Complaints

This profile includes complaints for Target Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Target Corporation

  PO Box 9350 Minneapolis, MN 55440-9350

  
• 

  Target

  3390 - 4151 Hazelbridge Way Richmond, BC V6X 3L7

• 

  Target Store

  Penfield Road Penfield, NY 14526

• 

  Target

  10500 Ulmerton Rd Largo, FL 33771

• 

  Target

  11627 W Hillsborough Ave Tampa, FL 33635

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06/16/2022, I purchased an Apple gift card in the Target (***********, **) store. The ** is invalid and cannot be redeemed. Here is the ** info:APPLE ** $50 #************************ The store manager asked me to contact online customer service. The customer service asked me to contact Apple. Apple said Target is responsible for this issue. No one gonna solve my problem.

  

  Business Response

  Date: 08/17/2022

  Hello *****,
    
  Thanks for contacting Target on behalf of our guest ******************
  
  We apologize for the unexpected frustration our guest has encountered after their gift card purchase. Upon receipt of your contact, we partnered with our ********* Services team to thoroughly review the information. Our research confirmed the gift card was properly activated at the time of purchase. Target's role is to provide an activated card and we refer guests to the card issuer for any assistance after purchase. We've referred our guest to the number on the back of the card for additional troubleshooting assistance. As a goodwill gesture, we are sending a Target GiftCard concession which will arrive in the coming business days by email.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 154753419.
  
  Sincerely,
  
  *******
  The Target Team
  www.target.com
  

• Initial Complaint

  Date:08/04/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/23/22 we placed an online order from Target for a pair of Apple Airpods. Order number *************, total cost charged to credit card was $127.19. The item was shipped Fed Ex on 7/25/22 and was received on 7/27/22. We opened the shipping box immediately and the only thing inside was bubble wrap. There was no evidence of tampering with the box. It was sealed with Target tape and had not been opened. I called Target immediately and was told by "****" that there was nothing she could do. She stated that I would hear something in 2-5 days. She stated that my case number would be *********. I heard nothing from them. On 8/1/22 I sent an email to Target Customer Relations, two VP's and the **** I received an email from Customer Relations "*******" requesting my phone number and never heard from her. I was a Police Officer for 14 years and don't appreciate being called a liar. Upon checking complaints from various sources I've found that Target has a disturbing history of this type of behavior. All we want is the item ordered. An apology would be nice also. We've never had any type of issues with businesses when ordering on line and we've always been loyal Target customers in their stores. We'd appreciate any help we can get.Thank You.

  

  Business Response

  Date: 08/05/2022

  Dear *****,
  
  Thanks for contacting Target on behalf of our guest *********************.
  
  Upon receipt of your contact, we reached out to our guest to address their concerns. Our guest shared the parcel received was sealed with no visible damage. However, upon opening the package the item components were missing. Weve confirmed the shipment was processed without incident on our end and delivered by the carrier, ***** as expected on 7/27/2022. While we are certainly disappointed to hear about this circumstance and apologize for any inconvenience it has caused there isnt another solution we can offer **********.
  
  The next viable consumer step is to dispute the transaction with the credit card issuer as we consider this matter to be resolved.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 154368663.
  
  Sincerely,
  
  *******
  The Target Team
  www.target.com

  Customer Answer

  Date: 08/05/2022

   I am rejecting this response because:
  
  It is a poor business decision on the part of Target.  I am not a liar and I'm highly offended.  The fact that they have a past history of this and always take the side of their fullfilment center is an outrage.  I will see to it that they loose as many customers as possible over this.  Target stole $127.19 from me and treated me not as a valued customer but as a thief and a liar.  All I wanted was to receive the item that I ordered and to continue to be a good customer at **********************.  They ended that.
  

