanted and confusing invitation to establish me 3 checking accounts and a savings account.I want 1 checking account. It's been almost a daily hassle trying to manage or use this unwanted mess.

  

  Business Response

  Date: 04/16/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding accounts being opened. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 04/15/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 20, 2025 I wired $25,000.00 to my ******** account. ******* blocked the wire transfer . I received an email on March 21, 2025 stating the wire transfer was blocked and that the funds were returned to my account. The funds have not been returned to my account. I have called their customer service three times and they will not give me the help or return my funds to me. I get the run around on the phone and I am transfer to other departments. I have been told that there will be claim filed for this action. I have not seen proof a claim and there has not been any resolution to this problem.

  

  Business Response

  Date: 04/16/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding a wire transfer. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 04/15/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have.