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Business Profile

Department Stores

Target Corporation

Headquarters

Complaints

This profile includes complaints for Target Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Target Corporation has 61 locations, listed below.

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    Customer Complaints Summary

    • 3,578 total complaints in the last 3 years.
    • 1,458 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/14/2025

      Type:Delivery Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      item packaging was damaged. unusable for return. upon trying to put item together it is clear parts are cut crooked. item does not work for intended purpose. target has offered no resolution stating it is from a 3rd party seller. I purchased my item from target using my target credit card not from a 3rd party seller and if thats where they get the item it is not my issue. reviews not posted on line show the same issue and state that target does not resolve the issue at hand. it is clear target is selling a substandard item knowing it will not return funds for the damaged merchandise. I have contacted them over 5 times

      Business Response

      Date: 04/23/2025

      *****,

       

      Thanks for contacting Target on behalf of our guest ******** *******.

      We regret to hear about Kristines experience with the Ameriwood Home BrEZ Build Collection ****** Tall 5 Drawer Dresser. Weve connected with ******** over the phone and provided the details of our resolution.

      As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 263233742.

       

      Sincerely,

      ****
      Executive Escalation Business Partner
      Target Corporation

      www.target.com

      Customer Answer

      Date: 04/24/2025

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. As long as refund is completed 
    • Initial Complaint

      Date:04/14/2025

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a ******** switch lite online for in store pickup on 4/11/2025. The item was picked up by my parents on 4/12/2025 from the store. The item was than brought home and placed in my room until I came home from work. After arriving home and opening the package to the switch, I realized that the switch had been used before and there was marking on the console, there was not protective bagging for the console or the charging cord. The instruction manual was crumpled and torn and the charging cord was covered in a sticking liquid substance. I returned to target on 4/13/2025 looking to return the item for a refund. I bought this item as new and when I went to return the item I was told it could not be returned with a refund do to the serial number on the console and the serial number on my order not matching. I was told I needed to contact target support at *************. I talked to representative and they gave me a reference number, *********. I was told to return to the store with this reference number and call the 1800 number before I went into the store. My dad took the system to target with the reference number due to being at work during this time. He called the 1800 number and was told to go into the store with the reference number and ask for the refund. They could not provide the refund and was given a new number to call, *************. I called this number and was told again to go back to the store, call and then they would be able to talk to the store manager to help with the refund. When I called this number back once at the store I was told I needed to go inside to get a refund. No refund has been provided and I would like to have my money back due to purchasing a new item and being given a used item.

      Business Response

      Date: 04/21/2025

      Dear *****,

      Thanks for contacting Target on behalf of our guest ******* ******.

      Upon receipt of your contact, we reached our guest and addressed their concerns. We were able to share additional insight into their experience and took the appropriate actions to ensure the issue could be resolved.

      We appreciate the opportunity to review Mr. ******* inquiry and consider this matter to be appropriately resolved on our end.

      As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 263237449.

      Sincerely,

      *******
      Executive Escalations Business Partner Team
      Target Corporation
      www.target.com

      Customer Answer

      Date: 04/21/2025

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    • Initial Complaint

      Date:04/11/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered item on Target ONLINE (2/26) & wrong item shipped.Return started (via online ****************************** EMd a Return Shipping Label. I mailed item (unopened) back to Target ************* timely, Mar 6th and kept receipt w/Fed Ex tracking #. After few weeks I checked my online account for ***** refund. **** said "Waiting for Return". (As of today 4/10 online acct msg "Waiting for Return" was deleted!?). Per tracking # on receipt delivery made 3/6 to return center. I've EMd Target twice re need refund & informed item was RECD per Tracking #. Target response via email was "After reviewing the return shipment, our return center determined they were unable to verify the contents of the package. We apologize for any disappointment, but were unable to issue any refunds for this order". I spk to a "higher level" *** at Target 4/8 & he said sorry but cant issue refund or a gift card on acct. I asked WHY the return center was unable to verify contents? cuz exact item was returned just how I received it, unopened. The "higher level" *** said he did know why (Target) return center couldnt verify contents and there was no way to contact them to find out the reason why and sorry but no refund OR gift card can be issued. He said they had no way to contact the return center either to find out why. "We dont have that system in place". In conclusion, I have paid Target $***** for an item, but Target sent the wrong item to me. I returned it but have received no refund, or gift card. No answer has been provided as to WHY Target ************* was unable to verify contents. As a customer, I was told by ********************** customer service ***s basically "Sorry (too bad)". That is NOT a fair business practice. No satisfactory response. As senior citizen, on fixed income, I cant afford to pay for item I returned. No substitutions requested. Return done in good ************ followed but NO refund. I'd like BBB to intercede & advocate in my behalf for *************

      Business Response

      Date: 04/23/2025

      *****,

       

      Thanks for contacting Target on behalf of our guest ***** ******.