• Initial Complaint

  Date:08/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beginning around 11/2020, I participated in promotions where Target would issue a gift card if you purchase a 3rd party specialty gift card.At the time of my purchases, Target's policy was to email the customer the gift card information. The customer could use the card to make an in-store or online purchase.After my purchases, Target initiated a policy change where gift cards issued under such promotions would be automatically added to the same Target account from which the purchase was made. Months after my purchases, Target without my consent took the emailed gift cards and attached them to my online account.While seemingly benign, Target was negligent in adopting this policy change as it subjected their customers to severe security risk far beyond industry standards.Roughly a week ago, I became a victim of Target's negligence with respect to this policy change. Despite never providing my gift card information to anyone, and maintaining a secure email account, a fraudulent 3rd party was able to compromise my Target account and liquidate all Target gift card and Target Circle balances.Target's negligence is further apparent through the lack of security controls on gift card redemption that are industry standard in financial services, made even worse by Target allowing card balances to be directly redeemed in store to make such fraud difficult to detect.As a result of Target's negligence, my entire Target gift card and Target Circle balance was fraudulently liquidated through the following in-store purchase numbers:******************* 2204-3230-0074-0172 2204-3230-0162-3177 2204-3230-0161-2922 2206-1150-0114-1254 2206-1150-0168-1730 On 7/31/22, I contacted Target. I was told that I needed to contact their Gift Card team via phone. The employee took my information, and provided me with case number *********. I received a follow up email advising there was no suspicious activity associated with these gift cards and that they were not able to help me.

  

  Business Response

  Date: 09/01/2022

  Hello *****,
  
  Thanks for contacting Target on behalf of our guest ******************************
  
  At this time are research is complete. Weve attempted to contact our **************** by phone and are currently waiting for a response. Well get back to you with our resolution as soon as we receive a response from our guest.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 154367000.
  
  

  Sincerely,
  
  *****
  The Target Executive Contact Team
  www.target.com

• Initial Complaint

  Date:08/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered chairs valuing $650 from target and returned them through mail the next day. On June 28th was when I originally spoke to Target. Now on August 3rd I still do not have my refund released. Target has verified they received the product, and return has been processed but I have been told multiple times I will receive the money back and get an email but never do. I am looking for my refund to be processed immediately. I asked customer service representatives to speak to supervisors so I could get help and they said that was impossible.Order Number: *************

  

  Business Response

  Date: 08/11/2022

  Hello *****, 
  
  Thanks for contacting Target on behalf of our guest *********************. 
  
  Upon receipt of your contact, we reached out to ************** to address her concerns by phone and email; however, we have not received a response.
  Our records show that on August 5, 2022, we refunded the total value of **************** order to the two original forms of payment used; a Target Gift Card and a third party credit card.

  
  If ************** gives us a call, we would be happy to discuss her concerns further.

  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number: *********.
  
  
  Sincerely, 
  
  Marc 
  Target Executive Contact Team 
  www.target.com 

• Initial Complaint

  Date:08/03/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding order number ************* for the purchase I placed with Target online. Today was the 2nd time the ***** delivery guy did not deliver my package at my mailbox or at the lobby door. He marked the package as Customer Not Available when it was a delivery without signature to be left at the lobby door or mailbox. I called Target for credit but they refused because I. The system, ***** delivery guy is still holding my order package on his truck but he was inside my building today yet he did NOT do his job to deliver the package. I am requesting that Target simply issued me credit back for the money I spent on this order. I have spent so many days on the phone with both Target and ***** trying to trace the previous package which the ***** delivery guy didnt deliver to my mailbox or lobby door and now hes doing the same thing with my replacement order. Both ***** and Target should pay me the amount of days and hours I spent over the phone and online tracing my delivery and making calls to track the package and the delivery guy and trying to reach his supervisor. ***** Trace dept. closed the tracing case without following up. Target needs to just issue credit to me at this point. Im done. Thank you.

  

  Business Response

  Date: 08/04/2022

  Hello *****, 
  
  Thanks for contacting Target on behalf of our guest *********************.
  
  Upon receipt of your contact, we have reviewed the guest's order and verified a replacement order was issued on 7/28/202. We have provided the guests feedback regarding our shipping carrier partner and if the guest has further concerns regarding their delivery experiences, they will need to contact the carrier directly. We have verified the replacement order was marked successfully delivered on 8/3. If the guest would like a refund for the items, they are welcome to return the order in-store or by mail. At this time, we consider this complaint resolved.

