Complaints

This profile includes complaints for Target Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Target Corporation

  PO Box 9350 Minneapolis, MN 55440-9350

  
• 

  Target

  3390 - 4151 Hazelbridge Way Richmond, BC V6X 3L7

• 

  Target Store

  153 Sierra Dr Altoona, PA 16601-9341

• 

  Target Stores - Central Ohio

  All Central Ohio Locations Columbus, OH 43215

• 

  Target

  PO Box 185 Cedar Lake, IN 46303-0185

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/15/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  order# ************* My order was supposed to be delivered on Aug. 3, 2022. when I had not received it by august 4th, I contacted customer service regarding my order and asked for a replacement. On august 13th when I had not received any further information, I contacted customer service again. A Chat rep named **** said they were unable to replace the item. not giving any reason for that decision as well as not notifying me regarding the decision. I am requesting a refund for this order based on not receiving the package as promised by the company. Refund Amount ***** to my original method of payment.

  

  Business Response

  Date: 08/16/2022

  Hello *****,
  
  Thanks for contacting Target on behalf of our guest ****************************
   
  Upon receipt of your contact, we reached our guest to address their concerns. We understand our guest did not receive their order and was having trouble trying to get assistance when contacting in. I was able to confirm this order was refunded on 8/15/2022. This feedback has been addressed appropriately. 
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 155477141.
  
  Sincerely,
  
  Mercedes
  The Target Team
  www.target.com

• Initial Complaint

  Date:08/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a gift card at Target on Wednesday 8/10 9:11pm for $200. I went to go use the gift card on Thursday 8/11 at the same target location and the balance was $0. I contact target corp and they told me I needed to reach out to location I purchase at and talk to them they ended up telling me I needed to reach back to get target corp. it was a run around of 1 hour. I finally talked to someone and she was beyond rude saying that it wasnt target who took my money. Well yes it was because I gave $200 in exchange for a $200 gift card which I did not receive. I warn others to not purchase gift cards for anyone because target is obviously stealing peoples money and giving out empty gift cards. Imagine how many people theyve done this to when we give out cards to friends and family. So embarrassing! I even have a receipt with the gift card number and they wont help. I cant believe such a big corporation is scamming customers like this. Its quite unbelievable. The team members I spoke to were beyond rude acting as if I did this myself. What a big waste of time and headache

  

  Business Response

  Date: 08/20/2022

  Dear *****,
  
  Thanks for contacting Target on behalf of our guest **************************
  
  After receiving this information I reviewed ******* previous contact to Target and confirmed that this issue has been resolved.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions,feel free to contact Target at ************ and reference case number 155460347
  
  Sincerely,
  
  ***
  The Target Team
  www.target.com

• Initial Complaint

  Date:08/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There has been a tag placed on my Target account that is not allowing me to place online orders. I was never notified that there was even an issue with my account in the first place. I have sent numerous emails to customer support but they are advising that there was already a resolution to my issue and that if I wanted to continue shopping at Target that I would only be able to do so in store.

  

  Business Response

  Date: 08/24/2022

  Hello *****, 
  
  Thanks for contacting Target on behalf of our guest **********************
  
  Included you will find our response to ***************
  
  Thanks for contacting Target through the Better Business Bureau regarding your recent experience. Please accept my sincere apology for any frustration and inconvenience.
   
  We noted an irregularity with your orders. At this time, we can no   longer approve/refund any orders. Im sorry for the disappointment. This issue was resolved, and we're unable to provide a different resolution. We want to make sure you enjoy your Target shopping experience. We invite you to shop the great selection of items available in your local Target store.
  
  I know this has been a frustrating experience for you. While Im not able to offer you the resolution youre looking for, we appreciate the time youve taken to share your feedback and concerns. Ive documented your comments and will make them available to our leadership team.
  
  We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 155460076.
   
  Sincerely,
  
  *********
  The Target Team
  www.target.com

• Initial Complaint

  Date:08/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called four times in one day to get issues resolved. I can't place an order because the system keeps trying to charge my old card that expired. **************** was horrible. They mispronounced my last name which is only four letters and gave me the run-around. I sent a message on ******* and ******** which did not help. The people just told me to call the same number I called four times and then stop replying. I use to love Target but now that I see the way they treat customers I don't anymore.

