Complaints

This profile includes complaints for Target Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Target Corporation

  PO Box 9350 Minneapolis, MN 55440-9350

  
• 

  Target Stores - Central Ohio

  All Central Ohio Locations Columbus, OH 43215

• 

  Target

  PO Box 185 Cedar Lake, IN 46303-0185

• 

  Target Distribution Center

  3001 Archer Dr Chambersburg, PA 17202

• 

  Target

  13658 University Plaza St Tampa, FL 33613

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had 2 orders for pick up. Chose to do drive up. The guy only brought out 1 order and Im missing the stroller. Store wouldnt help. **************** chat was zero help. If not rectified this way I will be contacting my bank to dispute.

  

  Business Response

  Date: 05/18/2025

  *****,
  

  Thanks for contacting Target on behalf of our guest ***** *******.
  

  Upon receipt of your contact, we researched Ms. ******** orders and confirmed the merchandise was successfully delivered as expected to Ms.******** vehicle on May 10 at the ******, ** store.
  

  We have no further resolution for the guest, and we consider this matter closed.
  

  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number *********.
  Sincerely, 
  
  ********
  Executive Escalation Business Partner 
  Target Corporation
  

  
  

  Customer Answer

  Date: 05/19/2025

   I am rejecting this response because:
  
  I had 2 orders. Only 1 was delivered to my vehicle. Thats the issue. If not rectified this way I will be disputing this with my bank. This is ridiculous 

  

  Business Response

  Date: 05/29/2025

  *****,
  
  Thanks again for contacting Target on behalf of ***** *******.
  
  As previously communicated, we have confirmed that all items from the two separate orders placed on May 9 were successfully delivered as expected to Ms.Saffolds vehicle on May 10 at our ******, ** store.
  

  At this time, we have no further resolution to offer and consider this matter closed.
  

  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 266322093.
  

  ********
  Executive Escalation Business Partner 
  Target Corporation

  
  

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 10, 2025 Dear Target Customer Service:My name is ******* *** and I have a serious dilemma. I ordered an **** prepaid mobile phone on the Target website. I purchased the phone as a gift but the person decided they no longer needed the phone. I understand that the standard Target policy is to return the phone to the nearest Target store. But unfortunately, that's the issue. The nearest Target store to my location is 100 miles away. Therefore, I would like to know if Target can make a ONE TIME exception and send a prepaid label to my email address so that I may return the product by mail. I contacted several customer service agents, twice by phone and once through the chat room, and NO ONE was able to assist me. They indicated that the item needs to be returned to the store. I wish it was a way that Target's customer service agents could make an exception when it's a unique case or situation. I don't remember seeing the disclaimer about having to return the phone in store. Could you please make that correction on your website, if it's NOT already present? I'm writing to Target to ask you to please resolve this matter. I apologize in advance for having to go through the Better Business Bureau, but I had no other outlets or choices because customer service wasn't able to work with me. Also, please consult with your team to open a Target location in ************ LA. Thank you. Sincerely, ******* *** Order# ************ ************** ******************

  

  Business Response

  Date: 05/14/2025

  *****,
  
  Thanks for contacting Target on behalf of our guest ******* ***.
  
  Upon receipt of your contact, we reached Ms. *** address their concerns. We were able to assist Ms. *** with their request, and they are satisfied with the outcome.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions,feel free to contact Target at ************ and reference case number 266321465.
  
  Sincerely,
  
  ***
  Executive Escalations Business Partner
  www.target.com
  

  Customer Answer

  Date: 05/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by Target, the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I appreciated that a representative from Target reached out to me, and that we were able to come to a resolution that we both agreed upon.

  I would like to ask that Target place a disclosure near all electronic purchases made on their website informing the customer that the item can ONLY be returned in-store and NOT THROUGH THE MAIL. 

  Also, I want to Thank Target for responding to my issue in an efficient and timely manner, and I look forward to doing business with Target in the future.  

  Thank you. 

