Business Profile

Department Stores

Target Corporation

Headquarters

Complaints

This profile includes complaints for Target Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,576 total complaints in the last 3 years.
1,455 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/07/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Since Target canceled order ************* without my permission and for no reason, I can only assume Target doesn't want customers to place orders with them. Since Target doesn't want orders, I need a return shipping label to return my second most recent order, *************.
Business Response
Date: 11/08/2022
Hello *****,

Thanks for contacting Target on behalf of our guest ********************************
We apologize for any disappointment, but due to an irregularity with their orders; were unable to offer a different resolution. We want to make sure that the guest enjoys the items they purchase from us and so for all of their future purchases, we invite the guest to exclusively shop the great selection of items available in their local Target store. We understand they were hoping for a different resolution, and we appreciate the guest's feedback. After review, we believe this concern has been appropriately resolved.
Sincerely,

******
Target Executive Contact Team
www.target.com

Customer Answer
Date: 11/08/2022
I am rejecting this response because:
How is this resolved? Target's response had nothing to do with the complaint. Where is the return shipping label for the ******?

Business Response
Date: 11/09/2022
Hello *****,

Thanks for contacting Target on behalf of our guest ********************************

We have reviewed the guest additional concerns regarding their return request. Due to our terms and conditions, the '***** Series 8-8457cc ************** Foil ****** with Precision ***** Trimmer & Clean & ************************ is a 'in-store returnable only' item. This information can always be located under 'shipping and returns' on each product details page. If the guest would like to return this product, we invite them to visit their local store to complete the return process. For this reason, were unable to provide a shipping label to return this product by mail.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 163725535.
Sincerely,

******
Target Executive Contact Team
www.target.com
Customer Answer
Date: 11/09/2022
I am rejecting this response because:
Before receiving this response, I already returned the ****** to Target via *** tracking number, 1Z1272A09001311783. Issue a refund to my card.
Initial Complaint
Date:11/07/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My target online account was banned for irregular activity. I contacted customer service and they were unable to provide me additional or detailed info on the causes. They said the verification team have made the final decision to banned my account. The verification team does not accept transfer nor provide call back. There is also no # for corporate office. I m able to reach a live person that can assist me further. I have 2 kids and not being able to use the online ordering are major setback. I m disappointed in Target as they have been my go to places for everyday need.
Business Response
Date: 11/15/2022
Hello *****,

Thanks for contacting Target on behalf of our guest Hang Vu.

Upon receipt of your contact, we reviewed Hangs online purchase activity and the recent online orders we canceled. On November 15,2022 we reinstated their ability to place orders at Target.com. We called them and left a message to advise them of the update. We also sent a follow up e-mail.

As always, we appreciate the assistance you provide us with our guests. If you have further questions,feel free to contact Target at ************ and reference case number 163724295.

*****
Target Executive Contact Team
www.target.com
Customer Answer
Date: 11/16/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
Date:11/07/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to get the baby welcome box that Target advertises as part of their registry for months. It is never available in stores, and I receive an error message when I attempt to purchase it online. I contacted customer service, who informed me the item is "out of stock."Normally that would make sense, but I have been attempting to get this item for MONTHS, and I have friends who used their registry service before me who also were unable to ever get the welcome box. If it's true that the item is temporarily out of stock, why is Target still advertising it as a perk on the registry, with no notice that it's not actually available, and hasn't been for a LONG time? Seems more likely that Target has no intention of honoring the promotion or "restocking" considering how long it's been "out of stock," with no notification of the situation given to consumers.Target is falsely advertising this item as a perk for signing up for their registry, but they seem to have no intention of honoring the promotion. The customer service agent assured me I would receive it when it was in stock again, but had no answer as to why it seems to NEVER be in stock, or when it would be returning. This is a scam from the company designed to lure in consumers to make purchases and sign up for a registry.
Business Response
Date: 11/15/2022
Hello *****,

Thanks for contacting Target on behalf of our guest, **********************

Included you will find our response to Ms. *** Gelais.

As always, we appreciate the assistance you provide us with our guest. If you have further questions, feel free to contact Target Corporation at ************ and reference case number 163723423.
Sincerely,
****
Target Executive Contact Team
www.target.com

Dear *********************,

Thank you for contacting Target through the Better Business Bureau. Were sorry for any frustration you may have experienced trying to obtain a welcome baby kit. We use feedback like yours to support our mission of always providing the high level of service every guest deserves and we regret if we failed to provide the high level of service you deserve.