      We apologize for any frustration born from our guest's recent Target.com return experience. Upon receipt of your contact, we reviewed the details of Nancys February 26 Target.com order. We were able to confirm the correct item was mailed to ***** based on their order confirmation details. Regarding their denied return, we have connected directly with our returns center to investigate Nancys concerns. At the conclusion of our research, we remain unable to verify the contents of the guests return and thus are unable to provide any form of refund for this purchase.

      For future items purchased from Target.com, the fastest and easiest way for any guest to receive a refund is to bring any unwanted items to their closest Target store. We understand this may not be the resolution ***** had hoped for, but we do consider this matter to be appropriately resolved.

      As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 263234275.

       

      Sincerely,

      ****
      Executive Escalation Business Partner
      Target Corporation

      www.target.com

      Customer Answer

      Date: 04/23/2025

       I am rejecting this response because:

      I paid Target $***** for an item (RenewLife women's care probiotic) ordered online Feb *******...BUT Target DID send me an incorrect RenewLife probiotic. I returned the incorrect probiotic and requested a refund to my Target account. The incorrect probiotic was returned back to Target via ***** on 3/6/2025 and on checking the ***** tracking # on my receipt (************) the item "Arrived at ***** location *********, IN  Tuesday, 3/11/25 9:59 AM, Delivered ********* IN".  See below tracking information.


      Travel History
      Date Time, Status and Location
      Thursday, 3/6/25 4:24 PM
      Picked up
      *****, **
      6:00 PM
      Arrived at ***** location
      *****, **
      8:39 PM
      Left ***** origin facility
      *****, **
      8:40 PM
      Shipment arriving early
      *****, **
      10:47 PM
      Arrived at ***** location
      *********, **
      Friday, 3/7/25 5:48 AM
      Departed ***** location
      *********, **
      6:57 PM
      On the way
      *******, ID
      Saturday, 3/8/25 7:13 AM
      On the way
      ************, **
      8:20 PM
      On the way
      *****, **
      Sunday, 3/9/25 9:25 AM
      On the way
      ******, **
      Monday, 3/10/25 2:30 AM
      On the way
      **********, **
      7:22 PM
      On the way
      *********, IN
      7:53 PM
      Arrived at ***** location
      *********, IN
      Tuesday, 3/11/25 9:59 AM
      Delivered
      ********, IN

      Target states return center "unable to verify the contents of the guests return and thus are unable to provide any form of refund for this purchase". The"contents" returned was bottle of probiotics (unopened).RenewLife has many different variations &Target DID NOT send correct one.The return center recd return package with "contents" as evidenced by tracking # info 3/11/2025. I have no idea WHYreturn center could not verify the "contents" either! If no refund, at VERY least,Target can mail back what they think I ordered (and I returned) to get SOMETHING in exchg for ***** I paid..either ITEM or REFUND. Target needs to find a better resolution. Reference case # *********.
      Thank you, ***** ******




      Business Response

      Date: 05/05/2025

      *****,

       

      Thank you for sharing the additional details provided by ***** ****** regarding their internal case #*********.

      We understand the resolution we provided wasn't what ***** was hoping for. We have confirmed the correct item was shipped based on the item purchased on Nancys original Target.com order. Further, we stand behind the research conducted by our ************* as we have closely reviewed the return logs and will not be altering our decision to reject their refund.

      We regret any frustration in our decision but consider this matter to be fully resolved without an alternative option for recourse.

       

    • Initial Complaint

      Date:04/10/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a brand-new HP laptop from Target but received a device that displayed a previous owner's account information on the screen. It is a serious violation of the privacy law.
      I contacted Target to request a refund, but they informed me that it is the manufacturer's (HP's) responsibility to remove any private information from the computer.
      I then contacted HP. HP Customer Relations stated that they always ship brand-new computers and are only responsible for products purchased directly from them. They claimed that Target is the party responsible for this issue and may have violated privacy laws by reselling a used device as new.
      Please find the attached evidence:
      1. Laptop purchase receipt from Target
      2. HP computer serial number and product ID
      3. Screenshot showing previous owner’s information on the laptop

      This laptop has caused me a lot of trouble. I am seeking assistance to determine who is responsible for ensuring that all private information is removed from a device before it is resold, and who should compensate me for my loss.