  Sincerely,

  ******* Lee 

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been collecting Pokemon cards for years and starting around December 2024 the Pokemon card scene absolutely blew up with resellers and scalpers buying up all product on store shelves making it nearly impossible to be able to buy any product in person. Due to this I had to turn to other means to continue the hobby that I've enjoyed for years, which means buying products online through big box retailers, such as Target. I'd never had to that before since I could easily buy these products at local card shops. I was able to buy things online through Target for a month or two until my account started getting its orders cancelled. I had no idea why this was happening so I contacted Target support and they informed me my account was banned for being a "reseller." I never violated any order limits nor ordered more than others. Everything I ordered I either kept for my collection or opened. For Target to assume I'm reselling these products is beyond ridiculous. Their support said there's no way for me to appeal this decision and I can only shop in store now. Getting Pokemon cards in store is basically impossible since there are people who will camp out the restocks and buy everything up in less than an hour. As someone who has to work daily and can't just sit at a Target all day, online ordering was the only way I'm able to get any of these products.Even online ordering is not easy. Whenever something goes in stock, it's bought up in less than 30 seconds due to resellers with checkout bots taking most of the stock. Target is allowing people to use checkout bots, while banning legitimate users like me who just want product to open.I've had them disable my account since I no longer want to shop at Target anymore after their ridiculous assumptions of what I'm using their products for. If they are willing to unban me I'll order from them again, but they need to do better with who they actually allow to buy their products.

  

  Business Response

  Date: 05/14/2025

  *****,
  
  Thanks for contacting Target on behalf of our guest ****** *******.
  
  Included, you will find our response to Mr. ****************** regret any disappointment, but due to an irregularity with their orders; were unable to offer a different resolution. We've confirmed the guest's order was canceled due in part to Target.com Terms & Conditions. However, the guest is more than welcome to shop in our stores for smaller quantities for personal use. We understand they were hoping for a different resolution, and we appreciate the guest's feedback.
  
  At this time,we have no further resolution for the guest and we consider this matter closed.
  
  As always,we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 266321867.
  
  Sincerely,
  
  ****
  Executive Escalation Business Partner
  Target Corporation
  www.target.com  

  Customer Answer

  Date: 05/14/2025

   I am rejecting this response because:
  
  I have not violated Target.com Terms & Conditions. It states "Target reserves the right to prohibit purchases of any merchandise to resellers. Resellers are defined as a company or an individual that purchases goods with the intention of selling them rather than using them." I have not resold any items that I bought from Target, this is a baseless claim which they have no proof of. If they somehow have some sort of proof that I've resold any items then I'd like to see that because it doesn't exist.

  The items I've bought off of their website are not available "in-store" so I can't shop "in-store" for any of these items. If they were available there then I would gladly do that.
  

• Initial Complaint

  Date:05/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased cards from Target directly (S/S by Target), prices were artificially inflated to nearly double MSRP. Prices were dropped a few days ago due to ongoing public pressure against target (and price gouging legislation in NY state), and after visiting a store, the manager had informed me that they would provide a refund within 30 days (two individuals witnessed this). Speaking with someone online (who clearly could not understand the context of the situation), I was refused and closed out of the chat window.

  

  Business Response

  Date: 05/12/2025

  *****,

  
  Thanks for contacting Target on behalf of our guest **** *****.

  Upon receipt of your contact, we researched our guests concern;included you will find our response to Mr. *************** always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 266040312.

  
  Sincerely,
  
  *****
  Executive Escalations Business Partner
  Target Corporation
  www.target.com 
  

  
  
  Liam,

  
  Thanks for contacting Target through the Better Business Bureau regarding your recent experience. Please accept my sincere apologies for any frustration and inconvenience.

  After researching this order, it appears a refund was already issued on 05/09/2025 to honor the price adjustment for the Pokmon Scarlet &Violet Surging Sparks Booster Bundle. Please allow up to five business days for the funds to be made available on the original method of payment.

  Thanks for taking the time to share feedback regarding your experience.  

