Business Profile

Department Stores

Target Corporation

Headquarters

Complaints

This profile includes complaints for Target Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,576 total complaints in the last 3 years.
1,458 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/03/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I tend to visit the target stores in *********, **********, and in *****, **********. I have noticed that there is a device in the store, purposely blocking cell phone usage, and cell phone towers coverage. The system forces you to use the Wi-Fi network from the Target store, which is monitored. ( BTW: The target Wi-Fi network does not work well in any of the stores.) This is a systematic effort to force customers to use the Wi-Fi network provided by target stores to monitor and invade customers privacy. I have ran into the same issue In multiple stores not and just in these two stores. I want target to remove any programs or devices that are blocking customers from using their own private network on their personal cell phone devices. This will lead to a lawsuit if it is not corrected. The cell phone coverage goes back to normal as soon as you leave the store surrounding area. The use of a phone jammer, GPS blocker, or other signal jamming device designed to intentionally block, jam, or interfere with authorized radio communications is a violation of federal law.
Business Response
Date: 11/11/2022
Hello *****,

Thanks for contacting Target on behalf of our guest ******************************************

Upon receipt of your contact, we understand our guest had concerns in regards to a device being used in store to block the usage of personal phone networks, which makes guests use the Target Wi-Fi. The guest shared the Wi-Fi Target provides is monitored and invades privacy.

Target does not use any device the guest is referring to. We recommend the guest to review our Privacy policy on Target.com

At this time we have no further resolution for the guest and we consider this matter closed.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 163320305.

Sincerely,

Mercedes
The Target Team
www.target.com
Initial Complaint
Date:11/03/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello. I purchased items recently and I see a charge for 45 cents. Why am I seeing this?
Customer Answer
Date: 11/03/2022
Order Date: November 2, 2022
Business Response
Date: 11/04/2022
Hello *****,

Thanks for contacting Target on behalf of our guest ******************************

Upon receipt of your contact, we understand our guest was concerned about being charged $0.45.

With further research, we were able to confirm this was related to their recent order with the item "Optiks Toothbrush Holder Clear". The item total was $9.59, but was broken down to $9.14 and $0.45. It appears, systematically the item total was adjusted to ensure the correct amount was charged at the time it shipped.

At this time we have no further resolution for the guest and we consider this matter closed.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 163335499.

Sincerely,

Mercedes
The Target Team
www.target.com
Customer Answer
Date: 11/07/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
Date:11/02/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Placed an order for Drive up on Nov, 1st order # ************* at the **********************************************. I received an e-mail indicating my entire order was ready for pick up. I rush to the store before closing, when I get there I am told, sorry we don't have the shark vacuum and cancelling that item. I look on the app and see 3 in stock at the store. While I understand inventory isn't always accurate, why would the store indicate all items in my store were ready for pick up. I called customer service relations and they did not understand the concern. They repeated that inventory isn't always guaranteed and that was a store issue. Again, why would the store indicate order was ready for pick up when all items were not available, the e-mail sent should have indicated the cancellation of item not available. This would have saved me time as I would have ordered online as I ended up doing.Also, I was on hold to speak to a supervisor on the customer relations line for over 45 minutes.
Business Response
Date: 11/10/2022
Dear *****,

Thanks for contacting Target on behalf of our guest **************************

Included you will find our response to ***************

As always, we appreciate the assistance you provide us with our guests. If you have further questions,feel free to contact Target at ************ and reference case number 163223493.

Sincerely,

***
The Target Team
www.target.com

Dear *******,

Thanks for contacting Target through the Better Business Bureau regarding your recent experience using order pick up and the wait time you experienced when you contacted Guest Relations. Please accept my sincere apology for any frustration and inconvenience.

After receiving your contact we partnered with the ***************** Target store to share your feedback. Stores should be updating their available inventory and if merchandise is not available our guests should be notified prior to heading to the store. The Peachtree Target store will review this information with our store fulfillment team.

Ive reviewed your call into Guest Relations and provided additional feedback as appropriate.

We are sorry for this disappointing experience!