  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 154272474. 
  
  Sincerely, 
  
  Taylor 
  Target Executive Contact Team 
  www.target.com 

  
  

  Customer Answer

  Date: 08/08/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me because regardless of oversight of the ***** delivery driver, Target has kindly issued a replacement of my order in recognition of the fact that the ***** delivery driver admitted hand delivery of my shipment to a person in the building lobby downstairs who was Not Me. 
  

  I appreciate both BBB and Target for correcting the matter which was not the fault of any party except *****.

  thank you for resolving this matter.

• Initial Complaint

  Date:08/03/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On both Saturday July 30th and August 2nd, I was refused by front end of the store to sell me toys that were in the clearance section of the store. The items were coming up as "item not found" when scanned. On both occasions the front end supervisor Von (******), refused me purchasing simple toys which were in the clearance section. She claimed that the items could not be sold due to store policy. I asked what policy was this as I have in the past bought items with an "item not found" designation. The supervisor went on to say she has refused others as well. I advised her that I gave the store a poor review on ****** reviews to which she says, " I don't care, I was doing my job". Let me mind you items are not marked in the clearance section and one has to find the item, scan it in hopes thats is rightfully priced. When it scans as "item not found" it seems as this is "work" to me which I don't need to be hassled over by the front end. I feel as if i am being punished. Simply pull these items so one does have to go through embarrassment of being upset to no fault of their own. Other stores around the ******** **** area sell me or at least offer me adjusted prices at managers discretion. To say this is "store policy" is a fabrication on the side of the store manager and or front end supervisor. To say the least it's a big disappointment that Target does nothing with complaints. I write this in hopes that Taget as a corporation would in the future have it's "ducks in a row". I don't want to shop at Target 30 minutes just to be treated as I am value. The store I am writing is the following:Target *************************************************************. Sincerely ***************************

  

  Business Response

  Date: 08/10/2022

  Hello *****,
  
  Thanks for contacting Target on behalf of our guest *********************************.
  
  Included you will find our response to *********************************.
  
  Thanks for contacting Target through the Better Business Bureau regarding your recent experience. Please accept my sincere apology for any frustration and inconvenience.
  
  We appreciate you bringing this to our attention. We shared your feedback with store leadership, who will address this with their team appropriately. 
  
  Thanks for contacting us. I understand our apologies may not completely eliminate your frustration, but I hope youll continue shopping with us in the future and allow us to provide the great guest service you deserve.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 154272257.
  
  Sincerely,
  
  *********
  The Target Team
  www.target.com

• Initial Complaint

  Date:08/02/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/1 I placed an order on the Target website for an in-stock item for local store pick up. It was cancelled hours later. I placed the order again at another local store. Hours later it was cancelled again. I did this a total of 4 times over 12 hours... each time the item showed in stock, but then was cancelled. I attempted to talk to their customer service twice, once with 'Barn', then with '****'. ***** promised a result but did not deliver. **** was just canned, scripted responses that made the matter worse.

  

  Business Response

  Date: 08/05/2022

  Hello *****,
  
  Thanks for contacting Target on behalf of our guest ***********************.
  
  Upon receipt of your contact, we reached our guest to address their concerns. We understand ******************** placed four orders for a multi-pack action figure set and the orders canceled due to lack of inventory. We apologized to ******************** for the frustration and assured him, his team member feedback would be shared appropriately. We sent ******************** a Target eGiftCard as a goodwill gesture to welcome him back for a better experience in the future.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 154207106.
   
  Sincerely,
   
  ****
  The Target Team
  www.target.com

• Initial Complaint

  Date:08/02/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I looked up an item at Target's website and the order page said "Receive this by August 3rd" (at the time that would be two days hence). Now I'm told the item is backordered. The same thing is occurring for an item I ordered the next day ("Receive this by August 4th"). I tried to engage with their help chat, but they had no way to explaining why the website is deceptive and why they don't seem to know what they do and do not have in stock. The chat help refused to provide a corporate address so I could send a letter.

