Reviews

This profile includes reviews for US Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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US Bank has 1393 locations, listed below.

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  US Bank

  Minneapolis, MN 55402-7000

  
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  U S Bank

  1673 Pearl Rd Brunswick, OH 44212-3405

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  U S Bank

  2716 Boston Rd Hinckley, OH 44233-9498

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  U S Bank

  2635 W Market St Fairlawn, OH 44333-4230

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  US Bank

  Corporate Office 425 Walnut Street Cincinnati, OH 45215

Review Details

• Review fromDebbie G

  Date: 07/28/2022

  5 stars
  My mom and I have been with US Bank since they were Downey Savings, I have never had any problems, and they are only beneficial to all my questions. John who works at Toluca Lake Branch is always helpful and Ricardo our financial advisor has been the best and very informative
  

• Review fromJerry C

  Date: 07/27/2022

  1 star

  Jerry C

  Date: 07/27/2022

  Their instant credit verification system doesn't work. All the bad reviews are right! Don't bother!
  

  US Bank

  Date: 07/28/2022

  Dear ****************: We are reviewing the issues you raised. Upon concluding our investigation, we will send you a written response. If you have any questions in the meantime, please feel free to contact me directly at ************. Sincerely, *************************** Assistant **** President ****** of the President **********************

• Review fromCraig M

  Date: 07/26/2022

  1 star

  Craig M

  Date: 07/26/2022

  ******STAY AWAY FROM UNION BANK!!!!!****This is truly the worst bank ever. The people in the branch are very nice but the customer service over the phone is unacceptable. Their system is super slow nothing processes in a timely manor. If you have an issue and contact customer service you will not be helped. They will bounce you around and will not solve your problem after wasting hours of your time. Rocheen is the worst supervisor in customer service period.
  

  US Bank

  Date: 07/28/2022

  Dear ***********************: We are reviewing the issues you raised. Upon concluding our investigation, we will send you a written response. If you have any questions in the meantime, please feel free to contact me directly at ************. Sincerely, *************************** Assistant **** President ****** of the President **********************

• Review fromJohn H

  Date: 07/26/2022

  1 star
  I signed up for a HELOC. It took a very long time to get though the paperwork and after the closed I waited 5 days and it still didn't show so I called them. The lady said I should just wait longer so I waited another 5 days and it still didn't show so I called again. This lady did some checking and found I had two accounts and they needed to merge them. Once they did this it showed up. I then went to transfer some money an I got an error message that said they couldn't transfer at this time, try later. So the next day I tried again and got the same message so I called again. It was very hard to get past the robot and get a person on the line but when I did, and went though a long verification process I told her what I wanted and she said I was in the wrong Dept and she would transfer me to the right department. On hold for a few minutes someone answered and I went through verification process and told her what I needed. She says I was in the wrong dept and she would transfer me. I got to the next Dept and it was still the wrong one, and finally got transferred to the right dept. There the lady told me I couldn't make a transfer for 30 days after the account was opened so that means I can't make a transfer for 2 more weeks. If the original message had said that when I tried to make the transfer I could have saved a lot of my time and USB's time. Oh she did said I could go to a branch and make a transfer but there wasn't a branch within 50 miles of where I live.

• Review fromRichard D

  Date: 07/26/2022

  1 star
  Very inefficient operation. Dealing with US Bank is a exercise in frustration. Dealing with an estate, trying to redeem a CD that had matured. Even after providing all the necessary documentation they required and signing all the necessary forms, the estate rep. still has not received a check. The rep. has been waiting since early June, some 30 days ago, for a check. Last Friday, the Rep. called the bank and was told the bank provided the wrong paperwork and the rep. would come back into the branch to sign the correct papers and it would take another 15 days or more because the rep would have wait and take their turn. Tried calling corporate to talk to someone higher up to address this issue but the customer service representative refused to give me a name. Unbelievable! I would avoid this bank with a passion. The other banks that the estate Rep dealt with received a check within a week.

• Review fromEverette B.

  Date: 07/21/2022

  1 star
  I give them ZERO STARS ... FROM CUSTOMER SERVICE TO THE BANK ITSELF.. KEEP FREEZING MY ACCOUNT FOR SOME DUMB ADDRESS BULL CRAP .. LEAVING ME STRANDED FOR WEEKS . HOLDING EVERY PENNY THAT I HAVE . .. EVEN THO I OPENED THE ACCOUNT INDOORS AT THE MAIN LOBBY WITH SEVERAL FORMs OF GOVERNMENT IDs. .. got it all straightened out to get all my funds frozen again ... Guess they seen the 1st review... No I'm informed that they no longer want my business and they are going to close my account for me .. I'm not aloud to close it my self . After sticking in a 1000.00 my whole paycheck . They said it will remain froze till they close it and they should be sending me a check in about 4 weeks ... Total bull crap ... No food. No gas no rent. No bills .. and 15 cash in my pocket ... ... Oh yeah. Every time I'm in the back their is always someone complaining and unsatisfied or closing the account ... Stay away from them ...