Sincerely,

***
The Target team
www.target.com
Initial Complaint
Date:11/02/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order from Target.com the order was marked delivered. I did not receive the order. The order was a birthday gift for my son. I had to go out and repurchase the gift. I contacted target.com on numerous occasions asking for a resolution because I basically bought the same item twice. They blantly denied me any resolution to the situation. They were rude and very unprofessional. I shop in store often but they won't get anymore of my business. This is the time of year where packages are constantly being stolen They could have knocked on the door and left a card for redelivery or requested a signature to.ensure that the items were received. I have spoke with customer service reps and supervisors whom advised me that a resolution of either reship or refund and neither has happened. I am very disappointed how they handled this situation. I should not have to pay for merchandise I haven't received
Business Response
Date: 11/09/2022
Hello *****,

Thanks for contacting Target on behalf of our guest *******************************. Upon receipt of your contact, we reviewed the guest concerns and stand by the decision to not provide a refund. Our records confirm the item was delivered on October 18, 2022 by Federal Express to the address ******************** provided.

While were unable to provide the desired resolution, we appreciate the time the guest has taken to share their experience with us. We consider this complaint resolved with no further resolutions.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 163221583.

*****
Target Executive Contact Team
www.target.com
Customer Answer
Date: 11/10/2022
I am rejecting this response because:

This is not a satisfactory response to me spending my money and nor receiving the merchandise that I paid for. Target has showed poor customer service and communication which led to my filing this complaint. I will no longer support this company because it's evident that customer satisfaction and appreciation isn't a priority. I will now be making a dispute with my card company.
Initial Complaint
Date:11/02/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive been having issues at the same Target all year. I get stuck with convenience and thats about to change because Im exhausted. I ordered something as simple as Clorox bleach yesterday at Target in ******* ** messed it up as usual. I opted for online pick up and I prefer drive up but all spots was taken so I went inside after I received the email stating my item was ready for pick up.I go to counter the associate scans the pick up item, leaves to grab it from the back comes out empty handed, states she was going to get it from the floor never came, I called customer care they was no help. I asked the rep to cancel my order on the phone because service was ***** and I had to go pick up my child. After 15 mins I left, as I was walking out the door a sweet associate came with my bleach.What kind of business is this. I spend lots of money at target where is the respect Please listen to my last customer care call, the gentleman was unkind, rude and just not a nice human I want answers, a gentleman from that location was suppose to contact me a few months ago about all my issues with that location. Im still waiting
Business Response
Date: 11/09/2022
Hello *****,

Thanks for contacting Target on behalf of our guest ***********************. Upon receipt of your contact, we contacted the Target store in *******, ** to share ************** concerns about her online order pick up. The store will review the feedback with their team.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 163217691.

*****
Target Executive Contact Team
Initial Complaint
Date:10/31/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Fake Shipping and ********************* I ordered fresh for $50 on target same-day delivery for dinner in the evening. After Target took my money, they didn't send me the item and sent me a fake photo as proof of delivery. Then I contacted customer service, and the customer service refused to help me with any problems and told me that sometimes, you just have to accept some unexpected situations. Then they reluctantly agreed to a refund at my very angry request but were unwilling to make any compensation.
Business Response
Date: 11/02/2022
Hello *****,

Thanks for contacting Target on behalf of our guest ********************
Upon receipt of your contact, we have reviewed the order details and verified a full refund of $36.55 was issued on 11/2/2022. Please allow **** business days for the refund to be reflected within the guest account. We have followed up with our ************** and will ensure the delivery experience is reviewed further.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 163045135.

Sincerely,

******
Target Executive Contact Team
www.target.com
Initial Complaint
Date:10/31/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Target.com cancels all my orders due to being a veteran and was deployed so I could not pick up a package at **** *** lost it, and now Target bans me AFTER signed up for their red card.
Business Response
Date: 11/03/2022
Hello *****,

Thanks for contacting Target on behalf of our guest *****************************. Upon receipt of your contact, we have reviewed Ms. ******** concerns and determined the orders were canceled in part due to Target.com Terms & Conditions.

At this time, orders will be unable to be processed due to the Terms & Conditions outlined on Target.com. We invite ****************** to shop with us exclusively in-store to ensure the best shopping experience.

We understand this may not be the outcome that ****************** was seeking, but we hope the additional information available in our terms and conditions can address their concerns.We consider this complaint resolved with no further resolutions.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 163014110.