When you create a Target baby registry, welcome kits are automatically added to your Target CircleTM offer list in the Target app on Target.com. If available, they can be picked up at the ***** Services desk at your local Target store. If you prefer not to come into the store, they can have the you can have the welcome kit shipped directly to them free of charge when you spend $35.00. Details regarding the welcome baby kit can be found at https://www.target.com/gift-registry.

Thank you for the opportunity to respond.

Sincerely,

****
Target Executive Contact Team
www.target.com
Customer Answer
Date: 11/15/2022
I am rejecting this response because:

They literally ignored my entire message???? What kind of canned response is this? The registry bags are not ever in stock, not online or in store or with a purchase. Target customer service literally told me that they just arent in stock which would be fine, except Ive been trying to get it for months, and I have friends before me who also were told it simply wasnt in stock and never were able to receive it. Target is falsely advertising this promotion. By all accounts, this item has been out of stock indefinitely, and they have no intention of restocking, but keep luring people in to use their registry with this promotion. And their customer service treats customers like they are stupid, and clearly (based on the horrible response received here) doesnt care at all.
Business Response
Date: 11/25/2022
Hello *****,

Thanks for contacting Target on behalf of our guest, ************************* style="mso-special-character:line-break">

Included you will find our response to Ms. ************** style="mso-special-character:line-break">

As always, we appreciate the assistance you provide us with our guest. If you have further questions, feel free to contact Target Corporation at ************ and reference case number *********.

Sincerely,

****
Target Executive Contact Team
www.target.com

Dear ********************,

Thank you for contacting Target through the Better Business Bureau.

Welcome kits can be picked up at a local Target store, depending on availability, or shipped to registrants through a Target.com order.

Guests can order the welcome kit online by visiting the Registry page on Target.com and selecting their baby registry. In the offers and benefits section on their registrys home page, select get welcome kit. Then, select buy gift to add the welcome kit to your cart. Because the welcome kit is a free gift, it will retail for $0.00 in the guests shopping cart during checkout. The welcome kit receives free shipping with a minimum $35.00 order.

At this time,we have no further resolution for the guest and we consider this matter closed.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number *********.

Sincerely,

****
Executive Contact Team
www.target.com
Initial Complaint
Date:11/07/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
RE: Threshold Bed skirt Queen **** bed skirt is advertised as being wrinkle resistant but is not. There are wrinkles even IF I iron it. The same folds/wrinkles on the bedskirt when we took it out of the package, cannot be ironed out. It also grabs stains that do not wash out. I am thoroughly disappointed in this Target Thresh hold product, I am 79 years old and do not have the sales receipt, and cannot return it.. It was around $30 - $ 40. **** product is defective and the advertisement is misleading.
Business Response
Date: 11/15/2022
Hello *****,

Thanks for contacting Target on behalf of our guest *****************************.

Upon receipt of your contact, we reached out to our guest to address their concerns.

We spoke with ********************** and apologized for any frustration they may have experienced with an item they purchased in one of our stores. ********************** was not able to provide any proof of purchase for the item. Without the original purchase receipt we are unable to issue the guest a refund on our end.

Our *****s always have the option to replace or return items in store at ***** Services by bringing the return item along with one of the following; a valid receipt, a return barcode, payment credit, debit card used to purchase the item, or the store can attempt a receipt lookup. Detailed information regarding returns can be found at https://www.target.com/returns.

As always,we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number *********.

Sincerely,

****
Target Executive Contact Team
www.target.com
Customer Answer
Date: 11/16/2022
I am rejecting this response because:
In the FIRST conversation, **** said nothing about returning the item, but that he would look into the price and a gift card would be in order. He agreed that a gift card would be good. I certainly did not expect this turn of events. He called me again.
In this SECOND conversation, after **** said I needed to return the bed skirt to the store, and I believe he said he found that I had purchased it within the year, I mentioned that I was 79 years old, and why during a Pandemic would it be required to have the store clerks handle items from someone's bed? Would Target do this to their customers and/or employees? I cannot even put the bed skirt on, or off without my daughter's help. Cancer surgery left me with my not being able to lift heavy things, and my bed mattress is very heavy. So much for Governor ******** Executive Order regarding treating older ************ with care.
Since **** gave me his return phone #, I called to let him know that my daughter would like the name of his supervisor and have a call from his supervisor. I have not heard back.
This is not a way to care for customers, or even the store employees for that matter.
Target has disappointed me yet again. Their prices are rising by the day. Price gouging. More than one person has mentioned to me that Target is getting out of hand with their prices. I did mention this to *********
*****************************
Initial Complaint
Date:11/04/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a digital ******** giftcard from Target for a family member in August. The card does not work and never did. After several months of contacting customer service I was promised to be emailed another gift card and never was. I ask for a refund and was informed that I would have to go through ********* ******** is asking for information that I don't have regarding a switch system serial number. I dint know why **** is needed for a gift card purchase. I have the proof of purchase I just want a refund at this point.
Business Response
Date: 11/10/2022
Hello *****,