      Business Response

      Date: 04/18/2025

      *****,

      Thanks for contacting Target on
      behalf of our guest ***** *****.

      Upon receipt of your contact, we
      reached our guest to address their concerns. The laptop was purchased on July
      13, 2024 and had a 30 day return period.  We advised ***** of the return period when
      they contacted us in July of 2024 asking how long they had to return the laptop.
      They did not share any concerns about this laptop prior to March of 2025. We
      are not able to provide a refund or exchange because it has been 9 months since
      the initial purchase was made.

      As always, we appreciate the
      assistance you provide us with our guests. If you have further questions, feel
      free to contact Target at 800-440-0680 and reference case
      number *****.

      Sincerely,

      *****
      The Target Team
      www.target.com

      Customer Answer

      Date: 04/19/2025

       I am rejecting this response because: Please see the attached document.

      I am rejecting this response because: My complaint against Target is not about Target return policy. It’s about Target violating privacy laws and failure to properly inspect and reset the device before resale.

      I purchased the laptop as a gift for my sister in Beijing before my trip to China in July of last year. Because it was a gift, I wanted my sister to open the box herself. Additionally, I was concerned that if I opened the computer, I would have to go through the setup process, which includes creating an account, entering a user name and password, selecting a time zone, etc. Since different countries may have different protocols for setting up a computer, I couldn't properly set it up for her in the U.S. I brought the unopened package to China.

      While we were both very busy during my visit, my sister only tried to set up the computer after I had left. To her surprise, someone else’s account appeared on the screen. She was unable to use the laptop because it required a PIN to log in. She assumed I had given her a used laptop as a gift. Although she was upset, she didn’t want to embarrass me, so I didn’t find out about the issue until I visited China again in February of this year. I was extremely embarrassed.

      This is why I filed a complaint with the BBB against Target upon my return to the U.S. As a major retailer, Target reselling used computers as brand-new—without even wiping the previous user’s data—is shameful. Not only is this unethical, but it also raises serious concerns about privacy violations and customer deception.

      My complaint to the BBB is not about target return policy. It’s about identifying who is responsible for violating privacy laws and for the failure to properly inspect and reset the device before resale. I need to know who is accountable so I can report this incident to the relevant government authorities and post reviews online to help prevent others from falling victim to this kind of negligence.

      Please answer my questions:

      1. Who is responsible for reselling laptops without deleting the previous owner's private information?
      2. Why did I receive a used laptop when I purchased a brand-new one?
    • Initial Complaint

      Date:04/10/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a ********* gift card from Target got my daughter in law. She attempted to make a purchase and the store did not honor the gift card. Target will not replace the card nor give me a refund. I am out $50 because of this policy. I want a refund or a solution to this issue!

      Customer Answer

      Date: 04/10/2025

      I purchased a ********* gift card from Target 3/31/25. My daughter in law went to shop and when attempting to make the purchase with the gift card was told it would not be honored due to the card being purchased at a third party.Yesterday, Target **** told me they would not do anything about this issue. I was on the phone 2 hours, put on call wait, spoke to 5 different **** and not one person helped me.

      Business Response

      Date: 04/16/2025

      Dear *****,

      Thanks for contacting Target on behalf of our guest ******* ******.

      Upon receipt of your contact, we reached our guest and addressed their concerns. We were able to share additional insight into their experience and confirmed with Ms. ****** the ********* GiftCard purchased from Target was funded and activated per our terms and conditions.


      We did connect with leadership at the Nordstrom Rack store in ********* our guest shared the card was declined at and were advised that their cards even if purchased from a third-party retailer are honored. They recommended Ms. ****** reach out directly to that store location or call the number listed on the back of the physical card for additional service information.    

      We appreciate the opportunity to look into this inquiry and consider this matter to be appropriately resolved.

      As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 262846217.