  

  Business Response

  Date: 08/05/2022

  Hello *****,
  
  Thanks for contacting Target on behalf of our guest *****************.
  
  Upon receipt of your contact, we reached our guest to address their concerns. We understand ************** placed two orders for two different action figures and neither arrived by the original estimated delivery date. We apologized to ************** for the delays and assured him, his team member feedback would be shared appropriately.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 154206955.
   
  Sincerely,
   
  ****
  The Target Team
  www.target.com

  Customer Answer

  Date: 08/05/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:08/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a gift card through PayPal. The order was canceled for no reason.. and I was never refunded.I also purchased a lyft gift card that did not work. I was not refunded I purchased a delivery order that I returned but the return was "sent back to me" without my knowledge I no longer had access to that location and never received the return .

  

  Business Response

  Date: 08/11/2022

  
  Hello *****,
   
  Thanks for contacting Target on behalf of our guest Ali ********************** receipt of your contact, we reached our guest to address their concerns. We reviewed the three orders and can share the following information.
  
  - Our partner confirmed the Lyft gift card was activated upon purchase. They recommend visiting www.lyft.com/ or www.lyft.com/gift if Ms. Dun have additional questions
  - The items returned to our returns center were denied in compliance to our return policy. 
  - We confirmed Target did not charge Ms. Dun for the Target GiftCard. If they are seeing a charge on their PayPal account, we recommend partnering directly with them.

  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 154206654.
   
  
  Sincerely,
  
  *********
  
  The Target Team
  
  www.target.com

  Customer Answer

  Date: 08/11/2022

   I am rejecting this response because:
  
  
  Target's idea of "customer service" is UNACCEPTABLE Their information regarding lyft is incorrect and I was unable to use it If my return was rejected, I should have received the "rejected" items back but I did not I never received a refund for the canceled giftcard that was canceled without cause TARGET HAS MADE ZERO EFFORT TO SATISFY ANY CONCERN. INSTEAD THEY MADE BULLCRAP EXCUSES

• Initial Complaint

  Date:08/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON JULY 30,2022, I PURCHSED SIX AMEX GIFT CARDS LOADED WITH $500 EACH FROM A CVS STORE #**** LOCATED AT ********************************************************************, AT 9:59AM. ONE CARD WAS PHISHED AND MADE A PURCHASE OF$300 AND $200 AT A TARGET STORE IN ****************, **********. I HAVE TRIED TO CONTACT THE STORE WITH NO SUCCESS. ONE NUMBER, ************, LETS ME LEAVE A MESSAGE. I HAVE LEFT THREE, ASKING THEM TO CONTACT ME. I HAVE CALLED THE COPORATE HEADQUARTERS AND ASKED THEM TO CONTACT THE STORE, THEY CANNOT. THE OTHER NUMBER FOR THE STORE, ************, IS A ROBOT ANSWERING SYSTEM AND ALL 8 SELECTIONS RING 10 TIMES AND DISCONNECTS. CORPRATE SAYS THEY CANNOT EMAIL THEM, AND SUGGESTED I FILE WITH YOU.

  

  Business Response

  Date: 08/09/2022

   Hello *****,
  
  Thanks for contacting Target on behalf of our guest *******************************.
  
  Upon receipt of your contact, we reached our guest to address their concerns. We appreciate the time ******************** took to share their unfortunate situation with us. Unfortunately, I cannot speak to another retailers Pre-Paid Gift Card policy. However, the card company should be able to offer support for this gift card as Target had no role surrounding ************************ **** prepaid cards, we suggest they work with the card issuer listed on the back of their card for further assistance.
  
  The contact number listed on-line for the ****************, ********** Target store is the same contact number we would use to contact that store which was provided to ********************. Due to safety and security concerns, the store would be unable to provide any information regrading that transaction but would be willing to work with law enforcement if contacted through the proper channels.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 154193352.
  
  

  Sincerely,
  
  *****
  The Target Executive Contact Team
  www.target.com