Thanks for contacting Target on behalf of our guest ****************************

Upon receipt of your contact, we reached our guest to address their concerns. We resent the gift card to the email address associated with the Target.com account.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 163469634.

Sincerely,

Cassie
The Target Team
www.target.com
Customer Answer
Date: 11/11/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
Date:11/04/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a coat from Target.com, online. Apparently the coat was shipped by a Target-related vendor.As the coat did not fit, I attempted to return it to Target.Target refused to accept the coat because the Target-related vendor did not attach a Target skew # to the coat.Target claims that they cannot process a return without a skew #.I've visited the store twice, and spoken to the Store Mgr. on 11/1/22, all to no avail.I would like this issue to resolve in a refund of the purchase price.Target order number, order date, vendor, size, cost:1080174079886, 10/4/22, *****************, 4X, $107.58
Business Response
Date: 11/10/2022
Hello *****,

Thanks for contacting Target on behalf of our guest ****************************

Upon receipt of your contact, we reached our guest to address their concerns related to the coat they attempted to return in store.

We were able to determine that the store should have accepted the return. A full refund has been issued. We also followed up with the store to share feedback to ensure a better experience for all of our guests.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 163407658.

Sincerely,

*****
Target Executive Contact Team
www.target.com
Initial Complaint
Date:11/03/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have preorders going through their website. Target is constantly pinging my payment method even though theyre not shipping my items, sending me emails to say there are delays and I have to approve them or my orders will be canceled, and recently have just been canceling the orders. Some of these items Im approving for delay as many as five times and theyre canceling anyway saying theres a problem with the vendor but not elaborating. Ive had zero issues with the vendor at any other preorder location. I dont know if this is considered fraud or what, but I know the products are making it to store shelves because Ive seen evidence online. Maybe theyre overselling their preorders; Im not sure, but I do know there inventory system especially with regards to preorders needs a massive overhaul. I shouldnt have to reapprove an order I placed five times only to have it canceled without my permission anyway. The point of a preorder is to put an order in so they know how much inventory they need and I dont have to worry about scouring stores for months trying to find sold out items they ordered to few of. **************** tells me more stock is coming, but they cant reinstate the order, so something in their system is broken, and they need to do better for their customers. Im sorry I dont have any documentation for the customer serviceI think it disappears from the customer end as soon as the chat ends.
Business Response
Date: 11/10/2022
Hello *****,

Thanks for contacting Target on behalf of our guest ********************************
We appreciate the time the guest has taken to share their experience. Upon receipt of their contact we have reviewed their order history and shared their concerns with our technical teams to follow up on further.
At the time an order is placed, our system will process an authorization hold for the amount of the order. Once the order has been shipped or marked ready for pickup, the final charge is processed. We have verified none of the orders were processed and final
charged due to the cancelation. We work hard to ensure inventory for all of our guests and apologize as sometimes interested is greater than expected. We hope you will continue to check back in the future.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 163368757.

Sincerely,

******
Target Executive Contact Team
www.target.com

Customer Answer
Date: 11/10/2022
I am rejecting this response because:

Since writing my initial complaint, it has come to my attention that this happened to many people across social media. We are required to reapprove our own orders up to five times per item or theyll be canceled. After completing our tasks over and over again, the items are canceled out of hand anyway and without approval from us. The response from Target addresses neither the constant reapproval process nor the pinging of payment information. I get messages from PayPal at least once a week telling me Ive paid target X amount of money only to find out Ive not been charged at all because nothing has been sent. This constant Pre authorization reeks of mistrust and only applies to Target despite having preorders open with multiple businesses. Target seems to be overselling its products, desperately tries to get us to cancel their oversold orders, doesnt trust us to have the money when the preorder is ready, and then cancels it anyways. Im fed up with it, and other consumers are, too, if social media response is any indication. I dont need an apologyI need Target to explain what its going to do to solve these issues for us. I have kids. I have a job. If you cant honor preorders, just dont offer them. I dont have the time to waste hunting things down, nor do I have the patience for the ongoing stress of wondering if the preorder I placed months in advance will be honored despite the constant pestering from Target both through reapprovals and payment pings. What SOLUTIONS are being planned?
Initial Complaint
Date:11/03/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
$383.84 target online Day of transaction Sep 11 They don't want to contact the carrier to make the claim.Order# ************* Delivered sep14 I spoke to the carrier and they ask Target to make the claim, I contact with the Target people and they told me that they were not going to make any claim. I sent you the answer that ***** gave me a photo.
Business Response
Date: 11/05/2022
Hello *****,