  

  Business Response

  Date: 08/18/2022

   Hello *****,
  
  Thanks for contacting Target on behalf of our guest ************************
  
  Upon receipt of your contact, we reached our guest to address their concerns. ************ confirmed they were able to set the current RedCard as their default payment tender in their Target.com account. However, they were unable to remove their expired RedCard. We were able to remove the expired card so that ************ can place their order.
  
  I assured ************ our ************ team members are only able to share self service steps on this platform to modify accounts and we would request our guests to call in if further assistance is needed. All team members are trained to assist our guests with the best of their ability within Targets policies and guidelines. Previous call recordings have been reviewed and I'll continue to share feedback surrounding any team member learning opportunities with our leadership teams to ensure theyre providing the best possible services.
  
  I appreciate the time ************ has taken to share their feedback and apologize for any confusion this may have caused. Their concerns have been documented to share with our leadership teams. We're always looking for ways to create an exceptional shopping experience for our guests, and their comments help us see where we can improve.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 155163336.
  
  

  Sincerely,
  
  *****
  The Target Executive Contact Team
  www.target.com

  Customer Answer

  Date: 08/19/2022

   I am rejecting this response because the company did nothing to make up for time lost or the stress of situations.

   
  

  
  

• Initial Complaint

  Date:08/12/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in ****** county **, we have a $.5 bag fee if we do not bring our own bags.When I use Targets curbside service Target automatically adds a $.50 bag fee.Thats 10 bags!Target says that they will refund money for the amount of bags not used.They either dont refund any money or the refund $.5 $.10. I have never received more then 3 bags with my orders.My last order I didnt receive any bags and Target again only refused me $.10.There is no reason for Target to charge an automatic bag fee.Target is taking advantage and making money by cheating their customers.*****

  

  Business Response

  Date: 08/18/2022

   Dear *****,
  
  Thanks for contacting Target on behalf of our guest ***********************.
  
  Upon receipt of your contact, we reached out to our guest to address their concerns. We shared some additional information about our bag fees that enabled us to clear up Ms. ******* concerns with the process. Our guest was assured they are only invoiced for the actual number of bags utilized with their order. If they choose to decline those invoiced bags they may do that at the time of pickup and a refund will be processed.
  
  We reviewed a few previous orders with **************** and were able to determine the appropriate bag fees were assessed. We appreciate the opportunity to look into the concern and consider this matter to be resolved.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 155159540.
  
  Sincerely,
  
  *******
  The Target Team
  www.target.com
  

  Customer Answer

  Date: 08/18/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:08/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made an order of around 330$. Returned product via return label. Product was received and no return or product return rejection was sent. Product ******* wifi nest 2pk] was worth roughly 200$. Contacted live chat and they told me to wait a week for a reply after inquiring. After waiting past a week (3 weeks in total now), was given same answer on live chat again. Tried to log in to account but the account is 'not found'. Feels fraudulent for deleting/disabling an account for failing to refund a purchase.This is the order ************* Located on email ******************* Tracking number on return with proof of delivery 1Z1272A09010887298.Reference ID for ********************** live chats. ********* & ********* I am now out a 400$ in total now. I did not receive my money back or the product back.

  

  Business Response

  Date: 08/17/2022

  Hello *****,
  
  Thanks for contacting Target on behalf of our guest ******************
  
  Upon receipt of your contact, we reached our guest to address their concerns. We understand they did not receive a refund for two wifi routers they returned via mail.
  After reviewing the order as well as the return information, we were able to confirm that the items were received by our return center. We issued a full refund to guests original form of payment.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 154863240.
  
  Sincerely,
  
  *****
  Target Executive Contact Team
  www.target.comTell us why here...

• Initial Complaint

  Date:08/08/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a $200 giftcard from Target. Target is not telling me card balance. They are not telling me any transaction details. When I contacted them they said they will investigate. Now they asking me to file a police report without giving me my balance or any transaction history. I need to know the balance and how it was spent.

  

  Business Response

  Date: 08/10/2022

  Dear *****,
  
  Thanks for contacting Target on behalf of our guest *************************.
  
