Complaints

This profile includes complaints for Target Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Target Corporation has 61 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Target Corporation

  PO Box 9350 Minneapolis, MN 55440-9350

  
• 

  Target Stores - Central Ohio

  All Central Ohio Locations Columbus, OH 43215

• 

  Target Corporation

  PO Box 38994 Tuscaloosa, AL 35403-8994

• 

  Target

  Dayville, CT 06234

• 

  Target online

  43670 Ford Rd Canton, MI 48187

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today 4/18/25 I tried to place a target order and pay for delivery. I used my EBT card and they also wanted a CC, OK so when I called customer service this completely inept man lied about what he asked of me then used the excuse for me to call back because I pointed this out! He lied about what he said and asked for then denied it and when I asked to speak with a supervisor, he hung up on me for pointing this out, what joke Target. I am so tired of Targets PROBLEMS AND APOLOGIES! Target continually has problems, no solutions and I am tired of it and I want them made aware, I have had it with you Target, you know nothing about running a company and I want to know why! I want to know why I could not get any help from 2 people, transferred in the queue 3 times and was not able to order anything, I am sick and tired of Target idiocy's!

  

  Business Response

  Date: 04/18/2025

  Dear *****,
  
  Thanks for contacting Target on behalf of our guest ******* ******.
  
  Upon receipt of your contact, we reviewed our guest online order placement concern. We were able to confirm our website, and this guest shopping account is equipped to accept multiple forms of payment during the online ordering process.
  
  Typically, when a guest places an order using a SNAP EBT card, they may have to also enter a secondary form of payment to complete the order depending on the shopping method they have selected to use and or the items that may be in their shopping cart. We were certainly sorry to learn that Ms. ****** was having an issue entering their forms of payment to complete the desired order.
  
  We did confirm there were no issues from our end preventing any guest from adding forms of payment to their orders or placing any orders with us on April 18, 2025.
  
  We do appreciate the opportunity to review their inquiry and consider this matter to be appropriately resolved.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 263710333.
  
  Sincerely,
  
  *******
  Executive Escalations Business Partner Team
  Target Corporation
  www.target.com

  Customer Answer

  Date: 04/21/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:04/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and daughter went to a Target location in ************ ********** about a year ago to buy some clothing. When my wife went inside the changing room to assist my daughter. The employees started banging on the door and attempted to open the door while my teenage daughter was changing. They stated that no more than one person can be in the changing room due to stealing. Do you assume that all people are thieves? And a mother in the changing room with her daughter is suspicious. I filed a complaint with Target but of course no one got back to me. It seems you may have some pedifiles working here. They then followed my wife and daughter until they left the store. This is customer service? This is how you treat customers?

  Customer Answer

  Date: 04/18/2025

  Hello the incident occurred in June 2024.  I reaches out to the Target complaint line.  No one ever got back me. I don't feel that what they did was professional or right. They completely ignored me and my complaint 

  

  Business Response

  Date: 04/23/2025

  *****,
  
  Thanks for contacting Target on behalf of our guest ****** ******.
  
  Included you will find our response to Mr. ***************** are sorry to hear of our guests disappointment with the store experience described from June of 2024.
  
  We can confirm our guest contact centers do not have a record of the guest reaching out with either the email or phone number provided with this concern prior to 4/22/2025.
  
  Additionally,we can share their concerns regarding dressing room and security policies have been shared with the appropriate store leadership teams for review.
  
  As always,we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 264181287.
  
  Sincerely,
  
  ****
  Executive Escalation Business Partner
  Target Corporation
  www.target.com  

  Customer Answer

  Date: 04/24/2025

   I am rejecting this response because:
  I did reach out to you guys and you gave me the run around. I will pursue legal action. As a I feel that my daughter and wife were disrespected and treated like trash. Who pulls on a door of a 12 year old girl trying to change in the changing room. Then continue to follow them after you tried to open the door on them. You never responded to complaint because you felt like you could ignore it and I would just go away. I will pursue damage on your racists ************,** location. 
  
  

• Initial Complaint

  Date:04/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  $60.38 Mar 25, 2025 #*************** I recently ordered this protein powder, and while a previous order of the same product tasted great, this batch was unfortunately awful. I initiated a return for poor quality and received a return label, which I used to send the item back.Initially, my return was denied because it was claimed the item was 'worn' - which is impossible as the package contained only the protein powder and plastic bags. Now, I've been informed that the return is being rejected because you claim the protein wasn't returned at all.This is unacceptable. I can 100% confirm that the protein powder was inside the package I returned. I request that you review security footage of the package being opened in your facility to verify this. It's concerning that the reason for denying my return keeps changing.

  

  Business Response

  Date: 04/21/2025

  Hello *****,
   
  Thanks for contacting Target on behalf of our guest **** ******.
   
  Upon receipt of your contact, we understand our guest was concerned about returning a product and our return center denied the refund of the item. 
  
  After further review, we can confirm the guest was issued a refund on 4/18.
  
