We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bank

US Bank
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Reviews

This profile includes reviews for US Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

US Bank has 1395 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • US Bank

      Minneapolis, MN 55402-7000

      BBB accredited business seal

    • U S Bank

      2716 Boston Rd Hinckley, OH 44233-9498

    • U S Bank

      830 N Court St Medina, OH 44256-1719

    • U S Bank

      85 W Main St Shelby, OH 44875-1205

    • U S Bank

      115 N Chillicothe Rd Aurora, OH 44202-7797

    Customer Review Ratings

    1.09

    Average of 592 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Sherri G

      Date: 01/15/2025

      Worst company to deal with. First I was sent a card for unemployment that I did not request, then only received 2 out 3 payments after waiting over a month. Then after calling I was told it would take 45 days to receive the 3rd payment?!?! AND then received another card from them. And either the bank or Cava, but transaction amounts were changed and held for 3 days. This company seems suspicious and should be looked into.

    • Honey B

      Date: 01/14/2025

      We've been a credit card holder for over 20 years. Paid off a car loan with them as well. For 20 years our available credit has been stuck at 500.00.. We both have credit scores that are over 800 and our home is paid in full! I called them and asked them to update our credit line, and they gave us another 500.00! This makes a total of 1,000! This is a laughing JOKE! This Bank is Horrible, Insulting, and a Low Blow to us worthy credit holders. Pass this crooked bank up.

    • Randell G

      Date: 01/13/2025

      I paid off my credit card account of$6270.79 on 11/18 and the balance was $0. On 11/26 they charged me $90.57 interest. My balance was $0 how could there be a interest charge? Well, I paid the $90.57 and the balance was $0 again. Now I get a bill for $1.69 for interest again. How greedy is this, Company?

    • Sarah W

      Date: 01/07/2025

      I have waited ten days to receive my card and have been told it was on its way well ten days with nothing sent and still no card I have bills and they have been not helpful I'm so behind on bills and no one has helped me.

    • Nick F

      Date: 12/31/2024

      This company has the worst customer service in the industry. People that answer phones are already mad as soon as you call. Most rude ignorant people i have ever spoke to. And i'm a veteran with US bank so civilians dont have a chance. They are running their own cartel and the supervisors couldnt care less. Moving my money right back out since i have only been here two weeks. Run, this place is horrible.

    • Leticia T

      Date: 12/30/2024

      Here is the Bluf: record and track every conversation you have with a USBank rep. Date, time, name, request and any resolution / transaction that was supposed to made. Ask for a confirmation number if available and ask the rep to leave a comment in your account.
      Get informed delivery with USPS and open all mail they sent. If they sent something - ask for the date and a copy of it. ( cause they don’t post in your account, mail that they send)
      These are the shenanigans you have to participate in to do business with them.
      They lack all accountability for any errors or mistakes on their part. They are a narcissist organization at the core.
      Smile in your face and say sorry I cannot help you.

    • Mary L

      Date: 12/28/2024

      DO NOT GO TO THIS BANK! Two days after Christmas they closed our account out of the blue & would not let us touch our money & we have over $2,000 in our account. Now we have to wait for a cashiers check in the mail after they close my account which is still in the process of being closed three days later. So no telling how long it’s going to take for them to close my account for no reason & send me a cashiers check in the mail because they will not let me take any money out & my account is froze until they finally decide to close my account and send me a cashiers check in the mail. Two days sheet Christmas. All the banks are closed so I can’t even go open a new account cause they won’t give me any of my money!!! I used to swear the US bank was the best bank ever. I’ve been with them for years & this is out of the blue. Please DO NOT GIVE THEM YOUR BUSINESS!!! You will end up getting screwed over like they have done to me!!!!

    • Aaron S

      Date: 12/21/2024

      Do not trust this bank. I have been deprived of withdrawing my funds. Flat out lied to. Misled. Mistreated.
      Crazy tactics you wouldn't believe. Total lack of integrity and accountability!

    • Amy W

      Date: 12/20/2024

      I have been a customer in good standing for over 20 years. It is the week before Christmas and they shut down my account giving me no warning or reason. I have a good chunk of change with that bank and have zero access to it. Heartless, heartless people working there.

    • Monique W

      Date: 12/20/2024

      US BANK IS THE WORSE BANK ONNTJE PLANET!!!! I was charged by Hertz rental car company back in June when I was in a car accident and May and the party at fault rented me a car however US Bank allowed them to debit my account and they still sense now that it's December I've still been fighting this case and went as high as the president of US Banks office and still every time I speak with customer service they tell me something completely different actually had to representative have the audacity to tell me that I need to drive all the way to where the corporate office is and get some help from the US Bank president I wanted to slap this woman through the phone this is the worst bank ever and still my account remains overdrawn they're the devil!!!!!!!

    US Bank is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.