  
  Sincerely,
  
  *****
  Executive Escalations Business Partner
  Target Corporation
  www.target.com

• Initial Complaint

  Date:05/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received a vacuum from target for our anniversary from a friend. Only problem was that the vacuum was wired and my life has hard time with wires and prefer wireless. I went to target to exchange the vacuum in ******** height Michigan and the lady that worked there was so rude to me from minute i walked in. I was asking her if I can keep the vacuum next to her while i went to grab another one but she flipped out on me and was so rude and said that i blocked her path with the cart. I apologized and moved the cart although it was no where near her and then went and grabbed another vacuum. Upon return to the customer service desk, no one was there so I placed the vacuum on the first counter and waited till a *** came back to the desk. As she walked by me, she stated to me in the most disrespectful way " it would make more sense for you to put the vacuum at the other counter". I was shocked with what she said and I told her " who do you think you are speaking to". She was the worst person i have ever met. I asked to exchange the vacuum from a wired to wireless and she refused to do so claiming i needed a receipt. I googled target policy and it clearly states that you can return an item without a receipt and issue it on a gift card. Sad part is I was just exchanging vacuum for a wireless one that cost 20 dollar less than the one w received as a gift. I asked to speak to a manager and explained her what happened but she acted like she didn't care and she didn't bother looking at the camera footage that would clearly show how this person was speaking to a customer. But I'm assuming ********************** doesn't care. I then informed manager and she also refused to exchange my vacuum. I informed her that this was gift and try to look it up on her system but again she didn't care. I spoke to the person that gifted it to us and he informed me that he purchased it with cash money and doesn't know where the receipt was since it was a gift and he didn't think we would wanna return it.

  

  Business Response

  Date: 05/22/2025

  Hello *****,
   
  Thanks for contacting Target on behalf of our guest *** *****.
   
  Upon receipt of your contact, we reached our guest to address their concerns. We were able to share at Target, we strive to provide clear and consistent information about our return and exchange policies. 
  
  As outlined in our policy, a valid receipt dated within 14, 30, or 90 days, depending on the item, is required for all returns or exchanges. While we do our best to assist guests without a receipt, there are instances where returns may be declined in accordance with our guidelines.
  
  To ensure fairness and consistency for all guests, we support the decisions made by our store team members when they follow our established policies.
  
  At this time we have no further resolution for the guest and we consider this matter closed.
   
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 266009897.
  
  Sincerely,
  
  Mercedes
  The Target Team
  www.target.com

  Customer Answer

  Date: 05/22/2025

   I am rejecting this response because:
  
  They didnt bother addressing the unprofessional employee that works for them. They didnt bother issuing an apology. I will

  Never do business with target ever again 

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a target.com customer for over 20 years. My ******************** account was recently blocked so that any order I place gets automatically cancelled. I called 3 times over the last 2 weeks and spoke to various people in the *********************** They cannot tell me the actual reason other than "trying to buy multiple quantity" I may have been flagged as a "Reseller". The only thing I EVER tried to buy several quantity was some sports cards boxes for my son's birthday and they were cancelled. I am NOT a reseller. I tried now even purchasing one bag of coffee and it was also canceled. They told me they agree that is not appropriate that my account was flagged and they will send it to the "leadership team" to get it unblocked.. Several days later, no response from leadership team. I called again and the "senior specialist" told me SORRY, YOU CAN JUST GO TO THE STORE TO MAKE PURCHASES. That was the only thing they can do or offer me!!

  

  Business Response

  Date: 05/16/2025

  *****,
  
  Thanks for contacting Target on behalf of our guest ******* *********.

  We regret any disappointment, but due to an irregularity with their orders; were unable to offer a different resolution. We've confirmed the guest's order was canceled due in part to Target.com Terms & Conditions. However, the guest is more than welcome to shop in our stores for smaller quantities for personal use. We understand they were hoping for a different resolution, and we appreciate the guest's feedback. After review, we believe this concern has been appropriately resolved.

  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 266010065.
  
  Sincerely,
  
  ***
  Executive Escalations Business Partner
  www.target.com

  
  

  Customer Answer

  Date: 05/16/2025

   I am rejecting this response because:

  there Is no irregularity with my orders ! You can look at all my orders over the last 20 years ! The only item that I EVER attempted to purchase multiple quantity is the sports cards boxes because my son collects them and they always sell out quickly . They end up being cancelled or quantity restricted anyhow !  Other than that there is absolutely no irregularity of my orders .  If there is something else you need to tell me what it is to allow the customer a chance to look into it , rather than banning a loyal target customer for absolutely no legitimate reason given .  Absolutely a horrible thing for Target to do to a loyal red card / circle customer .  Please reconsider re-insisting my account so I could make online purchases and I will never buy multiple quantities again !! 
  Rich 

   

  
  

  

  Business Response

  Date: 05/22/2025

  *****, 
  
  Thanks for contacting Target on behalf of our guest ******* *********
  
  At this time we have no further resolution for the guest and we consider this matter closed.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions,feel free to contact Target at ************ and reference case number 266010065.
  
