Reviews

This profile includes reviews for US Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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US Bank has 1393 locations, listed below.

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  US Bank

  Minneapolis, MN 55402-7000

  
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  US Bank

  3424 Edwards Road Cincinnati, OH 45208

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  U S Bank

  1673 Pearl Rd Brunswick, OH 44212-3405

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  U S Bank

  2716 Boston Rd Hinckley, OH 44233-9498

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  U S Bank

  2635 W Market St Fairlawn, OH 44333-4230

Review Details

• Review fromMargaret T

  Date: 05/27/2025

  1 star
  bought an RV in 2021 and financed it through U S Bank. I paid on this account and was never late with a payment. My sister's husband died and she asked me to move in with her. I did so and decided ided to sell the RV because I would not be using it. They gave me the same price that I would have paid for all the total years of financing, no discount for early payment. I called them and asked what did I need to do to just let the RV go back to the dealer. They told me that all I needed to do was tell them where the RV was located and they would come tow it. That was all I would have to do. They called it a Friendly Repo. They made me think it would not go against my credit and I would no longer owe on it. They came and towed it away. A few months later they sent a bill to me for $12000.00 saying they sold the camper and I owed the difference. I wrote to them and told them that I knew they could have gotten more for it and according to what they had told me I was not responsible for the debt. I did not pay it. I would have kept the RV and paid it off if they had not lied to me. Then t by my tried to cheat me out of the 12K. I never saw a bill of sale showing what they sold it for. They ended up putting this as a bad debt on my credit and ruined my credit of which I have always been very proud. I want people to be careful and not to trust this bank because it is crooked in my opinion

• Review fromDavid S

  Date: 05/25/2025

  1 star
  I would rate them minus 10 if it would be an option
  I am at the age when I can easily say that I have experienced multiple US bank accounts, credit and loan services for over 25 years. I have worked with nearly every major credit company that there is. I have never had such a horrible experience in all of those years. The first problem, nothing offered for solving problems at all - horrible customer service. They do not process payments in a timely manner. When it takes at least two weeks to post a payment
  WORSE BANK EVER FOUND

• Review fromJerry C

  Date: 05/24/2025

  1 star
  US Bank cares not about customers. I've banked at US Bank for over 40 years. Hardly ever caused them any problems. I deposit a check which turned out to be fraudulent and without notice they closed both my personal and business accoujtd. Freezing the money I had in there with no word how long I get it back. Too little time to have my VA disability and other pay into a new account until July 1. No word when I will get my pay for June. Uncooperative getting answers. RECOMENDATION.: DO NOT USE US BANK one star is the minimum to get posted they earned far less than one

• Review fromCarter M

  Date: 05/23/2025

  1 star
  Closed my checking and switched banks. Stopped using their credit cards. Never felt happier

• Review fromKim L

  Date: 05/23/2025

  1 star
  This would be the last bank I would bank with. Talk about incompetence. I have been receiving someone's mail for over three years. I have contacted their customer service number (six times), written to their Office of the President, in addition to every piece of mail (over 25) I have received marked "person does not live here" and sent back. Would you believe this incompetent bank literally sent me a letter stating, "If you continue to receive this person's mail, please contact our customer service department." I am now going to research a regulatory agency to contact since this violates consumer privacy laws.

• Review fromJim M

  Date: 05/22/2025

  1 star
  Terrible customer service. Impossible to speak with an actual person. Even when you think you're close to talking to someone, it asks you what it's about, then goes back to giving you useless information and doesn't connect you to anyone. One more car payment and I'm through with this bank forever.

• Review fromWendy C

  Date: 05/17/2025

  1 star
  Unable to login into my mortgage account. I talked with someone on the phone, they could not help me. Just a bad company. I am great at resetting usernames and passwords, but it is almost impossible to login into a mortgage that has existed for 17 years. My payments come, thats it.

• Review fromPhillip M

  Date: 05/16/2025

  1 star
  I would not bank with this bank. I’ve been banking with this place for over a decade and the service I received through them is unacceptable not professional at all if I was a banker, I would not bank with them.

• Review fromDouglas C

  Date: 05/16/2025

  1 star
  Took a vehicle lease with these clowns back in Mar 9th 2022. Maturity date was Mar 9th 2025 and got a quote for lease-end buyout good thru Apr 3rd 2025. Sent the check, it arrived Apr 14th, but in the meantime they auto-drafted another payment on Apr 9th. So now I've paid an extra $420 above the payoff amount and they're telling me no credit is due. I will never do business with this bank ever again, and based upon all the 1-Star Ratings, every consumer should avoid this bank like the plague.

• Review fromWendy S

  Date: 05/15/2025

  1 star
  I am at the age when I can easily say that I have experienced multiple US bank accounts, credit and loan services for over 25 years. I have worked with nearly every major credit company that there is.
  I have never had such a horrible experience in all of those years. The first problem, nothing offered for solving problems at all - horrible customer service.
  They do not process payments in a timely manner. When it takes at least two weeks to post a payment - (and then maybe 8 days) - there are going to be serious issues with unfair fees, overdrawn accounts, unfair credit reports and some extremely angry customers. They want you to let them take payments directly from your personal account. I advise against it.
  In fact that all of this seems quite on purpose, as US Bank has little incentive to fix the issue at all, given we have no more protection agency to help us.
  There is no 'running balance' anywhere - not on the statement and not online. You literally have to use a calculator or download to an excel sheet to ensure that their calculations are correct - poor, poor practice.
  Online assistance is dismal. The agents that chat or talk with you over the phone are unhelpful to say the least and cannot answer a simple question or solve any issues. You cannot resolve problems by contacting them without spending an exorbitant amount of time moving from one person to another.
  I entered into a zero-percent initial offer with this bank. Normally, I put the date that the offer expires on my calendar to keep track - but you cannot do that either. Thye don't give you a date. It simply says that it ends on "XX-month" statement. OK...?? but there is a date, so what is it exactly?
  Do not bank with this agency. Thank goodness it was just a credit card. I cannot imagine having to count on this bank for a loan or depositor account!
  Yes I would like a response form an administrator! -- at least an apology for all of the problems I experienced.