• Review fromKate H

  Date: 07/21/2022

  1 star
  I’ve banked with US in some fashion for 35 years. (Opened my first savings at 12). I recently began a new job and moved to a town without a physical US Bank. I’ve been using the mobile app for my payroll check deposit. The first two weeks were fine. I work for a nationwide grocery chain. Last week I deposited my third paycheck (consistent amounts and paychecks every Thursday) without any problems. However, last week I deposited my third paycheck and US Bank is holding the funds for 10 days!! I Cooke to them on the phone as well as online chat, I have bills to pay and needs to meet and need my deposited funds. Nobody could tell me why it is happening or why it will take 10’days to fix. I am now about to pick up my most recent paycheck and stay an account at a loca bank. I’ve been stuck with this pathetic excuse for a bank far too long. I’ve stuck with them as branches closed and I was forced to start online banking. We’ll this is where I draw the line. Three decades of banking and I have to start over. As far as I’m concerned, they are grasping to stay relevant with any idea of how to be customer friendly. On top of it, I know a handful of people whom have worked for them….Let’s just say it wasn’t a great experience.
  
  Thanks for all the years letting me pay you to access my money. Deuces

• Review fromMelissa O

  Date: 07/20/2022

  1 star
  The employees of US Bank have zero empathy or understanding. Apparently they have adopted a zero tolerance policy which means zero kindness, zero sympathy, zero customer service. In March, my parents wrote a fairly large check to me from a money market they had at a different institution. Unbeknownst to them due to electronic notifications sent to people who are not tech savvy, their money market was changed to a personal savings account. Due to this, the bank the check was drawn from did not honor the check. My account at US Bank never went negative and I never spent the funds so there was literally no harm to the financial well being of US Bank. I needed the funds for a purchase though so once we were aware of the issue, a cashier's check was made and I took that to US Bank only to find out they closed all transaction accounts I had with them and had my money on hold. I explained the situation and complained at that time and my accounts were reopened. Fast forward to July and my parents receive a call today from the fraud department at US Bank. When they did not answer, the person kept calling back immediately until they answered. Shr wanted to know if they wrote a fraudulent check to me. When they explained the situation to her, she was rude and wouldn't let them speak. She made them feel like we were criminals out to get one over on the bank. I do not appreciate my character being attacked but I take stronger offense to anyone attacking my parents character. They have a combined 70+ years of teaching experience between them and would never have intentionally created this situation. I will be closing my transactional accounts at US Bank now as a result of the latest call and will focus on paying the loan down faster so that US Bank can no longer profit from my family.

• Review fromChelsea B

  Date: 07/20/2022

  1 star
  I called US Bank to verify the best way to close my loan and the quickest way to process payment/lien release paperwork. I spoke with no less than 5 employees and called multiple days asking the same questions. I proceeded the way they instructed and now I find out (having submitted the payoff amount) that they in fact told me the LONGEST way to process my account closure. I am now in a serious situation due to their miscommunication and confusion within the company. It is absurd that processing a direct checking account payment would take 10 business days, yet alone the additional 5-10 business days to process the lien release electronic paperwork to send to the state. US Bank also denied any request to expedite this process even with a $0 balance showing in my loan account. Simply said, switching from physical paperwork being mailed to electronic records should have an accelerated processing time, period. This is an absolute waste of my time causing me headache and unnecessary problems. I will not be using this bank again and will actively tell people I know to go elsewhere. Horrible experience and not worth the hassle!

• Review fromAriella L

  Date: 07/18/2022

  1 star
  I have been faithfully using the Fidelity Credit Card (which is under Elan Financial Services) for my normal daily purchases. I have five accounts with fidelity and made a payment from one of them. Since the payment takes like two days to clear (this is NOT the case with normal credit cards like BoA or Chase where if you pay a bank’s credit card with a respective bank’s account, then it’s instant), then I had forgotten that a chunk of money was set aside from that account for the card payment. Well, I moved the money to another account and was charged a $25 returned payment fee. Holy. You guys were the ones who took forever to clear the payment. It doesn’t even SAY on your fidelity account activity how much money was pending for payment for THEIR credit card! I didn’t know that Elan Financial Services was part of US Bank. (Terrible bank as well, I advise NO ONE ever use them for business or personal banking.) Forget using the fidelity credit card. Stick to AMEX or the Chase trifecta. Takes forever to clear payments and you can’t keep track of which account’s money is pending for which payments. Shockingly bad. Never want to deal with this again. Thank God it’s a 0 annual fee card, so I can just ditch it without cancelling. Credit card companies will nickel and dime you for everything. Tacky, slimy, and overall just horrible human beings who write their policies.