  At this time we have no further resolution for the guest and we consider this matter closed.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 263703695.
  
  Sincerely,
  
  Mercedes
  The Target Team
  www.target.com

• Initial Complaint

  Date:04/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two boxes of hockey cards ordered from Target.com arrived aren't what I expected. ****, front end manager from the ******************, ** location notified me that trading cards can't be returned. I reviewed my order and the Target.com listing and didn't see the words "final sale" or "this item cannot be returned" anywhere. Apparently I would have had to scroll down to the bottom of the page, open the "shipping & returns" drop-down and then, and only then would I have seen it wasn't returnable. I thought I was familiar with Target's return policy; I never expected buyer beware would apply. I expected the few items that Target can't/won't take back to be clearly noted since they are the exception, rather than the rule. I feel deceived by the absence of clarity. Out of the hundreds of thousands of products that Target.com sells, an extremely small percentage are cannot be returned.

  Customer Answer

  Date: 04/18/2025

  I thought each box was a complete collection of the 2024/2025 hockey season.  Each box contains only a few packets of cards

  

  Business Response

  Date: 05/02/2025

  *****,

   

  Thanks for contacting Target on behalf of our guest ***** *******.

  Beginning January 30, 2023, all trading cards and trading card accessories sold at Target and Target.com are no longer eligible to be returned. This policy is in line with other trading card policies across the retail environment. We do our best to make this information readily available in the Product Details page and on our Return Policy. On in-store purchases,this is also printed on the return receipt. To review the return policy, please visit our Help page: **************************************************************************************************************

  We readily provide specifications, return guidelines, and dimensions for all products sold on Target.com and encourage our guests to closely review these details before purchase. As such, we are unable to accommodate Donnas refund request and appreciate their understanding.

  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 264179541.

   

  Sincerely,
  
  ****
  Executive Escalation Business Partner
  Target Corporation
  
  www.target.com

  Customer Answer

  Date: 05/06/2025

   I am rejecting this response because:
  Their response does not address my concern regarding the lack of clear notification for the handful of items that can't be returned out of the hundreds of thousands of items that can be.
  
  

• Initial Complaint

  Date:04/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2024 Donruss optic football cards are never available on their site, they let people with bot programs buy them.all.out instead of letting customers pay for them when our of stock and getting fulfilled when I. Stock, they go in and out of stock every few hours It's bs. Other customers want a chance to buy some , let the same MF buy them all.

  

  Business Response

  Date: 04/23/2025

  *****,

   

  Thanks for contacting Target on behalf of our guest *********** ******* Jr.

  It's always our goal to try and give all guests the opportunity to buy these types of items; however, as a retailer we know there will be times we just cant meet the guest demand. We encourage *********** to check back on Target.com regularly to check the availability of their preferred Donruss Optics Football Trading Card sets.

  While we continue to work with our trading card vendors, we are doing our best to try to meet our guest demand and continuously work to address the issues our guests may experience when trying to buy certain high-demand items.
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 263577842.

   

  Sincerely,
  
  ****
  Executive Escalation Business Partner
  Target Corporation
  
  www.target.com

• Initial Complaint

  Date:04/17/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last night at 01:34 hrs I ordered a lego technic trcuk order number *************** and selected an available slot of 08:00-09:00hrs at 09:15 it still hadnt been shopped I called and was told to cancel reschedule for the next available slot which was 13:00-1400hrs at 13:34 i noticed it still hadnt been shopped i called back explained the previous call and situation and i was pull on hold while that call called the delivery service and when he came back on he said they were running behind they would be here between 14:00-15:00 and at 16:00 call to see why it still hadnt been shopped i was told the couldnt deliver it because they have no available drivers in ******** so id have to go get it i hung up call back ask to speak to a manager the person sho answered said he was I explained the situation how i felt target didnt care about my time being wasted and nog offer anything fof the waste of a full day! Then he said what if i could get it delivered im not sure when bug id have to create a new order again i said i can i already have recreated it once paid for it twice because it takes up to 5 days for it to be released already ask my bank. He said theres nothing more he can do then so i hung up. So now a $200 **** set cost me $400 a wasted day off and no money for up to 5 days Thanks for not caring Target!

  

  Business Response

  Date: 04/26/2025

  *****,
  
  Thanks for contacting Target on behalf of our guest ***** ******.

  Weve attempted to contact our guest by email and have not received a response. Well get back to you with our resolution as soon as we receive a response from our guest.

  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 263575067.
  

  
  Sincerely,
  
  *****
  Executive Escalations Business Partner
  Target Corporation
  www.target.com

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/15/25 Target refused to honor my directive to close my golden circle account because NONE of my purchases generate discounts. Before rep ****** **** up on me, I was assigned #*********. I just received a pathetic survey wanting my opinion. Here it is. What a waste of time.

  

  Business Response

  Date: 04/18/2025

  *****,

   

  Thanks for contacting Target on behalf of our guest ****** *****.