      Sincerely,

      *******
      Executive Escalations Business Partner Team
      Target Corporation
       www.target.com


    • Initial Complaint

      Date:04/10/2025

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing with extreme dissatisfaction and frankly, disgust, regarding the repeated and frankly dangerous practice of Target *******, **** store failing to remove severely expired items from your shelves. This is not a minor oversight; it is a blatant disregard for customer safety and a testament to gross negligence within your store's operations.On two separate occasions, I find expired items dating back to feb of 2023 and 2024, I have personally encountered these expired food products on your shelves. This is not a single isolated incident; this is a pattern of neglect that puts customers at risk of consuming potentially harmful goods.During my most recent visit, after discovering yet another expired item, I spoke with the store manager. Her response was utterly unacceptable and frankly insulting. She claimed that the persistent issue of expired goods remaining on shelves is due to the store being "short-staffed."Let me be absolutely clear: staffing shortages are YOUR problem, not an excuse to endanger your customers. It is your responsibility to ensure adequate staffing levels to maintain basic safety standards, including the fundamental task of removing expired products.Furthermore, the manager had the ******** to suggest that customers who order groceries online "don't look at the dates." This statement is not only dismissive but also reveals a shocking lack of accountability. Whether a customer shops in-store or online, they have an absolute right to expect that the products they purchase are safe for consumption. To imply that your staff relies on customers to identify and avoid expired goods is an admission of profound incompetence and a dereliction of your duty.This is not about inconvenience; this is about potential health risks. Consuming expired food can lead to serious illness. The fact that this has happened on multiple occasions indicates a systemic failure within your inventory management and quality control processes.

      Business Response

      Date: 04/10/2025

      *****,

      Thanks for contacting Target on behalf of our guest ***** *******.

      Included, you will find our response to Ms. ***************** regret your disappointment with the products received. We take safety and quality issues seriously. We have documented your comments and made them available to the appropriate store leadership teams. Our store leadership teams will review your comments with our team members to ensure theyre providing the best possible service. We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.

      As always,we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 262827869.

      Sincerely,

      ****
      Executive Escalation Business Partner
      Target Corporation
      www.target.com  

    • Initial Complaint

      Date:04/10/2025

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 6th, 2025, one of Target's employees left drain clog remover gel in my trunk, and it spilled all over the place, causing damage to my car. I reported the incident to Target over the phone immediately. As requested, I provided pictures that showed the damage to my car, which also explain what happened.I was told that I should be contacted by their insurance company within a few days and that they would address the issue within a week. However, I waited for three days and nobody contacted me regarding my claim. I also reached out to Target for an update, but they ignored my email and no one called me back.I spent several hours cleaning the mess and trying to minimize the damage to my car, but a strong chemical smell is still emanating from the trunk area and has spread to the interior of the car. The incident also damaged several items in my trunk, including packages I was supposed to ship the following day.The strong chemical smell has caused me severe headaches, and I still have to drive this car every day to work, which is a two-hour commute each day. I contacted a local car wash, and they quoted me nearly $900 to eliminate the smell and clean the trunk area.Target should be able to contact me using my email and phone number, and I hope they will escalate this issue as soon as possible, so I can go back to my normal **********: ************ Email: ***********************

      Business Response

      Date: 04/15/2025

      Hello *****,
       
      Thanks for contacting Target on behalf of our guest **********

      Upon receipt of your contact, we understand our guest shared concerns about product leaking in the back of their car and is waiting to hear back from our third party claims team.

      After further discussion, we can confirm our third party claims team is currently working with the guest regarding this incident. We ask the guest to continue to work directly with them. 
       
      At this time we have no further resolution for the guest and we consider this matter closed.

      As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 262828300.