  Sincerely,
  
  ***
  The Target Team
  www.target.com
  

• Initial Complaint

  Date:05/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  lodged a complaint to target bout my damaged code on march 01 2025 and i was told a replacement was shipped out on march 03 2025, it is over 2 months now and i never received a card and at first they gave me a case number ********* and later on april 17 2025 after i complained that ia m yet to receive it they gave me another case number *********, and today is 05/08/2025 i am have still not received my gift card worth $200, i want my replacement send via email as an ecode or sent via mail using expedited mail service so i can have a tracking number and monitor the delivery

  

  Business Response

  Date: 05/14/2025

  *****, 
  
  Thanks for contacting Target on behalf of our guest ***** *********. 
  
  Upon receipt of your contact, we reached our guest to address their concerns. They verified their shipping address and a replacement gift card was mailed to them. We confirmed it was successfully delivered on 5/14/2025. We apologize for any inconvenience and frustration.  
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 265903343. 
  
  Sincerely, 
  
  Asjha 
  Executive Escalation Business Partner 
  Target Corporation 
  www.target.com   

• Initial Complaint

  Date:05/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for two boxes of Quest Chocolate Protein Bars that were never delivered. The tracking shows they were signed for by someone I dont know with a name that doesnt exist at my address. I checked everywhere, even looking for security footage. The package was clearly misdelivered and the fact someone else signed for it is proof of that.Despite this, Target support refused to help, insisting the delivery was successful. It wasnt. I didnt receive the order, and Ive been completely dismissed by your team.This is unacceptable. Im demanding a full refund for goods I paid for but never received.

  

  Business Response

  Date: 05/09/2025

  Dear *****,
  
  Thanks for contacting Target on behalf of our guest *** *****.
  
  Upon receipt of your contact, we researched *** Smiths order *************** and their delivery concern.
  
  We were able to confirm that *** ***** established a new shopping account with ********************** and later placed an order to be delivered to the ************************************ ************************* in *********. That product was shipped via *** and successfully delivered to the hotel front desk, signed for on April 16, 2025, as expected. We are certainly sorry to learn potentially our guest did not receive their ordered products after delivery as anticipated.
  
  Pursuant to our sites terms and conditions regarding Risk of Loss there is nothing further we can assist with from our end and we would encourage our guest to continue to work with either the ************** and or *** regarding that delivery issue.
  
  We appreciate the opportunity to review this inquiry and consider this matter appropriately resolved.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 265903697.
  
  Sincerely,
  
  *******
  Executive Escalations Business Partner Team
  Target Corporation
  www.target.com

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi this is about order *************** I recived the package but the box was empty when i talked to support you guys promised a refund but i never got my refund for the missing itrms in this order

  

  Business Response

  Date: 05/13/2025

  *****,
  
  Thanks for contacting Target on behalf of our guest ****** ******. Included, you will find our response to Mr. ***************** always, we appreciate the assistance you provide us with our guests. If you have further questions,feel free to contact Target at ************ and reference case number 265902869.
  
  Sincerely,
  
  ***
  Executive Escalations Business Partner 
  www.target.com

  
  ******,

  Thanks for contacting Target through the Better Business Bureau. I received a copy of your complaint and have completed my research.
  
  For order 902002457023980 our system detected an error on the regional fee charged. On April 16 you were systematically issued a partial credit of $.29 for the over charge. 
  
  Through delivery photos and details such as package weight we confirmed that both packages, March 22 and 28th were successfully delivered.
  
  Thanks again for getting in touch.

  Sincerely,

  ***
  Executive Escalations Business Partner 
  www.target.com

  Customer Answer

  Date: 05/13/2025

   I am rejecting this response because:
  
  No refund was provided for the empty box if you wont refund me then let me know if i need to start the arbritration process or if i can jump to small claims court

• Initial Complaint

  Date:05/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spoke to a customer service *** who spent 45 min looping me through some sort of security questions that were unrelated to my concern. I was upset with him, as a consolation he stated he credited my account $20 GC for my trouble. Some months passed and I logged in and there is no $20 GC. It was not credited to my acct as he said.

  

  Business Response

  Date: 05/16/2025

  *****, 
  
  Thanks for contacting Target on behalf of our guest ****** ****.
  
  Weve attempted to contact our guest by phone as well as email and were currently waiting for a response. Well get back to you with our resolution as soon as we receive a response from our guest.  
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 265816052.  
  
  Sincerely, 
  
  Asjha
  Executive Escalation Business Partner 
  Target Corporation 
  www.target.com