  Upon receiving your contact, we closed Sharons Target.com account. We also reached out to ****** and provided the steps on how to request permanent account deletion. While we regret to hear about their disappointment with Target Circle and the wide variety of deals we offer, we hope to have the opportunity to invite ****** back for a great shopping experience in the future.

  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 263523523.

   

  Sincerely,
  
  ****
  Executive Escalation Business Partner
  Target Corporation
  
  www.target.com

  Customer Answer

  Date: 04/18/2025

   I am rejecting this response because:
  
  Target, who? I have shopping to do elsewhere 

• Initial Complaint

  Date:04/15/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I refused package with tracking number ************ from ***** for my order #*************** and it is stuck at ***** location. I contacted ***** and they said that Target needs to contact them to process the refused package. Can you please talk to them?

  

  Business Response

  Date: 04/15/2025

  *****,
  
  Thanks for contacting Target on behalf of our guest Rohit Sud.
  
  Upon receipt of your contact, we reviewed the guest order. We verified they have already received their refund in the form of a Target GiftCard. This refund was issued on 04/11/2025. We apologize for any inconvenience.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 263349672.
  
  Sincerely,
  
  Asjha
  Executive Escalation Business Partner
  Target Corporation
  www.target.com

  
  

  Customer Answer

  Date: 04/15/2025

   I am rejecting this response because:
  Thanks but the request was to ask ***** to get your return package since they say that only Target can ask them to do so. 
  
  

  

  Business Response

  Date: 04/23/2025

  *****, 
  
  Thank you for forwarding our guest additional comments. We'll work with any necessary partners to retrieve any packages back to our return center. 
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 263349672.
  
  Sincerely,
  
  Asjha
  Executive Escalation Business Partner
  Target Corporation
  www.target.com

  Customer Answer

  Date: 04/25/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:04/14/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April ******* I attempted to order a ****** Microfiber Mop to pick up at the Southfield mi store priced at $17.99. At the checkout a 5% discount and additional rewards was applied to my order totaling $13.82. When I checkouted the new process requested my pin number when ordering. Which confused me. I reach out to customer service 3 times after an average of 15 minute wait. One customer service *** hung up on me because I could not understand his broken English. Iam a hearing impaired customer who has a difficult time understanding the third party ***resentatives. The last ***resentative finally was able to explain the process after several ***eated explanations. Now my email is not loaded according to the ***resentative!! I want to be made whole and receive my original order at the discounted price and reload my email.

  

  Business Response

  Date: 04/17/2025

  *****,
  
  Thanks for contacting Target on behalf of our guest ***** *******.
  
  Included you will find our response to Mr. ****************** are sorry to hear of our guests disappointment with their order experience.
  
  We can confirm their order ending in 8067 has been permanently canceled.
  
  We invite our guest to place a new order for their desired item with their Target Circle Card to receive the 5% discount. Our guest does not have a Circle rewards balance available for use at this time.
  
  As always,we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 263257671.
  
  Sincerely,
  
  ****
  Executive Escalation Business Partner
  Target Corporation
  www.target.com  

  Customer Answer

  Date: 04/22/2025

   I am rejecting this response because:  When I ordered there was a circle reward available in conjunction with the 5%. The rewards were lost during  the ordering process because I had trouble and did not understand the new check the out process online.
  
  
  

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/12/25 I ordered from target online. My purchase was suppose to arrive 4/13. It did not. I called customer service and the lady said they were out. I asked her why didn't anyone inform me. Then I asked to speak to the manager and she said she could only deliver it another day. I explained to her that I wanted to use it now and I asked for my money back. She told me she wasn't going to give my money back. They would deliver the item when they can. I told her that was not the agreement and to return my money and she refused. I would like my money back immediately.

  

  Business Response

  Date: 04/14/2025

  *****,
  

  Thanks for contacting Target on behalf of our guest **** *****.
  

  Upon receipt of your contact, I researched *** ****** order and confirmed the package was successfully delivered on April 14.
  
  We provide an Estimated Delivery Date that indicates when we believe well be able to fulfill an order. Updates to Estimated Delivery Dates can happen unexpectedly for reasons that may include: weather or natural disasters,logistics or transportation issues, inventory issues.
  
  We appreciate the time *** ***** took to share their experience and apologize for any inconvenience. Ive documented their feedback and shared it with the appropriate leadership teams.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 263237722.
  
  Sincerely, 
  
  ********
  Executive Escalation Business Partner 
  Target Corporation 
  www.target.com   
  
  
  

  
  

  Customer Answer

  Date: 04/15/2025

   I am rejecting this response because:
  
  No one communicated with me that they werent going to be able to deliver the item the next day. I needed the item at the time specified. I called customer service and the agent said they could not deliver the item because they were out. She said she would give my money back but when I talked to the supervisor, who was very nasty, she told me no. I reiterated to her to return my money, and that I was not interested in another date. She refused. This was unnecessary and a bad experience. Im not interested in any solution except the RETURN of my MONEY. I dont have to be treated like ****.