Thanks for contacting Target on behalf of our guest ************************

Upon receipt of your contact, We confirmed the shipment was processed without incident and delivered as expected on 9/14/2022.

When merchandise is purchased on our site the risk of loss and title to those products passes to the purchaser upon delivery to the carrier.

We have shared with the guest we are not able to offer a refund or replacement of the product, but we encourage to partner with their bank to file a dispute and work with local law enforcement.

At this time we have no further resolution for the guest and we consider this matter closed.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 163335759.

Sincerely,

Mercedes
The Target Team
www.target.com
Initial Complaint
Date:11/03/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order #*****************, order #*************. I have not received three items from this order. I was promised replacements which I also have not received. I have received emails for three days in a row from target and **** their chosen shipping method, stating the items will be delivered by 7pm that day, but never are delivered. Each day, target updates the order shipping information on-line and via email with the delivery date changed. target is obviously aware the purchases are not delivered! Tonight, I was told, in no uncertain terms, by a target customer service representative, that since I was not "willing to continue waiting" target would not replace the items, only refund me. I tried to explain, I ordered the items because I needed/wanted the items, not to wait over a week for them or their "replacements" that never arrive only to be told "tough luck." I then have to wait up to 10 days for the refund! Target is tying up my money so I cannot even get what I need elsewhere. These bad faith practices are awful. It isn't even the holidays yet! You cannot be trusted, target. You should be ashamed of yourselves. End of statement.
Business Response
Date: 11/05/2022
Hello *****,

Thanks for contacting Target on behalf of our guest ************************************

Upon receipt of your contact, we reached our guest to address their concerns. We understand our guest was concerned about the delivery of their order.

With further research, we did confirm with the guest this was delivered.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 163335350.

Sincerely,

Mercedes
The Target Team
www.target.com
Initial Complaint
Date:11/03/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was sent a gift card by Target for $30 due to a product issue in 2020. A doll we purchased had hair falling out and we sent customer service photos of the hair & the receipt. All of this was during COVID when we couldnt go to the store because we have 2 high risk individuals in the household. The gift card was for the price of the doll and never expired. I actually went with my mom to the store in Lafayette, IN in person to finally use the gift card last week. We hadn't been out in a long time due to COVID. At checkout the cashier was having trouble and tried a few times to get the card to work, and even tried manually typing in the numbers but no luck. She was very patient, and we told her we were so sorry for the issue, and she was nice about it. She called over a manager who was really mean from the get-go and immediately insisted this gift card was fake. This was bizarre to me considering the gift card came directly from customer service and I even showed her this chat convo with customer service prior to getting the card, the email the card came from (which the chat said the email it would come from), how I had to click a link to view the card, and the card details. Even after all of this she accused me of using a fake gift card. It was really embarrassing, and she kept saying loudly for all the other store customers to hear, "this looks fake/sketchy" even after I repeatedly showed her all of the proof it wasn't. She then called another manager, and the first thing she said to this person was "I have a customer trying to use a fake card," instead of stating, I have a customer needing help. It was awful. I wanted to write in about that experience because it was so mortifying and uncomfortable, and she really shouldn't have talked to us that way. I contacted Target to let them know and see what could be done about the issue and all they said is they were documenting it. I asked if anyone would follow up/contact me and they said no. Unacceptable treatment.
Business Response
Date: 11/04/2022
Hello *****,

Thanks for contacting Target on behalf of our guest ************************

Upon receipt of your contact, we reached our guest to address their concerns. We understand our guest was having trouble trying get assistance in store with their Target GiftCard in store.

With further research, we can confirm this gift card was used in their local store. We did make a one-time exception and sent a replacement Target GiftCard.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 163335628.

Sincerely,

Mercedes
The Target Team
www.target.com
Customer Answer
Date: 11/07/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

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