*****
Target Executive Contact Team
www.target.com
Initial Complaint
Date:10/28/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased ****** Play gift card for $25 (electronic version) from target.com on 8/10/22. I received a link from target.com where I can download the digital card to redeem the code. I tried to redeem the code I received, but it's kept giving me below error. "We need more info to redeem your gift card. Send us details," I sent details to ****** support and contacted multiple times. They responded with below message "This gift card problem has to be handled by Target since this problem doesn't follow our TOS. There's nothing ****** can do to review for a refund or an issuance of any matter since this is handled by the third party." please take necessary action. Find documents attached including ****** support communication. Thanks, ********************* For your reference, BBB case # against ******: *******
Business Response
Date: 11/01/2022
Hello *****,

Thanks for contacting Target on behalf of our guest *****************************

Upon receipt of your contact, we reached our guest to address their concerns. We understand our guest was having issues trying to redeem their ****** Play gift card.

With further research, we made an exception and issued a refund back to the original form of payment.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 162744999.

Sincerely,

Mercedes
The Target Team
www.target.com
Customer Answer
Date: 11/02/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
Date:10/28/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I noticed 2-3 months that someone hacked into my ****** account. My ****** account is linked to my Target App and my other target cards are linked to my ****** app wallet. I advised Target that SEVERAL transactions were not mine. The proceeded to tell me that all of them were on my Target App (they weren't and I offered to provide proof but they refused to see it) and at my local store. So the determined i did the transactions. Also in ****** I did attempt two transactions and I was told the transactions were declined. I need one item from order and I paid cash. I was told my receipt would be on my app. The next day I saw the two "attempted transactions" were pending on my debit card. The store had no proof that I had paid cash. My kids saw all of this occur. I will put them on a stand in a court of law if I need to. At this point in time I feel like Target is refusing to take proof AND is causing severe emotional trauma.
Business Response
Date: 11/02/2022
Hello *****

Thanks for contacting Target on behalf of our guest *************************

Upon receipt of your contact, we reached our guest to address their concerns. We understand our guest was concerned about some in store transactions they did not make.

Guest security is a top priority for Target. Because the activity was made in store, we dont have any additional information to provide. In order to resolve this issue, the guest will need to continue to partner with their bank and dispute the charge(s)

At this time we have no further resolution for the guest and we consider this matter closed.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 162744738.

Sincerely,

Mercedes
The Target Team
www.target.com
Customer Answer
Date: 11/02/2022
I am rejecting this response because:

They left me a message and said to deal with my bank. My bank stated that Target said I did it. No one will take proof and I keep getting the run around.
Initial Complaint
Date:10/28/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi there,I purchased a gift card in the amount of $100 for a friend as a wedding present at the *************************** Target in Sept 2022. She tried using the gift card, but there was a glitch in the system/machine and her gift card was declined. She talked to management and they said it was out of her hands, so she reached out to Target Corporate guest services on Sept 17 and sent pictures of the gift card (front/back) as well as the gift receipt I had given her. She also looped me into the chain and I provided a screenshot of the purchase from my credit card statement. We've since followed up multiple times with Target guest services but have received zero responses/updates from their team. I also tried reaching out to Target via social media, but while they answered on Instagram when I was redirected to a different email address, I was still met with the same silence. We are both just frustrated as to why such a large corporation such as Target with a dedicated guest services team is unable to respond in a timely manner to a simple request of why a purchased gift card was not working and whether it could be replaced. Thank you for your help on this frustrating process.
Business Response
Date: 11/07/2022
Hello *****,

Thanks for contacting Target on behalf of our guest ********************

Upon receipt of your contact, we reached our guest to address their concerns. Weve attempted to contact our Guest by phone multiple times with the request to contact us back. To date we have not received a response. However, we still were able to escalate their concern and the Target GiftCard has been replaced. The new egift card was sent on 11/4, to **************** friend's email address we had on file. We appreciate **************** patience and we apologize for any frustration this may have caused. Their concerns have been documented and shared with the appropriate leadership team.

We appreciate their business and hope to serve them better the next time. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 162744449.

Sincerely,

*****
The Target Executive Contact Team
www.target.com
Customer Answer
Date: 11/07/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

I called Target Guest Relations back today on 11/7 and left a voicemail to let them know that I have since heard back and that my friend also let me know that she received her new gift card. Thank you so much for your help in this matter

Thank you,

*****

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