      Sincerely,

      Mercedes
      The Target Team
      www.target.com

      Customer Answer

      Date: 04/15/2025

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    • Initial Complaint

      Date:04/10/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today, Wed., April 9, '25 Target attempted to bill me on their website over $250 for a $25 dollar purchase(not including approx $9 or $10 in tax and delivery "tip(s)". As I sent an immed credit alert of fraud and abuse to their ********** "cust serv for complaints line" they said "we having tech problems and will get back to you in three(III) days".Refused to give an order #, also refused to confirm complaint in writing and they saw my tel cell#(smile). Have a habit of hanging up on you when they finally admit they have tech difficulties, forcing you to call your complaint and resolution(remove their technical problems from interfering with my on-line purchase and allow my African American or **********'s and my Debit Card's order to go through) in multilple times! Adequate money in my Debit checking account above the order purchase **** The target credit/cust serv tel linesounded like a indian from over seas. My terms of resoltion again are to allow my on-line purchase to go through. I'm a professional and need to complete my shopping for apt home and accessories(smile) RUSH PLEASE. That's the reason I like to circulate my dollars among my neighborhood 1st and also contribute to other stores and venues. ************. Thanks so much. Sincerely, .. ***** ****** Wed., Apr 9th, '25 at 12:41pm(LUNCHTIME!!!!!!!!!!!!-------------gbtipnt Checkout Message says: Please review these errors: There was an issue with **** *5111. Verify your card info and try entering it again. It you keep getting this error, contact your card provider." As previuously stated Target Cust Serv Line For Complaints ************** refused to take their virus off my order#***************, claiming "technical difficulties.", while providing no desireable solution at all. They have multiple consumer complaints against the local *********, ************************ location as well as their ******** location that are eerily and undesireably exactly similar to this complaint.

      Business Response

      Date: 04/16/2025

      *****,

       

      Thanks for contacting Target on behalf of our guest ***** ******.

      After our technical team reviewed Mikals order attempts, no system issues were identified. Were happy to see our guest was able to place their order for the Womens Black & Camel Top Handle Tote Bag on April *******, sold and shipped through our Target Plus program. Although ***** contacted our team later to share their item hadnt been received, our ********************** team has since assisted with a courtesy refund. Should ***** continue to experience issues at checkout with their payment method, we encourage them to review their payment credentials or try placing their order from another device. We appreciate the opportunity to review this guests concerns, but we consider this matter to be resolved at this time.

      As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 262813263.

       

      Sincerely,

      ****
      Executive Escalation Business Partner
      Target Corporation

      www.target.com

    • Initial Complaint

      Date:04/09/2025

      Type:Product Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a duvet cover from Target. When I received it and attempted to use it I discovered that the item was defective (one of the ties in the corner of the cover that holds in the duvet insert pulled away from the seam, making it unusable). I called Target at ************ to request a replacement. I was told that a replacement would not be processed until I returned my defective item and that they would be providing me a shipping label via email to accomplish this.After waiting 30 minutes for the shipping label and not receiving it I called back. I was told that there was some sort of an issue with their system sending me a shipping label and was told that they would try again. After waiting for quite some time while still on the phone I still did not receive the label. The person I spoke with told me that my only option was to continue waiting for the shipping label to show up and they wouldn't do anything to help me in the meantime. After spending an hour trying to get this sorted out, and asking for a supervisor and being denied, I was hung up on without notice.I feel that this was an extremely unprofessional and unacceptable way to handle this situation. I am now stuck with a defective $79 item and no way to return it or get it replaced.

      Business Response

      Date: 04/15/2025

      *****, 

      Thanks for contacting Target on behalf of our guest ***** ****.

      Upon receipt of your contact, we reviewed their order and saw they were able to successfully return the item in store. We apologize for any frustration or inconvenience.

      As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 262735287. 
       
      Sincerely, 
       
      Asjha
      Executive Escalation Business Partner 
      Target Corporation 
      www.target.com 

      Customer Answer

      Date: 04/15/2025

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and although I find that this resolution is unsatisfactory to me, there is nothing else to do at this point.

      For the record, I think Target handled this horribly and I recommend that people shop elsewhere -- as I will be doing moving forward.

    • Initial Complaint

      Date:04/08/2025

      Type:Delivery Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order #***************,Order #***************,Order #***************,Order #***************,Order #***************. This was delivered on 04/08/2025. I ordered through the app, and upon checking the delivered I show it was sent to my old address (As I was able to see the photo that was shown) . I did not put this address on the app. I put MY address, and now I am at fault for these packages. I did not get them, and this was my kids birthday gift. I am a single mom and I can't afford this. I even reached out to who delivered the package and they are unable to help me since it was **** delivered. I shouldnt be responsible for the app, and it going to the wrong address.

      Business Response

      Date: 04/11/2025

      Hello *****, 

      Thanks for contacting Target on behalf of our guest 
       
      Upon receipt of your contact, we understand our guest placed orders and they were going to the incorrect address.

      After further review, we can confirm our Target ************* team has issued a refund for these orders. We ask the guest to delete any old addresses within their account to prevent this issue from happening again in the future.

      At this time we have no further resolution for the guest and we consider this matter closed.
       
      As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 262644864.

      Sincerely,

      Mercedes
      The Target Team
      www.target.com

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