  Upon receipt of your contact, we reached out to our guest to address their concerns. We were able to discuss the situation with ************** and share the necessary information to satisfy any concerns they had pertaining to their GiftCard.
  
  Weve documented **************** feedback surrounding the customer service they received from our front line team. Those concerns have been shared with our leadership team for awareness and any missed opportunities on our end that resulted in this inquiry.
  
  We appreciate **************** patience and understanding as we reviewed the issue and resolved the matter.     
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 154788676.
  
  Sincerely,
  
  *******
  The Target Team
  www.target.com
  

  Customer Answer

  Date: 08/10/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from target and I was missing some items in my package and talked to them about it. They gave me a refund for the items I was missing. Ever since then I have not been able to order from target ever again. My orders get cancelled every time I try to order online or store pickup. I contacted support and they always give me the same automated response that they cannot explain or let me order or return again and this decision is final. I have not done anything wrong so I do not understand why they cannot give me an explanation on why my account is not allowed to order anymore. I work 2 jobs and it is just easier for me to pick up the items I need or just have it shipped to where I live.

  

  Business Response

  Date: 08/08/2022

  Hello *****, 
  
  Thanks for contacting Target on behalf of our guest *******************.
  

  Upon receipt of your contact, we have reviewed the guest concerns and determined inconsistencies in the guests previous shopping experience with us. For that reason, we invite our guest to shop with us exclusively in-store to ensure the best guest experience. Although we are unable to provide our guest with the desired resolution, we appreciate the time they have taken to share their experience with us. At this time, we consider the complaint resolved with no further resolutions.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 154788402. 
  
  Sincerely, 
  
  ******
  Target Executive Contact Team 
  www.target.com 

  Customer Answer

  Date: 08/09/2022

   I am rejecting this response because:
  
  I do not understand what inconsistencies there are with my orders, I am just a regular customer that orders every now and then online and often in stores. I had 1 mishap on my orders where it was targets fault and now I am punished for it. I have not done anything inconsistent with my orders at all. They have given me that response every time no matter if its through phone call, chat, and now through BBB. I do not accept this at all and expect my ordering experience to be fixed immediately.

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Target has barred my account from making online purchases and will provide no information as to why, or if there is anything I can do to reinstate it. There seems to be no apparent reason for this, and I have two outstanding pre orders that *** not be fulfilled now. Again there is no information if I can ever get this resolved.

  

  Business Response

  Date: 08/08/2022

  Hello *****, 
  
  Thanks for contacting Target on behalf of our guest ***********************.

  Upon receipt of your contact, we have reviewed the guest concerns and determined due to inconsistencies in the guests previous shopping experience with us. For that reason, we invite our guest to shop with us exclusively in-store to ensure the best guest experience. Although we are unable to provided our guest with the desired resolution, we appreciate the time they have taken to share their experience with us. At this time, we consider the complaint resolved with no further resolutions.

  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 154788117. 
  
  Sincerely, 
  
  ******
  Target Executive Contact Team 
  www.target.com 

  
  

  Customer Answer

  Date: 08/09/2022

   I am rejecting this response because:
  If they let me continue purchasing in-store they should allow me to make purchases online 
  
  

• Initial Complaint

  Date:08/08/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent thousands of dollars at target but in the two month most of my orders have not been delivered instead they sent it some warehouse that is 30 miles each way instead of delivering it to my front door what is up? I have contacted Target several times regarding the issue of my packages not arriving and that they are being held I call no one calls me back to let me know why this keeps happening I can no longer order from target as I believe they only use ***** several items I have purchased in the last year they have given to me free because they have either lost the packages through ***** and explained it was out of their control or I never got a response back just got a refund

  

  Business Response

  Date: 08/11/2022

  Hello *****,
  
  Thanks for contacting Target on behalf of our guest *************************.
  
  Upon receipt of your contact, we reached our guest to address their concerns. We understand ****************** has had trouble receiving their Target orders shipped by ****** After connecting with ***** and ******************, we confirmed the delivery driver has had trouble completing the deliveries due to lack of access to the facility. However, ****************** confirmed ***** did not attempt to access the delivery location. We have shared ********************** feedback with ***** for awareness and encouraged her to partner with ***** for future delivery concerns.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 154787747.
  
  Sincerely,
  
  ****
  The Target Team
  www.target.com